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Full job description Benefits: Paid time off Training & development We are looking for an enthusiastic and driven Sales Assistant to join our team. The successful candidate will have experience and knowledge in the full sales cycle and be responsible for assisting customers throughout the buying process and providing excellent customer service, from greeting customers in the showroom, helping them find products, generating new leads, proactively following up, and actively networking to maintain relationships to shipping and aftercare. The ideal candidate will have enthusiasm for connecting with people, a strong understanding of sales techniques and strategies, excellent verbal and written communication skills, be highly organized, and have proven ability to work independently as well as part of a team. Responsibilities: Greet customers in a friendly and professional manner in person, via email, or over the phone, take their details and open conversation to their needs Provide excellent customer service to ensure customer satisfaction through verbal and written ways of being. Have knowledge of our products and assist customers in finding the right product for their needs, in person, via phone, or by email. Manage and get answers for all customer questions and provide product and shipping information, in person, via phone, or by email. Ability to track and follow through customer inquiries from lead to various follow-ups, to sale completion. Ability to use and keep client CRM accurate and up to date. Create invoices and proposals, process payments and maintain accurate records of transactions and documents. Proactive reach out via phone and email to clients to generate new sales leads, follow-ups, engagement, or upselling. Maintain a neat and organized work area. Liaise between the managing director, logistics, and marketing team on transport, special projects, and events. Proactive outlook to achieve monthly and yearly sales goals. Assist with showroom sales events. Job Requirements & Skills: Minimum 3 years experience in sales in a retail luxury sales environment in design or fashion industry including lead generation, customer relations and sales follow-through, shipping, and data management. Understanding of home furnishing inventory and customizations essential Knowledge in sales of luxury goods. Proven experience preparing detailed quotes. Ability to think creatively to provide answers and exceed customer needs Italian, or French speaking helpful and not essential College degree preferred, preferably in a creative field, business, marketing, or communications Excellent written and verbal communication skills in sales to transmit professionalism and confidence to keep clients engaged. Computer skills & Proficiency in technology with a working knowledge of Mac Suite, google sheets (or equivalent), and Chrome. Ability to learn and adapt quickly to new technologies and programs. Experience ringing up customer purchases on the POS register a must. Ability to excel and manage a high-stress, time-sensitive industry with demanding clientele Confident and persevering to proactively engage with clients and to pursue answers. Customer Focused, Excellence in Teamwork, Demonstrates Respect, Utilizes Critical Thinking, On-going Passion for Learning, Adaptability Polished professional in appearance and demeanor ABOUT THE COMPANY Cosulich Interiors & Antiques is a small family-run business in retail one-of-a-kind vintage and contemporary Italian home furnishings (Lighting, Furniture, Decor, and Art) based in New York, NY. We are fast-paced on demand, customer-centric and collaborative. Our goal is to offer interior designers and architectural professionals with unique artistic pieces as well as a customizable line, by collaborating with various artisans in Italy and focusing on the highest level of craftsmanship and tradition with a very personalized stellar customer service. Our work environment is an open space office showroom open to the public: International workforce On-the-job training Growth opportunities
Full job description •Front Desk Receptionist at Laser Vision Correction (LVC) Center on Park Avenue in Manhattan! •You MUST either have already had LVC or want it FOR FREE, as we are the ONLY LVC in NY which REQUIRES this, so we can say to prospective clients "We believe so strongly in LVC that we have ALL had it ourselves, and can speak about it from PERSONAL EXPERIENCE--unlike at our competing LVCs in NYC" •You MUST be a graduate of a 2-year Associate's Degree. •You MUST have at least 1 year of FULL TIME or 2 years of Part-time experience working at the FRONT DESK of a DOCTOR's OFFICE, and be FAMILIAR with Heath Insurance and know how to "clear" it (eg, confirm remaining deductible) •You MUST have SOME SALES EXPERIENCE, as LVC is NOT covered by medical or vision insurance, because it's considered cosmetic, so you will need to help convince each potential customer to get LVC LIKE YOU HAVE YOURSELF :) •Duties will include (in chronological order from the patient experience POV): •Checking emails 3x/day & contacting inquiries by phone, email and text •Reassuring the patient by answering 1-2 questions, then getting them to schedule •Gathering demographic data, making a contact record, scheduling the free consult •Hyping the patient on the confirmation call so they show up for their consult •Greeting them, building on rapport established above to reassure them & hype them •After the eye MD examines them, explaining packages & pricing •Getting them to deposit, or making them commit to a good "next step" if they don't •Performing logistics on their preop test visit (payment, consent, e-Rx, answering ?s) •Hard-confirming surgery, making sure the customers don't "back out" of LVC •Getting patients ready from a Front Desk POV on the day of surgery (DOS) •Checking patients out on DOS •Checking patients in and out when postop, having them refer in exchange for free products •Encouraging happy postop patients to post on social media, leave 5* reviews •Flagging problem patients to the MDs so there are no "surprises" (eg: missed visits) •Training and supervising the premed interns so they can assist you at the Front Desk •Ordering secretarial supplies regularly so they don't run out Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 – 50 per week Benefits: 401(k) Employee discount Green card sponsorship Health insurance Uniform allowance Vision insurance Healthcare setting: Medical office Outpatient Private practice Medical specialties: Dermatology Medical-Surgical Ophthalmology Plastic Surgery Surgery Schedule: 8 hour shift Monday to Friday No weekends Application Question(s): •Please see the job listing; you MUST either have had Laser vision correction (LVC) or WANT LVC AS A JOB BENEFIT because we require each employee to be able to recommend LVC from a PERSONAL POV and be able to explain it from the patient's POV •This is a reasonable ask as it begs the question, “If LVC is so safe, why haven’t you done it yourself?” Much like a dental office, it would be unusual for the staff to have unhealthy teeth when they are working in a practice that has an experienced and expert dentist. •Lastly, it makes sense to not only have LVC done for free as it is normally a $5000-$7000 procedure on average. It is also very helpful for patients to have you as a resource when they want to know what to expect. Experiencing it for yourself makes it easier to convey and reassure patients their outcome and experience will be on par with your own Education: Associate (Required) Experience: Medical receptionist: 1 year (Required) Work Location: In person