Trabajos it help desk en Honolulu, HawaiiCrear alertas

Job DescriptionJoin the Aloha Hospitality Workforce Solutions Talent Network – Future Opportunities At AlohaHP Workforce Solutions, we believe great service starts with great people. Our mission is to bring the Aloha Spirit into every placement, connecting exceptional talent with the businesses that help our islands thrive. We partner with hotels, resorts, event venues, restaurants, and other top employers across Hawaiʻi to provide staffing solutions that keep guests smiling and communities strong. Whether you're an experienced professional or just starting out, AlohaHP can connect you with opportunities that match your skills, schedule, and career goals. Why Join the AlohaHP Talent Network? * Access to Top Employers – We work with some of the most respected names in hospitality, events, culinary, housekeeping, and customer service. * Personalized Job Matching – We take the time to learn about your experience, preferences, and availability so we can connect you with roles that truly fit. * Advocacy & Support – From resume submission to your first day on the job, we advocate for you and provide guidance every step of the way. * Flexible Opportunities – Whether you're looking for part-time, full-time, seasonal, or on-call work, we help you find the right fit. Who We're Looking For We're always seeking reliable, motivated, and community-minded individuals in roles such as: * Hospitality & Guest Services * Event Staff & Coordination * Culinary & Kitchen Support * Housekeeping & Janitorial * Customer Service & Front Desk * And more across the service industry If you take pride in your work, enjoy helping others, and value teamwork, you'll feel right at home with AlohaHP. How It Works Joining our talent network is simple: * Send us your resume – Apply today with your most up-to-date experience. * We match your skills – We'll keep you in mind for current and future openings. * Get connected – When the perfect opportunity comes up, we'll reach out right away. You don't need to wait for a specific job listing-becoming part of our network means we'll think of you first when a great role opens. Ready to Take the Next Step? Submit your resume today and let AlohaHP connect you with opportunities that showcase your skills and bring you closer to your career goals. For Businesses: Looking for top-notch talent? Contact us at (808) 735-7788 to learn more about our pre-screened staffing solutions. AlohaHP Workforce Solutions Tel: (808) 735-7788

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Position Title: Help Desk Manager Customer: US Army Reserve 9th Mission Support Command (MSC) Location: Ft Shafter, Hawaii Clearance Required: Secret or Top Secret (preferred) GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com) GCA Email for application information: GC Associates (GCA) is currently seeking a Help Desk Manager (Ft Shafter Flats) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO). Qualifications: • 8+ years of experience, • Providing IT support services,, • Troubleshooting both hardware and software, • Utilizing tiered Help Desk approach, • Work ticket tracking solutions (Altiris Help Desk, Remedy),, • Extensive help desk personnel management experience ensuring high service level agreement (SLA)., • Experience in, • Troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.), • Servers, • Mobile devices, • A/V equipment, • Active Directory, • Extensive working knowledge of, • OS delivery methods (Altiris DS, SCCM, etc.), • USARC specific applications servers (RCAS, RLAS, DMO), • Troubleshooting command specific applications (ITRS, iPerms, DTS), • IAT Level II (per DoD 8570.1). Job Posted by ApplicantPro

