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About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences