Urban Rest Stop Team Lead
9 days ago
Seattle
Job Description URS Team Leader Urban Rest Stop Posted on: January 12, 2025 Location: URS Ballard Hours: 6:00am to 3:00pm Monday to Friday Reports To: URS Manager Pay Range: $23.67 - $30.15 Position Type: Exempt, non-union position. Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. The URS Team Leader is responsible for the greeting, assisting and monitoring patrons who come to the Urban Rest Stop. This position also is responsible for maintaining a high level of service and cleanliness in the facility. They also lead, train and schedule the URS Team Members and any volunteers that come in. Responsibilities: Customer Service ● Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times. ● Schedule appointments for daily use of the showers and laundry facilities. ● Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility. ● Provides personal assistance to patrons, when necessary. ● Distribute personal care items as requested and when donations are available. ● Distribute shower towel use and return, in accordance with agency procedures. ● Enforce Rest Stop Rules and Procedures to ensure the safety and security of patrons, staff and the facility. ● Mediate and de-escalate conflicts and model appropriate problem solving strategies. ● Implement Rest Stop Security Procedures when necessary. ● Document all such incidents in Daily Log and submit Incident Report to URS Manager. ● Provide information to Urban Rest Stop patrons regarding resources etc as needed. ● Contact other community agencies when specific patron assistance is required, i.e. Public Health and Seattle Police Officers. ● Must wear a mask at all times while on-site. Administrative/Record keeping ● Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise. ● Inform URS manager of any incidents that occur as soon as possible, either formally via incident report or informally. ● Order, stock and sort consumable items and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds. ● Stock and sort donated and purchased hygiene supplies, such as razors, diapers, toothbrushes, etc. ● Collect facility use information on Rest Stop patrons daily. Update and maintain the patron database daily. ● Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual. ● Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). ● Engage with assigned training and comply with training deadlines. Cleaning ● Clean the Urban Rest Stop in accordance with daily cleaning schedule and expectations. ● Maintain a high level of facility cleanliness at all times, including responding to spot and emergency cleaning tasks. ● Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the URS Manager. ● Foster a clean and safe environment. ● Utilize Personal Protective Equipment (PPE) and follow PPE protocols. Lead ● Create schedule and update relief staff if regular staff cannot work. ● Lead and coordinate Team members and volunteers efforts. Coordinate and share all work tasks. ● Work directly with the URS Manager to ensure the Urban Rest Stop success. ● Train new hires and volunteers, as needed. ● Participate in staff meetings. ● Other duties as assigned. Minimum Qualifications: ● Able to read, write and communicate in English. ● Previous home health aide, nursing/psychiatric aide, orderly, social service assistant/aide or janitorial experience. ● Experience leading projects or teams. ● Previous work experience in a comparable social service environment, such as a Homeless Shelter, Transitional Housing, multi-service center or other direct human services provision. ● Experience in successful conflict resolution and de-escalation. ● Ability to work with a diverse population. ● Basic computer skills ● Able to work in a busy, fast paced environment. Preferred Qualifications: ● Bi-lingual skills. ● Two years experience as a supervisor or a team leader. Other Requirements: ● Must have reliable transportation. ● Must pass criminal background check and drug screen. Upon Hire: ● After 90 days of hire, you will be required to complete First Aid/CPR certifications. **Due to the patrons that we serve at this location, masks are required to be worn by all employees at this site. 6:00am to 3:00pm Monday to Friday 6:00am to 3:00pm Monday to Friday