In-Room Dining Server
4 days ago
Palm Beach
Job Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug-Free Work Place. ESSENTIALS JOB FUNCTIONS: • Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality., • Perform opening and closing procedures, complete checklists and assigned side work. Refill salt, pepper, and other condiments., • Clean and sanitize assigned areas and tools thoroughly before and after shift end., • Polish glasses and silverware, fold napkins, clean and sanitize menus, tables, trays, and high touch surfaces., • Set up room service trays and tables to prepare for incoming orders., • Answer in-room dining phones using appropriate etiquette and receive orders., • Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods., • Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way., • Correctly customize orders as requested and check with kitchen staff., • Submit orders to kitchen and bar by entering orders in POS system. Explain any special instructions with accurate abbreviations., • Manage guest orders in a timely and anticipatory manner., • Notify guests and management of delays in service delivery., • Prepare hot and cold beverages, such as coffee and/or tea, according to designated recipes and quality standards., • Set trays and tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms, villas, pools or meeting rooms., • Add any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.)., • Serve drinks and meals according to service standards while managing guest orders in a timely and anticipatory manner., • Serve alcoholic beverages in accordance with federal, state, local and company regulations., • Collect guest trays, clean and remove the trolleys from guest rooms and hallways., • Respond to guest requests in a timely, friendly and efficient manner., • Present checks to guests and obtain payments. Process payments in POS system and close out checks., • Perform order taker duties and answer room service telephone, as needed., • Responsible for coordinating in-room dining service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations., • Assist in expediting food from the kitchen when necessary., • Complete opening and closing procedures in the pool areas. Ensure that the entire pool areas are clean and presentable at all times., • Maintain clean, orderly and fully stocked service stations. Maintain appropriate stock levels of glassware, silverware, dishware, linens, and pool towels., • Maintain the highest level of standards of quality of products and service at all times., • Advise supervisor/manager of any complaints as soon as they occur., • Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times., • Maintain high standards of personal appearance and personal hygiene., • Demonstrate ability to multi-task, manage time and work well under pressure., • Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees., • Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies., • Follow outlet policies, procedures and service standards., • Notify Loss Prevention immediately of found items if guest has departed., • Maintain a professional courteous manner with all guests and fellow employees., • Assist with special and deep cleaning projects as assigned by a supervisor., • Perform any other duties as requested by supervisor., • 6 months of Food & Beverage experience in a busser/runner/server assistant role., • Good understanding of steps of service., • Ability to carry and balance plates and trays., • Excellent guest service skills and passion for hospitality., • Ability to read, write, speak, understand, and communicate in English., • Ability to communicate professionally and respectfully with guests and co-workers., • Ability to compute basic mathematical calculations., • Detail-oriented and thorough., • Strong interpersonal and problem-solving abilities., • Ability to prioritize and multitask., • Ability to perform consistent work to the hotel’s high standards., • Must be able to work weekends and holidays as needed., • Ability to maintain personal hygiene., • Ability to work quickly and efficiently., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • High school diploma or equivalent., • Previous fine dining experience/training., • Prior experience with Food & Beverage POS systems., • Fluent in a secondary language.