Senior Assistant Property Manager
7 days ago
West Palm Beach
Job Description Position Overview The Assistant Property Manager supports the daily operations of a luxury multifamily community with over 500 units, ensuring an exceptional living experience for residents while driving operational efficiency and financial performance. This role requires a polished, service-oriented professional with strong organizational skills, leasing expertise, financial acumen, and the ability to support all aspects of property management. The Assistant Property Manager acts as a key partner to the Property Manager and serves as a leadership presence on the property. Key Responsibilities 1. Resident Relations & Customer Service • Provide a luxury-level customer service experience to all residents, prospects, and guests., • Respond promptly to resident inquiries, concerns, maintenance requests, and escalations., • Manage the move-in/move-out process, ensuring all steps—inspections, keys, orientation, documentation—are completed professionally., • Organize community events, resident engagement programs, and retention initiatives., • Maintain a positive, solution-focused approach to conflict resolution. 2. Leasing & Marketing Support • Assist with leasing efforts, including tours, follow-ups, application processing, and approvals., • Ensure all marketing materials, online listings, and branding reflect the luxury standard of the community., • Track and report occupancy, renewal rates, traffic, and leasing performance metrics., • Support marketing campaigns, outreach efforts, and partnerships to drive occupancy goals., • Maintain accurate records of availability and ensure units are market-ready. 3. Financial & Administrative Management • Assist in preparing, reviewing, and tracking annual budgets, monthly reports, and financial performance., • Process rent payments, late fees, deposits, refunds, and delinquency follow-up., • Support vendor invoicing, purchase orders, and expense control procedures., • Maintain organized and compliant lease files, resident documents, and audit-ready records., • Prepare notices, communications, and resident correspondence in accordance with policies and regulations. 4. Operations & Compliance • Work closely with the Property Manager to ensure smooth daily operations of the community., • Assist with regulatory compliance, fair housing requirements, and company policies., • Support oversight of maintenance operations, including timely completion of work orders and preventive maintenance schedules., • Conduct regular property tours, unit inspections, and curb appeal checks to uphold luxury standards., • Ensure all common areas, amenities, and building features remain in top-tier condition. 5. Leadership & Team Support • Serve as the acting manager in the Property Manager’s absence., • Support leasing consultants, concierge/front desk, and maintenance teams with tasks, guidance, and daily operations., • Participate in team meetings, training sessions, and performance feedback initiatives., • Help foster a positive, professional, and collaborative workplace culture. 6. Technology & Systems • Utilize property management systems (e.g., Yardi, RealPage, Entrata) for leasing, reporting, and resident management., • Assist with digital communication tools, resident portals, and online service request systems., • Ensure data accuracy and confidentiality across all platforms. Qualifications • 2–4 years of experience in property management, preferably in luxury or Class A multifamily communities., • Strong understanding of leasing, property operations, and customer service best practices., • Experience with large-scale communities (500+ units) highly preferred., • Proficiency in PMS software such as Yardi, RealPage, AppFolio, or Entrata., • Knowledge of Fair Housing laws, local housing regulations, and compliance standards., • Excellent communication, interpersonal, and problem-solving skills., • Ability to multitask, prioritize, and work in a fast-paced environment., • Professional appearance and demeanor suitable for a luxury environment., • Flexible to work weekends or evenings as needed. Key Attributes • Resident-focused and service-driven, • Highly organized and detail-oriented, • Strong follow-through and accountability, • Professional, polished communication style, • Calm under pressure; adaptable, • Team-oriented with leadership potential, • Proactive, solutions-minded, and reliable Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to building a diverse, inclusive, and supportive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other legally protected status.