BARTENDER - HARD ROCK CAFE
15 days ago
Rockford
Job Description Overview POSITION SUMMARY: The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) • Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service., • Takes customer drink orders., • Properly greet each guest and provide outstanding customer service offering drink and food specials., • Totals bills, presents check, collects settlement, and processes payment., • Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank., • Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately., • Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately., • Prepare cocktails according to recipes, using correct tools and glassware., • Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly., • Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods., • Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions., • Serve food and beverages, ensuring timeliness, completeness, and accuracy., • Serve meals to patrons according to established rules or etiquette, working in a casual dining setting., • Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs., • Process payments according to POS and cash handling procedures., • Perform last call., • Maintain bank variance within standard., • Ensure all checks are closed out., • Maintain bar inventory to determined par levels and communicate ordering needs to management staff., • Maintain positive and professional communication with all staff., • Communicate effectively and professionally with the culinary team to maximize guest satisfaction., • Adheres to food and beverage policies and State Liquor Laws., • Keeps station clean at all times., • Promotes positive customer relations., • Responsible for the receipt of monies and settlement of guest’s checks., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing., • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy., • Ability to work as part of a team in a high-volume environment., • Excellent customer service skills., • Have interpersonal skills to deal effectively with all business contacts., • Professional appearance and demeanor., • Knowledge of Player's Club marketing., • Ability to move throughout the business (standing, walking, kneeling, bending, sit) for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Ability to obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Maintaining a well-groomed appearance., • Follow all uniform guidelines., • Practice all safety & sanitation standards., • Recycling products, where possible., • Follow all food safety & sanitation procedures., • Practice all general safety standards. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) • Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years., • Must have at least 1 year of high-volume bartending experience., • Must have and be able to demonstrate extensive beer, liquor, and wine knowledge., • Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines., • Must have and be able to demonstrate spirit differentiation and drink preparation techniques., • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission., • Must successfully pass background check., • Must have valid Food Handlers Card, Liquor License, and IGC Badge., • Must be at least twenty-one (21) years of age., • Must be able to work holidays and weekends, as well as flexible shifts.