MH/SA Adult Qualified Professional
11 days ago
Greensboro
Job DescriptionBenefits: • Employee discounts, • Health insurance, • Paid time off About the Role: Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area. Benefits/Perks • Career Advancement Opportunities, • Competitive Compensation, • Health Insurance Clinical & Service Responsibilities, • Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs, • Complete comprehensive assessments, service notes, and person-centered documentation, • Assist members with goal development, skill-building, crisis prevention, and community integration, • Coordinate care with providers, therapists, case managers, referral sources, and outside agencies, • Monitor member progress toward treatment goals and provide ongoing support and interventions, • Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned, • Provide psychoeducation, coping skills training, and support with independent living skills, • Assist members with accessing housing, medical care, transportation, employment, and community resources, • Maintain productivity expectations and complete documentation within required timeframes, • Participate in treatment team meetings, staffing, supervision, and trainings Administrative & Operational Responsibilities, • Complete timely and accurate documentation within the Electronic Health Record (EHR), • Maintain daily schedules, appointments, and member contact logs, • Coordinate referrals and follow-up appointments, • Communicate updates and concerns to supervisors and treatment team members, • Ensure compliance with Medicaid, state, and agency documentation requirements, • Assist with audits, authorizations, and record reviews as requested, • Enter and maintain member notes, • Complete and review QP staff notes, • Check and respond to agency emails daily, • Complete initial supervision plans for staff and communicate updates to Human Resources, • Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records, • Review staff caseloads and update authorization tracking lists, • Participate in administrative meetings and staff caseload meetings, • Review grievances and incident reports as needed, • Monitor non-maximized service hours and productivity, • Participate in team meetings with core staff and treatment teams, • Complete documentation and updates within Microsoft systems and internal tracking platforms, • Attend monthly staff meetings and mandatory agency meetings, • Participate in chart audits and quality assurance activities, • Conduct quality insurance and compliance calls, • Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required, • Maintain and update community resource lists, • Participate in peer review activities with leadership, • Track therapy and medication management appointments, • Process member discharges for no-show status, inactivity, or as clinically indicated, • Participate in supervision sessions and staff development activities, • Track treatment compliance for treatment team meetings and required assessment tools, • Complete NC TOPPS documentation and updates, • Schedule and coordinate documentation updates, • Complete annual trainings and compliance requirements, • Update intake documentation and admissions records, • Complete grievance and incident reporting documentation, • Create and maintain staff supervision plans, • Participate in disciplinary action processes as directed by leadership, • Complete DLA-20 assessments and updates Communication & Coordination, • Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies, • Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements, • Serve as a liaison between members and treatment providers to support continuity of care, • Respond professionally and appropriately during crisis situations, • Maintain healthy professional boundaries with members and families Compliance & Professional Standards, • Maintain strict confidentiality of protected health information, • Follow all agency policies, procedures, and professional conduct standards, • Participate in staff meetings, trainings, supervision sessions, and continuing education, • Adhere to HIPAA, OSHA, infection control, and workplace safety standards, • Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices, • Maintain accurate and timely service documentation according to Medicaid standards Qualifications Education • Bachelor’s degree in Human Services or related field required Examples include:, • Psychology, • Social Work, • Counseling, • Human Services, • Sociology, • Criminal Justice, • Behavioral Science OR, • Qualified Professional status meeting North Carolina Medicaid and DHHS requirements Experience, • Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred, • Community-based service experience preferred, • Experience working with Medicaid populations preferred, • Experience with Electronic Health Records (EHR) preferred, • Knowledge of person-centered planning and behavioral health documentation preferred, • Experience with treatment planning, crisis planning, and service coordination preferred Skills & Competencies, • Strong verbal and written communication skills, • Excellent organizational and time management abilities, • Ability to work independently and within a multidisciplinary team, • Strong crisis intervention and problem-solving skills, • Ability to build rapport and maintain professional relationships, • Knowledge of community resources and service coordination, • Attention to detail and documentation accuracy, • Strong documentation and compliance skills, • Ability to manage deadlines and productivity expectations, • Bilingual candidates are encouraged to apply Preferred Qualifications, • Experience with NC Medicaid services, • Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes, • Experience working with individuals diagnosed with severe mental illness and substance use disorders, • Knowledge of trauma-informed care and recovery-oriented treatment approaches, • Valid North Carolina driver’s license and reliable transportation, • Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements Physical Requirements, • Ability to sit, stand, bend, and travel throughout the community as needed, • Frequent computer, phone, and documentation use, • Ability to transport and assist with member support activities, • Ability to lift up to 15–25 pounds occasionally, • Clear verbal and written communication skills Work Environment, • This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs., • Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services. About Us: United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration. Flexible work from home options available.
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