82 Best it specialist Jobs in Kansas City, Missouri (January 2026)

Program Support Specialist

1 day ago

Kansas City

Job DescriptionSalary: $21.15+ REPORTS TO: Director of Administration SUPERVISION EXERCISED: None JOB TYPE: Full-time, Non-Exempt STARTING RATE: $21.15+/hr. Rate of pay is determined based on experience and qualifications. APPLICATION INSTRUCTIONS: Candidates should submit a cover letter expressing their interest in the position, along with a current resume. No phone calls or emails, please. ABOUT CASA Jackson County CASA (Court Appointed Special Advocates) is a 501(c)(3) nonprofit organization that mobilizes community volunteers to advocate for children who have experienced abuse and/or neglect and are under the jurisdiction of the Jackson County Family Court. Our clients face multiple risks, including permanent separation from their birth families due to factors such as substance use disorders, untreated mental health, and intimate partner violence. These challenges are often rooted in poverty, community violence, and intergenerational trauma. To mitigate these risks, CASA Volunteer Advocates and staff engage in fact-finding and relationship-building with child clients to assess their needs and make informed recommendations to the court. Collaboration with children and their families is a core value of our work and is essential to achieving effective advocacy and just outcomes within a complex child welfare system. Our model is simple: each child is assigned a rigorously screened and extensively trained Volunteer Advocate and Staff Attorney who work together to represent the child's best interests. This team is supported by staff social workers and child welfare experts, providing individualized advocacy grounded in evidence-based practices. Together, they help ensure the best possible outcomes for children and increase the likelihood of safe family reunification. OUR VALUES Connection: We believe that every person deserves meaningful relationships with supportive and loving adults, family, and community and preservation of their cultural heritage, traditions, and identity. Respect: We value people of all backgrounds and identities and believe that every person deserves to be honored, included, and heard. Collaboration: We recognize that effective progress and problem-solving require diverse voices, ideas, and perspectives. Integrity: We honor our commitments to our children and the Court with transparency, honesty, and fairness. Responsibility: We maximize our resources and support through accountability to our children, stakeholders, and community. GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES The Program Support Specialist will provide administrative support to the organizations program departments. The Program Support Specialist will be responsible for the maintenance of legal documents, files, and will manage multiple calendars with excellent attention to detail in an environment that is fast-paced and handles highly confidential material. ESSENTIAL DUTIES AND RESPONSILITIES • Process, manage, and maintain electronic mail, court records, and other documents., • Manage the agencys internal docket calendar for all Staff Attorneys, Advocate Supervisors, Case Specialists, and Volunteer Advocates., • Maintain accurate case information, such as case numbers, documents, and hearing dates, in the agencys electronic database OPTIMA., • Create and maintain internal legal files, both hard-copy and electronic, as well as prepare hard-copy files for court proceedings., • Provide support to program staff by completing data entry, opening and closing hard-copy case files, and creating information packets for clients and volunteers., • Prepare, proofread, and process legal documents such as motions, subpoenas, affidavits, records requests, and other pleadings. May be required to serve documents., • Operate a computer to access Microsoft Outlook, net, Adobe Acrobat Pro, and other office support software., • Mail, fax, and pick-up and deliver legal correspondence. May assist with electronic filing of legal documents., • Attend meetings to take notes and provide other support., • Receive and place telephone calls and transfer calls accordingly., • Interact with staff, volunteers, clients, and community partners in a respectful and courteous manner. OTHER DUTIES • Provide back-up support to other administrative staff, as needed., • Actively engage in learning new ways to perform essential job fuctions., • Perform other duties, as assigned. PROFESSIONAL INTEGRITY & DEVELOPMENT • Share in the agency-wide responsibility of Volunteer Advocate recruitment, engagement, and retention., • Adhere to Jackson County CASAs confidentiality agreement., • Complete CASA Pre-Service Training within three months of start date., • Complete a minimum of 12 hours of annual continuing education programming., • Embrace a culture of continued