JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.
Job description Are you passionate about mental health and innovative treatment methods? We're looking for a full-time TMS Technician to join our dedicated team at our Downtown Brooklyn psychiatric offices. This is an exciting opportunity to be part of a growing field, helping patients improve their mental well-being through cutting-edge technology. What is TMS? Transcranial Magnetic Stimulation (TMS) is a groundbreaking, FDA-approved treatment for depression, anxiety, and OCD. Using non-invasive magnetic pulses, TMS helps stimulate areas of the brain associated with mood regulation, offering new hope for individuals who haven't responded to traditional treatments. Are you or a friend suffering from depression or anxiety? Visit us and see how TMS can help. What We're Looking For : We need a compassionate, detail-oriented, and reliable individual who thrives in a patient-centered environment. You'll be responsible for administering TMS treatments, monitoring patient progress, and maintaining accurate records-all while ensuring a supportive and professional atmosphere. No prior TMS experience is required-we provide full training leading to certification! What You'll Do : Administer TMS treatments following provider protocols Ensure patient comfort and safety during sessions Track treatment progress and document patient responses Work closely with the clinical team to deliver exceptional care Maintain equipment and follow office protocols What You'll Need : Strong attention to detail and organizational skills A passion for mental health care and patient well-being Ability to multitask in a fast-paced clinical setting A reliable, professional, and empathetic demeanor Compensation & Benefits : 20 - $25 per hour (based on experience) Bonus opportunities available Comprehensive training & TMS certification provided Be part of a cutting-edge mental health practice Join us in making a real difference in patients' lives! If you're ready to be part of an innovative and compassionate team, we'd love to hear from you. Apply today!
Sleep Technician (Polysomnographic Technologist) – Part-Time, Night Shift Location: Bronx, NY 10459 Job Type: Part-Time Shift: Night Shift Job Summary We are seeking a skilled and compassionate Sleep Technician to join our team in the Bronx, NY. This part-time night shift role involves conducting overnight sleep studies to diagnose and monitor sleep disorders while ensuring patient comfort and accurate data collection. The ideal candidate should have prior experience in a sleep lab or healthcare setting, hold RPSGT or CPSGT certification (or be eligible for certification), and possess strong technical skills in sleep study equipment operation, patient care, and data analysis.
We are looking for a Pharmacy Technician to join our team here in the Chelsea area. The role would consist of maintaining proper levels of stock, interacting with customers and patients, double checking medications that are being dispensed, billing medications and ordering medications from our vendors, maintaining clean environment.