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  • Restaurant Manager
    Restaurant Manager
    1 day ago
    $80000–$85000 yearly
    Full-time
    Midtown West, Manhattan

    The PM Restaurant Manager for ARVA Italian Restaurant with FB 575 LLC will oversee and maintain all aspects of operation in the dining room while exceeding guests' expectations for quality of the product and service. The Restaurant Manager ensures that all policies procedures and standard operating procedures are effectively maintained at an optimum level. This position has an annual salary of $80,000 - $85,000. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: • Satisfy guest needs and exceed their expectations by projecting a positive image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs, • Run daily line-up and communicate pertinent information to the Food and Beverage staff, • Train, evaluate, and schedule all restaurant staff, • Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory, • Inspects all areas of the restaurant to ensure standards of service are maintained, • Handle guest complaints or questions in a professional manor, • Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time • Inform the kitchen of any special requests or needs • Record and pass on useful information to the host/hostess such as special occasions, etc. • Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner, • Enforce established guidelines and policies of the company, • Implement new menus and promotions such as holiday and special event promotions, • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations, • Attend all meetings and trainings assigned, • Prepare and print menus as required, • Assist in computing and sending daily reports, • Greet all guests, colleagues and clients in a professional and friendly manner, • Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales, • Support the leadership team in the development and training of all team members, • Coach and mentor individual team members to develop their skills and maximize performance, • Motivate and be proactive in encouraging team commitment and spirit, • Ensure appearance of team members is according to company grooming standards, • Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible, • Performs a variety of other duties as assigned by management QUALIFICATIONS • 5 years' experience in a luxury hotel environment or similar role in restaurants or food and beverage, • Must have open availability and be able to work weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail and extensive service knowledge, • Must have good knowledge of food preparation, wine, and spirits, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • TIPS, ServSafe Certified, • Department of Health and Hygiene Certified

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  • Front Desk Agent
    Front Desk Agent
    2 days ago
    $21–$26 hourly
    Full-time
    Manhattan, New York

    We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities • Greet guests with a welcoming smile and friendly demeanor, • Perform all guest check-in and check-out procedures, • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc., • Collect payment for room charges and other fees, • Answer phones and direct calls to appropriate personnel, • Check and send emails, • Make and confirm reservations, • Maintain a clean and tidy workspace at all times, • Inform guests of hotel amenities and offerings, • Be informed and up-to-date on all types of room accommodation and availability, • Communicate with housekeeping, room service and security staff as necessary, • Provide local information on restaurants, special sites, activities, etc., • Resolve customer complaints and problems calmly and effectively, • Notify management of any serious issues that you cannot resolve, • Take and deliver messages for guests, • Store luggage and valuables as needed, • Assist with and book tours and activities for guests, • Maintain a friendly, personable disposition, • High school diploma or GED equivalent preferred, • Previous experience in customer service and/or hospitality industry preferred, • Experience using hotel booking software a plus, • Computer literate and proficient using Microsoft Suite, • Personable and outgoing when dealing with guests, • Professional phone demeanor, • Excellent customer service skills, • Ability to maintain calm, polite, and patient in stressful situations, • Organized and detail-oriented, • Ability to connect with guests and consistently give them a positive customer experience

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  • Director of Outlets
    Director of Outlets
    1 day ago
    $160000–$175000 yearly
    Full-time
    Midtown West, Manhattan

