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What you’ll do as Implementation Manager: - Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected. - Execute Asynchronous Cyber Health Workflows - In addition to 1:1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledge base grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows. - Care Planning and Presentations - each Member has a personalized Care Plan, a prioritized list of proactive, risk-reducing workflows on which the team will execute. This includes usage of our apps, implementations, asynchronous workflows and more. The art of personalizing each Members’ experience to ensure they are getting targeted risk reduction in a manner they prefer is critical. You wouldn’t inject diabetes medication into a patient without diabetes who was scared of needles. In addition to executing on this Care Plan, every 12 months we prepare presentations to review Cyber Health improvements and what to expect in the year ahead. You will be responsible for executing those Care Plan assets. About you - ‘Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cyber security, privacy, and digital hygiene as you interact with others and navigate the online world throughout the day. - Startup mentality - Startups are underdogs and being an early employee in a start-up company is hard. Hard work, agility and scrappiness are necessary conditions to achieve the impossible. You are a self-starter and are self-motivated. - Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm. - Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position. - Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself.
POSITION DESCRIPTION Position: Program Manager Program: VITA Tax Program Reports to: Program Director Salary Range: $60,000 to $65,000 Posted: March 30, 2024 Start Date: Immediately Full – Time- Vita Tax Program About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs Position Description The Program Manager is part of Ariva’s management team and has lead responsibility for the management and performance of one year round VITA tax site and up to six seasonal tax sites. The Program Manager has direct supervision of two to three permanent staff and about twelve seasonal employees. The manager is responsible for ensuring that the sites within their portfolio meet all internal and external contract goals. Ariva is one of the most established non-profit free tax assistance organizations in the Bronx. We are an IRS sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorker each year at about ten seasonal and three year round locations. The tax team is composed of 5 full-time year-round staff, 20-25 seasonal staff and about 100 hundred volunteers. This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. During the main filing season (January-April), the Program Manager can expect to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. All staff must be vaccinated and must follow the health and safety procedures in our offices. This position is 100% in person. The average work week is 45 hours, more during the income tax filing season and other busy times of year. Ariva is a growing organization, and this position offers the opportunity to grow with us. Responsibilities The Program Manager has full responsibility for the tax sites in their portfolio. The Program Manager directly oversees projects and tax sites and supervises line staff. They also provide coverage as needed in the absence of site staff to ensure seamless and efficient operations of the tax sites. The Tax Program is a VITA program highly regulated by the IRS. The Program Manager ensures that all aspects of the tax sites in their portfolio are fully compliant with all IRS VITA program requirements. Ariva is also a Certified Acceptance Agent for ITINs. This IRS program also has stringent compliance requirements and, in addition, has extensive record keeping requirements. If ITINs are accepted at any of their locations, the Program Manager is responsible for ensuring that Ariva is at all times fully compliant with the requirements of the ITIN program. Responsibilities Specific responsibilities include, but are not limited to: Primary Responsibilities · Tax site performance monitoring and reporting. Ensuring the tax sites at all times meet all IRS and local funders requirements, including but not limited to the ten IRS Quality Site Requirements. · Recruitment, mentoring, retention and supervision of site coordinators and seasonal staff. · Oversight of community outreach campaigns and marketing to support a client pipeline at assigned sites. Maintaining an up-to-date client story bank. · Cultivation and engagement of community partners, financial services partners, and other host partners in the communities where the tax sites are located · Coordinating program integration activities with Ariva’s financial counseling program. · Ensuring a highly professional and client-centered environment at all of Ariva’s tax sites. · Ensuring the tax sites have at all times adequate equipment, technology and supplies and safeguards in place to preserve the privacy and safety of client data. Duties include securely maintaining an equipment inventory of laptops and peripherals, and