Job Description SEs (Systems Engineers) focus on project work, escalations, and mentorship for our Systems Administrators. They set the example for our Core Values (listed later) for the service desk. The SE role is for technicians who have mastered first-tier support to the point that they’re already thinking about potential fixes before they even finish reading a ticket. If everything below appeals to you, apply and come ready to impress us. Why work at Intech? With 30+ years under our belt, Intech has come up with a set of core values that guide our company. • People First (people matter to us, both in our office and in our clients' offices), • Accountability (we take ownership and responsibility for our work), • Teamwork (no one can have a good day if anyone is having a bad day), • Humor (we're funny... or at least we think we are…), • Growth (if we're not growing, we're falling behind) SEs are at a point in their career where they might be considering whether to continue on a technical track or move on into senior roles. Intech can help you get better at what you’re doing or help you get wherever else you may want to go. Requirements What do I need to bring to the table? First and foremost, be a good person. In line with the Core values above, SEs are excellent teachers of technology, both to clients and to other techs at Intech. They also take complete ownership of projects from quoting to deployment. SEs are confident enough to methodically troubleshoot any issue, but humble enough to admit when they need help. Successful SEs are IT nerds at their core. They tinker on their own time, either for fun or so they can show off by knowing stuff before anyone else in the office. If they run into something they don’t know how to do on a Friday, they come back on Monday knowing how it works because they spent Saturday labbing it out at home. At least a couple standard MSP certifications are required: any certs related to Microsoft servers, Azure/M365, CompTIA Network+, Security+. Cisco certifications are definitely nice to have, but we’re not primarily a Cisco shop, so if you’re on the fence about what to take, Azure/M365 is a more desirable route. We are also fanatical about keeping good ticket notes and documentation. If you get excited documenting annoying issues so the next tech doesn’t have to re-live your pain, then welcome. A valid driver’s license and car are also required for the position for planned and unplanned onsite visits. Technical Mumbo Jumbo The ideal SE candidate will have deep, hands-on, first person experience with most of the following. • Standard networking concepts (DNS, DHCP, routing, subnetting, VLANs), • Virtualization (VMware, Hyper-V), • SAN/NAS high-availability technologies, • Windows domain stuff (Active Directory, Group Policy, DFS, etc.), • Windows Domain Controller migrations, • Microsoft Remote Desktop Services (RD Gateway, RD Session Hosts, etc.), • Cryptography (SSL/TLS certs, symmetric and asymmetric encryption, hashing algorithms, etc.), • Scripting (Powershell preferred), automation with MSP tools in general, • Automation using REST APIs, • Email/spam security (SPF, DMARC, DKIM), • Site-to-site and client VPNs (Sonicwall preferred), • Wireless, including WPA-Enterprise with RADIUS, • Office 365/Microsoft 365 migrations and management, • Multi-factor providers (Azure MFA, Duo), • Server hardware quoting and troubleshooting (we’re a Dell shop), • Cybersecurity and compliance tools deployment for NIST/CMMC Benefits What's in it for me? • Medical, drug, dental, and vision coverage, • 401K, • Paid vacation, • Quarterly company outings, • Twelve paid holidays per year, • Quarterly performance reviews, • Monthly cell phone allowance, • Paid parking downtown, • Training and certification incentives to help you grow and make more money

Job Description SAs (Systems Administrators) are our first-tier support desk techs. They handle most of the day-to-day user-facing and alert-generated issues. Our SA role is the ideal entry point into the IT world. SAs get deep exposure to a wide range of areas: networking, hardware, servers, workstations, wifi, internet/WAN, email/spam filtering, security, scripting, etc. Why work at Intech? With 30+ years under our belt, Intech has come up with a set of Core Values that guide our company. • People First (people matter to us, both in our office and in our clients' offices), • Accountability (we take ownership and responsibility for our work), • Teamwork (no one can have a good day if anyone is having a bad day), • Humor (we're funny... or at least we think we are…) Whether you’re looking to move up or move on in your IT career, a few years at Intech as an SA can get you where you want to go. Requirements What do I need to bring to the table? First and foremost, be a good person. In addition to exhibiting our Core Values, successful SAs at Intech tend to be excellent troubleshooters. They tend to be methodical, self-critical, thorough, and creative. They’re hungry to learn new things and humble enough to ask for help. We’re also fanatical about keeping good ticket notes and documentation. If you get excited documenting annoying issues so the next tech doesn’t have to re-live your pain, then welcome. Certifications are also a plus, but if you don’t have them, we can help you get there. A valid driver’s license and car are also required for the position for planned and unplanned onsite visits. Technical Mumbo Jumbo The ideal SA candidate will know about at least some of these things, but not necessarily all. • Mainstream Microsoft apps and Windows 10/11, • Microsoft 365 (formerly Office 365), • Standard networking stuff: DNS, DHCP, wireless Work Benefits • Medical, drug, dental, and vision coverage, • 401K, • Paid vacation, • Quarterly company outings, • Twelve paid holidays per year, • Quarterly performance reviews, • Monthly cell phone allowance, • Paid parking downtown, • Training and certification incentives to help you grow and make more money

Job Description Location: Honolulu, HI (DKI APCSS) Schedule: Mon–Fri, 0800–1600 HST (Federal holidays observed) Clearance: Active DoD Secret required Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site About Us At Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier technology and intelligence services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter. Job Summary Lucayan is seeking a skilled System Administrator to support the Daniel K. Inouye Asia-Pacific Center for Security Studies (DKI APCSS) in Honolulu. In this role, you will manage and maintain servers, storage, and user accounts, ensuring system availability, security, and compliance with DoD standards. This position is critical to maintaining 99.9% uptime for mission systems and supporting secure operations that enable the Center’s global mission. Key Responsibilities • Install, configure, and maintain physical and virtual servers., • Manage Active Directory accounts, permissions, and access controls., • Monitor system performance, apply patches, and maintain backups., • Enforce DoD security standards and support cybersecurity compliance., • Respond to incidents, troubleshoot issues, and document solutions., • Generate reports on uptime, patch status, and account management., • 3+ years of system administration experience (Windows Server, Active Directory, patching, backups)., • U.S. Citizen with an active DoD Secret clearance., • DoD 8140/8570 IAT Level II certification (e.g., Security+ CE)., • Microsoft AZ-900 or MS-900 certification (or higher)., • Advanced Microsoft, VMware, or PowerShell certifications., • On-site at DKI APCSS, Honolulu, HI., • Standard duty hours: 0800–1600 HST, Monday–Friday, excluding federal holidays., • Be part of a mission-driven team supporting national defense., • Competitive salary, benefits, and career growth opportunities. Powered by JazzHR WmjoF6kZ22

