It help desk jobs in San Diego, California - Page 2Create job alerts

Job DescriptionJob Description Hey there, Rockstar! We are looking for you! At Agile IT, we help organizations thrive by making technology simple, secure, and strategic. As a trusted Microsoft partner and CMMC Registered Practitioner Organization (RPO), we specialize in guiding businesses through the complexities of cloud adoption, cybersecurity, and compliance, so they can focus on achieving their mission without being slowed down by IT challenges. We combine deep technical expertise with a people-first approach to deliver solutions that actually work in the real world. From CMMC compliance and security to cloud migration, collaboration, and ongoing managed services, Agile IT empowers organizations to modernize with confidence and agility. Why Work at Agile IT? * Impactful Work: Everything you touch helps to keep our nation's secrets secure while also helping our client organizations thrive, making technology a true enabler instead of a roadblock. * Culture of Growth: We’re a team of curious learners and problem-solvers, and we invest in developing your expertise through training, certifications, and hands-on experience. * Flexibility & Balance: With a remote-friendly environment and a people-first approach, you get the freedom to do your best work while living your best life. * Collaborative Team: At Agile IT, you’re surrounded by passionate professionals who support one another and celebrate success together. * Forward-Thinking Mindset: We stay ahead of industry shifts so our team and our clients are always future-ready. Joining Agile IT means being part of a company that isn’t just adapting to the future of IT—it’s shaping it. Qualifications This is a Generic job posting for those interested in joining Agile IT. Agile IT's advanced expertise in Microsoft technologies, such as Microsoft 365, Azure, Entra ID, and Defender along with a broader focus on IT support, cloud computing, and GCC High and Azure migrations, helps clients maximize their investment in technology systems and solutions. By leveraging Azure Government and GCC High, Agile IT enables government contractors in the Defense Industrial Base (DIB) to transmit and handle specified CUI such as ITAR in a secure, CMMC Level 2-compliant workspace with confidence. Positions we typically hire for are: • Cloud Engineer, • Project Manager, • Sales Representative, • Executive Administration, • Solutions Architect, • Service Desk Analyst Additional Information THE FINE PRINT: Compensation* Each job family has various pay ranges. Starting pay is generally lower to mid-range; based on experience for the specific position. Benefits • Eligibility begins the first of the month following the date of hire., • Medical/Dental/Vision with employer contribution, • 401(k) with 3% employer contribution - no vesting period, • 18 days of combined PTO increasing with tenure, • 9 paid holidays, • $200,000 basic life/AD&D insurance, • Remote mental and physical health networks, • Voluntary life and AD&D Background checks are a mandatory part of the recruitment process. Agile IT is 100% remote in accordance with state and federal guidelines. All Agile IT employees are provided laptops and home office equipment. Due to the contractual requirements of our work with government entities, all hires must be US Citizens. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. All your information will be kept confidential according to EEO guidelines.

Job Description TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications. A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, sense of urgency, and attention to detail. This position is either an 8:30am-5:00pm or 9:00am-6:00pm Pacific Time shift. You will report directly to the IT Supervisor. Responsibilities • Administer end-user workstations and support end-user activities utilizing Microsoft Windows, • Analyze and resolve network hardware and software failures if/when they occur, • Daily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN/LAN, including remote computing solutions and desktop support, • Ability to translate technology to non-technical staff and users, • Provide orientation and guidance to users on how to operate new software and computer equipment, • Maintenance and dissemination of desktop hardware including peripherals and hardware driver installation, • Identify and resolve issues related to desktop hardware and software issues both locally and at remote locations, • Ability to research and collaborate in resolving issues associated with software applications., • Maintain records/logs of repairs and fixes within ZenDesk, • Other priorities and projects as assigned Requirements • 2+ years of relevant work experience in a service desk or help desk role, • Associates' degree or higher in Computer Science, Engineering, or a related discipline, • CompTIA A+ certification preferred, • Experience working in ZenDesk, ServiceNow, FreshDesk or a similar ticketing system preferred, • Experience working with and troubleshooting wireless network support, • Experience working in a Windows, Microsoft 365, Exchange, and Azure environment, • MacOS and iOS knowledge/experience a plus, • Working knowledge of LAN/WAN networking, • Ethernet, cabling, hubs, network protocols, printers/scanners/copiers, LCDs, and multimedia presentation technologies support, • Excellent ability to troubleshoot hardware and software issues, • Excellent technical and problem-solving skills, • Outstanding organizational and time-management skills, • Excellent written and communications skills, • Excellent interpersonal skills and an understanding of technical resources, • Outstanding sense of urgency, • Experience working in an ITIL or ITSM environment required, • Experience writing and/or contributing to team documentation library preferredBenefits, • Comprehensive medical, dental, and vision plans (some at no cost to the employee), • 401K matching, • Paid parental leave, • Internal education and leadership development programs, • Internal diversity and inclusion programs, such as the Women's Initiative and Young Professionals Initiative, • Firm-wide charitable giving program, • Numerous social and off-site events each year to enrich your relationships with your colleagues, • Employee Assistance Program through HealthAdvocate