development by participating in an annual performance review with the Director of Administration and document ones own milestones and achievements, as well as opportunities for growth., • Maintain a positive image of Jackson County CASA and provide excellent customer service at all times., • Act in the best interest of Jackson County CASA and its clients at all times. SOFTWARE USED • Microsoft Office Suite, including Word, Excel, and Outlook, • Adobe Acrobat Pro, • Internet browsers, • OPTIMA TOOLS USED • Laptop and desktop computers, • Fax machine, • Copy machine, • Landline telephone QUALIFICATIONS and ENTRANCE REQUIREMENTS EDUCATION and EXPERIENCE • High school diploma or recognized equivalent; associate degree or higher preferred., • Paralegal or legal secretary certificate preferred., • Minimum of two years relevant work experience in the legal field. Juvenile or family court experience preferred., • Proficient in Microsoft Office programs. BASIC SKILLS • Working knowledge of office practices and procedures., • Computer literacy and working knowledge of word processing applications, database management, and email., • Ability to learn and apply filing systems and to arrange and place records into a proper sequence., • Excellent attention to detail, including the ability to complete essential duties that are free of errors., • Excellent organizational skills, including the ability to prioritize tasks and stay focused on deadlines. Must be able to manage everyday tasks simultaneously., • Excellent time management skills., • Ability to follow oral and written instructions and procedures., • Ability to communicate effectively both orally and in writing. ESSENTIAL QUALITIES • Ability to work with minimal supervision., • Conscientious, thorough, and accurate when performing job tasks., • Self-motivated and actively looks for ways to support staff., • Respectful when working with staff, volunteers, clients, and community partners., • Establishes and maintains effective working relationships in a diverse and inclusive environment., • Must be able to demonstrate adaptability due to the potential for changing duties and responsibilities during the agencys expansion. Optimism is a must., • Commitment to Jackson County CASAs mission and values. SPECIAL REQUIREMENTS Must submit to and pass a criminal and child abuse and neglect background check. SCHEDULE and WORK LOCATION Full-time (40 hours per week). Hours are 8:30am-5pm, M-F. All work hours are required to be performed on-site at Jackson County CASAs annex location: 30 W Pershing, Suite 201, KCMO 64108. PHYSICAL and MENTAL DEMANDS and WORK ENVIRONMENT • Prolonged periods of both standing, walking, and sitting at a desk and working on a computer will be required. Will be required to use hands and fingers frequently. Will climb and descend stairs, grasp, handle, feel, and operate objects, tools, and controls. Will be required to bend, kneel, and crouch; speak, hear, and read both in quiet, loud, private and public settings, both large and In-office and out-of-office public contact with people. Vision abilities include close and distant vision, and the ability to adjust focus., • Must be able to lift and move up to 25 pounds., • The noise level of the office environment is often low to moderate. Position is subject to the usual office interruptions associated with providing service and performing multiple duties in an office environment., • In-person contact with people inside and outside the office environment will be required., • Proper grooming and hygiene are required. Attire for this position is generally business casual but there may be times that attire is professional, as determined by the setting., • Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. BENEFITS Benefits include 15 days paid time off & 15 days paid leave earned within the first year of employment, and paidholidays. 100% employer paid health insurance option options, 100% employer paid dental, vision, life, and long-term disability insurance. Simple IRA with match. Employee Assistance Program. Parking costs covered by employer. Jackson County CASA is a child-centered, supportive, and collegial work environment. OUR COMMITMENT Jackson County CASA is an affirmative action, equal opportunity employer committed to building and supporting aculturally diverse and inclusive work environment that values all staff members backgrounds and perspectives. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability or veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities. This job description provides a general, but not comprehensive, list of essential responsibilities and qualifications required. It does not represent a contract of employment and Jackson County CASA reserves the right to change the job description and/or posting at any time without advance notice.

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