It help desk jobs in Knoxville, TennesseeCrear alertas

Job Description Departments Include: Sales & Marketing • Assist with CRM updates and lead tracking, • Support digital marketing and content creation, • Observe diagnostic and repair processes, • Assist with work order documentation, • Help with inventory counts and organization, • Assist with parts research and sourcing, • Assist with rental agreements and customer onboarding, • Support fleet tracking and utilization reporting, • Assist with invoice processing and reconciliation, • Support financial reporting tasks, • Support recruiting and onboarding activities, • Assist with training coordination, • Assist with help‑desk support, • Support system updates and documentation, • Assist with safety audits and inspections, • Help update safety documentation, • Strong communication and interpersonal abilities, • Basic proficiency with Microsoft Office and general computer literacy, • Ability to organize tasks, manage time, and follow instructions, • Willingness to learn technical concepts related to equipment, systems, or business processes, • Prior exposure to mechanical, business, or technical environments, • Currently enrolled in an accredited college or technical school Responsibilities vary by department but may include: • Assisting with administrative tasks, documentation, and data management, • Supporting customer service activities such as scheduling, inquiries, or follow‑ups, • Participating in equipment, parts, or service workflow learning, • Conducting research and preparing reports or summaries, • Shadowing experienced team members to understand departmental operations, • Demonstrate initiative and accountability in assigned tasks, • Collaborate effectively with team members and supervisors, • Represent Stowers Machinery professionally when interacting with customers or partners, • Customer service or retail experience, • Basic mechanical aptitude (for Service, Parts, or Rental placements), • Experience with spreadsheets, databases, or digital tools Requirements vary by department but may include: • Ability to sit, stand, or walk for extended periods, • Comfort working in office, shop, or warehouse environments, • Ability to lift up to 25 lbs. in Parts, Service, or Rental roles, • Attention to detail and ability to focus on repetitive or technical tasks, • Office, shop, warehouse, or field settings depending on department, • Exposure to noise, machinery, and outdoor conditions in operational areas, • Standard business hours with potential for adjusted schedules based on department needs, • Collaborative, team‑oriented culture with mentorship and hands‑on learning

