Performance coach jobs in Seattle, Washington - Page 3Create job alerts

About Us: Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization. Product Offering: Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include: Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.Tokenization: Securely stores and manages payment data with a universal tokenization service.Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.Payment Vault: A secure storage solution for sensitive payment information.Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security. About the Role: The Staff Architect is a senior engineering leader responsible for designing, evolving, and governing Spreedly’s core technical architecture. You will ensure our platform is scalable, performant, reliable, and continues to meet the needs of a global payments ecosystem. You’ll collaborate closely with Engineering, SRE, Product, and Security to guide architectural decisions, evolve system design, and improve resiliency and developer experience. This is a hands-on role that blends strategic system design with deep technical curiosity. You’ll influence across teams, mentor senior engineers, and ensure technical decisions align with long-term business goals. Technologies we use: Ruby, Rails, Elixir, ___, AWS, JavaScript, TypeScript, ___, Phoenix, CockroachDB, Heroku, Postgres, Kafka, RabbitMQ * Architect for Scale and Reliability: Design and evolve core services and APIs to support high-throughput, low-latency payment processing at global scale. * Guide System Evolution: Define architecture blueprints for modernization (service decomposition, event-driven design, database scaling, and observability). * Technical Governance: Establish technical standards, review designs, and ensure consistency in architectural principles across teams. * Cross-Functional Partnership: Collaborate with Product Management, SRE, and Security to balance speed, safety, and scalability in solution design. * Hands-On Leadership: Prototype and validate new patterns, tools, and infrastructure approaches that improve reliability and developer velocity. * Mentorship and Multiplication: Coach Staff and Senior Engineers to think systemically and make architectural decisions aligned to business and customer outcomes. * Performance and Observability: Partner with SRE to define SLOs/SLIs, optimize performance, and ensure end-to-end visibility across distributed systems. * Security and Compliance Mindset: Embed secure coding, data protection, and PCI DSS best practices into architectural design and decision-making. * 10+ years of experience designing and operating production-grade systems at scale * Experience working with mission-critical, high-availability platforms (e.g., payments, ad tech, telecom, large-scale SaaS). * Deep understanding of distributed systems, APIs, asynchronous messaging, and data modeling * Proven experience in modernizing monolithic applications into modular or service-oriented architectures * Experience with Ruby and Node.js; exposure to Elixir or other functional programming languages is a plus. * Expertise in PostgreSQL, CockroachDB, or equivalent distributed databases; experience with schema design and performance tuning * Familiarity with Kafka, event-driven patterns, containerization, and AWS * Strong communicator—able to align engineering, product, and leadership around complex trade-offs * Demonstrated ability to mentor senior engineers and influence cross-team decisions without direct authority * Practical experience implementing observability frameworks, CI/CD improvements, and infrastructure-as-code patterns * Prior exposure to global-scale infrastructure challenges (multi-region architecture, resiliency patterns, throughput optimization) * Certifications in Cloud Architecture (AWS, GCP, or Azure) * Strong grounding in SDLC maturity, testing automation, and change management best practices * Ability to connect technical design to measurable business outcomes * Competitive salary + Equity * Outstanding Medical and Dental benefits, including 100% employer-paid options * Company-paid Life and Disability insurance * Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA) * Open Paid Time Off policy + 12 weeks of paid leave for new parents * Matching 401(k) plan (5% up to $5,000 yearly) * $1,000 annual professional development stipend * Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement * Access to company-paid professional coaching service * Visits to HQ in Durham, North Carolina for remote employeesWe champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here. Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training. Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check. At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country. We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit. #LI-AE1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. We are looking for a Manager, Customer Success to help lead our Customer Success Management (CSM) team. In this role, you will lead, coach, and scale a team of Customer Success Managers. You will be responsible for the health, retention, and growth of our Mid-Market and International segments. We are looking to you to bridge the gap between high-level strategy and tactical execution, ensuring your team has the tools and expertise to help our customers navigate the complexities of GRC, and translate those into solutions in Risk Cloud. This is a highly cross-functional role that will partner closely with Sales, Implementation, Marketing, and Product teams to ensure our customers achieve measurable outcomes and success with Risk Cloud. • Team Leadership & Coaching: Manage a team of CSMs, providing consistent 1:1 coaching, professional development, and performance management., • Operational Excellence: Refine the customer journey for mid-market and international accounts, focusing on scalable engagement models that drive measurable customer outcomes., • Retention & Growth: Own the expansion and Gross Dollar Retention (GDR) targets for your segment. Partner closely with Sales to identify expansion opportunities., • International Strategy: Act as the subject matter expert for our international book of business, understanding regional nuances in GRC regulations., • Cross-Functional Advocacy: Serve as the "Voice of the Customer" to our Product and Engineering teams to influence the roadmap based on customer segment needs., • Escalation Management: Serve as a senior point of contact for your team’s accounts, helping to resolve complex issues and reinforce the strategic partnership., • Experience: 5+ years in Customer Success within the SaaS industry; at least 2 years in a formal leadership or team-lead capacity., • Industry Knowledge: Previous experience in GRC, Cybersecurity, or a similarly complex technical domain is highly preferred., • Global Mindset: Experience managing or working with international accounts (EMEA/APAC) and understanding the complexities of global compliance standards (GDPR, ISO, etc.) is preferred but not required., • Data-Driven: Proficient in CS tools (e.g., Planhat) and Salesforce to track health scores and forecast renewals, churn, and expansion., • Communication: Ability to explain complex risk management concepts to both technical admins and C-suite stakeholders. The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit ___ to learn about our latest recognition. Learn more about our culture ___. Excited about LogicGate but not familiar with GRC? • GRC stands for Governance, Risk, and Compliance, • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law., • The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Who we are Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around. What we’re looking for We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus. Reporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. They’ll be responsible for ensuring healthcare organizations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs. This leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks. You will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus. This is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments. You will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform. The ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organization. Key responsibilities • Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals, • Ensure consistent, high-quality execution across multiple concurrent enterprise implementations, • Establish best practices for onboarding, implementation, integration, and go-live readiness, • Set customers up for success across multiple different high priority use cases, • Ensure customers achieve rapid time-to-value from the Zus platform, • Personally engage on strategic or technically complex customer deployments, • Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms, • Troubleshoot complex interoperability and data pipeline issues, • Work directly with engineering teams to deploy and operationalize Zus products, • Serve as a trusted technical advisor to customer technical and operational stakeholders, • Support customers in building production-grade applications and workflows on top of Zus APIs, • Help customers operationalize clinical and operational data across care delivery workflows, • Lead the development of reference architectures and deployment patterns, • Identify integration opportunities that accelerate product adoption and expansion, • Oversee technical onboarding and training programs for new customers, • Enable customer engineering and product teams to effectively build on the Zus platform, • Develop documentation, workshops, and enablement resources for technical users, • Lead the adoption of AI tools and automation frameworks across the delivery organization, • Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling, • Develop reusable automation patterns for all parts of the Zus ecosystem, • Help customers leverage Zus data to power AI-enabled workflows and analytics applications, • Translate customer implementation patterns into platform improvement, • Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform, • Communicate customer needs to the Product & Engineering teams, • 10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software, • Proven experience leading customer-facing teams and scaling implementation or professional services functions, • Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations, • Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake), • Experience designing scalable implementation frameworks and reusable integration patterns, • Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2), • Executive presence and the ability to build trust with both technical and non-technical stakeholders, • Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed, • A self-starter mindset and comfort operating in a fast-paced, evolving startup environment, • Passion for improving healthcare through better access to and use of data, • Willingness to travel up to ~25% for customer engagements, industry events, and company meetings While we're a remote first company, this person will need to travel for internal and external meetings. Likely a few times per month.We will offer you…

Location: Remote (North America) Reports to: VP, Customer Experience BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. The Lead Customer Success Manager role is responsible for both driving pod-wide commercial outcomes and leading a team of CSMs to deliver at the highest standard. This role ensures client KPIs are clearly documented and consistently achieved, renewals and expansions are proactively managed, and the pod operates with visibility, accountability, and growth. You’ll own a portfolio of accounts while also guiding and coaching your pod of CSMs through structured 1:1s and joint client conversations. You’ll step into senior stakeholder discussions, support renewals and upsells across the pod, and be the point of escalation for leadership visibility, risk management, and growth strategy. Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. • Manage and coach a pod of CSMs, holding bi-weekly 1:1s, reviewing calls, and joining client conversations to support their growth., • Own a portfolio of enterprise accounts while also stepping in to co-lead renewals and upsells across the pod., • Ensure client KPIs are documented, tracked, and consistently followed up on so we’re always tying impact back to measurable results - this will be done in Hubspot, • Build strong executive relationships and act as the senior escalation point for your pod., • Partner with CSMs on bigger upsell pitches and lead expansion opportunities when they involve senior stakeholders., • Provide accurate forecasts for renewals and expansions, keeping leadership informed of risks and opportunities., • Enforce consistency across playbooks, success plans, and client communications so delivery is high quality and scalable., • Work cross-functionally with Product, ClientOps, Support, and Analytics to solve client challenges and influence our roadmap., • Share insights on trends, risks, and opportunities you see across the pod to help us continuously improve., • Roll out new frameworks and processes, ensuring your team adopts and executes them effectively., • Pod Renewal & Expansion Performance: % of accounts renewed on time and pod-wide expansion revenue delivered., • KPI Alignment & Impact: % of accounts with documented KPIs, and consistency of reporting measurable outcomes tied to ROI, efficiency, or sentiment., • Executive Relationship Coverage: Strength and frequency of VP+ stakeholder engagement across the pod., • Team Coaching & Development: Effectiveness of bi-weekly 1:1s, improvements in CSM performance metrics, and feedback from direct reports., • Forecast Accuracy & Risk Management: Accuracy of renewal and expansion forecasts, timeliness of risk identification and escalation., • Operational Consistency: Adoption of playbooks, success plans, and frameworks within the pod., • Leadership Reporting: Quality and timeliness of pod health summaries delivered to CX leadership (renewal pipeline, risks, expansions, KPI coverage)., • Communication Standards: Evidence of direct, accountable communication within the pod, tasks assigned to individuals, clarity of tasks, and sharp updates., • 6+ years in Customer Success, Account Management, or related client-facing roles, including at least 1-2 years in a leadership or mentoring capacity., • Proven ability to manage both people and enterprise client relationships simultaneously., • Track record of driving retention, expansion, and measurable client impact., • Strong coaching, feedback, and people development skills., • Commercial acumen with the ability to forecast and influence renewals., • Process-driven, able to enforce consistency while fostering innovation. At BrandBastion, high performers shape their own path. You’ll have opportunities to: • Lead strategic initiatives that impact our AI-first approach., • Advance into senior leadership roles based on performance., • Work with global brands at the forefront of digital engagement., • Be part of a fast-growing AI-first company leading the future of brand protection and community management., • Competitive Market Rate Compensation + 4+ weeks paid time off, • Opportunities for global team meets, • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! The Staff Solutions Architect is Temporal's primary customer-facing technical leader within the Growth team, with a focus on the Western region. In this crucial role, you'll work directly with prospects and customers, guiding them in understanding the suitability of their applications for Temporal's platform and showcasing the technical advantages of our cloud service. Your contribution is vital in positioning Temporal against alternative technologies, helping customer engineering teams expand production applications using Temporal, and owning the technical relationship with key decision-makers. Your role is integral to our success. • Collaborate with prospects to determine if their applications fit Temporal's platform well., • Educate customers and prospects on the technical benefits and limitations of Temporal's platform and cloud service., • Position Temporal as a leading solution against competing technologies and architectural patterns., • Foster an environment within customer engineering organizations to increase the adoption and expansion of Temporal in production environments., • Partner closely with Account Executives to develop and execute comprehensive account plans., • Manage and nurture relationships with technical decision-makers within customer organizations, ensuring they fully leverage Temporal's capabilities., • Travel 25% plus, • High preference for residing within the San Francisco Bay Area., • Exceptional technical communication skills, including presenting, whiteboarding, and writing., • Deep understanding of distributed system technologies, design principles, and best practices., • Proficiency in building application prototypes and providing design, development, build, and deployment guidance using one or more of Temporal's supported languages: Java, Golang, TypeScript, Python, C# or PHP., • Firm grasp of operational considerations in production environments, such as security, reliability, performance, cost management, and operations., • Ability to provide insightful advice on architectural topics, including application patterns and platform architectures., • Experience with at least one major cloud provider and familiarity with commonly used application development and production services., • Serve as a strategic technical advisor to Sales Account Executives, assisting with scoping and sizing opportunities and offering guidance on technical fit and challenges., • Likes to learn new technical topics, often directly from Engineering, • Can come up to speed without any sales-specific training (i.e., from docs, videos & conversations), • Partners well with engineers working at customer organizations, • Serves as a good technical coach: likes to find ways to make others look smart, • The estimated pay range for this role is $250,000 - $300,000., • This is a base salary and variable role with a 70/30 split., • Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits • Unlimited PTO, 12 Holidays + 2 Floating Holidays, • 100% Premiums Coverage for Medical, Dental, and Vision, • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available), • Empower 401K Plan, • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with ___. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks • $3,600 / Year Work from Home Meals, • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships), • $1,200 / Year Lifestyle Spending Account, • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you), • $74 / Month Reimbursement for Internet, • Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. Forge the Future: Join Voyager Technologies The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart. You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. Job Summary: The Supply Chain Manager is responsible for all supply chain activities including demand planning, sourcing, inventory, shipping, and logistics. Responsibilities: • Partner with program management, engineering, quality and production operations to align sourcing decisions and supply chain management strategies with technical and schedule requirements while managing risks and opportunities, • Demonstrated ability to multi-task and prioritize in an environment with numerous internal customers, • Problem solving skills and ability to interface with multiple levels of management both internally and externally, • Resolve procurement and inventory control issues in coordination with Quality, Operations and Engineering, • Develop and implement successful supplier risk mitigation plans to avoid risks that can have a major impact on overall program cost and schedule, • Define and monitor supply chain team and program-level supply chain health metrics with the primary objective of identifying issues before they affect hardware delivery and secondary objective of measuring overall supply chain team performance, • Lead, coach and develop a highly performing team of supply chain professionals, fostering a culture of continuous improvement and succession planning, • Manage material inventory processes such as cycle counting, planning parameters, capacity analysis and demand planning processes to meet USG, customer and internal requirements., • Other related duties as assigned Required Qualifications: • Bachelor’s degree in supply chain or related field, • 7+ years of related supply chain management leadership experience, • Experience working in a complex regulated environment and has a basic understanding of FAR/DFARS/ITAR, • Demonstrated progressive career development with increasing responsibilities within Supply Chain Management (SCM), • Demonstrated knowledge of production flow, planning and inventory management, and documentation procedures, • Demonstrated business and financial acumen, • Strategic sourcing experience, • Demonstrated experience in leading and setting direction for teams, including motivating, influencing and driving change at all levels of the organization, • Clear demonstrated perspective and understanding of factors impacting the business and our suppliers, • Ability to travel up to 20% Preferred Qualifications: • Government contract experience, a plus., • EVMS experience., • Experience working in NetSuite and various ERP systems Please click “Apply” to submit your application. Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Minority/Female/Disabled/Veteran The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. California pay range $140,000 - $180,000 USD Washington DC pay range $140,000 - $180,000 USD

