Management supervisor jobs in Albuquerque, New Mexico - Page 4Create job alerts

Job Description Summary The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations. Duties The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately. In addition, they: • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities, • Communicate to their immediate supervisor when additional training guidance and practice is needed, • Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity, • Organize shift schedules for Team Members and monitor attendance, tardiness and time off, • Assign duties to specific employees based on role and skills, • Understand how each job responsibility impacts guests, employees, and overall restaurant operations, • Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc., • Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy, • Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy, • Provide direction/supervision/ feedback for Team Members to maintain levels of high productivity and team morale, • Train new and current team members on tasks, • Balance cash drawers and prepare cash deposits as assigned by the restaurant management team, • Abide and enforce to the rules and direction given by the restaurant management team Job expectations The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. In addition, they: • Effectively plan, organize, and implement all daily operational routines and activities, • Complete all required administrative duties and daily paperwork including required checklists, • Supervise and perform closing and/or opening activities as directed by the restaurant management team, • Establish an environment of trust to ensure honest, open, and direct communication, • Role model and set a positive example for the entire team in all aspects of business and personnel practices, • Ensure that they and all Team Members abide by company policies and directives, • Support the goals, decisions, and directives of the restaurant management team and is not insubordinate, • Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently, • Communicate effectively with team members and management to resolve any interpersonal issues as needed Requirements • Current student or high school diploma/GED preferred, • Must be at least 18 years old and fluent in English, • Certified in all stations following the DHC Training Program, • Flexibility to work nights, weekends, and holidays, • Ability to stand for long periods of time and work in a fast-paced environment, • Positive attitude while conducting any and all duties, • Commitment to guest satisfaction, • Effective communicator with co-workers and the restaurant management team Transportation & accessibility • Must have reliable transportation to work, a driver’s license and proof of insurance, • Must have telephone or other reliable method of communicating with supervisor and co-workers Hours • Must be able and willing to work flexible hours including opening and closing shifts, • This includes working weekends/nights and holidays whenever necessary Skills & Abilities • Ability to delegate tasks, • Excellent time management, organizational and planning skills, • Strong people/guest service skills, • Ability to look at the restaurant operations from a guest’s point of view, • Ability to take initiative and solve problems, • Able to stand for long periods of time, • Able to bend and stoop, • Able to work around heat, • Able to work around others in close quarters, • Able to lift 50-75 lbs. comfortably

