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Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations
Cuerno is part of Grupo Costeño, a renowned Mexican hospitality group with over 50 restaurants across Mexico and Spain. We are now opening our first restaurant in New York, bringing the rich flavors of Mexico to the city’s vibrant dining scene. Our vision combines bold, authentic Mexican cuisine with a modern, elevated dining experience. At Cuerno, we celebrate the best of Mexican culture through carefully crafted dishes and an exceptional beverage program, featuring premium tequila, mezcal, and other curated selections. Join a dynamic team that values creativity, collaboration, and cultural authenticity. Position Overview: The Administrative and HR Coordinator will play a key role in supporting Cuerno NY’s operations by managing day-to-day administrative tasks and human resources functions. This role demands a detail-oriented professional with strong organizational and communication skills. Fluency in Spanish is essential for effective communication with our corporate office in Mexico and our diverse team. Key Responsibilities: Administrative Functions Review and reconcile daily cash and credit card sales with the POS system. Track and process invoices, ensuring timely submission to the corporate office. Upload scanned invoices and maintain accurate digital records in the company’s accounting software. Coordinate with vendors to ensure accurate billing, timely payments, and maintain positive relationships. Process and track accounts payable tasks, including cutting and mailing checks. Set up new vendor accounts and maintain up-to-date vendor records, including W-9 forms. Assist with inventory tracking and ensure stock levels are reported accurately. Organize and maintain hard and digital files for easy accessibility. Human Resources Functions Process and submit weekly payroll, ensuring accuracy and compliance with local, state, and federal wage laws. Update payroll systems with new hires, terminations, and pay rate changes. Oversee new hire onboarding, including managing onboarding paperwork, distributing training materials, and verifying employee identification. Maintain employee files and ensure proper flow of HR documentation between management and corporate. Monitor compliance with federal, state, and local employment laws; recommend and implement best practices. Assist with recruiting efforts by maintaining job postings, managing applications, and scheduling interviews. Administer employee benefits, including health insurance, PTO, and other perks. Act as a liaison between staff and management to resolve workplace issues and foster a positive environment. Qualifications: At least 3 years of experience in administrative, HR, or operations roles within the hospitality industry. Proficiency in Microsoft Office and accounting software; experience with POS systems is a plus. Strong understanding of payroll systems and compliance with employment regulations. Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. Fluency in Spanish is required to communicate with the corporate office in Mexico and support bilingual staff. Exceptional communication skills and a team-oriented mindset.