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are continuing to grow our leadership team, and currently are hiring an Engineering Manager for our Usage-Based Billing team. The Usage-Based Billing Team is a brand new sub-team of the larger Billing and Payments organization at 1Password. This team of frontend and backend developers will build the platform required for 1Password to monetize our multi-product offerings while ensuring a transparent and reliable billing experience for our customers. You will be responsible for tactical execution by the team, helping to coordinate activities such as cycle planning, design reviews, and project planning. You will also be responsible for hiring and coaching world-class talent for your team. An ever-increasing number of individuals, families, and businesses are using 1Password every day, and 1Password needs to scale accordingly. Come help us make it easier than ever for those people to get started! This is a remote opportunity within Canada and the US. What we're looking for: * At least 3 years experience in a role where you were responsible for managing a team of software engineers and everything that comes with it. * Manage and grow a high-performing, inclusive team by coaching engineers and developing future leaders. Foster an environment of innovation, collaboration, and career growth through regular feedback and performance management. * The ability to create and maintain a positive, healthy team environment in which everyone is supported, encouraged, and meaningfully challenged to do great work. You motivate and inspire others. * You take ownership of your team’s outcomes and feel confident making decisions in ambiguous situations while empowering others to do the same. You remain calm under pressure, make informed decisions with limited data, and support your team through uncertainty. * Contribute to cross-team and departmental initiatives that support broader engineering strategy and continuous improvement. * You have significant hands-on development experience and have engineered your way out of many complex, unscoped problems. Having lived the life of a senior developer before, you leverage your own experience to coach and train up the developers on your team. * You are willing to engage directly with technical challenges when needed and lead by example. * Provide technical leadership to developers both in your team and across the engineering organization. * You have successfully coordinated and delivered large-scale projects before that touched multiple areas of the business, product, or underlying architecture. * Scope, plan, and drive execution of initiatives with your team. Ensure accountability to goals, timelines, and quality standards, proactively removing blockers along the way. * Ensure your team is accountable to goals and timelines, proactively resolving blockers and aligning execution with scope and quality. * Cascade relevant updates and priorities to stakeholders and collaborating teams, ensuring transparency and alignment on roadmaps and progress. What you can expect: * Hire and manage engineers of varied levels, ranging from junior to staff. Foster an environment of innovation, execution, and collaboration. * Work to scope and plan key deliverables for projects and initiatives with the team, effectively partnering with cross-functional stakeholders across the business to build and refine the team’s roadmap. * Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication. * Provide technical leadership to developers both in your team and across the engineering organization. * Grow a team of strong engineers to create an inclusive workplace. * Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes. Bonus points for: * Experience managing remote and distributed teams * User experience/design background * Experience in Billing & Payments USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

Modern Health ___ is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team: • “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all., • We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs., • We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth., • We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment., • We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as ___ of 2023 by Fast Company, ___, and ___. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you! ___is a mental health benefits platform for employers. We are the first solution to cover the full spectrum of mental well-being needs through both evidence-based technology and professional support from a certified coach or therapist. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all of their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. We are a female-founded company, backed by investors like Kleiner Perkins, Founders Fund, John Doerr, and Y Combinator, and partner with companies like Pixar, Gusto, Okta, EA, and Nextdoor that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $42 million and is looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you’re excited about this role, we’d love to hear from you! Location: Remote, USA, however not eligible to work remotely from Hawaii. Reports to: Chief Technology Officer We are seeking a visionary and execution-focused VP of AI to lead the integration of artificial intelligence across our products and organization. This leader will define and drive the strategic roadmap to embed AI into our core product experience, unlocking meaningful differentiation and customer value while ensuring responsible, scalable adoption. The ideal candidate combines deep technical expertise with product intuition, operational rigor, and the ability to influence cross-functional stakeholders across the company. AI Product Strategy & Differentiation • Define and execute the strategic roadmap to embed AI into our core product experience, enhancing differentiation, customer value, and market leadership., • Partner with Product and Design to identify high-impact opportunities where AI can meaningfully improve user outcomes and experiences., • Establish principles and guardrails to ensure AI capabilities are trustworthy, explainable, and aligned with company values. Hands-On Execution & Delivery • Lead the delivery of high-priority AI initiatives from concept through production, ensuring measurable business impact., • Architect scalable AI solutions, including leveraging third-party models, building supporting infrastructure, and ensuring reliability and performance., • Maintain a strong bias toward practical implementation, rapid experimentation, and iterative improvement. Cross-Functional Leadership & Collaboration • Partner with Product, Engineering, Security, Legal, Compliance, and Data teams to align on execution, governance, and risk management., • Establish operating models, workflows, and collaboration patterns that enable safe and efficient AI adoption., • Drive clear accountability, decision frameworks, and communication across stakeholders., • Engage directly with clients and strategic partners to build trust, communicate our AI approach, and incorporate external feedback into priorities and safeguards. AI-Driven Engineering Productivity & Adoption • Champion the use of AI to improve engineering productivity, including AI-assisted coding, test generation and developer experience improvements., • Encourage experimentation and best-practice sharing to accelerate adoption across tech teams., • Measure and communicate productivity gains and impact. Platform & Capability Development • Build foundational AI capabilities and infrastructure that can be reused across teams., • Establish patterns and tooling that enable teams to safely leverage AI without duplicating effort., • 12+ years of experience in software engineering and technology leadership roles, with responsibility for delivering complex, high-impact systems., • Proven track record of bringing AI-enabled or data-driven capabilities into production products at scale., • Strong understanding of modern applied AI capabilities and how to integrate them into real-world systems to deliver business value., • Experience evaluating build vs. buy decisions and integrating third-party platforms and services., • Ability to translate complex technical concepts into clear product value, business impact, and user outcomes., • Experience establishing governance, security, and responsible use practices for emerging technologies., • Strong cross-functional leadership and stakeholder management skills, with the ability to align technical and non-technical partners., • Hands-on technical depth with a bias for execution and pragmatic problem solving., • Experience deploying technology solutions in regulated or privacy-sensitive environments is a strong plus., • 100% coverage for Medical / Dental / Vision, • Stipend towards mental health benefits, • 401k plan, • Flexible PTO, • Passionate team dedicated to making a positive impact, • Awesome office with snacks and catered lunch in the Financial District, • Generous parental leave policy, • Unlimited career growth opportunity Equal Pay for Equal Work Act Information Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See ___ for more information. Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Pay Range $244,000 - $330,000 USD Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a Team Lead, Customer Success to play a pivotal role in driving customer satisfaction, retention, and growth. This position is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. By ensuring consistent delivery of exceptional customer experiences, the Team Lead directly contributes to the company’s goals of maintaining and improving Net Revenue Retention (NRR), increasing customer engagement and value realization, and driving a high Net Promoter Score (NPS) This is an opportunity to influence both the success of our customers and the development of our Customer Success team. Role Specifics • Work Location: Remote (US), • Travel: 5% (The percentage of travel is an estimation and may vary depending on business need.), • Compensation Structure: In addition to the base salary listed below, this role is eligible for a performance-based bonus., • Reporting Structure: This role reports to the Manager, Customer Success. Application Deadline: This role will accept applications until March 11th, 2026 at 5PM CDT unless otherwise posted. What You Will Own Team Leadership & Development • Lead, coach, and mentor a team of Customer Success Managers (CSMs), ensuring consistency in process, customer engagement, and delivery of value, • Conduct regular 1:1s with CSMs to review accounts, provide feedback, and support career development, • Oversee onboarding and training for new team members; build scalable training resources, • Act as an escalation point for complex customer issues, providing guidance and resolution strategies, • Monitor team performance against KPIs tied to NRR, customer health, and engagement, • Drive alignment across Customer Success, Services, and Support to ensure smooth customer transitions and continuity of service Customer Portfolio Ownership • Maintain a select portfolio of customers, delivering the same high-touch success management expected of CSMs, • Drive adoption, value realization, and customer satisfaction through regular engagement, consultative guidance, and proactive account planning, • Identify opportunities for growth and expansion, contributing to account-level NRR, • Conduct NPS follow-up conversations and translate customer feedback into actionable improvements, • Serve as a trusted advisor to customers, ensuring alignment between their business objectives and our solutions Programs & Processes • Contribute to the design and continuous improvement of Customer Success programs, playbooks, and processes, • Provide monthly reporting to leadership on customer health, NRR trends, engagement, and NPS performance, • Partner cross-functionally to close feedback loops, improve onboarding and training processes, and enhance the overall customer experience Required Qualifications • 2+ years in a Customer Success role with direct customer-facing responsibilities, • Experience leading or mentoring peers, with demonstrated ability to coach and develop others, • Strong communication and facilitation skills, both written and verbal, with the ability to influence at multiple organizational levels, • Strong problem-solving and judgment skills; proven success in issue management and conflict resolution, • Proficiency with Salesforce or similar CRM, and comfort leveraging data/metrics to inform decisions Preferred Qualifications • Experience in a SaaS environment, ideally with higher education or related industries, • 3+ years of experience working cross-functionally with Services, Support, and Product teams, • Bachelor’s degree or equivalent practical experience, • Familiarity with NRR, NPS, and customer health metrics, • Experience balancing customer advocacy with company goals Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years, • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members., • A supportive team environment with emphasis on learning and development opportunities, • Our Promise: You will learn, grow, and be appreciated for your impact and contributions., • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $86,000 - $96,000 USD StarRez is an equal opportunity employer.

