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POSITION DESCRIPTION Position: Program Manager Program: VITA Tax Program Reports to: Program Director Salary Range: $60,000 to $65,000 Posted: March 30, 2024 Start Date: Immediately Full – Time- Vita Tax Program About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs Position Description The Program Manager is part of Ariva’s management team and has lead responsibility for the management and performance of one year round VITA tax site and up to six seasonal tax sites. The Program Manager has direct supervision of two to three permanent staff and about twelve seasonal employees. The manager is responsible for ensuring that the sites within their portfolio meet all internal and external contract goals. Ariva is one of the most established non-profit free tax assistance organizations in the Bronx. We are an IRS sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorker each year at about ten seasonal and three year round locations. The tax team is composed of 5 full-time year-round staff, 20-25 seasonal staff and about 100 hundred volunteers. This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. During the main filing season (January-April), the Program Manager can expect to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. All staff must be vaccinated and must follow the health and safety procedures in our offices. This position is 100% in person. The average work week is 45 hours, more during the income tax filing season and other busy times of year. Ariva is a growing organization, and this position offers the opportunity to grow with us. Responsibilities The Program Manager has full responsibility for the tax sites in their portfolio. The Program Manager directly oversees projects and tax sites and supervises line staff. They also provide coverage as needed in the absence of site staff to ensure seamless and efficient operations of the tax sites. The Tax Program is a VITA program highly regulated by the IRS. The Program Manager ensures that all aspects of the tax sites in their portfolio are fully compliant with all IRS VITA program requirements. Ariva is also a Certified Acceptance Agent for ITINs. This IRS program also has stringent compliance requirements and, in addition, has extensive record keeping requirements. If ITINs are accepted at any of their locations, the Program Manager is responsible for ensuring that Ariva is at all times fully compliant with the requirements of the ITIN program. Responsibilities Specific responsibilities include, but are not limited to: Primary Responsibilities · Tax site performance monitoring and reporting. Ensuring the tax sites at all times meet all IRS and local funders requirements, including but not limited to the ten IRS Quality Site Requirements. · Recruitment, mentoring, retention and supervision of site coordinators and seasonal staff. · Oversight of community outreach campaigns and marketing to support a client pipeline at assigned sites. Maintaining an up-to-date client story bank. · Cultivation and engagement of community partners, financial services partners, and other host partners in the communities where the tax sites are located · Coordinating program integration activities with Ariva’s financial counseling program. · Ensuring a highly professional and client-centered environment at all of Ariva’s tax sites. · Ensuring the tax sites have at all times adequate equipment, technology and supplies and safeguards in place to preserve the privacy and safety of client data. Duties include securely maintaining an equipment inventory of laptops and peripherals, and ensuring the software is up to date, including security and antiviral software. · Participate in weekly Ariva management team meetings. Additional Responsibilities The Program Manager will also have lead responsibility for at least one of the following initiatives: · Direct Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. · Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. · Oversee Ariva’s tax time savings and asset building initiatives. The assigned manager has lead responsibility in identifying, implementing and monitoring tax time savings efforts at our sites Supportive Responsibilities In addition to the above lead responsibilities, the Program Manager will work closely with and provide support to the Program director in the following: · Contract management. · Reviewing and approving communications content, including website information and social media content related to the tax programs Core Competencies: Minimum three years of experience in managing VITA sites. Seasonal site experience is acceptable. · A demonstrated commitment to and experience working with low-income people and in low-income communities. · Extraordinary customer service skills and high standards of professionalism. · Skilled in managing, motivating and supporting staff and volunteers. · Strong project management skills; ability to simultaneously manage several busy tax sites. · Cultural competence to provide services to the diverse members of our community. · Ability to identify and build new relationships and manage existing ones with community partners. · Computer-literate; comfortable with data management, data entry, and reporting. · Very strong written and verbal communication skills. · Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) · Contract or grant management experience and skills. · Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. · Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites. Depending on project portfolio, additional competencies may be required in: · Services to seniors · ITIN preparation · Asset building and tax time savings. In addition to the above core competencies, the ideal candidate would also have · Basic knowledge of individual income tax returns · Familiarity with social media and some or all of the following applications; Salesforce, Constant Contacts, Wordpress. Salary: $60,000 to $65,000/year, depending on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits. This posting will remain open through August 30th, 2024. "Ariva is an Equal Opportunity Employer"
Our restaurant is seeking a passionate, skilled chef to create delicious meals for our patrons. You will be responsible for planning our menu, ensuring that each dish is nutritious and cost-effective, and collaborating with a team of kitchen staff to deliver food that meets the highest quality standards. To ensure success in your role as a chef, you should be an excellent leader with great organizational skills and impeccable time management. Top candidates will also be creative individuals, capable of creating dishes that set us apart and keep people coming back for more. Chef Responsibilities: - Ensuring that all food is of excellent quality and served in a timely manner. - Planning the menu, keeping in mind budget, and availability of seasonal ingredients. - Overseeing all kitchen operations. - Coordinating kitchen staff, and assisting them as required. - Training staff to prepare and cook all the menu items. - Taking stock of ingredients and equipment, and placing orders to replenish stock. - Enforcing safety and sanitation standards in the kitchen. - Creating new recipes to keep the menu fresh. - Keeping up to date with industry trends. - Receiving feedback and making improvements where necessary.
