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  • Guest Experience Manager
    Guest Experience Manager
    14 hours ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Case Manager
    Case Manager
    4 days ago
    Part-time
    Manhattan, New York

    Qualifications ● Baccalaureate or BSW degree ● At least one year’s experience working within the Social Services field ● Ability to engage clients and conduct psycho-social assessments and treatment plans ● Knowledge of Microsoft Word, Outlook and Excel ● Excellent writing skills Additional Desired Qualifications ● Group work experience with substance abuse or mental health conditions ● Good diagnostic ability and familiarity with DSM-IV or V ● Bilingual (Spanish-English) Job Description ● Carry an active case load of 20-30 clients ● Interview prospective clients and assess clients’ appropriateness for residency at George Daly House ● Develop treatment plan (which includes long and short term goals) for clients including psycho-social assessment, entitlement eligibility, need for medical and mental health assessment and treatment, and permanent housing ● Monitor clients’ progress in goal attainment and assist clients to redefine goals where appropriate ● Maintain up-to-date client files with necessary bibliographic and emergency information, all required DHS forms and progress notes ● Maintain up-to-date client files in CARES including progress notes, psychosocial, and income information ● Submit all paperwork necessary for housing applications ● Escort clients to housing, HRA and or medical appointments as necessary ● Provide aftercare as needed for clients for at least three months after time of placement in permanent housing ● Develop and conduct at least one group project in an area of interest (e.g., transitions, empowerment group, financial management, resident newsletter, etc.) ● Other tasks as assigned ● Participate in weekly supervision, departmental staff meeting and case conference

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  • Guest Experience Specialist
    Guest Experience Specialist
    20 hours ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Lawyer
    Lawyer
    4 days ago
    $85000–$100000 yearly
    Full-time
    Long Island City, Queens