Job Description The Fitness Instructor / Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. Essential Duties and Responsibilities • Core Fitness Instructor Responsibilities:, • Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule., • Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment., • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies., • Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified., • Create bi-weekly updates consisting of a variety of exercises., • Meet class requirements based on club size and member traffic., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Assist in front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate needed updates to members accounts., • Assist in maintaining the neatness and cleanliness of the club., • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities., • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns., • Previous Fitness Trainer/Instructor experience preferred., • Nationally Certified Training Certificate required., • A passion for fitness and health!, • Upbeat and positive attitude., • Punctuality and reliability is a must., • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • Strong listener with the ability to empathize and problem solve., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent preferred., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs., • Will encounter toxic chemicals during shift., • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, weve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more.

What Your Day Will Look Like: As a Team Leader for the Structural Assessment practice at Consor, you will be responsible for leading inspections in the field to protect the traveling public. You will use various access methods for these inspections to gain visual access and take appropriate pictures to update the previous report and collect any concerning data. These structures will include mostly bridges; but also tunnels, culverts, ancillary signs and any potential structure to ensure public safety. You will have a good balance between field and office work that will include creating and checking the reports that we deliver to our clients so these structures can remain in use. You may be involved in the scheduling of inspections, client interaction, load ratings and rehabilitation design as fits your skill set and interests. If you don't want to be stuck at a desk everyday and want variety, this is the engineering role for you. What You'll Do: • Inspections of assigned bridges and preparation of written reports on the conditions of the structures., • Performs and leads in-depth inspections using non-destructuve testing methods, mechanized access equipment and/or climbing gear., • Performs post-incident bridge inspections to determine severity of damage and recommendations appropriate actions with regard to bridge closures and detours., • Coordinates with bridge owners and other agencies on inspection schedules, traffic control, railroad access, navigational channels, etc., • Lead teams and groups in Structural Assessment, which may include providing general instruction, assigning and reviewing work, coaching and training, providing guidance and instruction in the proper and most efficient methods of accomplishing tasks, and providing input to the direct supervisor on staffing decisions and performance management. What You'll Need: • Ability and experience to lead the work of others, communicate and maintain proper working relationships., • Possess knowledge of bridge inspection methods and procedures., • Experience with report procedures., • Any experience with National Bridge Inspection Standards (NBIS) as a bridge inspection assistant and be Team Leader qualified with NHI., • Must be able to perform inspections in the field with various means of access., • ADCI Diver certification or SPRAT level 1 or higher is a plus depending on contracts you can be involved with What Benefits You’ll Enjoy: We invest in us. Because our team members go above, below, and beyond the surface to care for our communities (inside and out), we do our best to take care of you by providing a comprehensive benefits package ! Eligibility for some of the benefits outlined below is based on full-time work status; part-time and contingent positions are only eligible based on hours worked. If you have questions, contact . • Career Growth & Development – Tuition reimbursement program, paid professional training, major license achievement bonus, extensive on-demand learning center, and paid professional memberships., • Work-Life Alignment – Industry-competitive PTO, seven paid holidays and two floating holidays, flexible work schedules, paid parental leave, and eligibility for hybrid and remote work options for some employees based on role responsibilities., • Wellness – Medical, dental and vision insurance, employee assistance program, fitness and wellness reimbursement, and HSA and FSA options., • Life – Employer-paid STD and LTD, employer-paid term life insurance, and retirement 401(k) with company match., • Community – Quarterly social events, paid group volunteering events, and employee networks and groups . How Your Career Will Grow: We know career growth is not always linear or streamlined— it’s often squiggly. You may want to explore a management track, try a new technical track, or move laterally to reposition your skills and talents. No matter what level you join us at or how you want to shape your career, we want Consor to be a place where you can learn and grow. Why You’ll Love Consor: At Consor, you’ll work with a network of water and transportation professionals who specialize in planning, engineering design, structural assessment, and construction services. Across geographies, you’ll have access to the resources and nationwide expertise found in a large consulting firm, while experiencing a community feel at the local level. You’ll experience a culture where we share in our successes and support one another through challenges. Here, there are countless opportunities to explore your career path by working on projects that help you expand your potential and take your career to new heights! Join our diverse team of experts who live and work alongside client partners, providing thoughtful solutions to create inspiring communities together. How We Support Diversity: Consor welcomes and celebrates equality and diversity in the workplace. Throughout our teams and across leadership, Consor pursues an environment in which each employee and prospective employee is treated respectfully, valuing the uniqueness of individuals and differing perspectives and experiences. At the heart of this is ensuring employment practices at Consor provide and promote equal employment and development opportunity for all employees and prospective employees, in accordance with all local, state, and federal laws and regulations governing personnel activities. As such, Consor is an equal opportunity employer and pursues a program of affirmative action across its offices and worksites. If you need more information or special assistance for persons with disabilities or limited English proficiency , contact Human Resources at 888-451-6822 ext. 55214. Persons with hearing and speech impairments can contact Consor by using the Virginia Relay Service, a toll-free telecommunication device for the deaf (TDD). Call 711 for TTY/TDD. If any applicant believes they have been discriminated against or desires further information or assistance , contact us at 888-451-6822 ext. 55214. Notice: The above job description is intended to relay a general sense of the position's responsibilities and expectations. It does not describe all tasks that may be assigned. As business demands change, the essential functions of this position may also change. The position requires the successful completion of applicable pre-employment substance screening and background checks.

