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Job Description Role: Account Executive – IT ( MSP ) Account Executive – for managed IT service provider seeking an experienced Account Executive with a hunter mentality to help drive the growth and development of the clientele base. Work alongside the VP of Sales providing best in class IT solutions and take control of your earning potential. UNCAPPED COMMISSION OPPORTUNITY + Base + Benefits The ideal candidate will have a deep understanding of IT services, including Infrastructure, Cloud technologies, IT Managed Services (ITMS), and/or IT Outsourced (ITO) services. Proven ability to build strong relationships with CIO, CTO, and other high-level business executives. This role will focus on acquiring 4 new logos per month : IT Services: Help Desk, Azure Infrastructure, Automation [Robotic Process Automation - RPA] & Microsoft Business Applications. Responsibilities: • Develop, track, and close sales leads through prospecting, leveraging your network, and gaining strategic partnerships., • Identify prospect requirements including technical, prospect infrastructure, configuration, and other requirements and call prospects to continually find new customers and projects., • Collaborate with technical staff to generate proposals., • Confidently present proposals to clients to engage interest in managed services., • Work collaboratively with the marketing team to develop informational seminars, marketing material, targeted campaigns, and qualified leads., • Effectively qualify opportunities to determine scope of work., • Manage pipeline and move opportunities along through to close independently., • Leverage networking events, chambers, and groups to promote the brand and build long lasting relationships. Qualifications: • 5+ years of experience selling to mid-market and enterprise customers in an account executive or sales position, specifically in the tech space (direct MSP experience preferred), • Ability to find potential clients pain points and offer solutions based on feedback, • Ability to identify potential client targets and book exploratory meetings, • Proven track record of sales performance including new business development. Disclaimer: Certain customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. ITC offers a comprehensive benefits package which includes the following: • Medical (HMO/PPO), • Life insurance and AD&D, • Supplemental life insurance (Employee/Spouse/Child), • Health care and dependent care Flexible Spending Accounts, • 401(k) /SIPP Savings and Investment Plan with company match, • Paid time off: Flexible Vacation, • 10 paid holidays, • Financial planning and group legal

Job DescriptionSalary: MORTGAGE LOAN ORIGINATOR All Mortgage Lenders talk about their competitive compensation, quick turn times, in house products, etc. Sure we all have those, but why focus on the things that are a given or the minimums in the industry? We heard this message from our team and have invested in world class origination software, CRM, mobile mortgage application technology, marketing automation platform and data reporting /analytic software to make it happen! Jet Direct Mortgages mission is to be the #1 Brand and Premier Local Lender in all of our licensed states. To accomplish this we will: • Provide a world class culture to support our team and our clients, • Provide technology to support and solve the issues of our team and our clients, • Provide the highest value for the most competitive pricing to our team and our clients, • Provide the best in service for our team and our clients Here is what we are looking for in our Mortgage Loan Officers/Originators: • Experienced, honest, ethical, and hardworking, • Enjoys working with clients and helping them achieve their goals of owning a home, • Ability to manage a pipeline and collect documents pertinent to mortgage loan origination, • Provide superior customer service, engaging with consumers by determining their needs and offer appropriate products, • Meet individual monthly sales goals set by Jet Direct Mortgage, • Looking to build a network to Self Generate business for their future Mortgage Loan Officers/Originators Qualifications: • Must possess an approved STATE NMLS license, • Detail-oriented with demonstrated, careful decision-making skills, • Maintenance of mortgage licenses by completing mandatory annual continuing education, • A solid understanding of appraisals, title reports & product guidelines, • Utilize in-house technical systems and programs such as Encompass, • Knowledgeable in regulatory, policy and compliance issues pertaining to the mortgage industry, • Ability to maintain and grow a network of prospects, customers, realtors & referral partnerships, • Bilingual a PLUS What you will get (of course!): • Competitive compensation and incentives, • Excellent benefit packages that range from 401k to Medical, Dental, 401(k), Life Insurance and more, • In house processing and underwriting team supporting you, • Creative sales driven marketing team and tools, • Technical support providing help desk, reporting and lead management, equipment troubleshooting and more, • Assistance in growing your network of Realtors and other referral sources Come join our team! We are a direct lending Mortgage Bank licensed in 27 States, and more to come. We will help you meet and exceed your goals for 2024 and beyond!

