Dispatch Customer Service Manager - On-Site in Palm Springs, FL
hace 3 días
West Palm Beach
Job Description On-Site Dispatch Customer Service Manager Job description: Warrior Service Company is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills. Essential Duties and Responsibilities: • Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project., • Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles., • Manager and oversee a fleet of 40+ drivers in over 8 states., • Ensure customer requests flow smoothly into and through the entire cycle., • Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum., • Performs and documents post-project reviews with assistance from operations management., • Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects. Required Qualifications: • Proven experience working with Salesforce (required), • Field Service Dispatch Experience for multi-state dispatch., • Have managed a Team of 30+ people, • Ability to prioritize and delegate, • Strong Leadership Qualities, • Knowledge of office management systems and procedures, • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular), • Excellent time management skills and the ability to prioritize work, • Attention to detail and problem-solving skills, • Ability to develop new processes and implement them, • Route optimization experience, • Excellent written and verbal communication skills, • Strong organizational skills with the ability to multi-task Education: • Bachelors in Business or related field Job Type: • Full-time perm Salary: • $70,000.00 - $80,000.00 per year, • Bi-Annual Reviews, • Bonus/Incentive Potential Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Sick Leave, • 11 Day Paid Federal Holiday Leave, • Parental leave, • Vision insurance Schedule: • 8-hour shift--8a to 4:30p OR 11a to 8p, • Monday to Friday, • No weekends Required Experience: • Customer service management: 5+ years, • Dispatch management: 5+ years, • Field Service Dispatch: 5+ years, • SalesForce CRM: 3+years, • If no SalesForce and/or Dept. of VA work experience......need to have 5+ years of work experience with management, managing over 35 employees. Ability to Relocate: • Palm Springs, FL 33406: Relocate before starting work (Required) Work Location: • In-person located in Palm Springs, FL corporate Office Job Type: • Full-time Monday to Friday 8a to 4:30p OR 11a to 8p 40 hours per week