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Medical Records Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the HIM Technician program today! The HIM Technician Summary of role of team: • Responsible for assisting with HIM department daily operations; including gathering patient records in a confidential and timely manner, sorting and prioritizing work, accurately scanning files into the electronic medical record, and effectively managing the patient information for all Center healthcare records., • Provides quality customer service and support for patients and assists with Authorizations for Release of Information and requests for medical records in a professional and courteous manner., • Monitors and orders supplies and forms for department needs., • Assists supervisor with legal issues regarding patient records, subpoenas, and court orders., • Office space may be shared with other department staff members., • Position requires sitting for extended periods of time, use of computer and other office equipment. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Responsible for scanning/filing all Center related medical record documents. • Sorts and scans record materials in a timely manner into EMR., • Maintain a 97% accuracy rate when scanning documents., • Retrieves medical record information from internal and external health care providers., • Collects, copies, scans, indexes, and uploads medical records into an EMR database., • Examines documents and determines proper placement within the paper or electronic record., • Ensures the medical record is organized, accurate and complete., • Processes Provider Communication Logs and corresponds with external providers. 2. Responsible for screening request for records and processing as needed. • Date stamps all requests and highlights pertinent data to facilitate processing., • Validates requests and authorizations for release of medical information according to established procedures., • Receives and processes requests for patient health information in accordance with applicable state and federal regulatory requirements and Center policies and procedures., • Assists patients with records requests. 3. Responsible for understanding HIPAA and Confidentiality rules. • Safeguards patient records and ensures that all staff members comply with HIPAA, Title 33, and Part 2 standards., • Maintains confidentiality and security of all protected health information., • Maintains confidentiality of and personnel information only discloses the information when relevant legal requirements are met., • Performs quality checks on all work to assure accuracy of the release and confidentiality., • Maintains working knowledge of Center related policies and procedures, along with adherence to existing state and federal laws. 4. Responsible for managing the Front Desk at the Knox County Children & Youth Center. • Ensures patients and visitors feel welcomed as they enter the building., • Maintains a professional working space., • Is highly responsive to patient/visitor needs/requests and provides excellent customer service when providing assistance. 5. Other job-related duties. • Maintains a neat, clean, and professional personal appearance., • Assists with processing of Mandatory Outpatient Treatment (MOT) paperwork., • Provides coverage as requested by supervisor., • Arrives to work at scheduled time without tardiness., • The required schedule for this position is Monday through Friday 8:00 am to 5:00 pm., • Hours outside of normal business hours may be required periodically if job duties require it., • Flexibility with the schedule will be considered for special circumstances., • In-person daily attendance is essential for this position. Travel: • Position does not typically require travel; however, staff member may need to provide coverage at other McNabb locations., • Daily computer competency required., • Must be able to use Word and Excel programming proficiently., • Typing and basic computer knowledge is required. Education: • Minimum of two years related experience preferred., • Knowledge of healthcare records management, strong understanding of health information concepts, and practice experience preferred., • Good interpersonal, communication, telephone, customer service, time management, and decision- making skills essential., • Understanding of legal medical record requirements (consents, conservatorships, guardianships, etc.) preferred., • Basic understanding of HIPAA, Title 33, and CFR 42 Part 2 preferred., • Strong computer skills essential., • Must be able to operate computer equipment and be proficient in Microsoft software products for office productivity, Including Word, Excel, and Outlook., • Must have excellent time management skills, be highly organized, self-motivated., • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential., • Physical requirements include, but are not limited to, lifting up to 50 pounds and the ability to remove and place items from all levels of shelving., • Sensory requirements include normal/corrected vision to allow reading of handwritten and/or type written information for filing and retrieving of medical records., • Normal/aided hearing in order to hear and/or recognize soft tones and ring tones., • Must be able to speak clearly in order to communicate effectively with others when using telephone and face to face interactions., • Additional physical requirements include manual dexterity in order to operate the following office equipment: telephone, computer, copy/fax/printer and scanner. Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI545c04b91d96-37820-36899893