    CEDC CANNABIS STAFF ATTORNEY The Community & Economic Development Clinic (CEDC) at CUNY School of Law seeks applicants for the position of Staff Attorney. The CEDC Cannabis Staff Attorney will work to advance the CEDC’s mission of advocating for racial, economic, and social justice by providing legal advice, educational services, and other assistance to social & economic equity & CAURD cannabis licensees and applicants in a variety of areas, including incorporation, governance, application support, compliance (with corporate, employment, tax, cannabis and other laws), and real estate, zoning/land use, and lease issues. The Staff Attorney will also provide educational opportunities via workshops, trainings, and materials development. The Staff Attorney will also participate in relevant coalition work, including policy development, and support relevant grant-related responsibilities. The position offers a unique opportunity to provide pro bono legal services to the emerging cannabis industry in New York State. PRIMARY RESPONSIBILITIES: • Provide comprehensive legal advice to social & economic equity and CAURD cannabis licensees and applicants in New York State on transactional matters, including incorporation, governance, application support, compliance (with corporate, employment, tax, cannabis and other laws)., • Provide comprehensive legal advice to social & economic equity and CAURD cannabis licensees and applicants in New York State on property matters, including real estate transactions, zoning/land use, and lease issues., • Provide educational opportunities via workshops, trainings, and materials development to support current and prospective social & economic equity and CAURD cannabis licensees and applicants in New York State and related social & economic equity initiatives., • Participate in relevant coalition work and advocacy, including policy development, alliance building, and collaboration with CEDC’s partners., • Engage in effective client intake and screening in compliance with laws and regulations in preparation for legal counseling., • Conduct legal research, counseling, and drafting to advance transactional matters from inception through closing, ensuring compliance with applicable laws, regulations, and legal ethics., • Collaborate with staff on administrative compliance through quality control, program evaluation, outcomes measurement, strategic planning, and technical assistance grants., • Support tracking, use of data, special projects and other duties and responsibilities relevant to grant compliance and fundraising. QUALIFICATIONS/SKILLS: • Applicant should be admitted to the New York State Bar, or pending admission within 3 months of start date, or able to be admitted on motion, • Applicant should have at least 2 years’ relevant post-law school experience, • Strong research, writing and analytical skills, • Excellent organizational skills, • Excellent interpersonal/communication skills, and a demonstrated ability to work with diverse populations, • Ability to work independently and collaboratively, • Strongly preferred familiarity with the New York State cannabis law and regulations, • Strongly preferred experience in community organizing and working with grassroots groups fostering social justice in the city and a demonstrated commitment to social justice and engagement in racial, economic, and social justice initiatives, • Strongly preferred experience engaging with clients and communities through accessible information and popular education, and developing creative movement lawyering strategies to support grassroots and community-based organizing, • Strongly preferred personal experience in navigating systems affecting communities disproportionately impacted by cannabis prohibition, working and immigrant communities of color, and/or historically marginalized communities. BACKGROUND: The Community & Economic Development Clinic (CEDC) advances racial and economic justice by supporting the development of worker-owned enterprises, cooperative ecosystems, and other forms of community-controlled development. Grounded in movement lawyering, the clinic works alongside grassroots partners in historically disinvested and plundered communities to build democratic economic institutions that redistribute wealth and power. CEDC integrates transactional legal services, policy advocacy, and institutional design to support worker cooperatives, community land trusts, and broader solidarity economy initiatives. Its work also includes advancing tenant organizing, health justice, including the transition to just marijuana policies and justice initiatives that address structural inequality and the social determinants of health, and other strategies that address structural inequality and the social determinants of health. Our organization is committed to repairing the harms of cannabis prohibition, and we actively seek team members with relevant lived experience in our work. SALARY AND COMPENSATION: Salary and benefits in this position is facilitated by the CUNY Research Foundation (RFCUNY). This is a full-time position in New York City with excellent benefits, including: • Comprehensive medical/dental/vision insurance, • Paid vacation and personal days, • Paid sick leave, • CUNY tuition reimbursement program, • Pre-tax benefits for transit and healthcare costs, • Family/parental leave, • Life insurance CEDC-RFCUNY staff also benefit from: • A positive work/life balance., • Opportunities for advancement within the organization., • Engagement with the broader CUNY network., • Working with organizational leadership who have years of significant public sector and policymaking expertise. EQUAL EMPLOYMENT OPPORTUNITY CUNY is an equal opportunity employer. CUNY encourages people with disabilities, minorities, veterans, women, people of color, immigrants, lesbian, gay, bisexual, transgender and gender nonconforming people, and people from poor and working-class backgrounds to apply. We have a strict policy against discrimination, harassment and retaliation of any type and our goal is to provide a work environment free from discrimination, harassment, and retaliation as well as other disrespectful or other unprofessional conduct based on any protected class: race, color, religion (including religious dress and grooming practices), national origin (at CUNY, Italian Americans are also included among our protected groups), age (40 and over), medical condition, physical or mental disability, marital status, registered domestic partner status, sex (including sexual harassment, sex stereotypes and pregnancy, childbirth and related medical conditions), sexual orientation, ancestry, genetic information/characteristics, gender, gender identity, gender expression (including transgender identity or expression), reproductive decision making, military or veteran status, or any other characteristic or activity protected by law. EEO/AA/Vet/Disability Employer. NYC Pay Transparency Act In compliance with NYC's Pay Transparency Act, the compensation for this position is $85,000 - $100,000 per year. CUNY CEDC considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. NYC Fair Chance Act In accordance with New York law, we consider qualified applicants with criminal histories in a manner consistent with Article 23-A of the New York Correction Law and the NYC Fair Chance Act. APPLICATION INSTRUCTIONS: Interested applicants may send a resume and cover letter by email by June 1, 2026. Please include “CEDC Cannabis Staff Attorney” in the subject line. Applications will be considered on a rolling basis. Location: CUNY School of Law