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. This role owns the operating rhythm for the team, including renewal readiness, CSQL pipeline generation, customer health management, and playbook execution. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role partners cross-functionally with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Verint's platform. Principal Duties and Essential Responsibilities Team Leadership & Development • Lead, coach, and develop a team of Customer Success Managers across varying experience levels., • Own the full people management lifecycle: hiring, onboarding, performance reviews, development plans, and performance management., • Establish and run a consistent team operating rhythm, including account health reviews, forecast calls, account planning sessions, and strategy discussions., • Set clear expectations for CSM activity, output quality, and customer outcomes; hold the team accountable to those standards., • Build team capabilities through structured coaching on executive engagement, business review delivery, value realization storytelling, and expansion identification., • Own team-level targets for revenue retention, and CSQL-generated expansion pipeline., • Hold the team accountable for documenting customer outcomes and value realization, ensuring success stories and measurable results are captured and shared., • Drive CSM execution against renewal timelines, ensuring early risk identification and proactive intervention., • Oversee CSQL pipeline generation and qualification, ensuring the team identifies and advances expansion opportunities through the defined approval and staging process., • Monitor customer health scores, adoption metrics, and risk indicators at the portfolio level; take action when trends signal churn or contraction risk., • Serve as the escalation point for at-risk accounts, engaging directly with customer executives when needed to resolve issues and protect revenue., • Join strategic customer meetings, executive business reviews, and renewal conversations to reinforce Verint's commitment and value., • Coach CSMs on building and maintaining multi-threaded relationships with customer stakeholders, including economic buyers and operational sponsors., • Represent the voice of the customer in cross-functional forums with Sales, Product, Marketing, and Professional Services., • Partner with Sales leadership on account strategy alignment, handoff processes, and joint renewal/expansion planning., • Provide structured product feedback to Product teams based on aggregated customer input and adoption data., • Own playbook execution and iteration for the team, ensuring CSMs follow established engagement models, success planning frameworks, and escalation protocols., • Utilize CS platform tools and dashboards (e.g., Totango) to track customer health, adoption trends, and team performance., • Identify process gaps and drive continuous improvement in workflows, templates, and reporting to increase team efficiency and consistency., • Deliver accurate renewal and expansion forecasts to leadership on a regular cadence., • Bachelor's degree or equivalent experience., • 4+ years of people management experience leading customer-facing teams, with 6+ years of overall experience in Customer Success, Account Management, or a related function., • Demonstrated experience managing a team accountable for a book of business, including renewal and expansion targets., • Working knowledge of CS platforms and tooling (e.g., Totango, Gainsight) and CRM systems (e.g., Salesforce)., • Proficiency in using data, dashboards, and health scoring frameworks to manage customer portfolios and drive team actions., • Strong interpersonal, communication, and relationship-building skills with the ability to engage customer executives., • Experience operating in a cross-functional, matrixed environment., • Strong organizational skills with the ability to prioritize across multiple accounts, team members, and competing demands., • Ability to travel up to 20% of the time., • Experience in workforce management, customer experience, or enterprise SaaS environments., • Track record of improving net revenue retention or gross renewal rates within a managed portfolio., • Familiarity with customer segmentation models and tiered engagement strategies., • Background in coaching and developing Customer Success professionals., • Experience driving or contributing to a structured expansion pipeline program (e.g. CSQL or similar qualification-based model).

DIRECTOR, CUSTOMER SUCCESS (Central Region) Location: Remote, USA (Central States) Employment Type: Full-Time Compensation: $158,500k – $198,250k (Range applies to US candidates only) + Benefits/Variable Comp - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary The Director, Customer Success is a vital leadership role responsible for ensuring that every customer within their designated region becomes a reference and a success. This role leads and develops a high-performing Customer Success organization while overseeing multiple customer portfolios and driving consistent measurable customer outcomes. Reporting to the Senior Director of Customer Success, the Director, Customer Success is accountable for shaping and executing regional customer success strategies to drive adoption, expansion, retention, and long-term satisfaction. As a trusted customer advocate and consultative leader, this individual ensures customers realize meaningful value from their investment across the full lifecycle, from onboarding through ongoing engagement and renewal. Aligned with the Regional Sales Leader, the Director, Customer Success provides strong people leadership while maintaining deep visibility into customer health and execution. They partner closely with Sales, Marketing, Professional Services, Product, and Support to align efforts, address evolving customer needs, and continuously improve product utilization and operational efficiency. The Director, Customer Success amplifies the voice of the customer and translates insights into actions that strengthen customer outcomes and the overall customer experience, especially during escalated situations involving different internal teams. Central Region Coverage Our Central Region consists of the following states: Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Michigan (MI), Minnesota (MN), Missouri (MO), Nebraska (NE), Ohio (OH), and Wisconsin (WI). The successful candidate is expected to reside in one of these states, as regional proximity enables stronger executive relationships through in‑person engagement, supports faster on‑site response during escalations, provides deeper insight into the local enterprise market, ensures close alignment with Regional Sales leadership, and helps minimize travel demands—allowing greater focus on driving strategic customer outcomes. Primary Duties and Responsibilities Regional Strategy & Execution • Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs., • Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region., • Strategize with CS leadership and Sales RVP across assigned region., • Deliver deep and actionable internal QBRs to CS and Sales Leadership., • Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships., • Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region. Customer Portfolio Management • Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention., • Build, maintain, and execute comprehensive account plans, partnering with internal resources to deliver value throughout the customer lifecycle. Team Leadership & Development • Direct, mentor, and develop a team of Senior Managers and Customer Success professionals., • Foster a culture of excellence, collaboration, and continuous learning, ensuring the team is equipped to deliver outstanding customer experiences and achieve key performance indicators., • Lead and coach team in achieving business goals including maintaining a high GRR, increasing NRR, identifying expansions, and driving KPIs including day-to-day activities leading to the main goals and utilizing tools to track communication and updates from Customers. Risk Management & Advocacy • Proactively identify and mitigate risks to customer satisfaction, growth, and renewal., • Serve as the escalation point for complex situations, influencing the teams responsible for resolutions efficiently and advocating for customer needs. Governance & Process Excellence • Develop and refine regional governance programs, including onboarding, success strategy meetings, and regular business reviews., • Ensure the execution of key initiatives that help customers realize measurable value from their investment. Reporting & Insights • Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement. Continuous Improvement • Lead regional initiatives to enhance team efficiencies, product utilization, and customer outcomes., • Promote knowledge sharing, mentor new hires, and support professional development across the team. Internal Cross-Functional Collaboration • Integrate the functions of Sales, Marketing, Professional Services, Education, Partner Alliances, Product, Support, Legal, and Operations to address customer needs and drive business objectives., • Champion the voice of the customer across all departments and ensure feedback is incorporated into product and service enhancements. Required Education and Experience • Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience., • 10+ years in a related function with direct customer advocacy and engagement experience., • Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales., • Minimum of 3 years of experience in a leadership role., • Proven experience managing complex customer portfolios and C-level executive stakeholders., • Extensive background with SaaS applications., • Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting. Preferred Education and Experience • Expert knowledge of OneStream platform and offerings., • Prior experience with any CPM solution (OneStream, Oracle, SAP, Anaplan, or other)., • Prior experience in CPM/EPM delivery in complex customer landscapes., • Expert product knowledge combined with very strong business or technical expertise is a plus., • Understanding project documentation in accordance with OneStream methodology standards and guidelines is a plus., • Demonstrated success in identifying and mapping customer organizational structures and bridging turnover at any level., • Advanced MS Office skills, especially Excel. Knowledge, Skills, and Abilities • Strategic thinker, • Expert networker, • Leader by example, • Excellent professional coaching skills, • Excellent professional relationship building skills, • Strong organizational and planning skills, • Keen attention to detail, • Deep commitment to customer success and continuous delivery of product value., • Expert in developing cases and roadmaps with customers and align strategies to solutions., • Strong verbal, written, and presentation skills coupled with interpersonal expertise adapted to all levels including executives., • Self-starter who thrives in multi-tasking environments and adapts priorities seamlessly., • Deep technical problem-solving skills with the ability to rapidly resolve issues., • Deep familiarity with enterprise and cloud software spaces., • Expert in managing customer engagements to completion with high satisfaction levels., • Expert in managing customer engagements to completion with high satisfaction levels. Supervisory Responsibilities • Manager of a team of CS professionals Travel • Travel Requirement: Willingness to travel up to 30%, depending on customer needs and geography. Who We Are OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ___. Why Join The OneStream Team • Transparency around corporate structure, salary, and benefits, • Core value of customer success, • Variety of project work (not industry-specific), • Strong culture and camaraderie, • Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: • Excellent Medical Plan, • Dental & Vision Insurance, • Life Insurance, • Short & Long Term Disability, • Vacation Time, • Paid Holidays, • Professional Development, • Retirement Plan All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-Remote #LI-KT1

About the role WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team! Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys. As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization. What you'll do Reporting to the Customer Success Manager, the Customer Success Coordinator at WarriorBabe is an employee who works directly with the WarriorBabe Leadership Team and is the primary point of contact for each new VIP client after the sales process. Clients are at the height of their motivation when they begin the onboarding process so consistently delivering a client-centric experience is crucial. This is a role that is heavily-focused on greeting new clients and answering questions in a timely and accurate way. Performance in this role is based on client satisfaction and onboarding velocity, as well as the Coordinator’s responsiveness, product knowledge, and client-first initiatives. To be successful in this role, you will need to be an expert of WarriorBabe. There is a proven process with onboarding clients in place, and it is important that the current process is fulfilled and innovation is applied as needed to improve the client concierge experience. In summary, the WarriorBabe Client Success Coordinator is expected to: • Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager, • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily), • Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. Your demonstrated expertise in understanding and meeting customer needs will set you apart., • Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers. Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential., • Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role., • Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST), • Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month), • Compensation: Compensation starts at $28.00 per hour with potential for growth based on performance and experience., • Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times., • Comprehensive Benefits: After 90 days, you will gain access to medical, dental, and vision insurance. Additionally, you are immediately eligible to particiapte in our 401k plan featuring employer matching., • Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance., • Exclusive Discounts: Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products. Note: At this time, WarriorBabe is not able to support employment for residents of the state of California.