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts. Our Mission “Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Primary Responsibilities • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform, • Manage and prioritize central ticketing queue to ensure timely resolution of issues, • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations, • Walk Guest through problem solving process, • Determine the best solution based on issues and details provided by Guests, • Install, modify, and repair computer hardware and software, • Facilitate and direct resolution with on site technicians or vendors as needed, • Provide accurate information on IT products or services, • Follow up and update Guest on status of issues, • Maintain the highest level of guest service, • Record events, problems and resolution in logs, • Identify and escalate situations requiring urgent attention, • Writing and editing technical documentation, • Additional special projects as assigned Skills and Abilities • Exceptional time management, facilitation, and organizational skills, • Strong interpersonal skills and excellent verbal and written communication skills, • Customer oriented and cool under pressure, • Problem solving mindset, • Experience with any system support ticketing platform, • Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software, • Experience with troubleshooting printers, scanner and various other peripherals, • Knowledge of networking hardware including routers, switches and VPN appliances, • Retail industry experience Education and Experience • CompTIA A+ certification or ability to earn certification within 1 year of employment, • Associate’s degree in a technology focused area, • 1-2 years in a customer service focused role

Who Are We? Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World. Our Mission “Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The IT Operations Intern will work closely with the IT Operations team to support and enhance the company’s technology in key business areas including e-commerce, store operations, and help desk services. This role will have a strong focus on analytics and continuous improvement, helping to monitor and analyze support performance using service level agreements (SLAs), key performance indicators (KPIs), and real-time dashboards. The intern will contribute to projects aimed at identifying operational trends, improving system efficiencies, and optimizing team workflows. Responsibilities may include assisting with ticket analysis to uncover root causes, evaluating support team performance, and developing insights to streamline IT operations. Interns will gain exposure to enterprise systems and tools while working in a collaborative environment committed to delivering exceptional customer support. Projects will be tailored to align with the intern’s strengths and career interests, offering meaningful opportunities to make an impact through actionable insights and operational improvements. Key Responsibilities • Understand the role of systems and hardware supported by the IT operations team. Map out information flow across systems and identify processes and job, • Assist the IT operations team by triaging incoming tickets, resolving common technical issues, and escalating complex cases., • Perform ticket analysis using our IT service management platform to identify recurring issues and root cause trends., • Generate weekly and monthly reports to monitor SLA compliance, ticket volumes, and issue categories., • Develop dashboards and visualizations to highlight performance insights and areas for improvement., • Collaborate with IT Operations and Infrastructure teams to document and improve existing support processes., • Participate in process reviews to identify inefficiencies and propose automation or policy enhancements., • Support project-based work, such as improving user onboarding/offboarding workflows or upgrading documentation systems., • Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate - Computer Science/Engineering, Cyber Security, Information Systems, or related field, • Previous retail experience preferred, • Positive attitude and willingness to learn, • Excellent communications skills and able to succeed in a team environment, • Demonstrated ability using Google Sheets or Microsoft Excel (i.e. ability to create charts, graphs, pivot tables, advanced formulas, statistical tools, etc.), • Strong blend of analytical and creative problem-solving skills, • Detail Oriented, • Ability to work independently Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: • #73 in Fortune 100 Best Companies to Work For® 2023, • #4 in Fortune Best Workplaces in Retail™ 2022, • #93 in Best Workplaces for Millennials™ 2023, • #34 in Fortune Best Workplaces for Women™ 2022

IT Service Desk Technician / IT Help Desk Support.As a crucial technical asset within our organization, the IT Service Desk Technician plays a key role in providing desktop support, facilitating effective communication, offering expert troubleshooting, and ensuring prompt resolution of end-user PC,