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  • Head of Graphic Design
    Head of Graphic Design
    1 day ago
    $110000–$140000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Head of Graphic Design based out of our Brooklyn office. This is a great opportunity for a highly experienced and creative individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience in the CPG and/or retail space, has the ability to work diligently with the marketing team as well as any third-party creative teams, and can thrive in a fast-paced environment (and loves ice cream! and now Fro-Yo!). The Head of Graphic Design contributes to the Van Leeuwen universe by shaping how the brand comes to life across every customer touchpoint. This role leads art direction across a wide range of initiatives, including packaging design, partnership activations and the continued evolution of our visual identity. You'll oversee in-store experiences end-to-end, from signage and digital menu displays to store planograms, ensuring every touch point feels cohesive and intentional. The role extends to designing and developing uniforms and merchandise that reflect the brand's personality beyond the scoop shop. You'll collaborate closely with cross-functional teams, including sales and retail, international partners and external creative partners, to conceptualize, execute and scale creative that resonates both in-store and across broader brand moments. This position requires a strong point of view, attention to detail, agility and the ability to translate the Van Leeuwen aesthetic into thoughtful, high-quality design across physical and digital environments. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • Direct creative/artacross packaging, campaigns, retail environments, partnerships, and digital platforms, • Execute creative direction for the company across all branded materials, including print and digital collateral, • Create and oversee the development of a range of branded materials, including but not limited to Emails, Social Media, Retail Store Signage/Posters, Ads, Website, Coupons, Print Pieces, Packaging Materials, Merchandise, • Continue to evolve the visual identity of the brand, • Maintain photo asset library and identify images to be used for various platforms, • Implement feedback from leadership and partners to refine and revise work for final production, • Contribute to photoshoots on an as needed basis, in partnership with Social Media Manager and Content Creator, • Prioritize and manage multiple projects within design specifications and budget restrictions, • Manage budgets, timelines, and vendor relationships to deliver high-quality work efficiently, • Set and uphold creative standards, ensuring all outputs meet a best-in-class level of design excellence, • Perform retouching and manipulation of images as needed, • Work with a wide range of media and use graphic design software Job Requirements • Bachelor's degree in graphic arts, design, communications, or related field (Or equivalent experience), • 5 to 10 years of experience in graphic design, • Knowledge of layouts, graphic fundamentals, typography, print, and web design, • Familiarity with HTML and CSS preferred, • Knowledge of Adobe PhotoShop, Illustrator, LightRoom, Sketch, InDesign, and other graphic design software, • Deep expertise in typography, layout, color, and visual storytelling across mediums, • Strong understanding of production processes across print, digital, and environmental design, • Ability to balance creative excellence with business needs, timelines, and budgets, • Excellent eye for aesthetics, details and design trends past and present, • Photography, food styling and set design skills are a big plus, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $110,000 - 140,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $110,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Care Manager (Bilingual in Mandarin or Cantonese)
    Care Manager (Bilingual in Mandarin or Cantonese)
    12 days ago
    $29.87–$31.93 hourly
    Full-time
    Manhattan, New York

    Position Summary The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members. The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life. ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley. Duties & Responsibilities • Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures., • Responsible for the completion of a comprehensive assessment/reassessment process., • Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life., • Develop, implement, and monitor member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center., • Develop strategies that address conflict or disagreements in the person-centered planning process and working with the interdisciplinary team to resolve those conflicts in a timely manner., • Complete all required service documentation with stated timeframes. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation., • Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver., • Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained., • Ensure a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative., • Coordinates and provides access to high quality healthcare services, inclusive of medical, behavioral health, specialized services. Provides regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs., • Identifies, coordinates, and provides access to preventative and health promotion services as needed., • Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adult services., • Use health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members. Maintain a thorough and accurate electronic health record for all assigned members., • Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy., • Complete all required trainings within required timeframes., • Travel throughout the designated service area to meet with members as needed in alignment with regulatory standards and to ensure identified needs are met. Travel is required to meet with providers, members of the interdisciplinary team, and accompany members where indicated to necessary appointments., • Identify and follow all incident reporting guidelines and procedures, ensuring the immediate safety of the member., • Maintains confidentiality in accordance with HIPAA and privacy practices., • Adheres to all policies and standard operating procedures for the delivery of comprehensive care management and ancillary functions of the Care Manager., • Adheres to and upholds ACA/NY’s Code of Conduct., • Perform other duties, as assigned. Qualifications • A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a master’s degree with one year of relevant experience., • Fluent understanding of community cultural traditions, norms, and practices of Members and their families., • Absolute sense of integrity and personal commitment to serving people with I/DD and their families., • Excellent interpersonal, public speaking, and written communication skills., • Ability to work autonomously., • Demonstrate professionalism, respect, and ability to work in a team environment.