ALL APPLICATIONS MUST BE SUBMITTED THROUGH OUR CAREERS PAGE TO BE CONSIDERED: ___ In just 10 years, by 2030, 50% of school-aged children will be failing or not enrolled in schools. Education is the biggest human rights / civil rights issue of this generation. We believe everyone deserves access to high-quality education and healthcare so that they can build the lives they want to live. *About the Organization: * SmartCourse.io is a NEW high-growth, accelerated, technology-based, social impact startup optimizing education and healthcare for kids with special needs and their caregivers. Caregivers like parents, educators, and health professionals spend too many years and too much money trying to treat kids with special needs or mental health issues. Our products help them to do it in weeks, for a fraction of the cost, using digital products to educate these caregivers on how to best care for and teach kids with special needs so that they can meet their social, behavioral, and academic goals. We also plan to make technologies that optimize individual learning and caregiving for schools/educators, parents, and health professionals (B2B and/or B2G). We also plan to offer our products to large enterprises (e.g. Amazon, Walmart, etc.) to include them as part of their health benefits for their employees with special needs or with family members who have special needs. Ever present is the end in mind: revolutionizing the education and healthcare systems for all kids everywhere since the whole world will soon have access to the internet. We are already on our way to achieving this by working with: • World-leading health professionals (e.g. psychiatrists, psychologists, behavioral therapists, etc.), • Educators (e.g. school admins, special education teachers, etc.), • Startup mentors, advisors, and incubators/accelerators (e.g. Teachable’s EdTech Incubator, Startup Boost’s Pre-Accelerator, Hubspot’s Growth Accelerator, HealthVenture’s HealthTech accelerator, the world's largest EdTech accelerator: StartEd, and YCombinator's Startup School) Our advisers include professors, researchers, EdTech founders, HealthTech founders, product managers, venture capitalists, and investors. • Around 90% of startups fail. Most businesses take 2-5 years to become profitable., • We became profitable in just 1 month. In our 1st year, without spending any money on marketing or engineering, we’ve acquired over 80 thousand users, over 4400 email subscribers, over 400 customers, and over $100k in revenue. Based on our demand and feedback, we know our products are both life-changing and deeply needed. *Duties & Responsibilities: * We are looking for many different kinds of professionals you can see on our careers page: smartcourse.io/careers (Here are some keywords for the algorithm :) Operations Manager, project manager, project coordinator, project assistant, project manager remote, operations supervisor, operations analyst, operations coordinator, operations assistant, operations specialist, operations associate, agile coach, agile project manager, accounting manager, accounting internship, accounting assistant, and/or agile product owner to coordinate and oversee our organization’s operations. The specific duties of an operations manager include project management, operations management, formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business.) • Take ownership of our team's OKRs & KPIs, and deliver in advance of deadlines with Agile Methodology using Asana, Slack, and GSuite, • Improve our products, satisfaction scores, NPS, & our north star metric (# of products per user) using hard skills explained throughout the application, • Ensure all operations are carried on in an appropriate, cost-effective way, • Improve operational management systems, processes and best practices, • Help the organization’s processes remain legally compliant, • Formulate strategic and operational objectives, • Examine financial data and use them to improve profitability, • Manage budgets and forecasts, • Perform quality controls and monitor production KPIs, • Recruit, train and supervise staff, • Find ways to increase quality of customer service, • Embody our team-wide core values of autonomy, growth mindedness, individual and group empowerment, selflessness, fearlessness, and perseverance, and our team-specific values we'll be looking for throughout your application, • Display exceptional interpersonal, written, and verbal communication skills (proactive communication), • Have a passion for social change, learning, education, healthcare, technology, and/or startups • Able to manage a variety of teams, projects while meeting weekly goals., • Address customer issues and provide value to new and current customers., • Ensure the completion of primary and secondary KPIs., • Proven work experience as operations manager or similar role, • Knowledge of organizational effectiveness and operations management, • Experience budgeting and forecasting, • Familiarity with business and financial principles, • Excellent communication skills, • Leadership ability, • Outstanding organisational skills, • Degree in Business, Operations Management or related field OR equivalent track record *Team-Wide Requirements: * • Must have at least 2 years of professional work experience or equivalent (e.g. research, internships, demonstrated skill), • Have a track record of success in academic and/or professional settings, • Willing to work as an intern or early-stage employee in exchange for a kickass learning experience, commission, bonuses, profit-share, and/or an equity-based payment plan depending on your performance (determined over a 14 to 30 day trial period and discussed on an individual basis.), • For an immediate start, end dates are negotiable throughout the year., • We’re based in NYC, but all positions can be entirely remote, and we’ve had many outstanding colleagues all over the world., • Our work day is from 10AM-6PM ET and we’ll consider candidates with a maximum + or - 6 hours time difference. Daily standups and team meetings are at set times, and you would need to be available for those: At minimum: • 10AM - 11:30AM ET every weekday, • 10AM - 1PM ET on Mondays, • 5PM - 6PM ET on Wednesdays, • 3PM - 6PM ET on Fridays, • Are skilled (or wishes to be) in, team building games, Among Us, Super Smash Bros. Ultimate, and/or a team-building game of your choosing! *Some reasons you might be interested: * • You want to hone your creative media skills, UI/UX design, or full stack web development skills and see how they perform in a business context, • You are looking to start your own company, dive into entrepreneurship, or want a fast-tracked career towards an executive position (e.g. technical co-founder CTO/CPO or COO/CFO), • You want to bring your interests in child development, research, education, or clinical work into a more applied setting and translate it into actions that are directly relevant to families, • You want to collect data from parents, practice data analysis skills, and present findings in relevant settings, • You want to meet and network with leading professionals in the field (educational psychologists, clinical psychologists, educational specialists, etc.), • You want to get involved in the Education Technology and/or Healthcare Technology / MedTech spaces which are growing exponentially, especially for students with special needs, • You’re interested in entrepreneurship, startups, and/or technology and want to put your interests to good use, • You want high-impact work experience to help you grow quickly with leadership development and career support from our serial entrepreneur founder who built and helped build over a dozen 6-figure businesses, one of which was another startup with over $2 million of funding commitment, and all of them launched within less than 1 year *More Opportunities: * We’re recruiting all across the organization so you might be interested in: research, media, content marketing, sales, product management, UI/UX design, full stack web development, recruiting, accounting, legal, project management, agile methodology, just to name a few. We could use help in all departments, so this is a rare opportunity to get in on the ground floor and secure an executive position. Please visit: • Identity Document: ___ ___ be growing very quickly over the next semester. If you might be interested in hearing more about this, we'd appreciate the opportunity to meet you. We have been truly inspired by the interest, alignment, and professional caliber so far. We look forward to hearing from you, Smart Course Team Smart Course | smartcourse.io Job Types: Full-time Associate or Intern, Part-time Associate or Intern, Summer Internship ALL APPLICATIONS MUST BE SUBMITTED THROUGH OUR CAREERS PAGE TO BE CONSIDERED: ___

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Who Thrives in This Role? You’ll love this job if you’re: • 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value., • 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools., • ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication., • 🤝 A helper – You’re patient and understanding, committed to creating positive interactions., • 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity., • 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: • Serve as the first point of contact for customer support (primarily via email, phone, and live chat)., • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey., • Update and maintain accurate support documentation and FAQs., • Collect and route customer feedback for internal improvement., • Demonstrate perseverance and empathy in resolving client concerns., • Learn continuously and share your knowledge with teammates. What We’re Looking For: • Excellent written and verbal communication skills., • Commitment to working hard to grow., • A customer-first mindset with a strong desire to assist others., • Previous customer service or soft sales experience is a plus., • Comfort with live chat, email communication, and CRM platforms., • Ability to learn quickly, stay organized, and handle multiple priorities. What We Offer: • 💵 Weekly pay plus performance-based bonuses, • 🩺 Health, life, and retirement benefits, • 🚀 Merit-based promotions and opportunities for advancement into leadership roles Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Cary NC 27513

Protect Democracy seeks to hire a highly motivated Engineering Manager to join our team building on our foundational elections work, and scaling our new______—a multidisciplinary, nonpartisan "action tank" that builds tech tools and shapes law and policy to safeguard and enhance democracy in the AI era. This position is remote* and based in the US. The priority application deadline for this role is April 5th, 2026. In this transformative moment, we’re seeking an engineering leader who will leverage AI to transform both how we do our work as a team, and scale the tools we’re building that tackle the most pressing challenges facing our democracy today. At Protect Democracy, we bring an integrated advocacy approach to solving issues facing U.S. democracy. Our engineers build products that support our mission alongside legal and policy experts, organizers, and communications strategists. Together, we have built novel products to address a range of critical pro-democracy use cases, from enhancing the ___ in our elections to ___ and accountable, to informing and inspiring advocacy for proportional representation. Position overview: This role is ideal for an experienced engineering manager who can lead a small engineering team to maximize impact through processes and mentorship, leverage AI throughout our product development lifecycle, and collaborate effectively with non-technical partners to bring ideas to life. This role will be a critical piece to improving upon our foundation and helping the team & organization grow the vision of how we can use technology to Protect Democracy. As Engineering Manager, you’ll be responsible for leading how engineers approach product building with evolving tools, making strategic technical decisions, and acting as a key node of collaboration across our organization. You'll also be responsible for supporting technical decisions for the AI for Democracy Action Lab’s product growth and strategy in year 1. This is an opportunity to shape how AI strengthens democracy. In this role, you will: * Direct the team’s technical strategy and guide key architectural decisions, prioritizing scalable, sustainable, and robust systems that enable rapid experimentation and production quality; * Guide product development cycles from prototype to launch, championing engineering excellence by establishing and refining processes for high-quality, timely delivery; * Lead, mentor, and grow a team of engineers (whether full-time or contract), fostering their professional development through regular 1:1s, coaching, and performance management to build a highly effective and motivated team; * Build strong cross-functional relationships and facilitate collaboration with non-technical colleagues across the organization to ensure clear communication and alignment on goals; * Shape team processes to support engineers working across short and long term projects, and integrating AI usage across our product development workflow; * Lead the engineering team in building AI-powered features and products to solve the most pressing problems our democracy faces today. The ideal candidate brings: * Proven engineering leadership ability with 10+ years of experience in the software engineering industry, including at least 5 years of direct people management experience; * A track record of successfully leading and scaling multiple high-performing teams, or a single team working across multiple initiatives; * Excellent team and project management skills that provide clarity for engineers on priority and expectations; * Experience using prompt engineering as a developer, and a vision for how to integrate the latest tooling across an engineering team; * Thrives in early-stage environments where you're defining processes and making decisions with incomplete information and finite resources; * Able to translate technical concepts to a non-technical audience with the goal of facilitating the best possible project/mission outcomes; * Strong technical foundation and deep understanding of software development, architectural patterns, and team-level best practices to guide the team through complex technical challenges; * Passion for applying technology to strengthen democratic institutions with a thoughtful approach to AI risks, transparency and accountability; * Communicate and collaborate effectively by utilizing a high degree of emotional intelligence to articulate a clear vision, provide constructive feedback, and build strong relationships with technical and non-technical stakeholders; * Communicate with external stakeholders about technical challenges when building innovative products; * Proven ability to manage, coach, and grow individuals at different levels and with a wide variety of skills and areas of specialization; * Ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives; * Growth mindset and enthusiasm for giving and receiving feedback up, down and sideways; * Proven commitment to protecting and improving our democracy. Compensation The starting salary range is $170,000 – $193,000, commensurate with the candidate’s relevant experience, capabilities and skills and in alignment with internal equity. About Protect Democracy * *Flexible location. We are a remote-first organization based exclusively in the United States, meaning our staff work within the US and primarily virtually. We also offer shared workspaces for those who enjoy working in an office environment. We are established for remote work in many states across the country, and while candidates based anywhere in the United States are welcome to apply, we may not be able to offer employment in your current location. If you proceed in the hiring process, we will discuss where you currently live and what is possible in our initial interview. All staff are also required to travel at least two times per year to team retreats, and this role may require periodic travel (~1-2 times per month). Accommodations to this requirement will be made only in exceptional circumstances. * Commitment to an inclusive workplace. Protect Democracy is an equal opportunity employer. We believe that a broad range of backgrounds, perspectives, and lived experiences strengthens our ability to analyze problems, craft solutions, and drive meaningful change. Protect Democracy encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, or veteran status. * Phenomenal benefits. Our benefits package includes generous sick leave and a flexible vacation policy where we encourage team members to take 4-5 weeks every year, along with 12 paid holidays, 6 weeks of paid family medical leave, and 18 weeks of paid parental leave. We also offer a 401(k) plan with up to 6% employer match that vests immediately. Additionally, we cover employee medical premiums at 100% (with up to 95% coverage for dependents depending on plan selection), and employee and dependent’s dental/vision at 100%. All employees have access to long-term disability and life insurance, fertility benefits, a home office stipend, and bonuses at the discretion of the Executive Director. * Ample opportunities for personal & professional development. Candidates who do not meet all listed criteria should still apply, as our organizational structure focuses on providing mentorship and opportunities for professional growth. The priority application deadline for this role is April 5th, 2026. Applications missing any of the required materials will be considered incomplete and not reviewed. We will begin interviews when we reach the application deadline. Important Notes * Contact ___ if you require specific accommodations at any point in the hiring process. * Keep an eye on your promotions/spam folders to avoid missed communication. * We are unable to provide status updates for each application we receive. If you reach out and do not hear back, please know it is not for lack of appreciation or interest, but simply for lack of staff capacity to respond to individual inquiries. * The application will include a voluntary EEO survey so that we can monitor the applicant pool as a whole for representation and equal employment opportunities, and to evaluate our progress as an organization toward a diverse and inclusive workforce, which we believe is a pillar of a thriving democracy. The categories used by the EEO survey are limited and may not reflect your lived experience; please feel free to opt out of any of the questions. Your responses to this survey are entirely separate from your application materials, are not accessible to those responsible for hiring decisions, and will not affect your candidacy in any way. Your application has been successfully submitted! We appreciate your interest in this position. Unfortunately, you have already applied for this job.