Job Description Job Title: IT Support Specialist (Temp) Location: Onsite in San Diego Job Type: Temporary Support Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the seamless operation of critical IT systems. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT Support Specialist will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Familiar with both Office 365 and Apple/Mac is preferred. Responsibilities: • User Support:, • Provide frontline technical support to end-users, including professionals and administrative staff., • Respond to IT support requests promptly, addressing hardware, software, and network-related issues., • Assist users with software installations, updates, and configuration., • Hardware and Software Maintenance:, • Perform regular maintenance on computer systems, ensuring optimal performance., • Install, configure, and troubleshoot hardware components and peripherals., • Collaborate with vendors for hardware and software procurement., • Network Support:, • Monitor and maintain the integrity of the network infrastructure., • Troubleshoot network connectivity issues and ensure secure data transmission., • Assist in the implementation of network upgrades and expansions., • Security Compliance:, • Enforce and adhere to healthcare industry regulations and security standards., • Implement security protocols to safeguard sensitive patient information., • Conduct regular security assessments and audits., • Documentation and Training:, • Create and update technical documentation for systems, procedures, and configurations., • Provide training to end-users on IT best practices and security awareness., • Collaboration and Communication:, • Work closely with other IT team members to address complex technical issues., • Collaborate with healthcare professionals to understand their unique IT needs., • Minimum of 2 years’ experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required., • 2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus., • Must be able to manage multiple tickets at one time., • Demonstrate problem solving skills and solution development skills., • Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred., • Excellent time management, interpersonal and written and verbal communication skills., • Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work. Hourly Pay Rate: $32-38/hr

Job Description Role Overview: We are seeking a skilled and self-motivated IT Support Engineer for a 12-month contract based at our San Diego, CA office. This role is focused on providing essential, hands-on technical support to our local employees and ensuring the stability of our office's IT environment. The ideal candidate is a reliable problem-solver who can operate effectively with minimal supervision and manage daily IT tasks. This is a W-2 contract position with a duration of one year, with a possibility of extension based on business needs and performance. * Location: San Diego, CA (100% Onsite) * Contract Duration: 12 Months * Pay Rate: Up to $35/hour Scope of Work & Responsibilities: * Serve as the primary point of contact for onsite IT support, addressing hardware (desktops, laptops, printers), software, and network connectivity issues. * Manage and resolve support requests submitted through the IT ticketing system, ensuring clear communication and timely resolution. * Perform user account administration, including creation, modification, and password resets in Active Directory and Office 365. * Deploy, configure, and troubleshoot company-standard hardware and software for new and existing employees. * Assist in maintaining the local network infrastructure and managing IT asset inventory. * Document technical procedures and contribute to our knowledge base. Required Skills & Experience: * Minimum of 2 years of experience in a hands-on IT support or help desk role. * Proven experience troubleshooting Windows and/or macOS operating systems. * Familiarity with Active Directory, Office 365, and common business applications. * Basic understanding of networking principles (TCP/IP, DNS, WiFi). * Excellent customer service and communication skills. * Ability to work independently and manage tasks efficiently. * Bilingual proficiency in English and Mandarin Chinese is strongly preferred. Please Note: This is a contract position. The selected individual will be employed through a third-party staffing agency on a W-2 basis. This role is not eligible for company-sponsored benefits such as health insurance, paid time off, or a 401(k) plan. Powered by JazzHR yaRAFumZo1