ensuring the software is up to date, including security and antiviral software. · Participate in weekly Ariva management team meetings. Additional Responsibilities The Program Manager will also have lead responsibility for at least one of the following initiatives: · Direct Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. · Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. · Oversee Ariva’s tax time savings and asset building initiatives. The assigned manager has lead responsibility in identifying, implementing and monitoring tax time savings efforts at our sites Supportive Responsibilities In addition to the above lead responsibilities, the Program Manager will work closely with and provide support to the Program director in the following: · Contract management. · Reviewing and approving communications content, including website information and social media content related to the tax programs Core Competencies: Minimum three years of experience in managing VITA sites. Seasonal site experience is acceptable. · A demonstrated commitment to and experience working with low-income people and in low-income communities. · Extraordinary customer service skills and high standards of professionalism. · Skilled in managing, motivating and supporting staff and volunteers. · Strong project management skills; ability to simultaneously manage several busy tax sites. · Cultural competence to provide services to the diverse members of our community. · Ability to identify and build new relationships and manage existing ones with community partners. · Computer-literate; comfortable with data management, data entry, and reporting. · Very strong written and verbal communication skills. · Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) · Contract or grant management experience and skills. · Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. · Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites. Depending on project portfolio, additional competencies may be required in: · Services to seniors · ITIN preparation · Asset building and tax time savings. In addition to the above core competencies, the ideal candidate would also have · Basic knowledge of individual income tax returns · Familiarity with social media and some or all of the following applications; Salesforce, Constant Contacts, Wordpress. Salary: $60,000 to $65,000/year, depending on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits. This posting will remain open through August 30th, 2024. "Ariva is an Equal Opportunity Employer"
Manager Responsibilities: Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Manager Requirements: Bachelor’s degree in business, management, or related field. More education or experience may be preferred or required. Strong understanding of business management, financial, and leadership principles. Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills. Time and project management skills. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Commitment to providing exceptional service to customers and support to staff members.
ABOUT US: Established in 2020, Anjali Diamonds Pvt Ltd, a venture of Anjali Group of companies is the grower and manufacturer of lab grown diamonds using cutting edge CVD technology. Our product line includes certified & non certified lab grown diamonds in all shapes (Round, Princess, Cushion, Oval, Emerald, Pear, Asscher, Heart, Radiant, Marquise) and sizes ranging from 0.03 ct to 6.00 ct. From a grower to now a worldwide exporter, Anjali Diamonds have developed a niche within the networks of jewelers, designers, wholesalers, and retailers. Our goal is to build sustainable, eco-friendly, and responsible business that is transparent and committed to our clients’ trust and our environment. Position Overview: We’re on a journey to expand our footprints in North America beginning this summer. Our office is conveniently located in the Diamonds district, midtown Manhattan NY. We’re inviting candidates with a marketing & sales background to lead and develop North America market for our products. Responsibilities: Including but not limited to · Source & develop new client base, manage existing client relationship · Engage to understand industry/client demands, align it with existing inventories and/or make suggestions on future productions needs · Maintain balance with client on their inquiries, questions and requirements using various communication channel · Meet sales goals · Manage inventories, returns, shipments & invoicing · Coordinate with and assist colleagues as required · Assist and manage booths in various shows Qualifications: · Strong knowledge of diamond & jewelry industry, styles, and trends · Background & experience in marketing/sales is preferred · Ability to work proactively & creatively · Excellent interpersonal skills · Flexible and resourceful Job location & hours: Midtown Manhattan NY, Mon to Fri 10 AM to 5 PM Remote work: No Travelling: As required Compensation: Salary (commensurate with experience) + discretionary bonus Job Type: Full-time Pay: $39,826.50 - $167,444.07 per year Schedule: Monday to Friday Willingness to travel: 25% (Preferred) Work Location: In person