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  • Clinical Coordinator
    Clinical Coordinator
    18 days ago
    $64000–$68000 yearly
    Full-time
    Manhattan, New York

    Reporting to the Assistant Program Director, Outreach the Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Supervise a team of Case Managers, • Provide regular, structured supervision meetings for direct reports, • Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice, • Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Interview and assess potential clients, • Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors, • Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement, • Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Assess and evaluate client functioning, • Supervise and conduct case conferences, • Coordinate delivery of care with multiple service providers, particularly outreach teams., • Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness., • Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict, • Perform other duties as assigned MINIMUM QUALIFICATIONS: • NYS Licensed Masters Social Worker (LMSW) required, • Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred, • Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients, • Experience with crisis intervention, including, risk assessments and incident management, • Ability to work successfully with a wide range of internal and external stakeholders, • Demonstrated success in working in a fast-paced environment with multiple priorities, • Ability to delegate and motivate staff to achieve deliverables, • Ability to communicate (verbally and written) with diverse populations and stakeholders, • Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required, • Bilingual preferred

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  • Transportation Driver
    Transportation Driver
    25 days ago
    $19.25 hourly
    Full-time
    Flushing, Queens

    Now Hiring: Driver Join Queens Community House (QCH) and help connect older adults to their community, programs, and events! Queens, NY | Full-Time | Competitive Pay + Benefits About Queens Community House (QCH) Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse population of Queens through programs for children and youth, adults and families, and older adults. As a modern interpretation of the traditional settlement house, we bring innovative leadership, best practices, and a passion for social and economic justice to our work. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome individuals with diverse backgrounds and experiences who are inspired by our mission and motivated to make a difference. About the Role We are seeking a Driver with a clean driving record and a strong commitment to supporting older adults with their transportation needs. The Driver will safely transport participants to and from center-based programs, trips, and special events, while ensuring their comfort and well-being. This role plays a vital part in helping otherwise homebound individuals engage in educational and recreational activities that support connection, independence, and healthy aging. Responsibilities Safely transport Older Adult Services participants to designated destinations. Drive participants to trips and special events as needed. Maintain accurate daily transportation route sheets. Ensure participant safety at all times, including: Assisting participants in and out of vehicles Enforcing seatbelt use Securing wheelchairs properly Collect and record transportation contributions when applicable. Assist with maintaining and submitting transportation data. Complete required reports (e.g., incident reports) and submit to appropriate departments. Maintain vehicle cleanliness and complete daily G.O.A.L. sheets; coordinate routine maintenance with the Transportation Coordinator. Serve as a substitute for other QCH drivers when needed. Perform other duties and special projects as assigned by the Transportation Coordinator. Qualifications Valid NY State Driver’s License with an excellent driving record (must be maintained). Strong interpersonal skills and the ability to engage with older adults respectfully and patiently. Ability to complete written reports and maintain accurate records. Self-motivated and resourceful; able to work independently and as part of a team. Ability to maintain confidentiality and use discretion appropriately. What We Offer Compensation: Competitive, commensurate with experience Benefits may include: Medical, dental, and vision coverage Life insurance & flexible spending accounts 403(b) retirement plan Generous time off (vacation, sick days, holidays) Professional development opportunities, including training and learning sessions Queens Community House is an equal opportunity employer and a drug-free workplace. We are committed to creating an inclusive environment where all staff feel valued and supported.