    The Director of Outlets of FB 575 at Aman New York is responsible for overseeing the day-to-day operations and strategic direction of all hotel restaurants, lounges and bars and ensuring integration with the Aman brand. This role ensures seamless service delivery, financial profitability, and elevated guest and member experiences across multiple outlets. The Director of Outlets works closely with senior leadership to drive revenue, maintain brand standards, develop teams, and enhance the overall positioning of the hotel's Food Beverage program. This role requires the ability to motivate and inspire those around you, to access the best skills of each colleague to increase financial progress, and build a culture of integrity, composure, and humility. The Director of Outlets must strive to retain and develop a team with a singular goal of being the best. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: Financial · Assist Director of FB in managing annual operating budgets for all outlets. · Monitor financial performance, ensuring revenue targets and cost controls are achieved. · Maximize opportunities for upselling, cross-selling, and guest spend per head with training and initiatives. · Collaborate with Finance to track performance KPI metrics, Forecasting, and PL reporting. · Support Director of Finance to solve all accounting issues. Personnel · Lead, mentor, and inspire outlet managers and their teams, fostering a culture of excellence. · Partner with HR on recruitment, onboarding, training, and succession planning. · Conduct performance reviews and career development for team members. · Oversee the hourly schedules for all outlets ensuring coverage and management of overtime. · Perform trainer tasks and conduct training for restaurant staff as assigned by FB management. o These include training of management and non-management staff on steps of service, coaching counseling, and culture. · Quantify training success with improved LQA, TrustYou, and other related reviews. o Develop action plans for LQA audits · Coach and counsel managers and hourly colleagues for any breaches of conduct and follow policies when issuing formal disciplinary notice. Culture and People · Foster an environment ethics to build a strong, retained team. These include: Trust, Respect, Teamwork, Inclusiveness, Professional Development (self and others), and Compassion. · Motivate staff to do their best by empowering them to make decisions, share ownership, and provide input. · Develop managers through tasks and assignments while holding frequent development discussions to further career goals. · Create a high-morale workplace by sharing wins and successes, allows open dialogue, and nurtures a team mentality. · Sets clear goals and deadlines and holds team accountable. · Is committed to their own growth and able to identify their own weaknesses and work to compensate for them · Maintains composure and handles stress during unsettling times, keeps confidence and trust in others, and respects the viewpoints of others. Operational Leadership · Oversee all daily outlet operations, ensuring consistency in quality, service, and presentation. · Support operations for special events and private functions. · Assist food beverage outlets in their operations within peak times when needed. · Perform opening and closing duties for Arva and Nama when necessary. · Establish and enforce standard operating procedures (SOPs) across outlets. · Ensure compliance with health, safety, and sanitation regulations (DOH and DIVERSY) and lead monthly food health and safety meetings with Outlet Leaders (chefs and managers). · Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. · Champion a service culture that prioritizes personalized, anticipatory guest engagement. · Monitor guests' satisfaction levels and feedback and properly implement service improvements as necessary. · Ensure outlets reflect the property's brand ethos and deliver memorable experiences. · Conduct daily walk-through of the restaurant space, including the dining room, lounge, terraces, Club Lounge, and 15th floor. · Collaborate with the culinary team to maintain food quality and consistency. · Prepare and present reports on all training initiatives, challenges, and achievements to senior leadership. · Conduct regular audits of restaurant operations, food safety, and guest service delivery. · Implement and communicate new menus and promotions such as holidays and special event promotions. · Perform a variety of other duties as assigned by management · Model and embody values in the FB 575 Culture Guide (see additional document) Strategic Initiatives · Collaborate with Sales Marketing to develop promotions, partnerships, and programming. · Review and refine beverage and wine lists to remain innovative and competitive. · Identify trends and opportunities to enhance FB positioning. · Drive sustainability initiatives and operational efficiencies where possible. Qualifications · 5 years' experience in a luxury hotel environment, membership club environment, or similar role in restaurants or food and beverage. · Positive, engaging, and energetic personality. · Able to be organized, manage time wisely and work with little to no direct supervision. · Very high attention to detail and extensive service knowledge. · Must have good knowledge of food preparation, wine, and spirits. · Sensitive to cultural nuances. · Excellent communication skills, both written and verbal on English. · Able to handle a multitude of tasks in an intense, fast-paced environment. · Excellent people skills and the ability to work under pressure and with various stakeholders. · Ability to maintain a clean and professional appearance as per company policies. · Ability to stand for extended periods of time. · Ability to carry, push, and pull heavy loads up to 50 lbs; standing, bending and lifting will be required. · Multi-lingual is a plus. · TIPS, ServSafe certified. · Experience with MICROS POS system, Harri, and Sevenrooms. · NYS Department of Health and Hygiene certified.