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. As Head of Customer Experience at Tiger Data 🐯, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy. This is a pivotal role for a pivotal moment. Tiger Data is expanding into larger enterprise accounts, and we need a senior customer leader who can help us build the operating system for that next stage of growth: how we serve customers, how Customer Success and Technical Support work together, how we partner with Pre-Sales and Implementation, how we surface customer signal back into Product and Engineering, and how we turn great customer experience into retention, expansion, and trust. This is not a “manage from the sky” role. You’ll lead managers and build scalable systems, but you’ll also be close to the work: jumping into customer escalations, pressure-testing processes, coaching leaders, inspecting account health, and helping the team make crisp decisions when the playbook is still being written. We need someone who can zoom out to design the system, then zoom back in to fix the handoffs, coach the team, and help unblock a customer escalation. You will report to our VP of Engineering and lead the Customer Success and Technical Support organizations. 📍 This role is remote. We are open to candidates in North or South America. Due to the distributed nature of our team and customer base, flexibility working across Europe and US time zones is a requirement. What you will be responsible for in this role: * Leading Tiger Data’s Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams. * Building and operationalizing Tiger Data’s customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts. * Partner to define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs. * Designing customer segmentation, engagement models, escalation paths, support coverage, success planning, health scoring, and renewal/expansion motions that scale. * Driving measurable improvements in adoption, retention, gross revenue retention, net revenue retention, expansion, customer satisfaction, time-to-resolution, support quality, and executive visibility into customer health. * Acting as the executive voice of the customer internally, turning customer trends, escalations, support patterns, and adoption signals into clear recommendations for Product, Engineering, GTM, and company leadership. * Building the next generation of customer operating rhythms: QBRs/EBRs, escalation reviews, customer health reviews, renewal risk reviews, expansion planning, support quality reviews, and executive customer reporting. * Coaching and developing managers while staying hands-on enough to understand the reality of the team’s work, customer pain points, and operational gaps. * Using AI thoughtfully to improve the customer experience and team productivity, including support workflows, knowledge management, customer health insights, escalation analysis, team enablement, and customer communication quality. * Hiring, developing, and retaining high-performing customer leaders and individual contributors who can operate with urgency, technical curiosity, ownership, and customer empathy. * Building systems and processes that make the team sharper, faster, and more accountable, without slowing down the startup pace that makes Tiger Data work. You could be a great fit if you: * Have significant experience leading Customer Success, Technical Support, Customer Experience, or post-sales teams in a high-growth B2B SaaS, infrastructure, database, developer tools, cloud, or technical platform company. * Have managed managers and led teams that include highly technical customer-facing talent, such as Technical Support Engineers, Customer Success Managers, Solutions Engineers, TAMs, or similar roles. * Have built or transformed post-sales operating models for enterprise customers, including segmentation, health scoring, adoption motions, renewal risk management, support models, escalation processes, and expansion partnership with Sales. * Understand how to serve technical customers. You do not need to be an engineer, but you need enough technical depth to build credibility with database, infrastructure, platform, and developer audiences. * Can operate at both strategic and tactical altitude: you can define the customer experience vision, communicate it to executives, and then jump into the messy details of churn risk, support escalations, or broken handoffs. * Have strong executive presence with customers and internal leaders, including the ability to navigate high-stakes escalations, renewals, expansion conversations, and roadmap trade-offs. * Know how to partner deeply with Sales, Pre-Sales, Implementation, Product, and Engineering without creating turf wars. You clarify ownership, reduce friction, and make the customer journey easier to run. * Are highly metrics-driven and can use data to diagnose customer risk, support quality, adoption patterns, renewal health, expansion opportunities, and team performance. * Have strong AI fluency and curiosity. You are already using, testing, or designing AI-enabled workflows to improve productivity, insight quality, customer communication, knowledge management, or operational scale. * Are a strong talent builder: you know how to coach managers, set a high bar, give direct feedback, build accountability, and create a team culture that is both high-empathy and high-performance. * Thrive in a startup environment where the job is not just to “own the function,” but to build the function while the company is moving fast. * Believe that organizations are strongest when they reflect the diversity of the world around them and actively work to make that a reality. You might not be a great fit if you: * You want a fully mature enterprise CS and Support machine where the systems, roles, handoffs, dashboards, and escalation paths are already neatly defined. * You prefer to manage through layers and dashboards instead of getting close to customers, managers, tickets, escalations, renewal risks, and process gaps. * You are uncomfortable with technical products or do not want to learn deeply about databases, PostgreSQL, cloud infrastructure, performance, reliability, or developer/customer workflows. * You see Customer Success, Technical Support, Sales, Implementation, Product, and Engineering as separate lanes rather than a single, connected customer experience. * You are more comfortable creating a strategy than driving execution, inspecting the work, and holding teams accountable for outcomes. * You struggle in fast-moving startup environments where priorities shift, information is imperfect, and leaders are expected to make clear decisions without waiting for perfect structure. * You are not excited about using AI to improve how customer-facing teams operate, learn, respond, and scale. * We respond to every applicant. * We review applications fairly and objectively, and shortlist based on relevant skills and experience. * We ensure clear and timely communication throughout your candidate journey. * We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. 👉 👉 Want to get a feel for how we work and what we value? Check out our blog post:___ We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here. We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Learn more at______ or follow us on Twitter______ (Please note that benefits may vary based on country.) * Flexible PTO and comprehensive family leave * Fridays off in August 😎 * Fully remote opportunities globally * Stock options for long-term growth * Monthly WiFi stipend * Professional development and educational resources 📚 * Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Senior Director of Engineering, Product and Design Operations will report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization. The Sr. Director sets the department’s strategic direction, oversees operations, drives delivery, and develops a high-performing team to achieve impactful results. This leader will unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence. This is a remote opportunity within Canada and the US. What we're looking for: * Experience: 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles. At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry. Bonus points to candidates that have led a company through IPO as an Operations Leader. * Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company * Comfort operating amid ambiguity and designing clarity. * Data-driven with the ability to translate metrics into decisions. * Executive presence and ability to influence senior technical leaders. * Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred. * Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery. * Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results. * Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics. * Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams. * Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies. * Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments. * Strong history of building, developing and scaling high-performing teams. What you can expect: * Strategic Leadership & Partnership: Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy. Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks. Support executive and board-level planning/reporting. * EPD Operating Model & Enablement: Update for scale and implement the end-to-end EPD operating model. Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance. Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM). Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management. Remove systemic execution friction. * Operational Excellence & Process Maturity: Assess and improve department structure, processes, and systems to boost scalability and operational excellence. Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs). Establish best practices for release, incident, and change management. Support technical planning for infrastructure/AI systems. * Visibility & Performance Metrics: Define and manage KPIs aligned with organizational objectives. Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes. Implement KPI frameworks across product, engineering, and operations. Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocation. Track performance and hold teams accountable for business outcomes. * Cross-functional Collaboration & Initiatives: Cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes. Lead key strategic growth and efficiency initiatives. Represent the department in senior leadership forums. * Scaling Systems & Change Management: Build processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalable. Lead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigor. * Team Leadership & Talent Development: Lead a high-performing EPD Operations organization. Coach and mentor direct reports, evaluate talent, and implement development plans. Drive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agility. Champion employee experience initiatives. * Financial Oversight: Partner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost control. Monitor financial performance and identify improvement opportunities. * Customer/Industry Relationships: Establish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goals. Sr. Director, Engineering & Product Operations Outputs First 30 Days: Diagnose & Align Theme: Understand before changing. Build trust before redesigning. Objectives * Build strong relationships across Engineering, Product, Design, and cross-functional partners. * Assess the current operating model (planning, roadmapping, tooling, metrics). * Identify systemic delivery bottlenecks and visibility gaps. * Evaluate current EngOps and ProdOps capabilities. Outputs * Clear current-state assessment. * Top 3–5 operational risks and friction points. * Prioritized 90-day action plan. * Initial org design direction for unified Ops function. Days 31-60: Design & Activate Theme: Introduce structure without slowing momentum. Objectives * Define and pilot a standardized quarterly planning and portfolio process. * Launch executive-level delivery visibility (dashboards, risk tracking). * Apply strong program management to 1–2 high-impact initiatives. * Clarify roles, ownership, and governance across EPD. Outputs * Live portfolio-level reporting. * Documented planning and execution cadence. * Clear operating model for unified Eng/Product Ops. * Early wins in predictability and transparency. Days 61-90: Institutionalize & Scale Theme: Move from reactive execution to predictable delivery. Objectives * Roll out operating rhythm across all EPD teams. * Formalize dependency management and risk escalation. * Improve roadmap confidence and delivery predictability. * Align portfolio allocation tightly to company objectives. * Finalize org structure and hiring plan. Outputs * Fully functioning EPD operating system. * Measurable improvement in delivery visibility and confidence. * Board-ready reporting framework. * 12-month operational maturity roadmap. The Shift by Day 90 From: * Fragmented visibility * Reactive coordination * Hero-driven delivery To: * Transparent portfolio management * Predictable execution * System-driven scale USA-based roles only: The annual base salary for this role is between $272,000 USD and $408,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $254,000 CAD and $381,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