Location: Onsite in Little Rock, AR., or Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident detail to assist technology in isolating and reproducing issues. Essential Duties and Responsibilities: The Digital Technology Associate is the true voice of the client and are at the forefront of delivering a superior experience to our clients. The Digital Technology Associate works both individually and in a team environment to ensure clients' digital banking needs are recognized and efficiently met. Every client interaction is considered an opportunity to deepen the bank/client relationships while delivering on First Horizon's brand promise of Understanding in Action: This position will be responsible for providing: • World-class service to our internal and external customers in an accurate, efficient, and professional manner., • Technical solutions to a wide range of problems., • Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature., • Support for banking online and mobile banking to Banking Online users, vendors, and employees., • Liaise with internal IT groups and external vendors regarding decision support system maintenance., • Submit and track incidents with vendors for Production issues., • All tasks involved in new version implementations., • Define and document all technical support procedures., • Proactively identify and suggest product and/or process improvements to increase efficiency., • Monitors existing applications making recommendations for improved performance and service to the application user., • Allow him/her to straddle both customer service and technical support areas., • Diagnose and answer complex problems related to ISP/internet and network connectivity and related software., • Provide solutions to difficult technical issues associated with specific products., • Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions., • Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and insure up to date status., • Document and maintain a comprehensive list of Technical Support issues and resolutions within a database., • Ensure quality and productivity is achieved. Overall core competencies include: • Working knowledge of Online and Mobile Banking Products and Services., • Good working knowledge of Android, Apple, and Mobile devices, • Proficient understanding of PC operating systems and a strong knowledge of major Web browsers., • Proficient understanding of First Horizon legacy systems and systems of record., • Has high dependability and follow-through without supervision, • Demonstrated ability to manage priorities., • Ability to work with internal stakeholders and external vendors., • Excellent written, verbal, and telephone communication skills., • Excellent analytical and troubleshooting skills., • Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues., • Log issues received from customers via phone and email in trouble ticket tracking application, • High school diploma required for consideration, • BA, BS degree or equivalent preferred, • Two (2) to three (3) years of experience in bank product service/operations., • One (1) to two (2) years of experience with Help Desk or equivalent technical support role., • Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards, • Monday - Friday First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision, • HSA with company match, • Maternity and parental leave, • Tuition reimbursement, • Mentor program, • 401(k) with 6% match, • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Job Description ooking for a job to meet people and make great money while doing so?! What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As A Bellman you’ll lead the coordination of any of our guests’ needs. As the external face of your hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. Your day-to-day · Be the warm welcome that kicks off a memorable guest experience · Acknowledge Rewards Club members and returning guests, in person or on the phone · Assisting guest with their luggage and telling them about ways to improve their stay · Valet or assist guest with parking · Start every stay right by always being visible and prepared to help guests as they arrive · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary · Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed · Take pride in your appearance and place as a brand ambassador · Always know what events and activities are on the day’s schedule · Jump into other ad-hoc duties when your colleagues need your help What we need from you · Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories · Fluency in the local language - extra language skills would be great, but not essential · Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers · Flexibility - night, weekend and holiday shifts are all part of the job · You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential · Experience - ideally, you’ll have spent at least one year in a front desk or guest service position · Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels. Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. · True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests · True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay · True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs · True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner Benefits Health, Dental, Vision & Life Insurance Free Employee Meals Employee Discounts at all IHG Hotels Free On-site Parking Opportunities for Monthly Bonuses Employee Referral Program Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $15.50/hour. About Crowne Plaza Knoxville Downtown University: The Crowne Plaza Knoxville is an Intercontinental Hotels Group franchise property owned and managed by Executive Hotel Management. Our hotel has received multiple IHG Quality Excellence Awards and has performed at a consistently high level in the downtown Knoxville market for over 25 years. Learn more about us at crowneknox.com. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking an Administrative Assistant to join our growing team. This person will be assisting our producers and service team as well as filling in around the office as needed. We are looking for someone in our Knoxville, TN office. We are looking for people who are enthusiastic about working with a great team, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? • Serve as the first point of contact for clients and visitors, managing front desk operations with professionalism and courtesy., • Handle incoming calls and walk-in inquiries, providing accurate, complete, and timely information using appropriate systems and tools., • Process client payments and assist with routine service requests, including certificates of insurance, auto ID cards, and basic billing questions (primarily Commercial Lines)., • Manage daily administrative tasks such as sorting and distributing mail, scanning and attaching documents into Applied Epic, and supporting agency staff as needed., • Ability and desire to provide results, • Utilize your resilient and adaptable mindset in the face of shifting priorities, • Eagerness to collaborate with all teams and employees, • High School Diploma with some office experience or college degree, • Insurance experience a plus, • Good systems agility, • Experience with AMS360 or Applied Epic a plus, • Proficiency in Microsoft Office

