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  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Specification Sales Associate
    Specification Sales Associate
    25 days ago
    Full-time
    Manhattan, New York

    Chelsea Lighting is seeking a highly qualified and dedicated Specification Sales Associate to drive the specification of our lighting products with architects, lighting designers, building engineers and interior designers. You will play a key role in positioning our brand as the preferred choice for innovative, energy-efficient, and design-forward lighting solutions. Additionally, you will act as the primary point of contact for value engineering, leveraging our product portfolio to deliver cost-effective solutions while maintaining design intent and compliance with project specifications. Qualifications: Proven track record in lighting, electrical, or building services specification sales or similar Strong knowledge of lighting design principles, controls, energy efficiency, and compliance standards Excellent communication, presentation, and interpersonal skills Ability to explain technical lighting solutions in clear, customer-focused terms Self-motivated with strong organizational and project management abilities Proficiency with CRM systems and project tracking tools (i.e. wired contact) Job Responsibilities: Build and maintain strong relationships with architects, lighting designers, building engineers and interior designers to ensure Chelsea is specified on projects. Serve as the lighting designer for internal projects, with responsibilities including, but not limited to, the following: Create lighting layouts and fixture schedules Provide cost-effective solutions that achieve the required aesthetics and lighting performance for the project. Deliver engaging presentations on Chelsea’s value propositions to include but not limited to “the Chelsea way”, lighting design consultations, product demonstrations, and value engineering opportunities. Provide technical expertise on lighting controls, energy efficiency, sustainability, and regulatory compliance (i.e. WELL, LEED, Part L). Track and manage projects from concept design through bid award. Assist Chelsea’s project management team in offering alternative options. Collaborate closely with internal sales, marketing, preconstruction and project management to develop winning strategies. Attend industry events and trade shows to build brand awareness and expand your professional network. Monitor competitor activity and market trends to identify opportunities for growth. Prepare and deliver accurate reporting on specifications, pipelines, and sales forecasts (i.e. must win list). Consistently achieve or exceed sales targets through specification-led business development. Established in 1994, Chelsea is a premier lighting and lighting technologies project management specialist serving several cities throughout the USA. Our mission is to provide technical, procurement, and logistical services focusing on innovative solutions and proactive customer service to ensure our clients’ success. Chelsea Lighting NYC Holdings is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

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  • Skilled Carpenter/Elite Multi-Craftman
    Skilled Carpenter/Elite Multi-Craftman
    1 month ago
    $28.5–$42.5 hourly
    Full-time
    Manhattan, New York

    Elite Carpenter / Multi-Trade Craftsman (NYC Residential) Yorkville Repairs & Contracting LLC – High-End Residential Specialists THIS IS NOT AN ENTRY-LEVEL POSITION * READ EVERYTHING!!! * Yorkville Repairs & Contracting LLC is a high-end NYC residential renovation company working in Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We work in occupied apartments, luxury condos, co-ops, and brownstones. Our clients expect precision, cleanliness, professionalism, and craftsmanship — not excuses. If you are not highly skilled, self-sufficient, and detail-obsessed, do not apply! THIS ROLE IS FOR A TRUE ALL-AROUND CRAFTSMAN — NOT A HELPER! EXPERT-LEVEL CARPENTRY (REQUIRED) You must confidently and cleanly perform: Framing, blocking, layout, and structural modifications Finish carpentry: trim, casing, baseboard, doors, hardware Custom closets, built-ins, cabinet installation & adjustments Drywall installation, repairs, and clean patching Accurate measuring, cutting, scribing, leveling, and fastening ***Sloppy work will not be tolerated PROFESSIONAL-LEVEL TILE WORK (ABSOLUTELY REQUIRED) You must be excellent at: Floor and wall tile installation Bathrooms, kitchens, backsplashes Proper layout, symmetry, and clean lines Inside/outside corners, cuts, edges, and transitions ***Working cleanly in finished apartments If you “kind of” tile or need supervision — do not apply WORKING-KNOWLEDGE PLUMBING: Install toilets, sinks, vanities Faucets, drains, traps Shower trim and fixtures Problem-solving without flooding apartments WORKING-KNOWLEDGE ELECTRICAL: Install light fixtures (standard & decorative) Replace outlets, switches, dimmers Basic troubleshooting (NO PANEL WORK) NON-NEGOTIABLE REQUIREMENTS: -MUST BE ABLE TO TAKE A FULL GUT RENOVATION PROJECT FROM START TO FINISH WITH MINIMAL HELP! -Own professional hand tools -On-time, every day — NYC punctuality Clean, respectful, and professional in clients’ homes -Able to work independently without supervision -Able to protect finished surfaces and leave jobs spotless -Honest about skills — exaggeration = immediate termination -Comfortable working in occupied luxury apartments -Work throughout all 5 boroughs ***ZERO-TOLERANCE POLICY: If your work is sloppy, careless, slow, or misrepresented — you will be sent home immediately. We do not train beginners. We hire professionals. WHAT YOU GET: Consistent high-end residential work Strong, reliable company with steady NYC projects. Competitive pay based strictly on proven skill Long-term opportunity for elite performers only HOW TO APPLY: Apply ONLY if you are a true multi-trade craftsman with real NYC experience. If you lie about your ability — it will be obvious fast.

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  • Production and Design Specialist
    Production and Design Specialist
    1 month ago
    $16–$24 hourly
    Part-time
    Fairfield

    Want to work in a friendly team environment and get competitive pay? Come join our exciting business and grow with us at Signarama Fairfield, NJ. We are a family owned and operated franchise business with a legacy of success. As a full-service sign center, we use the latest technology and the highest quality products to manufacture custom signs for all commercial needs. The Production/Designer Specialist position offers a flexible work schedule where you can grow your career. Although it starts out as part-time, it can either continue as part-time or become a full-time position – that’s up to you! We offer competitive pay, training, lots of benefits and opportunities for advancement. SUMMARY - Design, produce and install all types of high-quality signage. Handle call-ins and walk-in prospects and customers in a courteous and professional manner. • Design and create all types of signs., • Mask, weed and apply vinyl to various substrates., • Print, mount, trim and finish various digital graphics and signage., • Must be able to use an X-Acto knife and ruler efficiently., • Properly load and use a cold pressure laminator following standard safety precautions., • Load and cut vinyl on a plotter., • Load media, inks and generate quality prints from digital print equipment., • Move raw materials, sheets and roll goods for manufacturing., • Operate a vertical panel saw using standard safety procedures., • Maintain machinery in good working order., • Greet customers and answer phones in a professional and knowledgeable manner., • Accurately fill in sign layout forms, price estimates and invoices., • Assist in operating and managing the store when needed., • Travel to different locations within the community to preview work areas, give estimates and install various types of signs., • Apply vehicle, boat and window graphics., • Keep a running inventory of all stock and supplies., • Efficiently and effectively manage multiple projects concurrently., • Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Sign Production Techniques, Key lines and the Owner’s Manual., • Maintain an organized, clean and professional store appearance at all times. QUALIFICATIONS • Valid driver’s license, • Must be computer knowledgeable and willing to learn to be proficient in various software programs and eager to learn new design and POS software., • Strong mathematical and spelling skills. Proficiently use measurement tools., • Must be able to climb a ladder while lifting signs., • Must be able to retrieve various types of substrates from a substrate rack including the upper shelves., • Physically fit to handle manual tasks including lifting up to 80 lbs. HOURS: • P/T (approx. 20-30 hours with opportunity to grow into F/T, • 20 hours per week guaranteed

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