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Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. Essential Job Functions: • The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures., • Install, troubleshoot and optimize IP AV devices including Hardware and Software issues., • Troubleshoot network connectivity issues and install/re-install cable as necessary., • Provide basic network administration support including VLAN creation., • Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise., • Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues., • Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company’s AV environment., • Assist in ensuring that customer requests via the ticketing system are managed to closure., • Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned., • Maintains all LCD, LED monitors and displays on the property., • Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed, • Maintain a clean and organized work area as directed., • Perform administrative tasks as may be required by local and corporate policy., • Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues., • Perform a variety of tasks as required by sister properties., • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations., • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication., • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations., • Perform other duties as assigned. Qualifications Qualifications: • High School Diploma or equivalent required. An associate’s degree in a computer-related discipline is preferred., • Minimum of two (2) years’ experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered., • Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment., • Experience with digital encoders, Direct TV, and digital audio equipment is a plus., • Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required., • Preferred minimum of two (2) years’ experience working with and troubleshooting AV related equipment (projectors, sound, TV’s, lighting controls, exc.)., • Experience installing, configuring and troubleshooting network AV devices., • Experience installing wall mounted TV’s in a production environment., • Experience working with the basics of Cisco switches; the ability to configure a VLAN., • Well-developed written and verbal communication skills along with strong time management and interpersonal skills required., • Must possess a positive demeanor and work well in a team environment., • Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up., • Must have strong analytical and problem-solving abilities., • Willingness to work in stressful situations in front of multiple demanding customers., • A neat appearance and professional conduct are required.

Job Description The NOC Lead Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. Additionally, the lead role acts as a subject matter expert of a team of NOC engineers. RESPONSIBILITIES: • Collect performance statistics on the reliability and efficiency of networks., • Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident., • Troubleshoots all level 2 incidents and escalates to higher level as needed., • Detect outages and remedies., • Operates with a high degree of independence and with minimal supervision in a secure environment., • Monitor production network environment using a combination of monitoring tools to ensure availability., • Coordinate field router intrusive and non-intrusive testing and repair of circuits., • Coordinate onsite dispatch of Telecommunication vendor repair services., • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem., • Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously., • Work with Engineers to resolve production problems., • Write coherent trouble ticket notes on production incidents and problems., • Escalate issues and problems according to procedures and best judgment., • Diagnose problems and resolve in an expeditious manner., • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required., • Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques, • Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills, • Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS, • Specialties NOC/ Process writing skills of training a plus, • Experience in Monitoring Theory / Implementation a plus, • Experience in Customer Service., • Experience in current Internet network hardware and software technologies. We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses #LI-MC1