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  • Security Professionals - F02 Certification
    Security Professionals - F02 Certification
    2 months ago
    $19.7–$23.7 hourly
    Full-time
    Crown Heights, Brooklyn

    Adirondacks Protection Services is an acclaimed firm of security professionals with a reputation for effective security solutions and the use of innovative technology in the protection of life, property and safety. Gone are the days of visiting the security front desk for reports, information and updates. The incorporation of our Guard Metric Technology provides the relief of management knowing which guard is on duty, accessibility to daily activity reports, visuals, incident reports and much more in real time. Adirondacks Protection Services have a portfolio of completed and on-going projects with a particular emphasis on Residential and Commercial businesses, Retail Loss Prevention, Parks and Recreational facilities, Health and Medical facilities, Constructions Sites, Marinas, School, Colleges, Universities, various businesses, industries, and institutions. We are convinced that you are the consummate professional we are seeking with the ESSENTIAL JOB FUNCTIONS to bring on board and add value to our list of growing clients and company with the required JOB REQUIREMENTS. We will provide onsite and continuous training in Trauma Care, Mental Issues, Narcan, Access Control, Portable Hand-Held Wands, Walkthrough Metal Detectors, De-escalation and X-Ray Machine. Applicants must submit their updated resume by email for consideration with their chosen and committed schedule. Only applicants with serious interest and commitment to their chosen schedule should respond by email with their updated resume and without schedule conflict with their other job. We have immediate opening for security professionals as SCHEDULED in Brooklyn. SCHEDULE 203 BROOKLYN (a)Thursday, Fridays, Saturdays, Tuesdays and Wednesdays – 2300 hrs. – 0700 hrs. (b)Thursdays, Fridays, Saturdays, Sundays and Wednesdays – 0700 hrs – 1500 hrs (c)Saturdays, Sundays, Mondays and Tuesdays (d)Thursdays, Fridays, Saturdays and Sundays -1500 hrs. – 2300 hrs (e)Mondays, Tuesdays and Wednesdays – 1500 hrs – 2300 hrs (f)Thursdays, Tuesdays and Wednesdays – 1500 hrs. – 2300 hrs (g)Thursdays, Fridays, Saturdays, Tuesdays and Wednesdays ESSENTIAL FUNCTIONS • Report for duty as scheduled, • Provide High Visibility in Company Uniform, • Protect Property from Lost and Vandalism, • Maintain a Safe and Secure Environment, • Conduct Routine Patrols and Spot Checks, • Scan In, Out, Patrol and Report with App, • Access Control, and Portable hand-held wands,, • Keep a Clean and Safe Work Area., • Attend Training Sessions – Trauma Care, Narcan, • Execute all written and verbal instructions. JOB REQUIREMENTS (a) Social Security Card (b)High School Diploma/ GED (c) NYS ID Card (d) NYS Security Guard License (e) F02 Certificate of Fitness (f) CPR/AED Certification (g) Narcan (h) Smart Phone (i) Bilingual (J) Exceptional Report Writing Skill (k) Professional Appearance BENEFIT OF EMPLOYMENT • Paid Bereavement Day, • Weekly Ontime Onsite Payment, • Free All-Weather Uniforms, • Promotional Opportunities, • Work Other Location, • Fixed Schedule

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  • Residential Coordinator
    Residential Coordinator
    2 months ago
    $52500–$58000 yearly
    Full-time
    Hackensack River Waterfront, Jersey City

