Customer Success & Retention Specialist
24 days ago
Dallas
Job Description Customer Experience Specialist – Join Our Award-Winning Team! Location: 2818 Satsuma Dr, Dallas, TX 75229 At Frymire Home Services, we’ve been proudly serving our community for over 70 years—and our success comes from putting people first. We’re looking for a Customer Experience Specialist to join our team in Dallas. In this role, you’ll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we’re known for. Why You’ll Love Working Here We believe great work deserves great rewards. When you join Frymire Home Services, you’ll enjoy: • Pay Range: $20 - $25 per hour, • Weekly Pay On Friday, • Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000., • Financial Security – 401K with company match to help build your future., • Work-Life Balance – Generous paid time off and paid holidays., • Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program., • Professional Growth – Ongoing training, development, and a supportive team culture., • Monitor and triage incoming customer requests from email, website forms, and digital platforms., • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team., • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits., • Manage online appointment scheduling through digital tools and CRM systems., • Document and track all customer interactions in the CRM for accuracy and follow-up., • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery. • High school diploma or equivalent required; some college preferred, • Strong written and verbal communication skills with the ability to accurately document information, • Exceptional attention to detail with proven accuracy in data entry and record keeping, • Highly organized with the ability to multitask, manage competing priorities, and meet deadlines in a fast paced environment, • Comfortable handling a high volume of customer emails, chats, and messages while maintaining accuracy and professionalism, • Tech savvy with experience using CRM systems and consistently entering customer and job data; ServiceTitan experience preferred, • Customer focused, dependable, and able to work independently while contributing to a collaborative team environment Schedule This is a full-time, in-office position at our Dallas location. Flexibility is required to cover peak customer service hours.