We are seeking a friendly, reliable, and competent crew member to join our vibrant company. You will be responsible for helping the company to achieve its goals and targets. Your duties may include assisting customers and answering their questions, preparing and following checklists, collaborating with co-workers and management, completing daily tasks, and complying with safety and security regulations. To excel in this role, you should be passionate about customer service and enjoy working in a fast-paced environment. Successful applicants should be physically fit and be able to work irregular hours over the week, and over weekends and public holidays. Responsibilities: Work and communicate effectively with co-workers and management. Arrive for your shift on time. Respond to questions, concerns, and complaints from customers, vendors, or clients. Conduct administrative duties and errands as required. Escalate any problems or complaints to the relevant supervisor or manager. Prioritize important tasks and manage your time effectively. Man and operate equipment relative to your role. Maintain professionalism and a positive attitude. Requirements: High school diploma with relevant experience. Further training may be required. Friendly, reliable, and punctual. Strong communication skills. Physically fit and able to work on your feet for long periods. Ability to work irregular hours (day and night shifts). Enjoy working with people.
Job Title: Food Production Manager-AM, Mid & PM Shifts Reports to: Director of Operations Location: LIC, NY (11106) Position Summary: Kommissary is a social enterprise on a mission to spread joy through food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every demographic in New York City. Our future Food Production Manager is hardworking, dedicated, and experienced, with a complete understanding of the central kitchen cycle, including receiving, breakdown, production, holding/cooling warehousing, inventory management, and distribution logistics. You’ll love this role if you’re incredibly organized, detail oriented and have a drive for “getting things done!” You have a “no job too small” mentality with an ability to effectively and professionally interface with Kommissary team members and clients. We are a proud minority owned business that celebrates diversity, equity, and inclusion. Requirements & Duties: · Schedule shifts/manage staff hours to optimize productivity. · Train new employees and provide follow-up training for current staff. · Cross-training across all teams. · Streamline operations and make it more cohesive. · Exceptional people management skills. · Create & compile Par Sheets daily to learn what is in stock and what needs to be prepared for that day and assign prep as required. · Ensures that recipes and procedures are followed to specifications to ensure quality and safety. · Creates and oversees prep and batch production for current location and ensures all production meets deadlines to avoid 86s. · Oversee pack-outs of orders for upcoming satellite locations. · Analyze production and quality control to detect and correct problems. · Prepares and maintains production reports, inventory, and order systems. · Conduct regular inventory audits to prevent shortages or overstock. · Manages production budgets and identifies cost-saving opportunities. · Ensures efficient collaboration and coordination between relevant departments, including R&D, procurement, distribution, inventory and management. · Responsible for producing quality products that meet all the Safety, USDA, and Customer regulations. · Establishes efficient production processes for all the companies product lines. · Ensures that all products comply with QA, DOH and USDA procedures. · Maintains effective communication between the Shift Manager and supervisors. Identifies significant issues related to quality, safety, downtime, production problems, or any other unexpected issues. Required. · NYC Food Handlers Certification. -Cook alongside staff. Qualifications: · Bilingual, English/Spanish. · 5+ years in manufacturing or High-Volume Catering, commissary. · 5+ years supervisory experience in food production. · Strong knowledge of USDA, FDA, DOH, GMP, and HACCP rules and regulations. · Recipe development and pricing. · Inventory management. · Food science background. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Lift up to 50 lbs. · Work standing or walking for long periods of time. · Work bending and squatting. · Work in cold, refrigerated, and frozen conditions. · Work in hot conditions. Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Compensation: $75,0000.00-$90,000.00/Annual commensurate with experience. Benefits: Health Insurance Paid Time Off Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Full Job Description We appreciate your interest in joining the revolution and movement that is Action Black. We are a disruptive brand aiming to break the conventional training molds and change the world. At Action, everyone is welcome regardless of their religion, race, nationality, age, gender identity, or sexual orientation. Job Title: Front Desk Sales Associate Purpose: To receive and attend to all prospects, members, and guests who warmly arrive at our locations, with the best service attitude and readiness to ACHIEVE TOTAL CUSTOMER SATISFACTION. 3. Responsibilities: Provide excellent customer service. Manage all the databases of the headquarters. Complete customer orders in a timely, swift manner with the best attention. Properly rotate merchandise in the coolers and on the tables. Prepare various bar products following the company's recipes. 1. Knowledge/Talents/Skills. Related career in sales Leadership, and proficiency in office software tools. Good body language. Assertive communication. Excellent customer service. High energy. Attentive listening skills. Open to new knowledge. Proactive approach. 2. Our Team! As a team, we understand that people come before numbers, and with that principle in mind, we work to achieve our goals; we are disciplined and respond quickly to changes, which is why we face each new challenge as a community. The members of our reception team are integral to the initial interaction at all our Action Black locations. They possess extensive knowledge of business operations. They play a crucial role in providing exceptional service to users. They assist users in choosing and scheduling classes, resolving questions, managing bar orders, and facilitating merchandise sales. We are looking for passionate, diligent, trustworthy individuals who are focused on teamwork, with a vision for innovation. The ability to solve problems, dynamic interpersonal skills, a passion for health, and enthusiasm for our brand are essential. Thank you for wanting to change the world with us. Job Types: Full-time, Part-time Pay: From $15.00 per hour Expected hours: 40 per week Benefits: Employee discount Flexible schedule Shift: 4 hour shift 8 hour shift Day shift Evening shift Morning shift Weekly day range: Monday to Friday Rotating weekends Ability to Relocate: New York, NY 10001: Relocate before starting work (Required) Work Location: In person
About Us Harlem Grown’s mission is to inspire youth to live healthy and ambitious lives through mentorship and hands-on education in urban farming, sustainability, and nutrition. Harlem Grown operates 13 urban agricultural sites featuring 5 soil-based urban farms, 4 school gardens, 3 hydroponic greenhouses, and a mushroom chamber. All of our sites are located between 122 and 152 Streets in Central Harlem, Manhattan. Since 2021, our programming has served over 10,000 youth in Harlem, we've produced and distributed over 100,000 servings of food, and diverted over 50,000 pounds of food scraps into local compost operations. Our Programs Harlem Grown provides youth and community development programs focused on urban farming, wellness, and sustainability through the lens of racial justice, food justice, social justice, and equity. Our youth focused programs include intensive school partnerships, educational farm tours, a summer camp, a Saturday enrichment program, monthly community events, an afterschool program, and our Mobile Teaching Kitchen. Our community development programs open to all ages include wellness workshops, special events, food scrap collection for composting, and fresh produce distribution to participants, volunteers, and neighborhood residents. Job Overview Harlem Grown is seeking an outgoing and enthusiastic person to assist with the teaching of our educational programs for children ages birth to 18 and their families. The Educator plays a key role in implementing lesson plans in a variety of our community-based programming, including in-schools, after school, community events, and with our Mobile Teaching Kitchen. This person will connect with our community and partners to promote all our educational programming and will participate in the delivery and demonstration of programs alongside Harlem Grown staff. Responsibilities Prepare Youth for Success - Teach and/or co-teach engaging, age-appropriate programs for children and their families