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

Job Description We are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team! You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and network devices, and will work with our IT staff located in New York. You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies. You must have at least a Bachelor’s Degree and five years of IT experience, strong communication skills, and be able to commute to clients in Knoxville, TN, and surrounding areas. Responsibilities: The following reflects management's definition of some of the essential functions for this position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at any time for any reason. • Provide first and second level help desk support, • Perform routine preventative maintenance., • Document all technical procedures and create/update user guides., • Install software and equipment at client locations., • Perform software and hardware upgrades and roll-outs., • Communicate directly with clients, other technicians, and project leaders regarding projects, issues, and follow-ups., • Promptly enter troubleshooting calls and tickets into the help desk system every day., • Perform other duties, including special projects as assigned by project leaders. Qualifications: • Five years in the IT field, • Ability to prioritize and multitask., • Deadline and detail-oriented., • Strong troubleshooting and critical thinking skills., • Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications and/or replacing equipment at client locations., • Basic knowledge of Windows server and networking are required., • Must be able to lift and move upto 20 lbs. of equipment without assistance., • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills We offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.We are a Microsoft-certified IT consulting and managed service provider for small and mid-sized organizations based in the greater New York City area. Many of our clients have multiple locations around the country and the world. We look for people who have experience deploying and managing enterprise IT solutions with standard business processes as part of a team, and offer opportunities to continue to expand and build upon their business and technical skills. Our target customers deploy enterprise solutions with a mix of cloud-based and on-site systems.\r\n\r\nWe offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.

Job DescriptionJob Title: Intern Job Summary: The role of an Intern is to provide departmental support, including office duties and specific tasks, as assigned. An intern will train and work in all areas of the assigned or chosen department and gain knowledge of overall operations. Supervisory Responsibilities: • None. Duties/Responsibilities: • Communicate daily with customers, drivers, carriers, vendors, and inner office team members., • Perform basic word processing or typing., • Assist with daily office operations., • Performs other related duties as assigned. Required Skills/Abilities: • Excellent time management, critical, and interpersonal skills., • Excellent customer service, problem solving and troubleshooting skills., • A growth mindset and passion for learning about our business. (Lifelong Learning), • Determination to succeed. (Yes We Can), • Ability to work in a team-based and fast-paced environment. (Community), • Ability to take ownership of career path within the organization. (Own It), • Desire and ability to bring new and fresh ideas to the organization. (Legacy) Education and Experience:, • High school diploma or equivalent required., • Must be currently enrolled in a higher education program. Degree of study in a related field a plus., • Previous office experience preferred., • Knowledge of the trucking industry a plus.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at a time. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Employment with RE Garrison is at-will, which means that either you or the Company can end the employment relationship at any time with or without cause or notice.

