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OPERATING METRICS * Maintain Average Speed of Answer of 20 seconds for 90 percent of calls. * Maintain an abandoned call rate of less than 2 percent. * 95 percent of customer requests are processed ...

... Operating Procedures (SOPs), and relevant regulatory guidelines, including EMEA and FDA standards, as well as general State and Country Regulations (e.g., CLIA, CAP, USP, ISO 9001, USDA regulations ...