in our partner schools, on our farms, and at community-based organizations - Collaborate with the Education Program Manager and other Educators to plan and execute Saturday programming - Teach and/or co-teach Saturday programming for at our 134th and 127th Street Farms - Teach and/or co-teach in-school programming - Co-create affordable, accessible, and culturally responsive recipes to demo on our farms, on our mobile teaching kitchen, and at our partner schools/organizations - Develop project-based lessons/activities for students to engage in during programming - Lead educational farm tours for partner schools, non-partner schools, and community-based organizations Program Implementation - Collaborate with Harlem Grown program staff to deliver mobile teaching kitchen programs, including prep work before the programs, and clean up after the programs - Assist the mobile teaching kitchen staff to maintain the teaching kitchen’s physical upkeep - Drive truck from time to time to and from events at all our program sites - Promote the mobile teaching kitchen as an essential part of Harlem Grown’s programs, seeking out opportunities to bring it around the Harlem and New York City community, and working and liaising with our school/community partners to incorporate it into their events and programming - Represent Harlem Grown at community-based events - Serve as a role model for youth and reinforce Harlem Grown’s values of honesty, respect, and responsibility - Work as a team member to support Harlem Grown initiatives and programs - Other duties as assigned Basic Qualifications: HS Diploma 1-2 year’s experience working with children 1-2 years' experience working in an after school setting Strong organizational, planning, and leadership skills Ability to work independently and as part of a team Schedule: M-F 10am-6pm September-June; M-F 8am-4pm July-August; some night and weekend availability required. Compensation Range $25 - $25 USD At Harlem Grown, diversity, equity, and inclusion are at the heart of what we do. We are an equal opportunity employer, and are committed to creating a culture of inclusivity, where each individual feels as if their identity, experience, and values are represented and supported. We are dedicated to creating a space where children, especially those of color, are given the opportunity and skills to lead healthy and ambitious lives. We strongly believe in building a team that reflects and appreciates the underrepresented population of students, families, and people that we serve. Become a member of our family.
We appreciate your interest in joining the revolution and movement that is Action Black. We are a disruptive brand aiming to break the conventional training molds and change the world. At Action, everyone is welcome regardless of their religion, race, nationality, age, gender identity, or sexual orientation. Job Title: Front Desk Sales Associate Purpose: To receive and attend to all prospects, members, and guests who warmly arrive at our locations, with the best service attitude and readiness to ACHIEVE TOTAL CUSTOMER SATISFACTION. 3. Responsibilities: Provide excellent customer service. Manage all the databases of the headquarters. Complete customer orders in a timely, swift manner with the best attention. Properly rotate merchandise in the coolers and on the tables. Prepare various bar products following the company's recipes. 1. Knowledge/Talents/Skills. Related career in sales Leadership, and proficiency in office software tools. Good body language. Assertive communication. Excellent customer service. High energy. Attentive listening skills. Open to new knowledge. Proactive approach. 2. Our Team! As a team, we understand that people come before numbers, and with that principle in mind, we work to achieve our goals; we are disciplined and respond quickly to changes, which is why we face each new challenge as a community. The members of our reception team are integral to the initial interaction at all our Action Black locations. They possess extensive knowledge of business operations. They play a crucial role in providing exceptional service to users. They assist users in choosing and scheduling classes, resolving questions, managing bar orders, and facilitating merchandise sales. We are looking for passionate, diligent, trustworthy individuals who are focused on teamwork, with a vision for innovation. The ability to solve problems, dynamic interpersonal skills, a passion for health, and enthusiasm for our brand are essential. Thank you for wanting to change the world with us.
