175 Best luxury hospitality Jobs in New York, NY (April 2025)

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Front of House Concierge / Sales Associate

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Front of House Concierge / Sales Associate

Location: High-End Boutique Barber Shop, Upper East Side We are seeking an experienced, polished, and highly personable Front of House Concierge / Sales Associate to join our exceptional team at a luxury boutique barber shop, inspired by exclusive, fashion-forward spaces like Soho House. Located on the Upper East Side, our shop provides a sophisticated, upscale experience for our clientele, and we need someone who reflects that same level of excellence from the moment they walk in the door. Key Responsibilities: • Client Experience: Provide a warm, professional welcome to each client, ensuring that they feel attended to and valued. As the face of the brand, you will represent our sophisticated atmosphere and help curate a memorable experience for every guest. • Product Knowledge & Sales: Guide clients in selecting premium grooming products, drawing on your expertise to recommend the best items for their needs. You will receive 10% commission on product sales, rewarding your passion for providing top-tier service. • Appointment Management: Ensure that the barber’s schedule is always fully booked. You’ll take charge of managing appointments, sending reminders, and ensuring the owner’s personal bookings are coordinated seamlessly. • Shop Maintenance: Keep the space tidy, organized, and presentable at all times. Ensure that all tools and equipment are in top condition and in line with shop guidelines. • Team Collaboration: Work closely with barbers and other team members to ensure smooth operations and a seamless customer experience from start to finish. • Administrative Support: Assist with light administrative duties, such as maintaining Google Sheets for client bookings, reminders, and keeping communication flowing smoothly between the front desk, barbers, and clients. Ideal Candidate: • Experience: Prior experience in high-end retail, hospitality (such as hotel front desk or Equinox), or spa services, with an understanding of luxury brands like La Labo, Heels In, ASAP, or other premium skincare and grooming products. • Skills: Excellent communication and interpersonal skills, with a knack for building rapport with clients. A strong comfort level with booking systems, light administrative tasks, and technology is key. • Personality: You exude elegance, impeccable style, and a sophisticated presence, reflecting the high-end nature of the business. You have a passion for delivering exceptional service and a natural ability to create an unforgettable client experience. • Availability: This is a part-time role, requiring 30 hours per week. Shifts will either be full-day or six-hour shifts, and flexibility is highly valued. Ideally, candidates can work 3-5 days a week. Compensation: • Hourly Rate: Starting at $21 per hour, with an additional 10% commission on product sales. • Work Environment: A refined, intimate environment where your attention to detail, poise, and dedication to service are valued and rewarded. If you are someone who thrives in luxury service, possesses a keen eye for detail, and has a passion for delivering exceptional service, we would be delighted to have you join our team. This is a unique opportunity to contribute to a high-end fashion-forward space where your expertise and style will be celebrated. Apply now to become an integral part of our distinguished team and help elevate the client experience to new heights.

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alchemy.