Regional Dental Manager (Full-Time) Cherry Tree Dental | Madison, WI (Remote with frequent travel) At Cherry Tree Dental, we are committed to delivering exceptional patient care and supporting our teams across a growing network of dental practices. As we expand, we are seeking an experienced and driven Regional Dental Manager (RDM) to lead operations and support practice success across multiple locations. The Regional Dental Manager (RDM) is responsible for overseeing the operations, performance, and regulatory compliance of multiple dental practices within a designated geographic area. Serving as a key leader and liaison between corporate leadership and individual practice teams, the RDM ensures that each office consistently meets organizational standards for patient care, staff development, financial performance, and compliance. This role is both strategic and hands-on, driving operational excellence while fostering a culture of accountability, service, and continuous improvement. This role is a field-based leadership position that combines remote administrative responsibilities with frequent on-site visits to dental offices. The role requires regular travel throughout the assigned region to meet with practice teams, conduct audits, and implement strategic initiatives. The position may involve occasional evening and weekend hours to support staff scheduling, special events, or urgent operational needs. A home office setup with reliable internet and access to company systems is required. Key Responsibilities: • Supervise daily operational performance across multiple dental offices., • Ensure standardized processes are implemented for scheduling, treatment planning, collections, and patient flow., • Identify inefficiencies and implement process improvements to enhance office productivity and service delivery., • Monitor key performance indicators (KPIs), including production, collections, accounts receivable (A/R), new patient acquisition, and profitability., • Collaborate with office managers to develop and implement data-driven strategies to improve financial outcomes., • Contribute to the development and management of regional budgets and financial targets., • Coach, mentor, and evaluate office managers and support staff., • Support recruitment, onboarding. and performance management across practices., • Promote a high-performance culture rooted in professionalism, accountability, and teamwork., • Ensure all offices adhere to OSHA, HIPAA, and state dental board regulations., • Conduct regular audits of clinical documentation, billing practices, and safety protocols., • Lead corrective action plans when compliance gaps are identified., • Set clear expectations for service delivery and patient engagement across offices., • Lead initiatives to improve patient satisfaction, online reviews, and retention metrics., • Resolve escalated patient concerns or complaints in a professional and timely manner., • Collaborate with marketing and business development teams to support regional growth goals., • Assist in the launch of new offices, service line expansion, or integration of acquisitions., • Bachelor's degree in Healthcare Administration, Business, or related field., • Education and related work experience can be considered in lieu of Bachelor's degree., • Proven leadership experience in multi-site dental or healthcare operations., • Proficient with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft)., • Strong understanding of dental practice workflows, performance metrics, and revenue cycle management., • Excellent communication, leadership, and conflict-resolution skills., • Ability to work independently while collaborating across departments and teams., • Willingness and ability to travel frequently within assigned region.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As the Director of Regional Sales, you will lead a high-performing, field-based sales organization focused on GitLab's rapidly growing State, Local and Education (SLED) business. You'll be accountable for driving new and expansion revenue across SLED agencies, acting as a co-captain with senior leadership while managing, coaching, and growing a team of Account Executives. You'll spend meaningful time in the field with key accounts, own large deal strategy and C-level negotiations, and guide your team through complex federal procurement motions, including distributors, partners, contracting vehicles, and funding cycles. By partnering closely with Renewals, Customer Success, Product, and Marketing, you'll align our go-to-market approach for regulated environments, ensure our FedRAMP-authorized offerings and roadmap reflect agency needs, and build durable, land-and-expand growth across large, federated public sector organizations. • Lead, recruit, hire, and coach a high-performing team of Account Executives covering SLED agencies to achieve regional revenue and growth targets while fostering an accountable, inclusive, high-performance culture across an all-remote organization., • Drive strategy and execution for new business and expansion, generating, progressing, and converting pipeline across key SLED accounts to meet or exceed quarterly and annual bookings targets., • Own regional forecasting, inspection rigor, opportunity hygiene, and MEDDPICC-based deal qualification so senior leadership has clear visibility into pipeline health, commit, and risk and the team improves win rates and shortens sales cycles., • Lead and execute complex federal procurement motions, working with distributors and partners such as Carahsoft and systems integrators and navigating contracting vehicles, funding cycles, and agency-specific buying processes to secure new multi-year contracts and expansions., • Drive go-to-market strategy for regulated environments, shaping FedRAMP-authorized offerings and mission-critical DevSecOps use cases across SLED agencies to increase platform adoption and usage in priority accounts., • Collaborate closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to align on account plans, translate field requirements into roadmap and campaigns, and deliver a cohesive customer experience that supports retention and expansion., • Drive land-and-expand motions within large, federated agencies, securing new workloads, cross-sells, and upsells that balance near-term revenue goals with long-term platform adoption and multi-year growth., • Engage directly in the field and travel as needed to support key customer meetings, large deal reviews, and team engagements, deepening executive relationships and accelerating deal cycles while operating effectively in GitLab's asynchronous environment., • Experience building and leading regional, field-based sales teams in open source software, DevOps, or related enterprise technology environments., • Background in process- and data-driven sales operations, including advanced use of Salesforce and other CRM and marketing automation tools to run trackable, repeatable sales motions., • Experience selling or leading teams in regulated or compliance-driven environments (for example FedRAMP, impact levels, or similar government software-as-a-service frameworks), or the ability to ramp quickly in highly regulated markets., • Demonstrated success selling and guiding teams to sell complex enterprise deals into large public sector accounts, including long-cycle opportunities with multiple stakeholders., • Familiarity with formal sales methodologies such as MEDDPICC or similar frameworks, including pipeline generation, qualification, forecasting, and deal inspection., • Ability to coach, develop, and hire sales talent while fostering an accountable, collaborative, and inclusive team culture., • Skill in managing C-level and senior stakeholder relationships, including running executive-level meetings and negotiations within large, federated organizations., • Alignment with GitLab's values and leadership expectations, with openness to candidates from diverse backgrounds who bring transferable skills in enterprise technology sales and team leadership. The SLED sales team is a field-based, all-remote organization responsible for driving adoption of GitLab's DevSecOps platform across SLED agencies, including regulated and FedRAMP-authorized environments. You'll lead a group of Account Executives who collaborate asynchronously across regions and work closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to deliver consistent, predictable growth. We focus on building long-term platform relationships with large, federated agencies, navigating complex procurement processes and contracting vehicles, and bringing clear feedback from the field back into GitLab's roadmap and go-to-market approach for government customers. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $136,000 - $240,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Company Overview Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we’re united by a shared mission: to create software that transforms deliberate practice into performance. At Peaksware, we don’t just build products. We build communities of motivated people chasing progress, including athletes, musicians, performers, and the teams that support them. General Overview As Manager,Customer Success, you will play a pivotal role for MakeMusic by leading a high-performing team of Customer Success Account Managers, while directly managing your own book of strategic accounts. This player-coach role blends customer advocacy, team leadership, and operational rigor. You’ll ensure customers have a world-class experience across their lifecycle, while mentoring your team to do the same. Your work drives retention, expansion, and deep customer engagement. You will collaborate closely with the Director of Sales, to ensure our customers have an incredible experience through their journey with MakeMusic. You'll bring strategy, structure, and inspiration to your team—fostering a culture of accountability, continuous improvement, and customer obsession. You thrive in fast-paced environments, take ownership of outcomes, and bring energy, empathy, and curiosity to everything you do. You're not just a manager—you’re a coach, mentor, and player ready to roll up your sleeves. This role sits on our Customer Success, Account Management team and reports directly to the Director, Sales. • Lead the Team - Manage, coach, and inspire your team to deliver exceptional customer outcomes and meet retention and expansion goals., • Drive Results - Own and improve strategies that increase renewal rates, product adoption, and account expansion - aligned with MakeMusic customer success metrics., • Pipeline Forecasting - Own team pipeline tracking and forecasting in close partnership with sales leadership to ensure accurate projections and strategic planning., • Strategic Collaboration - Partner cross-functionally with leadership, marketing, sales, support, adoptions, and product to champion the voice of the customer and drive continuous improvement across the customer journey. Assist with refinement and development of customer onboarding processes and training programs with cross-functional teams, to ensure smooth product adoption and value realization., • Customer First Focus - Develop and implement customer success strategies to enhance customer loyalty/stickiness, satisfaction, and ultimately long-term value (LTV) realization., • Process Improvement - Refine customer success playbooks, tooling, and reporting to drive efficiency, consistency, and customer satisfaction. Collect and analyze customer feedback to provide actionable insights to the product development team, driving innovation and improving our product and customer experience., • Team Coaching and Development - Provide regular feedback, mentorship, and professional growth opportunities for your team. Empower them to own outcomes while building trust and accountability., • Player-Coach Mentality - Balance leadership duties with hands-on work managing your own book of business. Step into customer conversations as needed to support your team and demonstrate best-in-class success practices., • Operational Excellence - Ensure accurate tracking and reporting of pipeline, activities, account health, and performance metrics using our CRM. Use data to inform team priorities and customer strategy., • Other Duties as Assigned - You’re a team player and ready to step in wherever needed to support company-wide goals., • Proactive Engagement - Proactively engage with customers to address challenges, understand their evolving needs, and ensure they are fully utilizing the benefits of MakeMusic as well as cross-sell potential into our other Music Brands offerings, • 3+ years SaaS Customer Success/Account Management experience, including managing a book of business and driving customer outcomes., • 2+ years of experience leading or mentoring customer-facing teams, • Deep understanding of music and music education in K-12 market., • Proven track record of building customer relationships that lead to high retention and account growth, • Excellent communication, interpersonal, and organizational skills, • Strategic thinker with strong problem-solving and critical thinking abilities, • Metrics driven; ability to create and hold teams accountable to meaningful KPIs and goals, instilling ownership and proactive communication, • Data and analytical expertise; ability to analyze complex datasets to identify patterns, trends, and key drivers that influence forecasting accuracy, going beyond simple historical analysis, • Proficient in Google Workspace, HubSpot (or equivalent CRM), and other sales and support tools, • Comfortable in a dynamic, fast-paced, and collaborative environment, • Ability to manage multiple projects and priorities with minimal supervision, • Experience using MakeMusic Cloud (formerly SmartMusic) as a music educator or music student, • Experience managing CSM teams and scaling customer success processes, • Fluency in Spanish or other foreign languages Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. Compensation: We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $68,550-$114,250. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. This role is eligible for variable compensation including bonus. Benefits and Perks: Health • We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program., • We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D., • We offer a 401(K) including a company match., • We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources., • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers., • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click ___. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

Head of Carrier & Program Sales (VP/SVP Level) Fortify Companies Location: Remote – U.S. Reports to: Chief Commercial Officer Travel: Up to 50%, with some periods of heavy travel About Us Fortify’s roots are in restoration, and that foundation gives us credibility with carriers and policyholders alike. But we believe restoration alone isn’t enough. The industry performs better when loss is prevented where possible and response is coordinated when it’s not. Fortify is building a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. Through Fortify’s growing portfolio of operating companies—including Rytech, Insurcomm, and additional businesses we will bring into the ecosystem—this alignment is delivered at scale. The Role The Head of Carrier & Program Sales is a executive, externally facing growth leader responsible for advancing the vision of the Fortify platform with insurance carriers and program partners. This role owns the development, launch, and expansion of national and regional carrier programs across Fortify’s operating companies, including Rytech, Insurcomm, and future platform additions. This is a growth-oriented commercial leadership role with a strong emphasis on personally opening new carrier relationships and scaling programs across the Fortify platform. The successful candidate believes in Fortify’s category evolution and actively leads the development of carrier partnerships that go beyond reactive restoration. In parallel, this role includes direct leadership of a small, high-performing team of account managers and business development leaders, working collaboratively to deliver strong customer outcomes. This role reports to the Chief Commercial Officer and partners closely with executive leadership across Fortify. Key Responsibilities Advancing the Fortify Platform • Lead carrier and program sales across Fortify’s operating companies, including Rytech, Insurcomm, and future acquisitions., • Position Fortify as a single, integrated partner rather than a collection of individual brands or services., • Prospect, pursue, and close new national and regional carrier relationships., • Structure and launch carrier programs focused on loss prevention, severity reduction, and faster recovery., • Partner with the Chief Commercial Officer, CEO, and executive team to refine carrier positioning and go-to-market strategy., • Translate strategy into execution by building pipeline, advancing deals, and delivering against growth targets., • Serve as a senior external representative of Fortify with carrier executives, claims leaders, and innovation teams., • Represent Fortify at industry events, executive briefings, and strategic partner forums., • Lead, coach, and develop a small team of 1-2 account managers and sellers., • Establish disciplined sales processes, pipeline management, forecasting, and performance metrics., • Work closely with Operations, Finance, Marketing, Technology, and brand leadership across Fortify companies., • Work with regional sales managers to pull through accounts at local levels., • Ensure sales commitments are executable across markets and brands., • Champion solutions that create value for carriers, property owners, and Fortify. What Success Looks Like • National and regional carrier programs launched across multiple Fortify operating companies., • Fortify recognized as a trusted partner for reducing loss frequency and severity., • A repeatable, scalable carrier sales motion established across the platform., • Consistent delivery against growth and pipeline targets. Ready to Join Us? We are building something that does not exist yet in property protection, and we need strong, thoughtful leaders to help us do it right. If you are a proven dealmaker and integrator who cares about doing good work with good people, we would like to hear from you. ___ Equal Opportunity Employer: Fortify Companies is an equal opportunity employer committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We believe diverse perspectives strengthen our teams and help us better serve our customers and communities. Who You Are • A platform seller who understands how to bundle capabilities across brands and services., • A growth-oriented business developer energized by opening new relationships., • A strategic executor who shapes positioning and delivers results., • A credible executive partner with strong judgment and presence., • A people leader who develops teams and raises performance. Qualifications • 7–15+ years of progressive sales leadership experience, • Background in insurance services, property restoration, P&C claims, managed repair programs, or adjacent industries, • Proven success selling national or regional property and casualty carrier programs, • Experience closing complex, enterprise-level agreements, • Bachelor’s degree in Business, Marketing, or related field preferred Core Skills & Capabilities • National carrier and program sales, • Platform and multi-brand selling, • Consultative and solution-based selling, • Executive relationship development, including having a base of senior level executives at multiple carriers, • New business development and account expansion, • Pipeline management and forecasting, • Team leadership and development, • Executive communication and presence Culture & Values This leader embodies Fortify’s belief that better alignment leads to better outcomes. You operate with integrity, urgency, and respect for the teams delivering the work. You push hard, collaborate deeply, and help build something lasting. What We Offer • Competitive executive compensation with performance incentives, • Equity participation in a PE-backed growth company, • Comprehensive health, dental, and vision coverage, • 401(k) with company match, • Generous PTO and 9 paid holidays