Job Description Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you’re capable of more — but your current environment isn’t giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you’re tired of: • Being treated like a number, • Managers who hover instead of supporting, • Companies that limit your income, • A winning team with high standards, • A role where your performance matters and gets rewarded, • Leadership that empowers instead of micromanages, • A workplace built on respect, integrity, and family values, • A compensation model with substantial earning potential The Role: Client Appointment Specialist You’ll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You’ll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required — just the desire to win and grow. Why Riverview Decks? • A leadership team that actually cares, • A positive, family-centered culture, • Competitive base pay + bonus structure, • A clear path to grow your income, • A stable industry with year-round work, • A team that values you personally and professionally If you’re done settling for mediocre and ready to join a team that’s going somewhere, we want to talk to you. Compensation: $55,300 - $65,400 yearly Responsibilities: Lead Intake & Client Communication • Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy., • Respond to all new leads within 5 minutes (speed-to-lead standard)., • Use Riverview’s intake script to gather homeowner details, property information, and project goals., • Confirm homeowner email, address, phone number, and availability., • Score every lead using Riverview’s 5-Factor Lead Scoring System., • Classify leads into the correct tier (Information Gathering → Ready Yesterday)., • Confirm whether all decision makers will be present at the appointment using Riverview’s non-confrontational script., • Verify homeownership (no renters)., • Book appointments using Riverview’s same-day/next-day priority system., • Ensure appointments fall within established time windows and calendar rules., • Confirm appointments with homeowners by call and text., • Assign the correct Deck Consultant based on lead score and territory., • Verify address accuracy and driving logistics between appointments., • Review all appointments scheduled by the AI Booking Agent., • Correct or update any inaccurate information supplied by AI., • Validate the homeowner’s info, score the lead (if missing), and confirm the consultant assignment., • Keep CRM clean, organized, and fully up-to-date at all times., • Enter call notes, homeowner details, decision-maker info, and lead scores., • Maintain zero unresolved tasks by the end of the shift., • Merge duplicates, fix missing data, update statuses, and tag leads accurately. (Instead of browsing phones or the internet) • Re-engage cold leads from the last 30–90 days., • Follow up with no-shows and reschedule appointments., • Request missing photos., • Audit AI-booked leads and identify errors., • Track lead source patterns and appointment quality., • Update scripts and FAQs., • Review and improve client communication templates., • Provide consultants with clear, accurate appointment details., • Send appointment reminders to homeowners., • Prepare notes, routing, and project context for each appointment., • Alert consultants to special instructions or concerns., • Adhere to structured shift format: 7:00 AM – 8:00 PM., • Follow scheduled break times: four 15-minute breaks + one 30-minute lunch., • Stay at the workstation during work periods., • Maintain professional demeanor and focused workflow., • Report directly to the Sales Manager., • Communicate daily updates, issues, and performance results., • Participate in weekly coaching and KPI review sessions. Your performance will be measured on: • Speed-to-lead response time, • Booking-to-set rate (must maintain ≥85%), • Appointment show rate, • Lead scoring accuracy, • Routing & address accuracy, • CRM cleanliness, • Confirmation success rate, • Weekly accuracy and show-rate bonuses These are the non-negotiables. • Outstanding verbal communication skills, • Able to speak clearly, confidently, and professionally on the phone with homeowners., • Fast and accurate typing/data entry, • Must be able to update CRM fields quickly and without errors while speaking with clients., • Organized and detail-oriented, • This role requires precise scheduling, address checks, routing logic, and CRM record accuracy., • Comfortable with structured, disciplined workflows, • Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols., • Ability to follow scripts while still sounding natural, • Must maintain Riverview’s tone, convey confidence, and avoid robotic delivery., • Strong problem-solving skills, • Able to think through routing conflicts, miscommunication issues, and homeowner objections., • High reliability and punctuality, • This position supports consultants and revenue flow — consistency is EVERYTHING., • Comfortable with accountability and KPIs, • Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead)., • Basic competency with Google Maps and online tools, • Must verify addresses, routing, and appointment viability quickly., • Ability to sit focused for long periods, • This is a desk-based, communication-heavy role., • Professional, friendly, and solution-focused demeanor, • Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. • Experience in appointment setting, scheduling, or customer service, • (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.), • Experience with CRMs, • (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.), • Prior experience in home services or trades, • Not needed, but it helps them understand deck projects, timelines, and homeowner concerns., • Experience working in a high-performance environment, • (Sales floor, dealership, service coordinator, real estate office, etc.), • Ability to handle objections gracefully, • Comfortable asking key questions without being confrontational., • Comfort working with AI tools and automation, • Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. • Self-motivated, not someone who needs babysitting, • Enjoys structure and clear expectations, • Can stay focused without distraction, • Handles pressure while staying kind and professional, • Enjoys helping people and creating clarity for them, • Wants a stable long-term position, • Prefers consistent, predictable, process-driven work, • Likes being part of a winning team, • Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). • Must value family-friendly culture, • Must respect team members and homeowners, • Must want to be part of a high-performance environment, • Must be willing to grow professionally, • Must bring positive energy to the team, • Must align with Riverview’s standards of craftsmanship, integrity, and communicationAbout Company Riverview Decks Core Values • Prompt & Professional Proactive Communication - We take pride in showing up when we say we will, and treating you with the respect and professionalism that you deserve while communicating with transparency., • Service-minded - We naturally like to find solutions to problems and to generally help people in any way we can. We put clients first., • Listen more than you speak with the intent to understand - We focus directly on what is being said so that we can be sure to address your primary concerns and objectives., • Roll out the red carpet for others as a servant leader - We truly want your experience to be magnificent and filled with joyful milestones that result in an amazing transformation. We are truly here to serve you., • Zero Excuses - We tolerate zero excuses in our environment.

Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking an Administrative Assistant to join our growing team. This person will be assisting our producers and service team as well as filling in around the office as needed. We are looking for someone in our Knoxville, TN office. We are looking for people who are enthusiastic about working with a great team, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? • Serve as the first point of contact for clients and visitors, managing front desk operations with professionalism and courtesy., • Handle incoming calls and walk-in inquiries, providing accurate, complete, and timely information using appropriate systems and tools., • Process client payments and assist with routine service requests, including certificates of insurance, auto ID cards, and basic billing questions (primarily Commercial Lines)., • Manage daily administrative tasks such as sorting and distributing mail, scanning and attaching documents into Applied Epic, and supporting agency staff as needed., • Ability and desire to provide results, • Utilize your resilient and adaptable mindset in the face of shifting priorities, • Eagerness to collaborate with all teams and employees, • High School Diploma with some office experience or college degree, • Insurance experience a plus, • Good systems agility, • Experience with AMS360 or Applied Epic a plus, • Proficiency in Microsoft Office

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionDescription: ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff. KEY RESPONSIBILITIES: • Respond to help desk tickets and provide technical support for hardware, software, and network issues., • Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices., • Assist with user account setup, password resets, and access permissions., • Install, configure, and update software applications and operating systems., • Document support activities and resolutions in the ticketing system., • Escalate complex issues to Tier II or Tier III support as needed., • Maintain inventory of IT equipment and assist with asset tracking., • Support onboarding and offboarding processes for employees., • Provide basic training and guidance to users on IT systems and tools., • Ensure compliance with IT policies and data security protocols. REQUIREMENTS: • Associate’s degree in Information Technology or related field preferred., • 1+ year of experience in IT support or help desk role., • Basic understanding of Windows OS, Microsoft Office, and common IT systems., • Strong troubleshooting and problem-solving skills., • Excellent customer service and communication abilities., • Ability to work independently and manage multiple tasks., • Familiarity with ticketing systems and remote support tools., • Willingness to learn and adapt to new technologies. KNOWLEDGE, SKILLS, AND ABILITIES: • Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication., • Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership., • Analytical mind- capable of out-of-the-box thinking to solve problems., • Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances., • Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients., • Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes., • Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness., • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization., • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism., • Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company., • Help foster a positive workplace environment that encourages accountability, collaboration and transparency., • Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses., • Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner., • Aligning job responsibilities and projects with the company’s goal and mission., • Pro-active measures in daily work that anticipates problems and develops solutions., • Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays., • Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback., • Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities., • Offer solutions to problems rather than presenting issues., • Ask for constructive feedback regarding job performance., • Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers., • Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc., • Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making., • Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: • Executes tasks independently., • Learns and memorizes tasks., • Maintains concentration/focus on tasks., • Performs task in a demanding environment requiring multi-task and prioritize work., • Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Requirements:

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Summit Medical Group is recruiting for an IT Support Analyst which provides technical assistance in the field or remotely related to computer systems, hardware, and software. The Support Analyst must have the ability to triage and troubleshoot all incoming tickets and calls quickly and efficiently. The Support Analyst will communicate in written and verbal forms, establish and maintain effective work relationships with those contacted in performance of required duties, and maintain and actively pursue knowledge of current industry trends and technological advancements with the computing field. This is a full time opportunity. Examples of Duties (List does not include all duties assigned) • Be able to troubleshoot/diagnose a problem to resolution whether remotely or in the field., • Able to perform all duties of the Help Desk Support staff., • Maintains professional competency through research, study, and continuing education programs as directed., • Contributes to a positive work climate and the overall team effort of the department and organization., • Adheres to all elements of the established corporate compliance program., • Maintains strictest confidentiality both internally and externally. Associate or bachelor’s degree in IT or related field is preferred. Experience A minimum equivalent of 3 – 5 years of IT related experience. Certification/License COMPTIA A+ certification is required or obtained within 6 months of hire date. Other COMPTIA or IT Certificates a plus. Medical office experience a plus\