Retail Sales Assistant

About alchemy. alchemy. is a modern lifestyle brand offering a curated collection of jewelry alongside handcrafted candles, perfumes, and home decor. Our products are designed for everyday wear and gifting, blending quality craftsmanship with contemporary aesthetics. We’re excited to bring our unique shopping experience to JFK Terminal 8 and are looking for passionate, customer-focused individuals to join our team! Position: Sales Associate Location: JFK Airport, Terminal 8 Schedule: Shifts available: Thursday - Monday 8am - 2:30pm and 2:30pm to 9pm. Tuesday and Wednesday off Compensation: Competitive hourly pay + commission opportunities What You’ll Do: - Provide exceptional customer service by engaging travelers, sharing product knowledge, and creating a welcoming shopping experience. - Educate customers on our curated jewelry collection and handcrafted candles, perfumes, and home decor, offering personalized recommendations. - Assist with sales transactions, cash handling, and POS operations efficiently and accurately. - Maintain store visuals, cleanliness, and product displays to reflect the alchemy. brand. - Manage inventory and restocking, ensuring products are organized and available. - Support special promotions, seasonal campaigns, and product launches. - Uphold airport retail policies, security protocols, and customer safety guidelines. Who You Are: ✔ Energetic & engaging – You love interacting with people and making meaningful connections. ✔ Sales-driven – You have experience in retail or hospitality and enjoy hitting sales goals. ✔ Detail-oriented – You take pride in keeping the store organized and visually appealing. ✔ Reliable & punctual – You understand the importance of scheduling in an airport environment. ✔ Passionate about lifestyle & luxury retail – You appreciate unique, high-quality products. ✔ Able to work in a fast-paced environment – You thrive in high-traffic locations and can multitask efficiently. Requirements: Prior retail or hospitality experience required- 2-3 years preferred Ability to work early mornings, evenings, weekends, and holidays (airport hours). Must pass a TSA background check to work in JFK Terminal 8. Ability to stand for extended periods and lift up to 20 lbs. Why Join alchemy.? ✨ Work in a dynamic, high-traffic retail space at one of NYC’s busiest airports. ✨ Commission opportunities to reward your sales performance. ✨ Be part of a growing lifestyle brand with opportunities for advancement. ✨ Employee discounts on our curated jewelry and handcrafted lifestyle products!

Overnight Front Desk Manager Location: Hudson Yards Hotel, New York, NY Schedule: Overnight shifts, including weekends and holidays About Us Hudson Yards Hotel is a boutique property at the heart of New York City, blending luxury with a warm, personalized guest experience. Our team is passionate about hospitality, and we believe in creating a workplace where everyone feels valued. Your Mission As the Overnight Front Desk Assistant Manager & Acting Manager on Duty, you will be the primary point of contact for guests and hotel operations overnight. You will ensure smooth check-ins and check-outs, address guest concerns, and oversee the front office team to deliver an exceptional guest experience. In the absence of senior management, you will handle operational decisions, resolve guest issues, and coordinate with other hotel departments to maintain seamless service. Key Responsibilities - Guest Services & Front Office Operations - Serve as the Acting Manager on Duty (MOD) overnight, ensuring efficient front office operations and addressing any guest needs. - Oversee guest check-in/check-out process, ensuring proper identification and payment methods are secured. - Supervise and support the front office team, ensuring all guest interactions are warm, personalized, and efficient. - Handle and resolve guest complaints or service issues that cannot be settled by front desk agents, providing timely follow-up. - Monitor and manage VIP guest arrivals and departures, ensuring all special requests are fulfilled. - Motivate and encourage team members to upsell rooms and services, driving additional revenue. Financial & Administrative Duties - Ensure all folio postings, deposits, and settlements are handled properly and in a timely manner. - Maintain accuracy in cash handling, billing, and financial transactions, ensuring compliance with internal audit procedures. - Prepare and distribute end-of-shift reports to senior management and ensure all key information is documented. Hotel Safety & Operations Oversight - Maintain a visible and proactive presence throughout the hotel, monitoring safety and security. - Coordinate with housekeeping and maintenance to address any urgent facility issues overnight. - Ensure all internal policies and security procedures are upheld to maintain a safe environment for guests and staff. What You Bring - 3+ years of front office experience in a hotel environment, with at least 1 year in a leadership or supervisory role. - Strong problem-solving skills, able to handle guest concerns with professionalism and efficiency. - Excellent communication abilities (verbal, written, and body language) to interact with guests, team members, and management. - Ability to work independently and make operational decisions in the absence of senior leadership. - Strong financial acumen, ensuring accuracy in transactions. - Experience using hotel management systems (e.g., Mews, Opera, or similar). - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Must be legally authorized to work in the United States. Why Join Us? - Opportunity to work in a start-up boutique hotel with a growing and dynamic team. - Gain valuable leadership experience as the overnight Manager on Duty. - Work in a fast-paced, guest-focused environment where every night is unique. If you’re a night owl with a passion for hospitality, apply today and help us create unforgettable guest experiences!

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