Low Voltage Security Technician
2 days ago
Tampa
Job Description Low Voltage Security (Tiers I / II / III) SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation! Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities. Duties and Responsibilities – all three tiers: • Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems., • Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures., • Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment., • Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions., • Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks., • Educate customers on system operation, mobile applications, troubleshooting, and best practices., • Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory., • Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements., • Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup., • Participate in after-hours/on-call rotation., • Perform additional duties as required to support evolving business needs. Tier Progression Responsibilities: Tier I • Assist senior technicians with installations and service work., • Perform basic installations, equipment mounting, and wiring support., • Conduct basic testing and troubleshooting under supervision., • Learn panel programming, system configuration, and diagnostic procedures. Tier II • Independently complete standard residential and small-business installations and service calls., • Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity., • Perform system expansions, upgrades, and equipment replacements., • Provide guidance and training support to Tier I technicians. Tier III • Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects., • Design and recommend customized security and smart-home solutions., • Perform advanced diagnostics on integrated and network-connected systems., • Conduct audits, inspections, and quality assurance reviews., • Mentor, train, and provide technical leadership to lower-tier technicians., • Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices. Requirements by Tier: Tier I • High school diploma or equivalent., • Basic understanding of low-voltage wiring or related technical aptitude., • Willingness to learn installation and service of security systems., • Ability to use hand tools, ladders, testers, and installation equipment safely. Tier II • High school diploma or equivalent., • 2+ years of experience in security/alarm/low-voltage installation or service., • Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting., • Ability to independently manage installation and service appointments. Tier III • High school diploma or equivalent., • 3+ years of experience in security/alarm installation and service., • Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming., • Demonstrated ability to lead complex technical work and mentor junior technicians., • Industry/manufacturer certifications preferred. Additional Requirements – all three tiers: • Strong problem-solving and analytical skills; detail-oriented with technical aptitude., • Excellent communication and interpersonal skills with customers, coworkers, and vendors., • Work independently and collaboratively in a team environment., • Proficiency with mobile apps, service software, and basic computer systems., • Pass drug screening and background check requirements., • Valid driver’s license with an insurable driving record and ongoing compliance with SafeTouch fleet policy., • Bilingual skills are a plus. Physical Requirements – all three tiers: • Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces., • Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods., • Move and handle equipment or materials up to 50 pounds., • Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity., • Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically., • Communicate effectively during interpersonal interactions and presentations., • Drive to and from work and client sites as business needs require., • May be exposed to loud noise environments. Job Type: Full-time, non-exempt Core Work Hours/Availability: • Regular schedule: 7:00 AM to 4:00 PM Tuesday through Saturday, with overtime as business needs require., • Training schedule: Typically, Monday through Friday during the initial training period. Pay Range: $20 – 32/hour Benefits: • Competitive pay plus quarterly incentive opportunities, • Comprehensive benefits package (medical, dental, vision), • 401(k) with match, • Paid time off and holidays, • Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Alternate keywords: Home automation, smart home, door locks, electronic locks, thermostats, cameras, life safety, alarm installation, electronic security, physical security, security systems, low voltage security technician, residential & small business security, intrusion detection