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Job DescriptionDo you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. JOB SUMMARY This position provides online remote control systems support to our customers by receiving support calls from customers and troubleshooting and resolving issues. The Support Engineer position is a great opportunity to be a key contributor in a culture that focuses on commitment to high quality solutions for our customers. In this position, you will apply your Rockwell/AB, Siemens, etc. PLC and related controls hardware and Rockwell (FactoryTalk SE/ME, Batch, etc.), Aveva (Wonderware) and Ignition automation software, and IIT (SCADA, cisco networking, VMware, Veeam, Windows and Linux server) skills while providing high quality support to our customers’ Industrial Automation and IIT needs. ESSENTIAL JOB FUNCTIONS • Be able to satisfy customer support advanced automation requirements during escalation situations in coordination with other team members, • Communicate with customers via multiple methods (e.g., phone, email, text, chat/IM, etc.), • Be able to provide detailed technical support within the entire automation technologies stack, devices, and tools, • Track issues and follow internal support procedures from customer origination to completion, • Be a key member of the escalation for automation incidence and determine when additional resources are required, • Develop and improve tools to assist with the gathering and processing of customer systems and data, • Leverage internal tools to capture customer and technical information learned during support incidents, • Provide updates to account management resources, • Provide feedback to internal stakeholders regarding field performance, • Update internal knowledgebase with site configurations, issue resolutions, and collaboratively determine solutions with colleagues, • Work with the Support Department Manager to identify training objectives and opportunities Traveling up to 5% may be required to support project lifecycle, training, or other professional related travel. A valid driver’s license is required. REQUIRED EDUCATION AND EXPERIENCE • Requires a bachelor's degree (or international equivalent) in automation engineering, electrical engineering, mechanical engineering, manufacturing engineering, or related field, • 6+ years of relevant experience, • Expert familiarity with automation information software vendor platforms (Rockwell FactoryTalk SE/ME, FT Batch, Aveva Wonderware, Inductive Automation Ignition, etc.), • Expert familiarity with PLC and controls hardware (Rockwell/Allen-Bradley, Siemens, others a plus), • Familiarity with virtualization platforms (primarily VMware/Veeam), • Familiarity with datacenter hardware (HP, Dell) and infrastructure software (VM backup, antivirus, etc.), • Familiarity with network hardware and SCADA configurations, • Familiarity with Windows and Linux OS administration, • Familiarity with RDBMS and related software (primarily MSSQL, SRSS), • Familiarity with support project management software (Wrike, Jira, Remedy, ManageEngine), • Strong desire to document solutions and update company accessible knowledgebase KNOWLEDGE, SKILLS, AND ABILITIES • Self-motivated with ability to meet deadlines independently and as part of a team, • Ability to forge positive working relationships with a wide variety of people, • Ability to complete root cause analysis and communicate recommendations, • Excellent written and verbal communication skills, • Expert familiarity with automation information software vendor platforms (Rockwell FactoryTalk SE/ME, FT Batch, Aveva Wonderware, Inductive Automation Ignition, etc.), • Expert familiarity with PLC and controls hardware (Rockwell/Allen-Bradley, Siemens, others a plus), • Familiarity with virtualization platforms (primarily VMware/Veeam), • Familiarity with datacenter hardware (HP, Dell) and infrastructure software (VM backup, antivirus, etc.), • Familiarity with network hardware and SCADA configurations, • Familiarity with Windows and Linux OS administration, • Familiarity with RDBMS and related software (primarily MSSQL, SRSS), • Familiarity with support project management software (Wrike, Jira, Remedy, ManageEngine), • Strong desire to document solutions and update company accessible knowledgebase PHYSICAL REQUIREMENTS & WORKING CONDITIONS • Extensive computer use, • Travel to industrial manufacturing facilities, • Working around production equipment and production personnel, • Work in hot or cold areas. Work in noisy areas., • Work up and down stairs, ladders, indoors and outdoors, • Electrical/Instrumentation Device Troubleshooting. Includes voltage testing, • Ability to work with people having varied technical experience levels including operations, engineering, equipment supply, and construction personnel, • Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE, • Employees must comply with customer specific safety requirements and PPE Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.

Job Description We’re excited to announce a bold new expansion within the Directive family: the launch of a specialized consultancy focused exclusively on social media advertising. This new venture will offer a distinct identity within our established brand, built to push the boundaries of social media marketing for B2B clients. This agency will be a hub for innovative strategies, helping clients leverage the full power of LinkedIn to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you! Job Description: We’re looking for a creative, curious, and ambitious designer who’s excited to make their mark in performance-driven advertising. You’ll bring ideas to life across channels like LinkedIn, Meta, YouTube, and TikTok, crafting visuals that stop the scroll and drive results. This role is perfect for someone eager to learn, experiment, and showcase their skills in a fast-paced environment where design directly impacts business outcomes. We’re looking for designers who embrace the impact of their work. Working closely with cross-functional teams, you will be responsible for designing, and implementing creative assets to use in A/B tests and other optimization strategies to achieve our clients’ business objectives. The ideal candidate should have a strong design portfolio, excellent communication and collaboration skills, and the ability to work in an agency environment with exposure to exciting enterprise brands. Key Responsibilities: * Craft compelling design assets such as ad sets and landing pages, that are backed by data to drive improvement of digital marketing KPIs. * Produce motion graphics and basic short-form video cutdowns optimized for social media advertising, including LinkedIn, Instagram, and YouTube. * Edit existing video assets into high-performing ad units tailored to platform specifications, aspect ratios, and attention spans. * Collaborate with the media and content teams to align motion creative with audience insights and campaign goals. * Support Abe’s own marketing with compelling creative that helps us stand out * Maintain brand consistency across all static, motion, and video assets while adapting creatively to different audience segments and platforms. * Collaborate with internal teams and client teams to understand business goals, target audience, and additional data points to help with the creation of A/B tests and data driven designs * Design and implement A/B tests tests and other experiments using CRO tools such as Optimizely, Unbounce, and/or Crazyegg * Conduct user research, usability testing, and heat mapping analysis to gather insights and validate design decisions. * Continuously iterate and refine designs based on feedback, data insights, and testing outcome * Manage multiple design projects simultaneously while communicating effectively with project management and additional internal stakeholders to provide updates on the status of their projects, respond to feedback, and ensure that their needs are being met. * Stay updated on industry trends, best practices, and emerging technologies related to CRO and user experience design. Qualifications: * Experience: * 1-3 years experience in graphic design, with a focus on performance drive creative and CRO * 1 year experience with motion graphics * Expertise in Adobe Creative Suite, including Figma, Photoshop, Illustrator, and/or InDesign * Basic video editing and motion graphics experience using Adobe Premiere Pro, After Effects, or similar tools * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. * Knowledge and execution of performance marketing metrics like A/B Testing, CRO Analytics, Heatmapping, and experience designing for performance-driven campaign Benefits * 🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience. * 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle * Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents * Benefits to Support the Whole Person: * 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace * 💪 Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care * 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave * 💰 Financial - Traditional and Roth 401(k) with a 3% company match * 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time Work Environment Requirements As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to . Additional Information At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-CV1