Job Description ooking for a job to meet people and make great money while doing so?! What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As A Bellman you’ll lead the coordination of any of our guests’ needs. As the external face of your hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. Your day-to-day · Be the warm welcome that kicks off a memorable guest experience · Acknowledge Rewards Club members and returning guests, in person or on the phone · Assisting guest with their luggage and telling them about ways to improve their stay · Valet or assist guest with parking · Start every stay right by always being visible and prepared to help guests as they arrive · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary · Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed · Take pride in your appearance and place as a brand ambassador · Always know what events and activities are on the day’s schedule · Jump into other ad-hoc duties when your colleagues need your help What we need from you · Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories · Fluency in the local language - extra language skills would be great, but not essential · Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers · Flexibility - night, weekend and holiday shifts are all part of the job · You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential · Experience - ideally, you’ll have spent at least one year in a front desk or guest service position · Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels. Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. · True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests · True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay · True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs · True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner Benefits Health, Dental, Vision & Life Insurance Free Employee Meals Employee Discounts at all IHG Hotels Free On-site Parking Opportunities for Monthly Bonuses Employee Referral Program Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $15.50/hour. About Crowne Plaza Knoxville Downtown University: The Crowne Plaza Knoxville is an Intercontinental Hotels Group franchise property owned and managed by Executive Hotel Management. Our hotel has received multiple IHG Quality Excellence Awards and has performed at a consistently high level in the downtown Knoxville market for over 25 years. Learn more about us at crowneknox.com. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a: Customer Support Rep Must live within 30 miles of Knoxville, TN Monday through Friday, 11:30am to 8:00pm Remote, but may turn into hybrid remote in the future Summary • Excellent communication skills, • Must live within 30 miles of Knoxville, TN, • Customer Service and low level technical support, • Fully remote, but might turn into hybrid remote in the future, • Offered: medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program Responsibilities • Receive or initiate contact with customers for low level technical support issues, • Follow knowledge base articles and standards to troubleshoot and resolve issues, • Escalate issues when necessary and advocate for urgency when needed, • Document customer info, triage steps, solution, or escalation notes, • Follow-up with customers to confirm that solutions are acceptable, • Monitor queues to ensure compliance with SLA requirements, • Provide highest level of responsiveness and service possible Requirements • Outstanding communication skills, • High level of emotional intelligence, • Must live within 30 miles of Knoxville, TN, • High level of empathy, care, and compassion, • Customer Service or Customer Support experience, • Ability to document customer issues quickly and courteously, • Team player mentality, flexible for shift changes or modifications, • Ability to focus with a high degree of accuracy and thoroughness, • Communicate via phone, instant messenger / chat, email, and ticket entries, • Bonus: experience with a ticketing software for customer support, • Must live within 30 miles of Knoxville, TN, • Must live within 30 miles of Knoxville, TN Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

Job Description Position Overview Must be a friendly, inviting person with great people skills to assist our end users with day-to-day end user issues. This will include resolving a broad range of software and hardware issues as well as answering inquiries via phone, email, or in person. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. Key Responsibilities (Essential Duties and Functions) include, but are not limited to: • Respond promptly to help desk requests via ticketing system, phone, email, or in person., • Diagnose and troubleshoot hardware, software, and network issues on desktops, laptops, mobile devices, printers, and other peripheral devices., • Provide support for Windows, Microsoft Office Suite, iOS, and various enterprise applications., • Maintain and update help desk documentation, FAQs, and user guides., • Escalate unresolved issues to appropriate IT teams or third-party vendors when necessary., • Log all support activities in the ticketing system, ensuring proper tracking and resolution., • Educate users on best practices for security, software use, and hardware care., • Account management administration and support for AD, file shares, CAT Accounts (CWS, SIS, etc.), end user software, etc.Additional Responsibilities include, but are not limited to:, • Be a “tech liaison” for our end users, which will include training and helping understand how to properly use the software/hardware., • Assist the IT team in ongoing projects, • Travel to our different locations as needed, • This role requires the ability to carry and lift up to 50lbs as needed, • High School Diploma or equivalent is required, • 0-2 years previous customer service experience preferred, • 0-2 years previous IT experience preferred, • ITIL Certifications preferred, • Microsoft products, especially Office, Intune, and Teams preferred Knowledge/Skill Requirements • Analytical problem-solving skills, • Must be able to act with a sense of urgency and commitment to resolve while multi-tasking effectively, • Exceptional interpersonal skills, with a focus on listening and questioning skills, • Ability to present ideas in business-friendly and user-friendly language., • Documentation of process and standard operation procedures, • Working experience in creating and maintaining images for either an enterprise or large corporation, • An ability to keep current with IT trends, developments and industry best practices specifically related to client systems and devices, • An ability to excel within a collaborative and cross-functional working environment. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e. The Help Desk Leader, is responsible for leading a high-performing team dedicated to providing exceptional technical support with a strong focus on outstanding guest service. Train, mentor, and e