About Us: At GBS Guzman Business Services, we pride ourselves on delivering exceptional service and support to our clients. We're looking for a dynamic and versatile Client Service Representative to join our team. If you thrive in a fast-paced environment, love interacting with people, and have a knack for managing multiple tasks seamlessly, this might be the perfect opportunity for you! ** Role Overview:** As a Client Service Representative, you'll play a crucial role in ensuring smooth operations and excellent client relations. Your role will combine administrative support, client service, and office management, with a focus on creating positive experiences for both clients and team members. ** Key Responsibilities:** Administrative Support: Manage schedules, handle correspondence, and prepare documents with efficiency and accuracy. Client Relations: Provide top-notch service by addressing client inquiries, resolving issues, and maintaining detailed client records with professionalism. Office Management: Oversee office supplies, equipment, and filing systems to ensure everything runs smoothly. Meeting Coordination: Schedule and organize meetings, prepare agendas and minutes, and manage event logistics. Record Keeping: Document and track important information, ensuring confidentiality and compliance with company policies. Communication: Serve as a liaison between clients and the company, facilitating clear and effective communication. Project Assistance: Support project management efforts, track timelines, and assist team members as needed. Data Management: Update databases, generate reports, and ensure data accuracy and integrity. ** Ideal Candidate Profile:** We’re seeking someone with the following traits: You excel in building relationships, energizing others, and communicating effectively. You’re action-oriented and able to make decisions quickly while managing tasks efficiently. You have strong organizational skills and attention to detail, ensuring accuracy in your work. You offer a balanced approach, providing consistency and reliability in a dynamic environment. ** Qualifications:** Previous experience in an administrative or client service role is preferred Strong communication and interpersonal skills Excellent organizational abilities and attention to detail Proficiency in office software and technology Ability to manage multiple tasks and prioritize effectively ** Why Join Us?:** Competitive salary and benefits Positive and collaborative work environment Opportunities for professional growth and development If you’re ready to bring your unique skills and energy to our team, we’d love to hear from you! Apply today GBS Guzman Business Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Herbal Care is a premier upscale cannabis dispensary/art gallery located on the Upper East Side of New York City. We are dedicated to providing our customers with high-quality cannabis products in a safe and welcoming environment. Our mission is to educate and empower our community about the benefits of cannabis while ensuring compliance with all state and local regulations. Position Summary: Qualifications •Ability to understand all manufacturing steps and critical control points •Experienced in auditing processes within a manufacturing environment •Ability to supervise up to 5 direct reports •Previous supervisory experience •Ability to lift up to 50 lb •An analytical mind with strong math skills •Strong verbal and communication skills- •Strong work ethic and able to own processes/systems, functions independently •Ability to work in a cross-functional team environment •Experienced in ERP and specifically Warehouse Mgmt or other Inventory Control software systems •Knowledge of Microsoft Office Suite with strong abilities within Excel •2 years’ supply chain and inventory management experience required Cannabis management a plus Knowledgable with Dutchie or Blaze POS Responsibilities: •The Inventory Manager is responsible for ensuring all receiving, delivery/transport, counting, and inventory management systems or processes that are compliant and follow the New York State regulations •The Inventory Manager will report directly to the General Manager's •The individual is also responsible for the implementation of the company’s policies and operating procedures on inventory controls •The Inventory Manager will ultimately be responsible for all inventory and delivery functions related to cannabis oil, cannabis infused products, excipients, containers, packaging, and other controlled inputs throughout the production cycle •The Inventory Manager tasks involve inventory accuracy, recording, and compliance in all phases of the production cycle as well as managing the inbound and outbound teams and all materials received and transferred •Manage a team (receiving, pick and pack, delivery) and prioritize goals to meet department and facility KPI’s including pick and pack, warehousing, receiving, delivery, and vault functions •Manage components and consumables for the entire facility (lab, offices, break room) including ingredients, raw materials, and packaging supplies •Support Cannabis production including by-products and waste elimination •Designing and implementing an inventory tracking system for optimized inventory