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Job Description Program: Nursing – Case Management Department: Health Services Reports to: Supervisor of Nurse Case Management Services Compensation: $33.10-$43.67 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am Schedule: Monday-Friday 10:00am-7:00pm Status: 100%, Full-Time, Non-Exempt, Union Probation: 90 days Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan Center’s Mission: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community. JOB SUMMARY: Under supervision of the Supervisor of Nurse Case Management Services, the LVN Care Coordinator - Psychiatry will collaborate with Psychiatric Providers in implementing/supporting care plans, support clinic flow, coordinate patient care, promote continuity of care, and facilitate appropriate delivery of Psychiatric Healthcare services. Services will be provided to support quality patient care in compliance with local, state, and federal regulations and accreditation standards. ESSENTIAL FUNCTIONS: • Serve as part of a multidisciplinary care team to provide a range of patient care services;, • Work in collaboration with Psychiatric Providers and other Health Services staff to maintain an effective and efficient program;, • Facilitate patient access to Psychiatric Healthcare;, • Within the scope of license, provide skilled nursing care, administer medications, treatments, EKGs, vital signs, and provide patient education regarding medications, diagnosis, and prevention with specific regards to Psychiatric illnesses;, • Observe patients for any medication side effects or reactions; document side effects or reactions, and report to Psychiatric Providers and Nursing Management;, • Coordinate and communicate with Psychiatric Providers, patients, and pharmacies regarding patient’s medication prescriptions and refills;, • Coordinate and support activities related to prior authorizations and Patient Assistance Programs (PAPs) needed for all Psychiatric medications;, • Assist in care coordination related to Psychiatric Healthcare;, • Maintain complete and accurate files documenting all care and services provided in the patient’s health record;, • Maintains clear and concise communication, including case presentations, written progress notes, medication lists, summaries, and reports;, • Coordinate referrals and obtain consult notes as needed per clinic protocol to all specialty consultants and ancillary health care services;, • Reduce gaps in services by promoting continuity of care and follow-up of patients;, • Serve as a liaison between Health Services and specialist consultants; and work in partnership to provide consistent, quality care to patients;, • Support coordination of care transition for patients engaged in home health, hospital discharge, and hospice care etc.;, • Assist with Psychiatric Healthcare education for patient, partner, and family members; provide Psychiatric health promotion and prevention teaching;, • Provide and reinforce education from Psychiatric Providers pre-approved printed educational materials;, • Increase the access and utilization of Psychiatric Healthcare services by eliminating barriers and promoting early and on-going intervention and adherence;, • Assist with continuous improvement of total quality care as it relates to nursing services and medication treatment and adherence;, • Monitor clinic refrigerators and maintain temperature logs; notifies supervisor of any out-of-range temperatures;, • Interact in a professional manner with health services staff and patients;, • Exercise appropriate judgment and decision-making skills;, • Use standard office machinery including personal computers and printers in performance of duties;, • Assist in data auditing tasks, prepare reports as required, and submit in a timely manner;, • Participate in staff meetings, agency meetings, planning meetings, and other meetings as needed;, • Comply with requirements of OSHA, HIPAA, and other applicable regulations;, • Other duties as assigned. JOB QUALIFICATIONS AND EXPERIENCE: • Prefer three years of experience in direct patient care; preferably in an ambulatory care setting;, • Prefer experience in Psychiatric Healthcare and treatment/adherence experience;, • Basic knowledge of Psychiatric diseases and conditions;, • Basic knowledge of care coordination and navigation throughout the managed care process i.e., prior authorization, specialty care coordination, patient assistance program;, • Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills;, • Excellent Computer skills and knowledge of Microsoft Office, word processing, Electronic Health Records, and other software systems;, • Ability to be self-motivated and dedicated to initiating and completing complex tasks;, • Ability to handle multiple tasks, be detailed oriented, and maintain strict confidentiality of medical information;, • Able to work well independently with minimum supervision;, • Bilingual (English/Spanish) skills a plus;, • Knowledge of or experience working with the LGBTQ community and familiarity with issues of relevance to LGBTQ people;, • A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;, • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. TRAINING, EDUCATION AND LICENSURE: • Current California LVN license, • Current AHA CPR certification The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status. The Center has implemented a policy requiring all staff to be up-to-date with COVID-19 vaccinations as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet, is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet success is its people with the commitment to a better healthcare experience. When you join RadNet as an IS Field Support Specialist you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Through collaboration with vendors, procurement staff, and operational leadership, assess the functional needs of the business in relation to hardware and software standards., • Participates in workflow analysis, design, configuration, evaluation, testing, implementation, training, end-user support, and ancillary clinical systems., • Act as liaison between IT and Branch Sites/Offices for various Information Systems and Operational projects and evolutions, • Interact with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues., • Monitor and complete all support and project related tasks and activities., • Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process., • Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and vendors, • Previous IT experience required, • Microsoft Certified Systems Engineer (MSCE) preferred, • CompTIA A+ Certification preferred, • Experience in clinical systems implementation preferred We Offer: • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.