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  • Front Desk Agent
    Front Desk Agent
    3 days ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

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  • AM Server
    AM Server
    1 day ago
    $17 hourly
    Part-time
    Midtown West, Manhattan

    The AM Server maintains all dining room environments and equipment. The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus/wine list, taking guests' orders, anticipating guests' needs and addressing them accordingly. This position has an hourly rate of $17.00 + Tips. KEY RESPONSIBILITIES • Review menu for changes and specials • Always provide excellent service to all of our guests • Review your workstation and your mise en place, make sure all is up to par before you start your shift • Set tables and stations up to company standards • Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless • Take guest food and beverage orders • Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails • Review soigne/cheat sheet before approaching the table • Mark tables appropriately to food order for each course • Always confirm order with the guest and double check accuracy of order before sending to the kitchen • Follow SOP's on placing orders with allergies and dietary restrictions • Set up tables according to hosts' communication • Enter all sales in POS without errors. Double check list of items before "sending" • Be responsible for making decisions during absence of management with the needs of the guest in mind • Make sure that all products served are accounted for on the final bill before presenting to the guest • Set the pace and direct the flow of service • Upkeep and clear tables between courses throughout the meal • Support the server assistant as needed to secure service to our guests up to our standards • Verify guest satisfaction with each table during each course served • Anticipate guest needs, where guests will never have to ask for anything • Wish each guest a warm welcome and farewell and thank them for coming • Ensure all closing side-works are thoroughly completed • At the end of the shift deliver all checks and report to the appropriate place according to the rules • Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized • Following the posted opening and closing duties and side-work sheet • Generate a good atmosphere • All other responsibilities assigned by management REQUIRED EXPERIENCE AND QUALIFICATIONS • 3 years' experience in a luxury hotel environment or similar restaurant or food and beverage setting, • Must be available to work 6am-3pm, • Must have open availability and able to work weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • TIPS and ServSafe Certified

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  • Baker
    Baker
    1 month ago
    $20–$30 hourly
    Full-time
    Manhattan, New York

