Branch Manager
hace 16 días
San Francisco
The Branch Manager, Parking and Transportation is responsible for the leadership, operational performance, and financial results of an assigned branch overseeing parking and transportation services. This role drives service excellence, ensures operational compliance, manages client relationships, and maintains a profitable and efficient portfolio. The Branch Manager oversees staffing and daily operations, ensures accurate revenue control, manages equipment and facility needs, and collaborates with internal teams on growth and retention opportunities. This position plays a key role in ensuring client satisfaction, employee engagement, operational consistency, and long term branch success. Pay: $140,000.00/annually The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ___ • Lead daily parking and transportation operations across assigned facilities, ensuring adherence to operational standards, safety requirements, and contractual obligations., • Hire, train, schedule, mentor, and evaluate supervisors, shuttle operators, valets, and frontline parking personnel., • Maintain strong client relationships with regular communication, site visits, business reviews, and prompt issue resolution., • Monitor and manage branch financials, including labor budgets, revenue control, expense management, and P&L performance., • Oversee revenue collection processes such as ticketing, cash handling, automated systems, audits, and financial reconciliation., • Ensure compliance and safe operations across parking, shuttle, and mobility services, including DOT requirements where applicable., • Implement and maintain quality assurance programs to ensure operational excellence and customer satisfaction., • Ensure accuracy and uptime of parking systems, shuttle equipment, access control devices, and facility infrastructure., • Coordinate maintenance and repairs through vendors, technicians, and facility management partners., • Develop and implement operational improvements to increase efficiency and enhance customer experience., • Collaborate with sales and business development teams on proposal support, pricing, and new business opportunities., • Maintain compliance with all state, local, and federal regulations related to parking, transportation, accessibility, and workplace safety., • Prepare financial, operational, and performance reports for senior leadership., • Lead transition activities for new accounts, including onboarding, equipment setup, and staffing coordination., • Perform special projects and other duties as assigned., • Meet financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers, • Special projects and other duties as assigned. Education: • Ability to read, understand, and manage profit and loss statements., • Proven experience leading large, diverse teams in a fast‑paced environment., • Strong customer service orientation and relationship‑building ability., • Strong analytical skills with experience managing budgets and operational data., • Ability to manage multiple priorities under tight deadlines., • Strong problem‑solving and decision‑making abilities., • Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation., • Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills., • Proven leadership in delivering high-impact solutions., • Ability to resolve issues under tight timeframes and pressure., • Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills, • Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients. ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit . ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.