Job Description Position Title: Help Desk Technician (American Samoa) Customer: US Army Reserve 9th Mission Support Command (MSC) Location: Ft Shafter, Hawaii Clearance Required: Secret or Top Secret (preferred) GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com) GCA Email for application information: GC Associates (GCA) is currently seeking a Help Desk Technician (American Samoa) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO). Qualifications: • 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include, • Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), • Servers, • Mobile devices, • A/V equipment, • Extensive working knowledge of, • Active Directory, • OS delivery methods (Altiris Deployment Solution, SCCM, etc.), • Tiered Help Desk approach, • Work ticket tracking solutions (Altiris Help Desk, Remedy), • Networking support, • VTC support, • IAT Level II (per DoD 8570.1) Job Posted by ApplicantPro

Job Description Position Title: Help Desk Technician Customer: US Army Reserve 9th Mission Support Command (MSC) Location: Alaska – FT Richardson/FT Wainwright Clearance Required: Secret or Top Secret (preferred) GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com) GCA Email for application information: GC Associates (GCA) is currently seeking a Help Desk Technician (Alaska – FT Richardson/FT Wainwright) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO). Qualifications: • 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include, • Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), • Servers, • Mobile devices, • A/V equipment., • Extensive working knowledge of, • Active Directory, • OS delivery methods (Altiris Deployment Solution, SCCM, etc.), • Tiered Help Desk approach, • Work ticket tracking solutions (Altiris Help Desk, Remedy), • Networking support, • IAT Level II (per DoD 8570.1) Job Posted by ApplicantPro

Job DescriptionSalary: Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaiis Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years. Responsibilities • Setup new customers, including requirement analysis, provisioning, installation, training, etc., • Support existing customers with their technical issues, • Provide support to senior engineers on system customizations and product development, • Assist with the configuration, implementation, and support of Servpacs internal and customer networks and internet protocols, • Work with service coordinators, vendors and customers for smooth service activation, • Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber), • Assist with maintenance of cloud management and virtual machines, • Support sales for special customer requirement analysis Requirements • Bachelors degree, • Experience working with Windows Server and/or Desktop operating systems, • Excellent computer skills, • Must have exceptional organizational and multitasking skills, • Must have exceptional verbal and written communication skills, • Must have excellent customer support skills and attitude, • Ability to explain technical terms to non-technical users or stakeholders, • Prior help desk and/or technical support experience is a plus We offer employees an inclusive work environment with a competitive benefits package, including: • Comprehensive health insurance package, • PTO days, • Employer matched retirement plan, • Flexible work schedule, • Paid volunteer/community service days, • Phone and internet monthly stipend, • Work anniversary gift cards, • Weekly training seminars, • Education reimbursement, • Office snacks, • Team building events, • Smartwatch reimbursement, • Free parking For more information, visit:

Job Description Position Title: Help Desk Technician (Guam/Saipan) Customer: US Army Reserve 9th Mission Support Command (MSC) Location: Ft Shafter, Hawaii Clearance Required: Secret or Top Secret (preferred) GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com) GCA Email for application information: GC Associates (GCA) is currently seeking a Help Desk Technician (Guam/Saipan) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO). Qualifications: • 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include, • Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), • Servers, • Mobile devices, • A/V equipment, • Extensive working knowledge of, • Active Directory, • OS delivery methods (Altiris Deployment Solution, SCCM, etc.), • Tiered Help Desk approach, • Work ticket tracking solutions Altiris Help Desk, Remedy), • Networking support, • VTC support, • IAT Level II (per DoD 8570.1). Job Posted by ApplicantPro

Job Description Position Title: Help Desk Technical Support Specialist (South Korea) Customer: US Army Reserve 9th Mission Support Command (MSC) Location: Ft Shafter, Hawaii Clearance Required: Secret or Top Secret (preferred) GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com) GCA Email for application information: GC Associates (GCA) is currently seeking a Help Desk Technical Support Specialist (South Korea) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO). Qualifications: • 2-4 years of experience providing IT support service troubleshooting both hardware and software issues in mixed environments that include, • Workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.), • Services mobile devices, • A/V equipment, • Extensive working knowledge of, • Active Directory, • OS delivery methods (Altiris Deployment Solution, SCCM, etc.), • Tiered Help Desk approach, • Work ticket tracking solutions (Altiris Help Desk, Remedy), • Networking support, • VTC support, • IAT Level II (per DoD 8570.1) Job Posted by ApplicantPro

Job Description Job Title: IT Helpdesk ILocation: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and reliable Cybersecurity Support professional to join our team as an IT Helpdesk I technician. This role is essential to maintaining our systems’ security and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You’ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for APCSS staff and faculty. Key Responsibilities * Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person. * Troubleshoot and resolve hardware, software, network, and security-related issues for end users. * Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation). * Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation. * Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware. * Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations. * Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC). * Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation. Qualifications Required: * Education: High school diploma or equivalent. Associate degree in IT or related field preferred. * Experience: 1+ year of experience in a help desk, IT support, or desktop technician role. • Clearance: U.S. citizenship required;, • ability to obtain and maintain DoD Secret Clearance. Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: * CompTIA A+ * CompTIA Network+ * CompTIA Security+ CE * Equivalent IAT Level I certification * Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking. * Training Requirements (must be completed within 30 days of hire, then annually): * DoD Cyber Awareness / IA Training * DoD AT Level I (Anti-Terrorism Awareness) * OPSEC Awareness Training (Level I) * iWATCH Training * Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques. * Strong attention to detail and organizational skills. * U.S. citizenship (required for access to government systems). * Ability to obtain and maintain a government security clearance. Preferred: * Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks. * Experience working in a government or defense contracting environment. * Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems. Work Conditions * Onsite work required at our Honolulu, Hawaii location. * Standard duty hours: Monday – Friday, 0800–1600 HST, excluding federal holidays. • May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates. Apply today to become part of a mission-driven team supporting national security through innovative cybersecurity solutions! Powered by JazzHR WbBjTfa88e

Job Description Location: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person., • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues., • Coordinate with third-party vendors and service providers for specialized support and warranty services., • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns., • Assist with configuration and management of network devices such as routers, switches, and firewalls., • Monitor network performance and security, addressing issues proactively., • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation., • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication., • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization., • Assist with software updates, patches, and upgrades to ensure security and compatibility., • Provide technical support during organizational events, ensuring stable IT operations and connectivity., • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment., • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations., • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users., • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance., • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems., • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction., • Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment., • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance., • Active Security Clearance or higher, • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:, • CompTIA Security+ CE, • CompTIA CySA+, • Cisco CCNA Security, • Equivalent IAT Level II certification, • Training Requirements (must be completed within 30 days of hire, then annually):, • DoD Cyber Awareness / IA Training, • DoD AT Level I (Anti-Terrorism Awareness), • OPSEC Awareness Training (Level I) Active DoD security clearance (Secret or higher). * Experience with NIST SP 800-171, DFARS, or CMMC frameworks. * Familiarity with enterprise-level software applications and IT ticketing systems. * Prior experience supporting government or defense contracting environments. Work Conditions • Onsite work required at our Honolulu, Hawaii location., • Standard duty hours: Monday – Friday, 0800–1600 HST, excluding federal holidays., • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Powered by JazzHR WvmFP7Ogol