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

IT Systems Support Analyst Location: Knoxville, TN (In-Office) Compensation: $72,000–$80,000 annually Schedule: Full-Time | Onsite Position Summary Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You’ll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment. Key Responsibilities • Log, prioritize, and resolve help desk tickets in a timely manner, • Diagnose and troubleshoot hardware, software, and connectivity issues, • Provide in-person, phone, and email support to end users, • Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices, • Support Microsoft 365, Windows 10/11, and common enterprise applications, • Manage new user onboarding and employee offboarding, • Perform routine software updates, patches, and device replacements, • Assist with mobile device management (MDM), • Coordinate with vendors and escalate complex issues when needed, • Document solutions, develop troubleshooting checklists, and recommend preventative improvements Required Qualifications • 1–5 years of experience in an end-user IT support or help desk role, • Strong troubleshooting and customer service skills, • Working knowledge of Windows OS, Microsoft 365, and desktop hardware, • Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs), • Experience supporting mobile devices (iOS preferred), • Ability to communicate technical information clearly to non-technical users Education: • Associate degree in an IT-related field preferred, • Bachelor’s degree or technical certifications a plus Work Environment • In-office support role with frequent user interaction, • Regular prioritization of multiple requests and interruptions, • Occasional lifting of IT equipment up to 40 lbs Why This Role Matters This position is the connective tissue between technology and the people who rely on it every day. You’ll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.

Job Description We are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team! You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and network devices, and will work with our IT staff located in New York. You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies. You must have at least a Bachelor’s Degree and five years of IT experience, strong communication skills, and be able to commute to clients in Knoxville, TN, and surrounding areas. Responsibilities: The following reflects management's definition of some of the essential functions for this position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at any time for any reason. • Provide first and second level help desk support, • Perform routine preventative maintenance., • Document all technical procedures and create/update user guides., • Install software and equipment at client locations., • Perform software and hardware upgrades and roll-outs., • Communicate directly with clients, other technicians, and project leaders regarding projects, issues, and follow-ups., • Promptly enter troubleshooting calls and tickets into the help desk system every day., • Perform other duties, including special projects as assigned by project leaders. Qualifications: • Five years in the IT field, • Ability to prioritize and multitask., • Deadline and detail-oriented., • Strong troubleshooting and critical thinking skills., • Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications and/or replacing equipment at client locations., • Basic knowledge of Windows server and networking are required., • Must be able to lift and move upto 20 lbs. of equipment without assistance., • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills We offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.We are a Microsoft-certified IT consulting and managed service provider for small and mid-sized organizations based in the greater New York City area. Many of our clients have multiple locations around the country and the world. We look for people who have experience deploying and managing enterprise IT solutions with standard business processes as part of a team, and offer opportunities to continue to expand and build upon their business and technical skills. Our target customers deploy enterprise solutions with a mix of cloud-based and on-site systems.\r\n\r\nWe offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.