The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers. KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the six years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists. KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery. KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi. KoBold’s IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly—from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity. In this role, you will own the full operational scope of Global IT. That means endpoint management, software procurement and renewals, identity and access administration, license optimization, vendor management, employee onboarding and offboarding, hardware lifecycle management, and IT training. You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and be the person who makes sure nothing falls through the cracks—renewals don’t expire, new hires have everything they need on day one, and the fleet is healthy and compliant. This is a player-coach role. You’ll spend meaningful time building and configuring systems yourself—writing Okta provisioning workflows, managing Jamf and Intune policies in Terraform, scripting automation for repetitive work—while also coaching and mentoring your direct reports, setting priorities, and raising the bar for what IT operations looks like at a fast-moving exploration technology company. Endpoint Management & Fleet Operations • Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries, • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints, • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support, • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling, • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees, • Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes, • Own internet reliability and network performance at all global remote KoBold sites Software Procurement, Licensing & Vendor Management • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals, • Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance, • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors, • Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend, • Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools Identity, Access & Employee Lifecycle • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation, • Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance, • Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned, • Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training Team Leadership & Training • Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development, • Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions, • Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team Cross-Functional Collaboration • Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations, • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response, • Partner across the company to contribute to specification, vendor selection, and change management on new software requests, • Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend, • Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort, • Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites, • 5+ years of experience in IT engineering, IT management, or a similar role combining hands-on technical depth with operational ownership, • Strong experience with MDM platforms, particularly Jamf (macOS) and Microsoft Intune (Windows), including policy configuration, automated enrollment, compliance enforcement, and ideally infrastructure-as-code approaches (e.g. Terraform), • Experience with identity and access management platforms (Okta strongly preferred), including SSO integration, SCIM provisioning, access request workflows, and lifecycle automation, • Experience managing software procurement and renewals: specification and change management, vendor negotiation, license optimization, renewal pipeline management, and budget ownership, • Hands-on experience building zero-touch provisioning, automated reimaging, and self-service deployment workflows, • Experience with endpoint monitoring and fleet management at scale, including remote/distributed environments, • People management or technical lead experience: demonstrated ability to coach, mentor, and grow IT staff while maintaining high execution standards, • Strong scripting skills (Python, Bash, PowerShell, or similar) for building automation and tooling, • Intellectually curious; eager to learn about the substance of mineral exploration and exploration technology, • Excellent communication and collaboration skills—comfortable working across disciplines with engineers, scientists, legal, finance, and leadership in a remote-first environment, • Proven ability to take ownership: you build the roadmap, do the research, implement the solution, write the documentation, and communicate the rollout, • Strong prioritization instincts—you can look at a long list of IT initiatives and distinguish what actually matters from nice-to-haves, and you can explain why, • Comfort with ambiguity and a dynamic work environment; eagerness to take on an evolving range of responsibilities at a fast-growing company, • Experience supporting global teams across multiple time zones is a strong plus, • Familiarity with Google Workspace administration, CrowdStrike, Datadog, or similar tooling is a plus KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status. This position is full-time, exempt. The US base salary range for this full-time exempt position is $150,000 - $180,000 USD, plus equity and benefits including 401k matching. Location: KoBold is a remote-first workplace. We are open to candidates currently residing anywhere in the United States or Canada. CST or EST time zone preferred. All candidates must be legally authorized to work in the United States or Canada.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Senior Software Engineer is responsible for building the tools required to help organizations succeed with Apple. Lead others on the agile team to break down problems and apply the appropriate designs and practices to build Jamf products. Subject matter expert in various Jamf components and product offerings. Mentor and coach others while delivering new components and features with high quality and reliability. For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. What you can expect to do in this role: • Break down customer problems into work you and the team can execute on., • Independently complete tasks from start to finish with high quality., • Ability to communicate technical concepts to stakeholders., • Use your knowledge of Engineering best practices to ask the right questions, solve problems and build great software with a high level of quality., • Produce designs for new and existing features., • Clearly communicate technical concepts with others in the organization (Technical Communication, Support, Product and Cloud)., • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization., • Adheres to the highest moral, ethical and legal standards to deliver and environment that promotes respect, innovation and creativity., • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work., • #LIRemote What we are looking for: • Minimum of 5 years of experience developing enterprise grade software with understanding of testing and quality assurance processes (Required), • Minimum of 5 years of demonstrated experience in system-level development using modern operating systems and tools based on position requirements (Required), • Deep understanding of operating system internals, including kernel architecture, memory management, and process scheduling (Required), • Experience with native development toolchains and debugging tools (Preferred), • Strong knowledge of POSIX systems programming and Unix/Linux fundamentals (Preferred), • Experience with system profiling, performance analysis, and crash dump analysis (Preferred), • General Experience performance and load testing applications (Preferred)., • Hands-on experience with AI-driven coding assistants like GitHub Copilot, Cursor, others to enhance development productivity., • Experience building enterprise level software, • Experience working within an agile organization, • Understanding of build systems such as Jenkins or Bamboo, • Strong communication skills, • Proven analytical and problem solving skills, • Ability to interact effectively with co-workers in a results driven culture, • Ability to engage with and establish trust and rapport with all levels of customers and employees, • Solution focused ability working collaboratively in a fast paced environment, • Apple platform experience, • 2 year / Associates (Required), • 4 year / Bachelor's Degree (Preferred), • A combination of relevant experience and education may be considered SECURITY AND PRIVACY REQUIREMENTS: • Participation in ongoing security training is mandatory, • Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches, • Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential: • Named a 2025 Best Companies to Work For by U.S. News, • Named a 2024 Best Technology Company to Work For by U.S. News, • Named one of Forbes Most Trusted Companies in 2024, • Named a 2024 Best Companies to Work For by U.S. News, • Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings., • You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world., • We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple., • Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software., • You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect., • We offer a clear career path that enables you to grow under supportive leadership and management, • Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering, • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes)., • Over 100,000 Jamf Nation users, the largest online IT community in the world. The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$113,300—$241,800 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at ___

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about ___ and ___. Wise is a global technology company, building the best way to move and manage the world’s money. Whether people or businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money. It is the primary duty of the Customer Support Team Lead (Financial) to ensure that expectations are clearly set and that members of the team are highly engaged, motivated, armed with all necessary equipment and software, have opportunities to contribute to tactics and strategy, and opportunities to learn and grow. Ensure that customer service is maintained by: • Collaborating with other departments and leads to ensure customer objectives are met, • Ensuring that your team has the required resources, training and knowledge to use them effectively to be able to resolve issues independently in a timely manner, • Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications, • Maintain a high level of communications within the team internally and externally, • Developing and maintaining customer satisfaction measurement metrics, • Defining and implementing the procedures and policies to ensure that high-quality service is delivered to customers (both internal and external) and adherence to strict SLA’s, • Seeking and providing positive and constructive feedback frequently on all levels, • Active FINRA Series 7 license (this is a requirement)., • Previous customer service experience at a broker-dealer or other financial institution., • Demonstrated ability to coach and lead team members to achieve high performance., • A team-builder, you will work alongside your teams to develop them and ensure business needs are met. This involves continuous improvement and simplification of procedures and processes at all levels, as well as building strong relationships with internal stakeholders across various teams., • We’re looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you’re a great fit! RSU's in a rapidly growing company * $69,500-$80,000 annual salary depending on experience. * An annual self-development budget * Medical, dental, & vision insurance – including HSA and FSA options * Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program * Flexible working model – a mix of working from home and from the office * Relocation expenses covered * 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually * A paid 6-week sabbatical leave after four years * 18-weeks of paid parental leave, after a year with us * 401k with up to a 4% employer match * 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit ___. Keep up to date with life at Wise by following us on ___ and ___.

At Flosum, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. • Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations., • Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR., • Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data., • Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations)., • Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them., • Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out., • Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies., • Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed., • 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers., • Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices)., • Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns., • Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production., • Track record of schedule compression—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality., • Strong estimation and planning discipline in Agile/Scrum or Kanban environments., • Experience driving solution performance: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces)., • Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices., • Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives., • Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks., • Ship the current roadmap on a compressed timeline agreed with leadership., • Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance., • Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.

* This is a remote position. * Salary Range: $80K-100K base salary Preferably - DFW AREA Must Reside in the U.S Direct Sales Experience Required. JAFRA COSMETICS INTERNATIONAL is looking for you. Jafra is a fun direct selling company that has been part of the industry since 1956. We work to create an exceptional experience for our associates and sales consultants. Are you ready to be part of the team? Join us! PRIMARY FUNCTION: This individual combines field leadership strength with the entrepreneurial mindset of a business developer; identifying opportunities for growth, launching initiatives to increase penetration, and creating strategies that attract, retain, and develop new consultants and leaders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Field Expansion • Drive focused attraction strategies that reflect JAFRA’s brand values and commercial priorities by empowering the field to leverage social media, personal branding, and digital prospecting; and by leading regional brand awareness and guest event initiatives that introduce new customers and prospective consultants to the JAFRA product experience and business opportunity., • Implement comprehensive regional expansion strategies that grow the consultant base, enhance retention and leadership depth, and drive customer acquisition and brand visibility across the region., • Develop and maintain impactful relationships with field leaders to accelerate growth, enhance engagement, and boost productivity throughout the consultant network., • Track key regional development metrics: growth by region, new consultant activation, retention, and leadership promotion.Field Development, • Coach Leaders through monthly business reviews to help them analyze performance, enhance their sales, sponsoring, and team-building skills, and translate goals into actionable growth plans., • Execute monthly field activation campaigns, recognition programs, and leadership calls., • Lead virtual and in-person field events that drive motivation, education, and duplication of best practices., • Execute New Leader Onboarding with a focus on sustainability and duplication.Field Engagement, • Model effective leadership communication, field engagement, and relationship building to establish a high-performing culture., • Ensure all promotional offers, campaigns, and incentives are clearly explained, aligned with the compensation plan, and easy for consultants to act on., • Design and deliver field presentations and digital materials that simplify complex programs and inspire participation across all levels of the field. QUALIFICATIONS • Bachelor’s degree in business, Marketing, or related field preferred., • Minimum 5 years of progressive experience in field development, regional management, or direct selling leadership., • Proven ability to grow markets through sponsoring, coaching, and leadership development., • Strong analytical and planning skills with the ability to translate data into actionable field strategies., • Excellent communication, presentation, and motivational skills., • Willingness to travel domestically to attend field events, training sessions, and leadership meetings., • Bilingual (English/Spanish) preferred but not required., • Entrepreneurial Leadership: Thinks big, takes initiative, and builds from the ground up., • Strategic Execution: Balances vision with disciplined follow-through., • Influential Communicator: Connects and inspires across diverse audiences., • Field-Focused Mindset: Understands the heartbeat of the consultant experience., • Data-Driven: Uses performance insights to guide and measure success.Benefits Include:, • Medical, Dental, Vision Insurance, • 401K with 50% employer match on the first 10% of employee contribution, • Bonus Opportunity, • Medical & Dependent Care Flexible Spending Accounts, • EAP, • 100% company sponsored AD&D Life Insurance, • Supplemental Life Insurance... and more!

The Company GitKraken is the developer experience (DevEx) platform of choice for more than 40 million developers and 100,000 organizations globally. Combining built-in AI and powerful workflow orchestration, GitKraken empowers development teams to eliminate unnecessary toil, streamline collaboration, and accelerate productivity. GitKraken’s seamless integrations with leading Git providers, issue tracking tools, and AI solutions make it the most versatile DevEx platform available across desktop, command line, IDE, web, and mobile environments. Discover smarter, faster development at or follow us on LinkedIn. The Role GitKraken is seeking an experienced Senior Account Executive to play a critical role in scaling our Sales Assist motion built on our product-led engine. This is a hands-on, player-coach role ideal for a top-performing seller who thrives in complex technical sales, enjoys influencing processes, and is eager to expand their scope beyond a personal quota to take on increasing leadership and management responsibilities. This role maintains a personal quota while acting as a force multiplier across the sales team, helping refine processes, model best practices, and ensure our Sales Assist motion operates with speed, rigor, and consistency. We are committed to having an inclusive and authentic work environment where unique perspectives, skills, and backgrounds are celebrated. We work hard to foster diversity in our workplace and encourage people from all backgrounds to apply. Even if you don't meet 100% of the requirements, don't let self-filtering and imposter syndrome get in the way of a great fit. We would love to hear from you! What You'll Do • Own and close a personal book of business across Mid-Market and Enterprise accounts, consistently delivering against revenue targets., • Lead solution-oriented sales cycles for technical developer productivity and Software Engineering Intelligence (SEI) products, translating developer and delivery data into strategic insights for engineering leadership., • Run disciplined, high-quality sales cycles from qualification through close, modeling best practices in discovery, value articulation, and mutual action planning., • Act as a frontline expert in GitKraken’s Sales Assist motion, providing feedback and recommendations to improve lead handoffs, qualification, and conversion., • Uphold and reinforce high standards for speed-to-lead and follow-up, ensuring strong engagement with high-intent inbound users., • Mentor and support AEs and Account Managers through deal reviews, call coaching, and best-practice sharing., • Act as a trusted voice from the field, surfacing insights on buyer behavior, objections, and competitive dynamics., • Partner closely with GTM leadership to provide real-world feedback that improves messaging, content, and the Sales Assist workflow., • Contribute to evolving sales processes, tooling, and enablement materials based on firsthand selling experience. What You'll Bring • 7+ years of B2B SaaS sales experience, with a strong track record as a high-performing individual contributor., • Proven success selling complex technical or analytics platforms, ideally within Software Engineering Intelligence (SEI), DevOps, or developer tooling., • Deep familiarity with engineering buyer personas, including VPs of Engineering and CTOs., • Strong working knowledge of HubSpot, including pipeline management, reporting, and CRM hygiene., • Experience selling into Mid-Market and Enterprise accounts, managing multi-stakeholder deals., • Prior experience acting as a team lead, mentor, or informal coach is strongly preferred. How you'll be rewarded 💵 Excellence — Competitive compensation with annual performance-based pay increases 🏖 Balance — Flexible Paid-Time-Off Policy + paid company holidays (chosen by our employees) 👶 Parent life — Generous paid parental leave 🐶 Pets — Pet insurance plan (with no exclusions) 🍎 Health — Health, dental, and vision insurance with competitive employer cost-sharing + employer-paid life/AD&D insurance 🌵 Headquarters — Modern, fully equipped offices designed to maximize productivity in a hybrid environment 🏆 Culture — Great Place to Work Certified 📚 Growth — Paid career development opportunities, audiobook subscriptions, and mentorship 🔮 Future — 401(k) retirement plan plus company matching 🛫 Travel — Company-paid domestic trip after your 1-year anniversary, and an international trip every 5 years Location GitKraken is headquartered in Scottsdale, Arizona and while we would like to have candidates be local to the Scottsdale office, we understand that talent and drive are much more important than location. We will consider strong candidates from anywhere in the US who apply for this role. Equal Employment Opportunity Statement: At GitKraken, we believe that diversity among our teammates is critical to our success as a company. GitKraken evaluates all employees and job applicants without regard to race, color, religion, gender (including pregnancy, gender expression, or gender identity), national origin, age, disability status, or any other legally protected class. We recruit, hire, and retain top talent from a diverse candidate pool.