Job Description Title: Tier 2 MSP Technician & Service Desk Supervisor in Training Compensation: $27/hr OR $56,160/yr W-2, Non-Exempt Note: This role follows an internal apprenticeship schedule designed to grow you into a Service Desk Supervisor. The program is structured on an 18-month timeline broken into three 6-month phases. With each phase, as long as you're demonstrating competency in the areas outlined in the apprenticeship plan, you'll be eligible for a predetermined pay increase upon graduating the level with a max pay of $29/hr. Starting Pay: $27/hr Phase 2: $28/hr Phase 3/Team Lead: $29/hr Schedule: Full-Time | Monday – Friday | 8AM – 5PM MST Location: On-Site in Albuquerque, NM (Jefferson & I-25) Reports To: Operations Manager (initially) and President (Phase 3) Our Core Values & Culture At Computer Corner, we're tech-loving troubleshooters who believe in Customer Service First, then Technical Expertise-because a friendly, helpful attitude matters as much as skills. We value excellence, responsiveness, and honesty in every interaction, and we celebrate wins big and small. We're looking for an experienced Tier 2 Technician who's ready for the next step: growing into a Service Desk Supervisor. If this sounds like you, check out our internal apprenticeship plan at . What You'll Be Doing Tier 2 Technical Support (60%) • Solve complex helpdesk tickets across networking, firewalls, Microsoft 365, security tools, and RMM platforms., • Provide thorough documentation, ensuring issues are resolved or escalated appropriately., • 95% SLA compliance on personal tickets, • 0 hours per day attributable to service tickets., • Become an expert in our MSP toolset-independently install, configure, and administer each tool in our tech stack., • Ensure tools are fully deployed, configured correctly, and actively monitored across all client environments., • Completed onboarding training for 100% of our technical tool stack within first 6 months., • Learn how service boards, SLA compliance, and backlog management are handled day-to-day., • Begin clearing service boards and updating tickets under Operations Manager oversight, with the expectation of owning this process fully as you grow., • Assist with and then lead service huddles, coordinating priorities across the team., • Clears boards daily with <5% backlog outside SLA; becomes 100% responsible for clearing boards by Month 7., • Runs at least 4 service huddles per month by Month 6; leads daily service huddles independently by Month 12., • Contributes to at least 2 SOPs/week (create, test, QA)., • Establishes weekly 1:1s and runs them independently by Month 12. What We're Looking For • 3–5 years of MSP Tier 2 Technician experience., • Strong troubleshooting skills across firewalls, Microsoft 365 tenant management, SharePoint, RMM tools, and security platforms., • Knowledge of IT applications, processes, software, and equipment, • Working Knowledge of SMB Firewall Technologies, e.g., SonicWALL (preferred) and Fortinet style firewalls., • Understanding of support tools, techniques, and how technology is used to provide IT services, specifically ITIL principles., • Detail-oriented - you love clean boards, accurate SLA reporting, and building SOPs., • Natural mentor - you enjoy helping Tier 1s develop., • Hungry for growth - excited to step into leadership responsibilities. Why You'll Love Working with Us • Health, dental, and vision insurance – Stay healthy while you grow., • Simple IRA with 3% company match – Free money for future-you., • Paid time off & holidays – 8 PTO days + 7 paid holidays., • Employee discount on tech gear – Nerd perks!, • Paid trainings & certifications – We'll invest in your growth., • Culture of fun – Birthdays, barbecues, and the occasional field trip. Career Path at Computer Corner Start as a Tier 2 Technician, taking ownership of boards, SOPs, and escalated tickets. As you demonstrate consistency, you'll step into a Team Lead role, mentoring Tier 1s, leading service huddles, and owning SLA/backlog reporting. Along the way, you'll be mentored by our Sr. Network Engineer (advancing your technical skills) and by our President (advancing your leadership skills) . From there, doors open to Service Delivery Manager and higher leadership opportunities, as you help the company achieve its growth goals. Ready to Join the Team? Here's how we hire: • Apply online – Send us your resume., • Complete the ALL IN Assessment (35 min)., • Virtual "Get to Know Each Other" Interview (20 min)., • In-Person Deep Dive Interview (2 hours)., • Team Shadow Day – Experience a "Day in the Life" with us. ($100 flat rate for half day)

Job Description Job description: We are currently seeking an IT Support Specialist to support staff and students in an educational environment. Successful candidates have a well-rounded background in IT and the ability to provide technical support to personnel. Job Summary: The IT Support Specialist (ITSS) provides endpoint management and general IT support. The ITSS is responsible for client-side desktop, laptop, telephone, printer support as well as support for employees. Provides limited support for students to support participation in their academic environment. Provides network and server support on a limited basis. Reports day-to-day to the Director of IT and coordinates with management both for continuity of support activities. Essential Duties: • Provide IT support through the Help Desk for users, including endpoint support, user management and password management., • Maintain and troubleshoot endpoint assets such as desktops, laptops, company owned mobile phones, desk phones. Acquire new assets as required and decommission assets no longer serviceable or usable in the company., • Setup and relocate IT equipment, such as computers, printers, and copiers according to changing campus conditions and employee hiring., • Provide local networking support to include wireless troubleshooting, network infrastructure and configuration changes, cable runs and repair and testing., • Provide limited server and infrastructure support as directed by the IT Director., • On board and train new hires and current employees in the use of IT equipment including computer and phone use, voicemail, local and cloud applications, and program specific software. Maintain proficiency in these systems and software packages to adequately perform duties., • Attend operational meetings (if applicable) and collaborate with staff as required to fulfill duties., • Attend IT meetings as scheduled by the IT Director. Working Hours Schedule will be established within the hours of operation to meet campus and departmental needs. The hours of operation are Monday through Friday 8:00am to 9:00pm. Remote work is only authorized when specifically approved by the supervisor. Minimum Qualifications: Education: Associate’s degree in Information Systems/Technology, Networking, or a related field. Experience: 2+ years of experience in Information Technology with at least 1 year working with infrastructures in use by the College. In lieu of a degree, 3 years of total experience is required. AzureAD (Entra) Experience preferred. Experience with FortiNet FortiOS is also a preferred. License(s)/Certification(s): Current CompTIA A+ CE within 6 months of hire, required to maintain currency for duration of tenure.