Job Description We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support. Responsibilities: • Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions., • Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices., • Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems., • Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees., • Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through., • Maintain IT inventory and ensure equipment is properly allocated and tracked., • Provide end-user training and guidance on software, hardware, and IT policies to empower employees., • Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements., • Identify recurring issues and recommend solutions to improve efficiency and user satisfaction. Requirements: • Associate degree in Information Technology, Computer Science, or equivalent experience., • 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks., • Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools., • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools., • Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing., • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success., • Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment. Preferred Qualifications: • CompTIA A+, Network+, or ITIL Foundation certification., • Experience with Active Directory and IT asset management. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Job Description We are seeking a proactive IT Support Analyst to join our IT team. In this role, you will be the front-line support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support. Responsibilities: • Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions., • Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices., • Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems., • Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees., • Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through., • Maintain IT inventory and ensure equipment is properly allocated and tracked., • Provide end-user training and guidance on software, hardware, and IT policies to empower employees., • Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements., • Identify recurring issues and recommend solutions to improve efficiency and user satisfaction. Requirements: • Associate degree in Information Technology, Computer Science, or equivalent experience., • 2-3 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks., • Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools., • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools., • Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing., • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success., • Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment. Preferred Qualifications: • CompTIA A+, Network+, or ITIL Foundation certification., • Experience with Active Directory and IT asset management. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Job Description Home Security Sales Representative 1 Vision USA - National Authorized ADT Dealer “From our family to yours, one vision to help protect every American family when it matters most.” Earn $800–$1,000+ Per Sale | Leadership Training | Bonuses at Every Step Pay Type: 100% Commission (1099) Schedule: Flexible – You Set Your Hours Location: Local markets nationwide Experience: Not required – We train you Welcome to a Different Kind of Sales Team At 1 Vision USA, you get paid for results—not for clocking in. We are a family-driven home security organization scaling across the nation with a fun, competitive, and supportive culture. Our mission is simple: help protect American families while helping our people build real income and real futures. • Typical commissions range from $800–$1,000+ per sale — top of the line in the industry, • Fast pay available within 2–24 hours after install A Real Path – Built the Right Way We’ve helped build 300+ independent sales representatives into professionals and leaders. We don’t throw you into the field and hope you figure it out. You get a First 10-Deal Roadmap where: • We bring the fun and excitement, you bring the effort, • Every deal has guidance, • Every milestone has rewards, • Every step builds your skills, • Knocking residential doors in your local area, • Meeting homeowners face to face, • Educating families on ADT products and 1 Vision USA solutions, • Helping customers choose the right protection, • Feel good selling a protect that helps American families stay safe when it matters most, • Pricing and approvals, • Install scheduling, • Monitoring and fulfillment Realistic Earnings First-month averages • New reps can average 6–10 deals in their first month = $5,400–$9,000+, • Motivated new reps can average 8–12 deals in their first month = $7,200–$12,000+, • Performance bonuses, • Milestone rewards through your first 10 deals and beyond Perfect for people who: • Want income based on effort, not hourly limits, • Enjoy talking with real people, • Are competitive and goal driven, • Want to grow into leadership fast We train the right attitude. Not a fit if you want: • A desk job, • Inbound leads only, • Step-by-step training that actually works, • Coaching on real live deals, • Fast funding after installs, • Professional badge, handbook, and customer sales presentations, • Leadership development by 1 Vision USA from day one Our Mission & Who We Proudly Support At 1 Vision USA, protection goes beyond alarms and cameras. We proudly stand behind: • Veterans and active-duty military, • First responders – police, fire, EMS, • Healthcare workers, • Teachers and educators Requirements • Willing to work door-to-door, • Positive, professional attitude, • Coachable mindset Ready to Start Your First 10 Deals? If you want more than a job—if you want a system that rewards effort, builds leaders, and serves American families—apply today. We will contact you quickly to explain the roadmap and get you started. Job Details • 1099 Independent Contractor, • 100% Commission, • Door-to-door residential sales, • No cap on earnings, • National ADT Authorized Dealer We are building a sales organization around one simple principle: Take care of our people so they can take care of our customers. You’ll represent a brand homeowners already know and trust. ADT has protected American families for over 150 years, delivering reliable, professionally monitored home security solutions.1 Vision USA is the fastest-growing ADT Authorized Dealer in the country.\r\n\r\nWe are building a sales organization around one simple principle:\r\n\r\nTake care of our people so they can take care of our customers.\r\n\r\nYou’ll represent a brand homeowners already know and trust. ADT has protected American families for over 150 years, delivering reliable, professionally monitored home security solutions.

Title: Technical Clerk II, Dual Enrollment Number of Positions: 1 Position #: 651190 Pay Rate: $32,150-$38,150/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Classification: 3m - On campus mobile Type of Appointment: Full-Time Department: Dual Enrollment Required Documents Needed to Upload at Time of Application: • Resume, • Non-supervisory roles: three (3) current or former supervisors Essential Functions: 50% Serve as the frontline customer service contact for Student Services. • Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures., • Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant)., • Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations. 20% Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc. 5% Other duties as assigned. Job Requirements: High School Diploma and 5 years of customer service or call center experience required, or an Associate's degree from an accredited institution and 3 years of customer service or call center experience, or a Bachelor's degree from an accredited institution and 2 years of customer service or call center experience. Preferred Qualifications: Banner experience Skills & Abilities: • Must possess excellent communication, analytical thinking and problem-solving skills., • Must be able to work independently, making confident decisions, as well as serving as a team player., • Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat, • Ability to quickly learn new systems., • Ability to multitask effectively; and prompt decision making skills are needed. Hazards: Describe nature of possible physical injury or illness which could occur to employee on the job. State the frequency of exposure and probability of injury. Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the ___. For questions or concerns, please contact George Underwood at ___ or 865-539-7354. If you have any problems or questions, please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at ___. If you are interested in this position, click on the link to the left to apply. #mrp