Job Description Job Summary: We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support. After 90 days the person will be able to move to a hybrid model. Responsibilities: • Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions., • Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices., • Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems., • Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees., • Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through., • Maintain IT inventory and ensure equipment is properly allocated and tracked., • Provide end-user training and guidance on software, hardware, and IT policies to empower employees., • Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements., • Identify recurring issues and recommend solutions to improve efficiency and user satisfaction. Requirements: • Associate degree in Information Technology, Computer Science, or equivalent experience., • 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks., • Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools., • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools., • Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing., • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success., • Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment. Preferred Qualifications: • CompTIA A+, Network+, or ITIL Foundation certification., • Experience with Active Directory and IT asset management. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Job Description We are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team! You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and network devices, and will work with our IT staff located in New York. You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies. You must have at least a Bachelor’s Degree and five years of IT experience, strong communication skills, and be able to commute to clients in Knoxville, TN, and surrounding areas. Responsibilities: The following reflects management's definition of some of the essential functions for this position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at any time for any reason. • Provide first and second level help desk support, • Perform routine preventative maintenance., • Document all technical procedures and create/update user guides., • Install software and equipment at client locations., • Perform software and hardware upgrades and roll-outs., • Communicate directly with clients, other technicians, and project leaders regarding projects, issues, and follow-ups., • Promptly enter troubleshooting calls and tickets into the help desk system every day., • Perform other duties, including special projects as assigned by project leaders. Qualifications: • Five years in the IT field, • Ability to prioritize and multitask., • Deadline and detail-oriented., • Strong troubleshooting and critical thinking skills., • Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications and/or replacing equipment at client locations., • Basic knowledge of Windows server and networking are required., • Must be able to lift and move upto 20 lbs. of equipment without assistance., • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills We offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.We are a Microsoft-certified IT consulting and managed service provider for small and mid-sized organizations based in the greater New York City area. Many of our clients have multiple locations around the country and the world. We look for people who have experience deploying and managing enterprise IT solutions with standard business processes as part of a team, and offer opportunities to continue to expand and build upon their business and technical skills. Our target customers deploy enterprise solutions with a mix of cloud-based and on-site systems.\r\n\r\nWe offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.

Job Description Recruiting for an IT Support Analyst who will provide technical assistance in the field or remotely related to computer systems, hardware, and software. The Support Analyst must have the ability to triage and troubleshoot all incoming tickets and calls quickly and efficiently. The Support Analyst will communicate in written and verbal forms, establish and maintain effective work relationships with those contacted in performance of required duties, and maintain and actively pursue knowledge of current industry trends and technological advancements with the computing field. This is a full time opportunity. Examples of Duties (List does not include all duties assigned) • Install hardware components including but not limited to: PCs, printers, monitors, tablets, 3rd party equipment attached to PC, networking equipment, cellular and, • VoIP phones., • Be able to troubleshoot/diagnose a problem to resolution whether remotely or in the field., • Troubleshoot IT issues within Level 1 parameters and ability level. Analyst will be trained on Summit systems but must have the ability to troubleshoot outside a set, • of given instructions., • Able to perform all duties of the Help Desk Support staff., • Maintains professional competency through research, study, and continuing education programs as directed., • Contributes to a positive work climate and the overall team effort of the department and organization., • Adheres to all elements of the established corporate compliance program., • Maintains strictest confidentiality both internally and externally. Associate or bachelor’s degree in IT or related field is preferred. Experience A minimum equivalent of 3 – 5 years of IT related experience. Certification/License COMPTIA A+ certification is required or obtained within 6 months of hire date. Other COMPTIA or IT Certificates a plus. Medical office experience a plus Company DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

As an IT SPECIALIST (CUSTOMER SUPPORT) GS 2210-11 (TITLE 32) you will manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Serve as a focal point for ensuring functionality and operability of th

This National Guard position is for an IT SPECIALIST (CUSTSPT) (TITLE 32) and is part of the TN 134th ARW Air National Guard. National Guard Title 32 Excepted Service Position. Position Description Number NGD2182P01 and is covered by the Association of Civilian Technicians (ACT), Chapter 114 (Smoky