Job Description * This position is field based and requires travel to our hospitals in California * ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 certified Great Place to Work®. THE JOB At VEG, we find a way to say YES— empowering you to deliver exceptional IT support to our frontline teams. As an IT Field Agent, you will play a critical role in ensuring our hospitals are running smoothly with reliable hardware, software, and network functionality, while also setting up new hospitals for success. This role requires a balance of technical expertise and customer service: you'll troubleshoot issues, implement solutions, and partner closely with both hospital & IT leaders to drive IT excellence across VEG. WHAT YOU'LL DO • Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals., • Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals' needs., • Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met., • Represent the IT organization professionally in dealing with our VEGgies & Customers., • Interview for additional staff as needed to ensure the highest level of customer service is maintained., • Focus on continuous IT improvements for a better customer experience., • Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests., • Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures, • Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects., • Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills, • Recommend and maintain streamlined Hospital technology and implement best practices., • Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role., • Weekend or holiday travel may be required to align with our hospital openings. WHAT YOU NEED • Minimum 1-2 years of technical help desk support experience., • Ability to understand general technology processes and tools to apply their usage at our hospitals., • Proficient in Apple products and Mac OS. (Network experience is a Plus), • Construction-related industry experience is a plus., • Manage several tasks or projects at once, • Strong communication skills, both written and verbal, • Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities., • Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures., • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources., • Ability to work with all levels of staff within & outside of IT + outside of the organization., • A self-starter able to work independently but comfortable working in a team environment., • Dependable and flexible when necessary., • Good analytical and problem-solving skills., • Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds. HOW WE INVEST IN YOU • Competitive Compensation Including ($70,00 - $80,00) + bonus + benefits., • Comprehensive health and wellness benefits, and access to free therapy or counseling, • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families, • Unlimited PTO to use for vacation or sick days - however you need it!, • Generous referral rewards, so our awesome people can bring in more awesome people., • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!, • Company laptop and a monthly cell phone reimbursement DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job Description Position Summary The position of Supervisor, Service Desk-Level II is established to supervise and support the service desk level II team. This position oversees functions including PC imaging improvements and Disaster recovery planning and implementation. In addition this position is responsible for providing support for the ATM network and fleet management. This position will escalate support while maintaining quality service standards set by the organization, as well as continuous improvement of the user experience. Minimum Qualifications (Education, Experience, Skills): • Bachelor’s degree in a technical discipline, such as Information Systems, or equivalent experience., • MCP, MCSE, MCSA, or equivalent certification., • 4 years of experience in a senior technical position, with at least 6 months in a leadership role., • Experience managing windows desktops, servers, group policy, and active directory., • Experience in an IT Operational leadership role such as help desk, PC support, or technical operations., • 7 years of experience in heterogeneous network environment., • ITIL certified or equivalent experience with change management cycle., • Working knowledge of telecommunications desirable., • Sufficient organizational skills in order to track projects, prioritize and meet deadlines; aptitude for proactive troubleshooting., • Demonstrated success in planning, organizing, leading and oversight of people and activities., • Professional and effective interaction, verbal and written communication skills., • Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines., • Supervise Service Desk-Level II technical support staff in the performance of all duties related to the various functions of the department to ensure all work is completed in an accurate and timely manner., • Serve as a liaison between the service desk and various committees/project groups as needed., • Work with the Service Delivery Manager to ensure projects are on track and due dates are met., • Report on department/staff needs to the Service Delivery Manager on a routine basis., • Assist the Service Delivery Manager in interviewing and hiring staff. Responsible for writing performance evaluations and setting goals with staff for the next review period., • Provide escalated Level III support for urgent tasks and incidents., • Perform project management for IT related projects., • Responsible for transition of ATM knowledge to Level II and NOC., • Develop, Modify, and measure Service Level Agreement (SLA) performance., • Create and maintain documentation of hardware and software installations, configurations and diagrams., • Create and maintain operational policies, standards, and procedures within the scope of IT functions., • Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team., • Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency., • Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development., • Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department., • Routinely provide after hours on-call escalation support within accepted SLAs., • Occasional travel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Monday-Friday: 8:00am/5:00pm Full Time - 40 hours a week