    Welcome to Le Fournil, where passion meets precision in every delicious creation. Our bakery is dedicated to crafting exceptional baked goods that not only satisfy cravings but also bring joy to our customers. We pride ourselves on our collaborative and innovative work environment, where skilled bakers can unleash their creativity and contribute to a menu that celebrates both classic and contemporary flavors. Join us in our mission to deliver outstanding quality and service in New York, and be a part of a team that values excellence and community. Baker Responsibilities Include: Ensure profitability by maintaining accurate records of baking operations. Manage supplies and inventory levels effectively. Direct and supervise production staff to uphold product standards. Decorate baked goods with glaze, icing, and toppings for presentation. Assess quality of raw materials prior to baking. Conduct research to develop original recipes. Ensure proper storage of baking utensils. Prepare bakery items according to customer requests using appropriate equipment. Offer product samples to customers to promote new items. Operate equipment (e.g., knives, box cutter, pricing gun) per company guidelines. Communicate effectively with customers, addressing questions and requests promptly. Ensure timely price changes and in-store transfers in the absence of the department manager. Be flexible with work hours to accommodate customer demands, including early mornings, nights, weekends, and holidays. Job brief: We are seeking a skilled Baker to join our team and create a delightful array of baked goods, including breakfast pastries, breads, rolls, and desserts. The ideal candidate will possess a passion for baking, a flair for creativity in product development, and a commitment to maintaining high standards of quality and cleanliness in the kitchen. As a Baker, you will be responsible for designing, executing, and refining recipes while performing quality checks on both ingredients and finished products. Your role will involve using icing, glazes, fillings, and decorations to enhance the presentation of baked items, as well as processing customer orders with efficiency and care. In addition to baking, you will greet customers, answer their inquiries, and ensure that workstations and equipment are kept clean and organized. Your ability to work collaboratively in a fast-paced environment while focusing on food quality and customer satisfaction will be essential to your success in this role. Responsibilities Baker Responsibilities Maintain accurate records of baking operations to ensure profitability. Manage inventory levels and necessary supplies to support production needs. Supervise and direct production staff to ensure adherence to quality standards. Decorate baked goods with glazes, icings, and toppings for an appealing presentation. Assess the quality of raw materials prior to baking to ensure high standards. Conduct research and develop original recipes for new products. Ensure proper storage and organization of baking utensils and equipment. Prepare bakery items according to customer requests, utilizing appropriate equipment. Offer product samples to customers to promote new items and enhance their experience. Requirements and skills Qualifications: Must be at least 18 years of age. High school education or equivalent is required. Previous experience in baking or pastry is preferred, typically ranging from 1 to 3 years. TB Clearance may be required. A Food Handler's Certificate/Card is often required or must be obtained within a specified time frame. Skills: Ability to lift heavy items (up to 50 lbs) and stand for long periods. Strong attention to detail and excellent time management skills. Proficient in reading and accurately following recipes. Flexibility to accommodate customer demands, including early mornings, nights, weekends, and holidays. Good planning and organizational skills. Basic math and computer skills. Strong communication skills and the ability to work collaboratively as part of a team. Creativity and artistic skills for decorating baked goods. Familiarity with professional kitchen equipment, including mixers, blenders, and dough sheeters. Understanding of food safety practices and regulations. Experience: Experience in a bakery or restaurant setting is often required, with specific roles typically necessitating 1-3 years of related work experience. Experience with cake decoration techniques is beneficial. Some positions may require experience in high-volume production environments. Additional Skills: Demonstrated knowledge of and skill in safely and effectively operating standard foodservice equipment. Adaptability and decision-making abilities. Strong oral communication skills. Self-motivated with a high energy level. Ability to multi-task and manage various responsibilities simultaneously. Effective planning, problem-solving, and teamwork skills. Education, Experience, and Licensing Requirements: High school diploma or GED is required. A minimum of two (2) years of baking experience is preferred. Current SERVSAFE certification or successful completion of a sanitation course within the past year is often required. An Associate's degree in hotel or institutional food preparation is preferred. Current food handler's card and other certifications as required by federal, state, or local law. Baker Requirements: Strong communication, time and resource management, and planning skills. Attention to detail, particularly when performing quality inspections on ingredients and products. Willingness to work independently or collaboratively with team members to solve problems, plan schedules, fulfill orders, and create exceptional baked goods.

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  • Chef
    Chef
    2 months ago
    Full-time
    Upper Clinton Hill, Newark

    We are seeking an experienced and passionate International Chef specializing in Caribbean cuisine with a minimum of five (5) years of professional experience. The ideal candidate will have in-depth knowledge of authentic Caribbean flavors, spices, and cooking techniques, and the ability to deliver high-quality dishes that reflect traditional and modern Caribbean culinary styles in an international setting. Key Responsibilities: Prepare, cook, and present authentic Caribbean dishes with consistency and high quality Develop and curate menus inspired by Caribbean cuisines, including traditional and contemporary interpretations Ensure proper use of Caribbean spices, marinades, and cooking techniques (jerk, stewing, grilling, roasting, etc.) Oversee daily kitchen operations, ensuring efficiency and quality standards Maintain strict adherence to food safety, sanitation, and hygiene regulations Manage inventory, food costs, and supplier coordination for specialty ingredients Train and supervise kitchen staff in Caribbean cooking techniques and presentation Collaborate with management on menu planning, special events, and cultural food promotions Maintain high standards of taste, presentation, and guest satisfaction Qualifications & Requirements: Minimum 5 years of proven experience as a professional chef specializing in Caribbean cuisine Formal culinary training or professional certification preferred Strong knowledge of Caribbean regional cuisines (e.g., Jamaican, Trinidadian, Barbadian, Haitian, etc.) Experience working with Caribbean ingredients, seasonings, and flavor profiles Ability to work in a fast-paced, high-pressure kitchen environment Strong leadership, organizational, and communication skills Knowledge of international food safety and hygiene standards Willingness to work internationally and adapt to local sourcing when necessary Preferred Skills & Experience: Experience working in international hotels, resorts, or multicultural kitchens Menu development and food cost control expertise Strong plating and presentation skills Ability to balance authenticity with modern culinary trends

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