541 Best luxury Jobs in Miami, Florida (December 2025) - page 8

Senior Store Manager, Bal Harbour

11 days ago

Miami

An exciting opportunity exists for a Senior Store Manager to join our Bal Harbour boutique. The Senior Store Manager will lead the store to commercial and operational excellence by achieving all KPIs, delivering an elevated and memorable client experience and ensuring the store reflects Zimmermann’s luxury brand standards. The Senior Store Manager is accountable for the overall performance of the store, the leadership of the management team and the development of all store team members. The purpose of this role is to oversee all aspects of store performance, including sales, client engagement, operations, stock management and visual merchandising. The Senior Store Manager provides strategic direction, clear leadership, develops the Sales and Operations Managers and ensures the store team consistently achieves results through coaching, motivation and role modelling Zimmermann values and core behavioral competencies. Key responsibilities include but are not limited to: SALES PERFORMANCE: • Hold ultimate accountability for all store KPIs: sales, LY, link sales, average $ per transaction and client database growth., • Lead the execution of Zimmermann’s Shopping Experience to deliver an elevated and unique client experience to all clients., • Partner with the Sales Manager to analyse performance, develop and implement strategies to exceed commercial targets., • Monitor sales trends and proactively drive initiatives to maximize client spend., • Set and communicate clear expectations for clienteling standards across the store., • Support the Sales Manager in nurturing client relationships, managing high-value client portfolios, building personal rapport with top clients and VICs., • Oversee CRM strategy and execution:, • Ensure data integrity and full compliance with local legislation., • Review CRM outreach performance and provide coaching where needed., • Lead by example with client communications and appointments for key launches., • Drive new client acquisition strategies, ensuring opt-in targets are achieved weekly., • Oversee planning and delivery of VIC and client events, ensuring ROI, flawless execution and alignment with brand image., • Monitor competitor activity, sharing insights with Sales Manager and Retail leadership to maintain market competitiveness., • To effectively monitor sales by category and by season in order to request stock and increase the sales of the store, • To identify clients’ expenditure and trends season on season and provide feedback to the B&P team, • To provide B&P weekly feedback on allocations, consolidations and replenishment in order to maximize sales CLIENT DEVELOPMENT • To ensure all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation, • To ensure accurate client details are added to the Zimmermann database, • To ensure team members’ communicate with their client database on new launches, re-cuts and pre-orders or stock transfers., • To ensure all team members leverage CRM tools in order to organize appointments in accordance with launches, re-cuts and clients’ requests, • To ensure that “Thank you” outreach is sent to clients after each transaction, • To ensure an exemplary standard of client service is provided to all clients (VICs and non- VICs), in line with brand expectation, • To manage client expectations around waiting lists for high demand items and maximize sales achieved from waiting lists RECRUITMENT & TALENT AQUISITION • Take ownership of the store’s recruitment strategy, ensuring all roles are filled in a timely manner so the store is never left under-resourced or unsupported., • Partner with the Sales and Operations Managers to identify staffing needs early, creating proactive recruitment plans that support both client service and operational priorities., • Recruit candidates who not only demonstrate the skills and experience required, but also embody the attitude, values, and behaviours aligned with Zimmermann’s luxury brand standards., • Ensure the recruitment process reinforces Zimmermann’s culture of inclusivity, professionalism, and excellence — making all candidates feel valued, respected, and engaged throughout., • Treat every candidate as a potential advocate of the Zimmermann brand, regardless of outcome, ensuring their experience with the recruitment process reflects the brand’s luxury positioning., • Partner with HR to ensure all compliance, reference checks, contracts, and onboarding processes are completed seamlessly and efficiently., • Support succession planning by identifying high-potential candidates who can grow within Zimmermann and contribute to long-term success. LEADERSHIP & TEAM DEVELOPMENT • To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude, • Lead, mentor and develop the Store Sales Manager and Store Operations Manager, ensuring alignment with store strategy and KPIs., • To consistently provide leadership, set an example and be role model for all team members, • To motivate and coach all team members to achieve their maximum potential, • Provide consistent coaching, feedback and performance management across the management and store teams., • Deliver appraisals and individual development plans for Sales and Operations Managers, • To follow company’s guidelines when team member performance does not meet expectations, • To identify succession plans required to develop strong career paths for all team members in collaboration with Line Manager, • To train all team members following the Onboarding Schedule in Z. Style Suite, • To ensure that every team member is completing all the trainings on Z. Style Suite and Z Learning in accordance with the deadlines, • To ensure that all team members achieve a superior standard of product knowledge to maximize sales, • To create an enjoyable working environment which promotes passion, focus, results and inclusivity in line with Zimmermann values, • To maintain a professional appearance reflective of the brand image, • To ensure that Zimmermann expectations in all areas of Shopping Experience, Product K VISUAL MERCHANDISING & STORE MAINTENANCE • Partner with the Operations Manager and VM team to execute seasonal launches, markdowns, and floor moves., • To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive, • Conduct regular sales floor and fitting room walk-throughs to assess client journey and store presentation., • To ensure Window plans and seasonal floor plans are followed thoroughly, • To ensure weekly VM photos are completed in line with set time frames and as per P&P, • To ensure that any changes requested by the VM Team are completed accordingly and in a timely manner and new photos are submitted in accordance with the deadlines, • To have the correct VM tools in store, including sale signage and stickers, • Monitor store maintenance and ensure resolution of issues in required timeframes to maintain premium store presentation. STOCK INVENTORY & LOSS PREVENTION • Maintain ultimate accountability for stock integrity, shrinkage and inventory KPIs., • Partner with the Operations Store Manager to ensure:, • All deliveries, transfers, consignments and returns are processed accurately and on time., • Daily and weekly stock receipting and consolidating are completed, with discrepancies investigated promptly., • Goods-in-transit and reservations are monitored and followed up within policy timelines., • Stocktakes are prepared, executed and reconciled with 100% accuracy., • Oversee and support the execution of all loss prevention procedures, including:, • Ensuring team awareness and compliance with theft prevention protocols., • Immediate escalation and thorough investigation of theft or stock discrepancies., • Ensuring police and centre security reporting is actioned in line with company policy., • Regular review of shrinkage reports, trends and corrective actions with Operations Manager., • Team compliance with bag checks, • Monitor store-wide adherence to loss prevention, WHS/OSHA and operational policies, ensuring accountability at all levels. VIC & CENTRE EVENTS • To successfully execute VIC in-store shopping experience events, including achievement of sales KPI and client acquisition in-line with the event calendar, • Communicate with client base and local network to propose event host or guests for in-store shopping events or in the lead up to a Centre event, • Coordinate with Client Development team the event details in line with guidelines, • Manager RSVP’s and guest list, • Complete and send Event registry and summary post event, • To communicate all retail activity calendar updates to team members to ensure the team are aware of any changes and can provide correct information to clients accordingly ADMINISTRATION • Partner with the Operations Manager to oversee stock management, loss prevention, payroll and compliance reports and tasks, • To manage and control the Weekly and Monthly expenses relevant to your role., • To ensure that administration is carried out accurately and efficiently in line with Zimmermann Policy and Procedures, • To ensure that all reports are to be action in a timely manner, • To oversee completion of the store’s weekly summary Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process Only Shortlisted applicants will be contacted.

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