What Does a Barista Do? Baristas (or Lead Baristas or Coffee Bar Attendants or Coffee House Specialists) prepare and serve coffee, tea and other beverage and food products to customers in retail establishments. Successful baristas are very personal, enjoy working with and serving people, and have a passion for the food & beverage industry. Barista Job Overview In the Barista role, you will greet customers cheerfully, courteously and professionally, take orders, prepare specialty food & beverage items and fulfill orders. Your main goal is providing an exemplary customer experience to all store patrons. You must be able to work fast and efficiently, yet maintain composure under pressure and always be cheerful and friendly. Delivering an extraordinary level of customer service that results in strong repeat business is a must. Success in this role will be demonstrated by delivering a high level of customer satisfaction and working effectively in a high performing, team environment. Key responsibilities: - Barista Job Responsibilities and Duties - Provide a welcoming, engaging and friendly environment to all customers; engage with new and regular customers - Prepare and serve hot and cold beverages such as speciality coffee and teas, and other food products (e.g., sandwiches, muffins, baked goods, etc.) - Accurately take customer orders including all preferences - Provide menu assistance to customers to get them what they want while serving them efficiently to maintain appropriate customer flow - Make product recommendations, highlight various brewing methods and upsell other menu items - Receive and take payments (cash, card, mobile) - Provide and package menu items for either on premise consumption or take-out - Monitor proper operation of brewing and other food equipment; resolve and/or report any equipment problems promptly for resolution - Help track food and supply inventory (e.g, in display cases, behind counter, etc.) and assist with restocking as necessary - Help maintain and keep all serving, food & beverage preparation and common areas sanitary and clean - Follow all health and safety guidelines and procedures - Provide customer feedback and response to new menu items to store management - Learn and stay current on all menu items, ingredients, brewing and preparation methods and specialty/new items Barista Job Requirements - Minimum 1-2 years prior barista or related retail food & beverage customer-facing experience - Positive, customer-friendly attitude with strong interpersonal communication skills - Obsessed with product quality and delivering outstanding customer service - Self-motivated and trustworthy, able to work with minimal supervision - Strong client-facing, interpersonal communication skills - Team player; always open to helping colleagues - Strong attention to detail - Ability to meet regular, consistent and punctual attendance schedules - Flexibility to work different shifts as needed - High school diploma or bachelor degree - Fluent in English. - Prepares and sells coffee drinks by following recipes and preparation techniques for drinks, such as Yemeni traditional, espressos, and smoothies - Follow all the rolls and policies of the coffee shop - Familiarity with coffee brewing and tea preparation equipment preferred - Prior barista or related training a plus - Positive prior work experience references
About Us: At GBS Guzman Business Services, we pride ourselves on delivering exceptional service and support to our clients. We're looking for a dynamic and versatile Client Service Representative to join our team. If you thrive in a fast-paced environment, love interacting with people, and have a knack for managing multiple tasks seamlessly, this might be the perfect opportunity for you! ** Role Overview:** As a Client Service Representative, you'll play a crucial role in ensuring smooth operations and excellent client relations. Your role will combine administrative support, client service, and office management, with a focus on creating positive experiences for both clients and team members. ** Key Responsibilities:** Administrative Support: Manage schedules, handle correspondence, and prepare documents with efficiency and accuracy. Client Relations: Provide top-notch service by addressing client inquiries, resolving issues, and maintaining detailed client records with professionalism. Office Management: Oversee office supplies, equipment, and filing systems to ensure everything runs smoothly. Meeting Coordination: Schedule and organize meetings, prepare agendas and minutes, and manage event logistics. Record Keeping: Document and track important information, ensuring confidentiality and compliance with company policies. Communication: Serve as a liaison between clients and the company, facilitating clear and effective communication. Project Assistance: Support project management efforts, track timelines, and assist team members as needed. Data Management: Update databases, generate reports, and ensure data accuracy and integrity. ** Ideal Candidate Profile:** We’re seeking someone with the following traits: You excel in building relationships, energizing others, and communicating effectively. You’re action-oriented and able to make decisions quickly while managing tasks efficiently. You have strong organizational skills and attention to detail, ensuring accuracy in your work. You offer a balanced approach, providing consistency and reliability in a dynamic environment. ** Qualifications:** Previous experience in an administrative or client service role is preferred Strong communication and interpersonal skills Excellent organizational abilities and attention to detail Proficiency in office software and technology Ability to manage multiple tasks and prioritize effectively ** Why Join Us?:** Competitive salary and benefits Positive and collaborative work environment Opportunities for professional growth and development If you’re ready to bring