Operations Manager
20 hours ago
Knoxville
Job Description Are you an operator who thrives on building systems, leading teams, and driving execution in a fast-paced environment? At The Powerhouse Group at eXp Realty, partnered with Savvy STR Agents, we’re hiring an Operations Manager to own the infrastructure of the business, overseeing systems, compliance, and team performance while partnering closely with leadership to support growth. In this role, you will lead day-to-day operations, manage administrative and virtual teams, and ensure transactions, workflows, and processes are executed accurately, efficiently, and on time across multiple markets. This is a high-impact leadership position for someone who takes full ownership, drives accountability, and knows how to scale operations with precision. Compensation • Salary Range: $60,000 - $70,000, • Paid Time Off Responsibilities: Administrative & Virtual Team Leadership • Recruit, hire, and onboard administrative staff and virtual assistants, • Create and maintain job descriptions, SOPs, and training materials, • Lead weekly team check-ins, manage KPIs, and ensure accountability, • Conduct performance reviews and provide coaching to improve productivity and quality, • Oversee task management and time-tracking systems, • Implement, manage, and optimize tools including Lofty CRM, Notion, Skyslope, and Google Workspace, • Build and maintain workflows for listings, transactions, and client communications, • Maintain dashboards tracking listings, pendings, closings, and deadlines, • Ensure accurate organization of contracts, NDAs, BAAs, offers, and transaction files, • Ensure compliance with MLS rules, brokerage policies, and multi-state transaction timelines, • Monitor transactions for deadlines, documentation, and compliance, • Support agents and leadership in resolving complex or at-risk transactions, • Oversee agent onboarding processes, including tech setup and workflow integration, • Partner with leadership to assess personnel needs and plan for growth, • Build dashboards and reporting for leadership visibility, • Run weekly internal meetings with agendas, notes, and follow-ups, • Provide consistent operational updates and ensure team accountability, • Coordinate logistics and materials for team events and real estate conferences, • Manage team assets such as branded materials, QR codes, and lead capture systems, • Proven experience in operations management or team leadership, • Real estate experience preferred; willingness to obtain a license if needed, • Strong systems thinker with process-building expertise, • Knowledge of real estate operations, compliance, and transaction workflows, • Highly organized with strong attention to detail, • Sense of urgency, ownership, and team-first mindset, • Clear, confident communicator across teams and leadership, • Advanced proficiency in Google Workspace, Notion, Lofty CRM, Skyslope, and task management tools The Powerhouse Group, led by Brandon Thompson, is a fast-growing real estate team serving East Tennessee, including the Smoky Mountains and Knoxville area. Specializing in short-term rentals, vacation properties, and residential homes, the team is committed to helping clients achieve their real estate goals. With expertise in sales, marketing, and operations, The Powerhouse Group combines market knowledge, strategic negotiation, and personalized service to deliver exceptional results. The team values integrity, collaboration, and excellence, and this Operations Manager role is key to keeping the business running smoothly as the team scales.