Restaurant Manager
2 days ago
Los Angeles
Job Description Restaurant Floor Manager Job Description Reports to: F&B Management Summary of Position: This position is responsible for ensuring excellent guest service, supervising the staff and floor, and providing staff and guest support. Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: • Ensure that there is a management presence on floor at all times., • Uphold Coyle, Forbes and all Service Standards., • Reports to work as scheduled, in uniform, well groomed, and ready to be in position., • Maintains professional relationships with all coworkers and guests., • Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work., • Follows checklists and standard operating procedures., • Conducts section inspections daily: ensures glasses, silverware candles are all free of spots and fingerprints. Ensures that sections are free of debris on floor, around tables, on seats, in bushes., • Conducts side work inspections daily: ensures that side work is complete and waiter stations are clean and organized., • Conducts daily pre-service meetings which include uniform and grooming check for all floor staff and quiz for each server and runner on menu item, wine, cocktail or service protocol., • Delegate stations and tasks to all F&B staff members., • Supervise all F&B staff to ensure policy and procedures are being upheld to Company standard., • Make scheduling decisions on a daily basis as it pertains to call outs and business needs., • “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation)., • Maintains a safe, clean, organized, and well stocked work area., • Greeting and seating guests, ensuring service is prompt, efficient and courteous., • Assisting guests and team as needed., • Managing reservations, questions and guests complaints., • Ensuring resolution of guest complaints to guest satisfaction., • Ensuring supplies required throughout service are appropriately stocked and replenished., • Assisting with scheduling, supervising, payroll, training and evaluating team., • Having full knowledge of menus., • Having deep knowledge of wine., • Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures., • Documenting staff violations of policies and procedures to upper management., • Possess a genuine interest and understanding of food and beverage., • Oversee the flow of guests within the restaurant., • Manage the reservations and host team., • Liaise with kitchen staff and floor staff., • Ensure workload is balanced and urgent situations are dealt with immediately., • Maintain ambience of restaurant - lighting, music, cleanliness, etc, • Other duties as assigned. Summary of Requirements: • Degree, Diploma or Certification in hospitality management preferred., • 3+ years restaurant experience required., • The position requires an energetic, professional staff member who has an excellent track record in hospitality and who thrives in a fast-paced service environment., • The ideal candidate must possess thorough food & beverage knowledge and excellent communication skills., • Have excellent customer service skills and the ability to understand and respond to individual guests’ needs and requirements., • Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail., • Able to organize time effectively and prioritize tasks., • Possess the ability to work as part of our team, yet work independently and use initiative, • Proven team leadership and basic trainer skills., • Excellent organization, communication (verbal and written in English) and interpersonal skills., • Micros, Open Table experience. Summary of Physical Requirements: • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the restaurant to others., • Must be able to move, pull, carry or lift at least 20 pounds., • Occasionally kneel, bend, crouch and climb as required. Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.