your unique skills and energy to our team, we’d love to hear from you! Apply today GBS Guzman Business Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hello! SOPO is a new Korean fast-casual restaurant based in NYC. Our mission is to deliver a guaranteed form of happiness in the form of Korean food to nourish the body and soul. We are a group of Korean friends and long-time New Yorkers, and we believe that Korean food is one of the best parts of our culture, which is why we’re launching our first store in NYC. Our team culture is built on 4 core values (S.O.P.O.): - Service : Our service is second to none – high quality, consistency, customer centric thinking are second nature. Also, service in Korean embodies the concept of ‘giving more than what is warranted’. We embody this concept of delivering more to our customers, to each other, and to ourselves through our work. - Openness : Sopo is all about bringing excellency from one culture to another. Cross pollination of outstanding ideas is encouraged at Sopo through a culture of open discussion, open minds, and most importantly open hearts. Ideas are selected on their merit, not by who came up with them. - People : The Korean word for a company is 회사 (‘hwe-sa’) which roughly translates to a place where people gather. A company starts with people, is run by people, and serves people – the respect with which we treat people both inside and outside of our organization should be as obvious as this statement itself. - Operational Excellence : Excellence is the standard at Sopo. Good enough simply is not good enough. SOPO Shift Leaders: We look for team members who have the following: - Enthusiasm, willingness to learn, positive attitude, excellent teamwork - Top-tier customer service and communication skills - Attention to detail, strong organizational skills, always willing to step up - Previous line cook and prep cook experience preferred - Previous store management experience preferred - Fast-Casual and Quick-Serve experience preferred - NYC Food Handler’s License, Health Department Certified is a plus - Long-term partners who are looking to grow with the company! We plan to promote from within the team Minimum Requirements: - Weekend availability - The ability to perform physical requirements of the position (lift up to 40 pounds) - 18 years of age or older - Authorized to work in the United States Benefits: - Competitive pay rates based on experience + tips - Flexible schedule with the possibility to work part-time and full-time basis - Paid time off - FREE SOPO meal per shift - Opportunity to grow with the new, hot, Korean dining option in NYC!
Job description We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation. GENERAL SUMMARY & SCOPE The Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions) The Stylist is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance • Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable). • Meet or exceed sales goal of $800 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty. • Demonstrate business acumen with understanding of business drivers and identified opportunities for growth. • Perform product demonstrations with guests to drive sales and the guest service experience. • Support the execution of in-store events, promotions, and marketing-initiatives that deliver an unrivaled guest experience. • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. • Maintain prompt, regular attendance. People • Develop guest relationships through consultations and appropriate retail and service recommendations. • Demonstrate high standards of customer service and salon image standards. • Serve all guests, including walk-in guests, in a timely and efficient manner. • Develop a partnership with skin therapists and the retail team to provide a total-store and well- rounded guest experience. • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service. • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the salesfloor. • Attend mandatory trainings and meetings to enable continuous professional development. Process • Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards. • Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines. • Follow established service protocols to ensure a consistent and exceptional guest experience. • Utilize appropriate booking and clientele systems to book guests for return services and for events. • Communicate any supply needs to the EM, ensuring guest readiness at all times. • Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area. • Adhere to the Ulta Beauty dress code. • Protect company assets by following loss prevention best practices and providing exceptional guest service. • Execute other operational tasks as directed. JOB QUALIFICATIONS Education • Cosmetology license Experience • Previous relevant salon experience is preferred. Skills • Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories. • Proficiency with use of equipment and chemicals needed to perform technical work • Proficiency to demonstrate, recommend and sell pro hair care and makeup products • Developed communication skills • Ability to work independently and as part of a team • Ability to build and maintain strong customer relationships, and build clientele SPECIAL POSITION REQUIREMENTS • Work a flexible schedule to include days, evenings, weekends, and holidays WORKING CONDITIONS • Frequent mobility during shift • Continuous lifting and/or moving up to 10 lbs. during shift • Frequent stooping, kneeling, bending, reaching, twisting, and crouching during shift • Ability to stand for long periods of time during shift • Continuous and/or frequent coordination and manipulation of objects during shift If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. The pay range for this position is the higher of $15.00 - $22.90 / Hour or services pay for the workweek pursuant to the Company’s Services Compensation Plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.