Job Description Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you’re capable of more — but your current environment isn’t giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you’re tired of: • Being treated like a number, • Managers who hover instead of supporting, • Companies that limit your income, • A winning team with high standards, • A role where your performance matters and gets rewarded, • Leadership that empowers instead of micromanages, • A workplace built on respect, integrity, and family values, • A compensation model with substantial earning potential The Role: Client Appointment Specialist You’ll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You’ll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required — just the desire to win and grow. Why Riverview Decks? • A leadership team that actually cares, • A positive, family-centered culture, • Competitive base pay + bonus structure, • A clear path to grow your income, • A stable industry with year-round work, • A team that values you personally and professionally If you’re done settling for mediocre and ready to join a team that’s going somewhere, we want to talk to you. Compensation: $55,300 - $65,400 yearly Responsibilities: Lead Intake & Client Communication • Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy., • Respond to all new leads within 5 minutes (speed-to-lead standard)., • Use Riverview’s intake script to gather homeowner details, property information, and project goals., • Confirm homeowner email, address, phone number, and availability., • Score every lead using Riverview’s 5-Factor Lead Scoring System., • Classify leads into the correct tier (Information Gathering → Ready Yesterday)., • Confirm whether all decision makers will be present at the appointment using Riverview’s non-confrontational script., • Verify homeownership (no renters)., • Book appointments using Riverview’s same-day/next-day priority system., • Ensure appointments fall within established time windows and calendar rules., • Confirm appointments with homeowners by call and text., • Assign the correct Deck Consultant based on lead score and territory., • Verify address accuracy and driving logistics between appointments., • Review all appointments scheduled by the AI Booking Agent., • Correct or update any inaccurate information supplied by AI., • Validate the homeowner’s info, score the lead (if missing), and confirm the consultant assignment., • Keep CRM clean, organized, and fully up-to-date at all times., • Enter call notes, homeowner details, decision-maker info, and lead scores., • Maintain zero unresolved tasks by the end of the shift., • Merge duplicates, fix missing data, update statuses, and tag leads accurately. (Instead of browsing phones or the internet) • Re-engage cold leads from the last 30–90 days., • Follow up with no-shows and reschedule appointments., • Request missing photos., • Audit AI-booked leads and identify errors., • Track lead source patterns and appointment quality., • Update scripts and FAQs., • Review and improve client communication templates., • Provide consultants with clear, accurate appointment details., • Send appointment reminders to homeowners., • Prepare notes, routing, and project context for each appointment., • Alert consultants to special instructions or concerns., • Adhere to structured shift format: 7:00 AM – 8:00 PM., • Follow scheduled break times: four 15-minute breaks + one 30-minute lunch., • Stay at the workstation during work periods., • Maintain professional demeanor and focused workflow., • Report directly to the Sales Manager., • Communicate daily updates, issues, and performance results., • Participate in weekly coaching and KPI review sessions. Your performance will be measured on: • Speed-to-lead response time, • Booking-to-set rate (must maintain ≥85%), • Appointment show rate, • Lead scoring accuracy, • Routing & address accuracy, • CRM cleanliness, • Confirmation success rate, • Weekly accuracy and show-rate bonuses These are the non-negotiables. • Outstanding verbal communication skills, • Able to speak clearly, confidently, and professionally on the phone with homeowners., • Fast and accurate typing/data entry, • Must be able to update CRM fields quickly and without errors while speaking with clients., • Organized and detail-oriented, • This role requires precise scheduling, address checks, routing logic, and CRM record accuracy., • Comfortable with structured, disciplined workflows, • Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols., • Ability to follow scripts while still sounding natural, • Must maintain Riverview’s tone, convey confidence, and avoid robotic delivery., • Strong problem-solving skills, • Able to think through routing conflicts, miscommunication issues, and homeowner objections., • High reliability and punctuality, • This position supports consultants and revenue flow — consistency is EVERYTHING., • Comfortable with accountability and KPIs, • Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead)., • Basic competency with Google Maps and online tools, • Must verify addresses, routing, and appointment viability quickly., • Ability to sit focused for long periods, • This is a desk-based, communication-heavy role., • Professional, friendly, and solution-focused demeanor, • Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. • Experience in appointment setting, scheduling, or customer service, • (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.), • Experience with CRMs, • (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.), • Prior experience in home services or trades, • Not needed, but it helps them understand deck projects, timelines, and homeowner concerns., • Experience working in a high-performance environment, • (Sales floor, dealership, service coordinator, real estate office, etc.), • Ability to handle objections gracefully, • Comfortable asking key questions without being confrontational., • Comfort working with AI tools and automation, • Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. • Self-motivated, not someone who needs babysitting, • Enjoys structure and clear expectations, • Can stay focused without distraction, • Handles pressure while staying kind and professional, • Enjoys helping people and creating clarity for them, • Wants a stable long-term position, • Prefers consistent, predictable, process-driven work, • Likes being part of a winning team, • Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). • Must value family-friendly culture, • Must respect team members and homeowners, • Must want to be part of a high-performance environment, • Must be willing to grow professionally, • Must bring positive energy to the team, • Must align with Riverview’s standards of craftsmanship, integrity, and communicationAbout Company, • Prompt & Professional Proactive Communication - We take pride in showing up when we say we will, and treating you with the respect and professionalism that you deserve while communicating with transparency., • Service-minded - We naturally like to find solutions to problems and to generally help people in any way we can. We put clients first., • Listen more than you speak with the intent to understand - We focus directly on what is being said so that we can be sure to address your primary concerns and objectives., • Roll out the red carpet for others as a servant leader - We truly want your experience to be magnificent and filled with joyful milestones that result in an amazing transformation. We are truly here to serve you., • Zero Excuses - We tolerate zero excuses in our environment.

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From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to th

From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to th

From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to th