control procedures •Devising ways to optimize inventory control procedures •Coordinate manufacturing requirements to satisfy customer orders for all products produced with consideration to quality, cost, and on time delivery •Maintain control over all facility vaults and storage areas •Control warehouse access and monitor all warehouse transactions •Log receipts and documentation to ensure accurate inventory accounts •Documentation of daily deliveries and shipments to update inventory and match up for invoicing •Participate in assessing the company’s inventory internal controls to identify deficiencies and develop corrective action plans for continuous improvement •Prepare and set audit schedules in alignment with the production and cultivation plans •Assist in performing audits/cycle counts daily or weekly as needed •Follow written audit programs and physical inventory to ensure integrity of company records •Ensuring all audits and cycle counts are carried out in accordance to SOP’s and records are up to date and accurate •Resolving inventory discrepancies within Dutchie and work with the General Managers as needed •Perform system adjustments as required and analyze for root cause •Initiate subsequent corrective action •Analyze data to anticipate future needs •Work with the General Manager's to help ensure inventory levels and demand plan are accurate and met •Ensuring inventory levels at dispensaries are appropriate by working with Dispensary General Managers as required •Work cross-functionally with all departments including Finance, Cultivation, Production, the Lab, Facilities and Supply Chain •Create weekly and monthly high-level reports for upper management •Escalating any production or inventory concerns to site leadership Physical Requirements: Work may require prolonged sitting/standing, some bending, stooping, and stretching. cash register, credit card machine, photocopier, telephone, calculator, and other office equipment. . It requires lifting to 50 pounds occasionally. *Available weekends a must*
Are you looking for a career in customer service, leadership, business development, marketing or sales, but have little or no experience? Having a hard time getting your foot in the door with a successful, proven firm? We may be just what you're looking for. With recent expansion in the past few months, we are looking for new, energetic individuals who are looking for a career in management, not just a job! Our client base keeps getting bigger and better, making it imperative we find the right individuals to train for our entry level management positions. Our hands-on training would involve the following areas: business development; account management & coordination; sales; marketing; public/client relations; team/market development and campaign coordination - all of which lead into a management position. Some entry-level sales are involved, but as management training only. We provide a team of sharp, friendly professionals to represent our clients. • Individuals must be hard working, motivated and willing to learn • Must have excellent communication skills, be goal-oriented and ambitious • Willing to be trained from entry level to a management position. ***Openings are limited and immediate…… RECENT COLLEGE GRADS, CUSTOMER SERVICE, RETAIL, RESTAURANT & HOSPITALITY PROFESSIONALS ENCOURAGED TO APPLY!
MISSION This position is responsible for developing and maintaining relationships with customers, generating sales leads, and achieving revenue targets, playing a crucial role in driving our sales efforts and expanding our market presence. RESPONSIBILITIES Act as the main point of contact for existing and potential customers. Ability to build and maintain strong, long-lasting customer relationships. Understand customer needs and requirements to offer tailored solutions. Responsible for all sales account management and maintaining all sales target guidelines. Execute sales strategies to achieve or exceed sales targets. Targeting monthly increases in UPTs. Identify new sales opportunities within the assigned territory. Assist in product development. Acquire in-depth knowledge of our product line, including the various types of produce, their origins, and their quality standards. Educate customers on the benefits and features of our products. Receive and process customer orders accurately and efficiently. Coordinate with the logistics team to ensure on-time deliveries. Communicate effectively with customers to address inquiries and resolve any order-related issues or discrepancies promptly. Monitor customer buying patterns and preferences to identify areas for improvement and growth. Stay informed about market trends, competitor activities, and industry developments. Generating bi-weekly reports of customer and market updates. Maintain detailed and accurate records of sales activities, customer interactions, and order histories. Collaborate with internal teams, including procurement and logistics, to ensure seamless operations. Also performs other duties as assigned and/or required. Note: This description represents a significant sampling of tasks performed, responsibilities and job knowledge required, however, it is not meant to be an exhaustive list.