Front of House Manager
25 days ago
Minneapolis
Job DescriptionBenefits: • Free Meals, • Bonus based on performance Front of the House Reporting Relationship The Front of House Manager reports directly to the General Manager/Managing Partner. The Service Staff, Food Runner, and Host/Hostess report to the Front of House Manager. Managerial Duties • Complete knowledge of all policies, procedures, and training techniques, and marketing plans as they apply to our operation., • Train new and existing employees pub procedures and job functions., • Attend a weekly meeting with all managers and follow up with all assignments for that week., • Work with Kitchen and bar management on ordering, receiving, and inventory assistance on all pub-related issues., • Responsible all new hires are trained according to our standards and procedures., • Must possess strong product knowledge of all menus., • Practice the principles of pub management, on a per shift basis., • Responsible for accuracy and completeness of physical inventory., • Responsible for maintaining a clean, healthy, and safe pub environment., • Monitor equipment/systems and assists in calling repair personnel., • Monitor employee theft, purveyor errors, pilferage, waste, yields, and brings those problems to the attention of co-managers for correction., • Work diligently to maintain consistent food, beverage, labor, and general pub supplies costs on a continuing basis., • Maintains organized, clean. and orderly interior and exterior of the pub., • Follows specific procedures for ordering, receiving, storage, and inventory controls., • Ensure good relations with the law enforcement, government authorities, and the community., • Adhere to all state and local laws regarding the service of food and alcohol., • Maintain a friendly, courteous, and professional relationship with all customers and employees.Staff, • Interviewing and recruiting front of house staff., • Manage the orientation and training of all staff., • The evaluation, discipline, and termination of staff., • Managing employee schedules., • Ensure all employees adhere to health, safety, and security procedures., • Weekly creation of employee schedules.Sales and Marketing, • Maintain marketing strategy with the General Manager/Managing Partner., • Maintain promotional strategy with General Manager/Managing Partner ., • Maintain advertising various platforms., • Supply of all promotional materials.Operations, • Ensure excellent quality and presentation of food and beverage., • Maintain the Customer Service Policy., • Ensure that all customers receive excellent service., • Maintain the excellent operational standards throughout the pub., • Handle customer complaints., • The overall interior and exterior cleanliness of the pub., • Ensure operations are in compliance with all applicable health codes, • Ensuring compliance with all liquor commission regulations., • Arrange maintenance and/or repair work as necessary., • Provide a safe environment for both customers and employees., • Monitor and record levels of sales and profitability., • Achieve target levels of table turnover, employee productivity, check averages, and labor costs., • Generating all necessary management reports accurately and on time., • Handling and accounting for all cash.Qualification Standards, • Must be 21 years of age with legal identification., • Provide food handler and/or serve safe alcohol certification., • Ability to reach, bend, stoop, wipe, and climbs stairs., • Lifts 50-60 pounds. Move cases of food, beverage, and merchandise on a continuing basis., • Capable of standing during entire shift as needed., • Reading and writing skills are required., • Hazards may include, but are not limited to slipping, burns, strains, and cuts., • Required quick mathematical calculations (addition, subtractions, and multiplication)., • Requires audible communication and hearing skills on the phone and in the pub., • Requires a professional and clean appearance., • Physical agility and dexterity of both hands., • Requires professional, outgoing personality, frequent contact with guests, vendors and employees.