    If you are looking for a rewarding opportunity to work in the non-profit area Hudson Milestones could be a wonderful organization for you to join! The Residential Coordinator (Group Home Manager) or RC, position requires experience in planning and implementing programs for adults with intellectual/developmental disabilities. It involves quality assurance, training of staff, preparation of programmatic and financial data reports, and personnel related responsibilities. The RC is responsible for ensuring a smooth operation and remaining compliant with agency and state regulations. We are looking for a strong candidate to lead a Hudson County based Group Home. Responsibilities/Requirements include but are not limited to: Responsible for reading, knowing and complying with all appropriate governing documents in the administration of their programs be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals and circulars both internal and external, and the like. Ensures compliance with the agency’s Operations and Personnel Manuals and the Division of Developmental Disabilities Standards Manual. Completes and/or reviews and submits all logs, records, forms, schedules, and reports as required by the agency and the Division of Developmental Disabilities. Maintains all program files according to agency and Division of Developmental Disabilities specifications. Attends meetings and training as directed by the Director of Residential Services. Ensures nutritional and dietary needs of the clients are met. Ensures maintenance of dietary and nutritional information on clients. Ensures all Individual Habilitation Plans and supporting documentation are implemented and consistent with agency and State philosophy and requirements and monitors same. Supervises maintenance of home and property, assuring safe, clean, and orderly environment. Ensures proper program coverage by staff at all times, consistent with client needs and program budget. Coordinates client health care including scheduling and reporting appointments and treatment. Provides transportation to medical appointments when necessary. Supervises medication dispersion and documentation. Report all unusual incident reports and internal reports Facilitates family and guardian contacts. Directs staff and volunteers in program, providing guidance, role modeling and instruction as needed. Ensures full and comprehensive training and orientation of new staff and substitutes. Completes staff evaluations and new hire probationary logs. Maintains professional demeanor in all interactions with clients, supervisors, staff, families, neighbors, professionals and others involved in the program. Maintains, documents, and disperses household funds including petty cash, grocery, client funds, recreation, salary and clothing disbursement. Coordinates daily activity and recreation schedules ensuring follow through and completion. Ensures client development in: A. Self Help Skills B. Community Living C. Social Skills D. Activities of Daily Living Ensures implementation and monitoring of Individual Habilitation Plans, Behavior Support Plans and other training plans required. Participate and ensures accuracy of payroll reporting. Provides transportation for residents as necessary. During off hours, serves as the “On Call” in case of an emergency in order to provide coverage or as directed by the Director of Residential Services. Implements department wide programming as requested by the Director of Residential. Monitors program budget to ensure appropriate expenditures. Coordinates, attends and/or schedules all required meetings relevant to the operation of the residential program as directed by the Director of Residential Services and/or Chief Executive Officer. Provides a consistent means of relaying information from the Administration to staff and vice versa as needed. Works flexible hours as necessary for the benefit of the program. Respects the confidential nature of all information regarding clients and families. Ensures that a client’s dignity is not compromised in any way. Ensures that a safe and healthy environment is maintained for all clients at all times. Cooperates with the Licensee and any Department staff in any inspection or investigation. Performs all other duties as assigned by the Director of Residential Services and/or the Chief Executive Officer or his/her designee. All staff are strongly encouraged to participate in any/all fundraising activities to any extent possible. Each RC is required to work 1 evening, 1 Weekend Day, and 1 overnight per month for staff supervision. Candidates must possess a valid NJ driver's license (or transfer), be 21 and older, pass physical & substance screening, fingerprinting and complete online state mandated training prior to Orientation. EOE V/W/D Position Requirements: Bachelor’s Degree in Special Education, Psychology or related field, or Equivalent Valid New Jersey driver’s license (Probationary/Provisional not accepted) Strong written and oral communication skills. Twenty-one years of age or older. Supervisory skills a must. A minimum of three (3) years experience working with people with intellectual/developmental disabilities including individual habilitation plan development, program monitoring and behavioral plan development experience One (1) year experience in a residential program as a Group Home Manager Two (2) years additional experience in a residential program in a supervisory role. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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