Restaurant General Manager
5 days ago
San Diego
Job DescriptionRestaurant General Manager — San Diego (UTC) Full-Time | High-Growth International Restaurant Brand | No Visa Sponsorship Step into a leadership role with one of the most dynamic and rapidly expanding fast‑casual restaurant groups in the world. Known for redefining Asian-inspired quick-service dining, this organisation has become a global sensation, innovating traditional flavors through a modern, high-efficiency service model. With thousands of locations across multiple continents, the brand continues to scale at record speed—powered by strong operational systems, a vibrant company culture, and a commitment to quality, consistency, and customer obsession. This is your opportunity to lead a flagship location, grow your career, and make a meaningful impact in a brand with genuine international momentum. About the Organisation This global restaurant group was built on a simple but powerful idea: to bring authentic, comforting, Asian-inspired dishes into a fast, accessible, and modern dining format. Over the years, the brand has expanded from a single domestic market to more than 300+ cities worldwide, with a growing footprint in North America, the Middle East, Europe, and Southeast Asia. The company is known for: • A high-volume, high-efficiency operating model, • Strong training systems and structured leadership development, • A people-first culture that values empowerment, respect, and collaboration, • An innovative approach to menu creation and customer experience This is a hands-on, fast-paced role ideal for a leader who thrives on operational excellence, team development, and building strong community presence. What Youll DoOperations Leadership • Oversee daily FOH & BOH operations, ensuring full compliance with company SOPs and all safety regulations., • Plan and execute business strategies across monthly, quarterly, and annual cycles to meet sales and profit goals., • Track and improve KPIs including table turnover, guest satisfaction, operational performance, and quality control., • Stay alert to cultural, consumer, and market trends to optimize competitive positioning and enhance efficiency.Team Management & Development, • Lead and motivate department heads and supervisors to maintain strong cross-functional coordination., • Recruit, train, mentor, and evaluate a team of 20–30 employees, developing future leaders from within., • Create effective schedules and allocate staffing based on demand and operational needs., • Maintain a culture rooted in communication, positivity, collaboration, and accountability.Guest Experience, • Engage with guests during busy periods, ensuring excellent service and immediate issue resolution., • Review and act on guest feedback to elevate service consistently across channels., • Support local marketing initiatives and represent the brand professionally within the community.Financial & Resource Management, • Build and manage budgets, ensuring strong control of food, labor, and operating costs., • Oversee vendor relationships, inventory processes, and supply chain coordination., • Present financial and operational results to regional leadership with clarity and transparency.Compliance & Safety, • Ensure strict compliance with federal, state, and local regulations related to food safety, labor, sanitation, and fire safety., • Maintain (or obtain) a ServSafe Manager Certification., • Carry out additional duties as assigned by leadership.Who Were Looking For, • 2+ years as a Restaurant General Manager, ideally within a high-volume or chain environment, • Proven experience leading 20–30 team members, • Strong ability to recruit, coach, train, and inspire teams, • Competency in cost management, P&L analysis, and financial planning, • Strong knowledge of U.S. food safety and labor regulations, • Bilingual in English and Chinese (Mandarin) — required for cross‑regional communication, • HR Screening, • Operations Leadership Interview, • Ability to stand and walk for extended durations, • Ability to lift up to 30 lbs., • Ability to reach, stretch, bend, and handle supplies (with or without accommodation), • Ability to work in varying temperature areas, including walk-in coolers and hot kitchen environments, • Ability to maintain strong sanitation and safety standards