Senior Dockside Agent
4 days ago
Manhattan, New York
About Us NYC Water Cruises operates some of New York Harbor’s most iconic vessels – Louisa of the Seas, Eternity, and Grande Mariner. We offer unforgettable sightseeing, dining, and special event cruises for locals and visitors alike. Position Overview We’re looking for an energetic, customer-focused Senior Dockside Agent to be the welcoming face of our operation. In this role, you’ll ensure passengers have a smooth check-in experience, assist with boarding, and handle day-of ticket sales at the dock. You’ll play a key role in delivering excellent guest service while helping drive revenue. Responsibilities Greet passengers and provide a warm, professional first impression. Manage check-in for Louisa of the Seas, Eternity, and Grande Marinercruises. Answer guest questions and provide information about cruise options, schedules, and services. Sell tickets at the dock to walk-up customers, upselling where appropriate. Coordinate with onboard and dockside teams to ensure timely boarding and departures. Handle payments, issue tickets, and maintain accurate transaction records. Address and resolve customer concerns quickly and courteously. Evening and weekend work required. Qualifications Previous experience in guest services, ticketing, hospitality, or tourism preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced outdoor environment. Reliable, punctual, and professional appearance. Comfortable handling cash and POS systems. Flexible schedule including evenings, weekends, and holidays. Compensation Hourly pay + commission on ticket sales. Opportunities for additional hours during peak seasons and special events. Why Join Us? At NYC Water Cruises, you’ll work in a dynamic, waterfront setting and be part of a team dedicated to creating memorable experiences for our guests.