Ready to make a real impact on global health and wellness care? Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together. We are looking for a Manager, Customer Success to join our growing team. In this role, you will play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers. We have a strong foundation of customers wanting to grow their use of Practice Better. Additionally, you will partner closely with Product and Marketing teams to define and execute a comprehensive customer orchestration strategy tailored to key moments in the post-sale journey. The ideal candidate will build a team that empowers customers to adopt, expand, and realize ongoing value from the Practice Better platform through an omnichannel, one-to-many approach. Note: Practice Better is a remote-first company with team members across North America. Although this particular prefers Canadian-based candidates, we can also consider applications from the United States of America, and preference will be given to applicants legally authorized to work in both of these two countries. • Develop and implement end-to-end digital and one-to-many programs for customers, as well as leading the teams tasked to execute this strategy, • Create and execute a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive adoption, retention and expansion for our customers, • Provide thought leadership as we evolve our Customer Success vision, • Collaborate with Practice Better leaders across Support, Product and Marketing to align on customer needs, prioritize opportunities, and accelerate usage, retention and growth, • Champion a test-and-learn culture that continuously improves self-service, digital education, and pooled outreach programs, • Build and maintain meaningful connections with key customer stakeholders to understand their evolving priorities, helping the team uncover opportunities where Practice Better can drive platform value and business outcomes, • Coach and develop the team by providing regular feedback, setting clear expectations, and investing in each team member’s growth & foster a healthy, inclusive team culture where team members feel supported, connected, and empowered to do their best work, • 5+ years of relevant experience in customer success in a high growth SaaS environment with 3+ years leading a customer success team, • Proven ability to build digital and one-to-many success motions from scratch with a sharp focus on execution, measurement, and iteration with a strong understanding of SaaS metrics (GRR, NRR, activation, adoption, etc.) and how to influence them, • Strong communication and collaboration skills, with a bias for clarity and action, • Modern tech stack with tools such as — BI analytics tools, Jira, Zendesk, Guru, Slack or equivalent, • Analytical, curious, and adaptable - you seek solutions, not perfection, • Comfortable operating in a fast-moving, growth-stage environment, • You are organized, decisive, and comfortable with managing complex priorities in a fast-paced environment, • Hands-on and pragmatic; no task is beneath you if it helps the team move forward We are looking for a Manager, Customer Success to join our growing team. In this role, you will play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers. We have a strong foundation of customers wanting to grow their use of Practice Better. Additionally, you will partner closely with Product and Marketing teams to define and execute a comprehensive customer orchestration strategy tailored to key moments in the post-sale journey. The ideal candidate will build a team that empowers customers to adopt, expand, and realize ongoing value from the Practice Better platform through an omnichannel, one-to-many approach. Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada. • Develop and implement end-to-end digital and one-to-many programs for customers, as well as leading the teams tasked to execute this strategy, • Create and execute a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive adoption, retention and expansion for our customers, • Provide thought leadership as we evolve our Customer Success vision, • Collaborate with Practice Better leaders across Support, Product and Marketing to align on customer needs, prioritize opportunities, and accelerate usage, retention and growth, • Champion a test-and-learn culture that continuously improves self-service, digital education, and pooled outreach programs, • Build and maintain meaningful connections with key customer stakeholders to understand their evolving priorities, helping the team uncover opportunities where Practice Better can drive platform value and business outcomes, • Coach and develop the team by providing regular feedback, setting clear expectations, and investing in each team member’s growth & foster a healthy, inclusive team culture where team members feel supported, connected, and empowered to do their best work, • 5+ years of relevant experience in customer success in a high growth SaaS environment with 3+ years leading a customer success team, • Proven ability to build digital and one-to-many success motions from scratch with a sharp focus on execution, measurement, and iteration with a strong understanding of SaaS metrics (GRR, NRR, activation, adoption, etc.) and how to influence them, • Strong communication and collaboration skills, with a bias for clarity and action, • Modern tech stack with tools such as — BI analytics tools, Jira, Zendesk, Guru, Slack or equivalent, • Analytical, curious, and adaptable - you seek solutions, not perfection, • Comfortable operating in a fast-moving, growth-stage environment, • You are organized, decisive, and comfortable with managing complex priorities in a fast-paced environment, • Hands-on and pragmatic; no task is beneath you if it helps the team move forward At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends. Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team. Anticipated Base Salary Range (Canada): $80,000 – $120,000/yr We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being. The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market. Comprehensive Benefits We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, as well as 401K matching, generous paid parental leave, and annual learning stipends. Remote-First, Connected Culture Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter. Wellness and Growth • Unlimited vacation, built on trust, clear expectations, and real support for taking time off, • Company 401K program with employer-matched contributions, • Comprehensive health and dental benefits, • $750 annual Health & Wellness Allowance, • $1,000 annual Learning & Development Allowance to support your growth, • $500 annual Home Office Allowance to set up a productive remote workspace, • Company-wide holiday closure in December, • Regular virtual company-wide events, lunches, and team socials to stay connected At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results. We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day. We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best. If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values. We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. Ready to Apply? If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide. Apply Now → Official Recruitment Notice & AI at Practice Better All applications are reviewed directly by Practice Better’s internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com. Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at to verify its legitimacy. AI in Recruitment at Practice Better We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first-round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone. What AI doesn’t do is make decisions. Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness. We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross-functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions. Essential Duties and Responsibilities: • Establishes operational plans for the Product Management team, • Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results, • Provides support to the Product Management team, with a high attention to detail, • May require communication with ConnectWise leadership, • May coach, review, and/or delegate work to other team members, • Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy, • Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative, • Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities, • Interacts with customers and prospects to define market requirements and communicates the needs to the development team, • Monitors product performance to evaluate adoption rates, user experience, and production issues, • Prioritizes the product backlog in conjunction with overall business and partner needs, • Represents ConnectWise in all partner engagements, events, conferences, and other venues Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to manage large, complex projects and processes independently with limited supervision, • Recognized expert in applicable work area, • Ability to situationally adapt and understand new technology/processes as per business and partner requirements, • Strong communication and presentation skills, verbal and written, with the ability to effectively communicate with technical and non-technical audiences, • Ability to work in rapid pace environment, while maintaining high quality work, • Demonstrated commitment to partner and team-oriented management, • Strong knowledge of software development, database, server/client, and similar technical concepts, • Strong understanding of the techniques and methods of modern product management, • Detail-oriented with the ability to work on multiple priorities simultaneously, • Knowledge of MSP industry, • Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite Working Conditions: • US-Remote (EST working hours), • Up to 10% travel ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at ___ or 1-800-671-6898.

Job Summary The Sr. Software Development Engineer will be part of an agile development team, building and working on payment domain services. The Sr. Software Developer develops information systems by designing, developing, and installing software solutions that are scalable for a high transaction environment. Job Description: * Works with an agile development team that designs, develops and maintains scalable services. * Responsible for writing technical design specifications. * Recommend and develop an architectural and detailed design that is used by other members of the development teams. * Coach the team on software best practices (design, coding, troubleshooting, work breakdown, work estimation, refactor strategies, automated testing, etc.) * Work closely with the other teams to optimize system architecture and project efficiency. * Partner with our Product Owner to plan work and prioritization. * Maintain high standards of software quality within the team by establishing good practices and habits. * Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans. * Collaborate and add value through participation in peer code reviews, providing comments and suggestions. * Analyze and resolve technical and application problems. * Regular practice of CI/CD. * Support, maintain and document software functionality. * Research and evaluate a variety of software products; create PoCs as necessary to demonstrate new ideas and technologies. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: * Communication skills: must be able to articulate and have a strong technical vocabulary * Must be able to coach the team on software best practices (design, coding, troubleshooting, work breakdown, work estimation, refactor strategies, automated testing, etc.) * Strong knowledge of system architecture, best practices and design patterns * Evaluate and identify new technologies for implementation * Strong background with .NET Core, C#, Kubernetes / Docker * Knowledge and experience in Distributed systems, MicroServices, SOA and n-tier architectures * Strong knowledge of Relational and non-relational DBs * Knowledge of REST API, event-driven architecture applications, caching, scaling, security, etc. * Strong knowledge of Managed Memory Architecture / Garbage Collector / Cache Management * DDD and event driven architectures a plusAbility to inspire team * Expert knowledge of and ability to communicate software architecture and design principles * Expert in writing testable software * Expert in design * Strong knowledge in CI/CD systems * Proficient with Object Oriented programming * Experience with source control systems(git) * Experience with agile development methodologies * Experience with debugging, performance profiling and optimization * Strong initiative to find ways to improve solutions, systems * Attention to quality through unit tests, integration tests, and code reviews * Understanding of queue processing(MSMQ , RabbitMQ, Kafka) * NoSQL databases(Elastic , Cassandra , Mongo ) * Relational Database Experience (MSSQL, Postgres) Experience Requirements: * Requires a minimum of 5 years of experience with software development, design patterns, software architecture * Experience with e-commerce payment systems preferred * Experience in Distributed systems, MicroServices * Experience with REST API, event-driven architecture applications, caching, scaling, security * Experience with Relational and non-relational DBs * 5+ Years of experience working with C#, .NET Core * Experience using Kubernetes, Helm, and Docker * Experience building dashboards and alerts * Experience using Prometheus, Grafana, Elasticsearch, Kibana * Experience in the CI/CD * Experience as a mentor, tech lead or leading an engineering team * Experience working with RabbitMQ, Redis, Kafka Education Requirements: Bachelor’s Degree required. An emphasis in Computer Science is preferred Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds. Work Environment: The noise in the work environment is usually moderate. Other factors are: * Hectic, fast-paced with multi-level distractions * Professional, yet casual work environment * Office / Warehouse environment * Ability to work extended hours as required #LI-JC1 The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at ___. Anticipated Pay Scale: $116,000 - $165,000 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to ___. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit ___. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Who Thrives in This Role? You’ll love this job if you’re: • 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value., • 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools., • ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication., • 🤝 A helper – You’re patient and understanding, committed to creating positive interactions., • 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity., • 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: • Serve as the first point of contact for customer support (primarily via email, phone, and live chat)., • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey., • Update and maintain accurate support documentation and FAQs., • Collect and route customer feedback for internal improvement., • Demonstrate perseverance and empathy in resolving client concerns., • Learn continuously and share your knowledge with teammates. What We’re Looking For: • Excellent written and verbal communication skills., • Commitment to working hard to grow., • A customer-first mindset with a strong desire to assist others., • Previous customer service or soft sales experience is a plus., • Comfort with live chat, email communication, and CRM platforms., • Ability to learn quickly, stay organized, and handle multiple priorities. What We Offer: • 💵 Weekly pay plus performance-based bonuses, • 🩺 Health, life, and retirement benefits, • 🚀 Merit-based promotions and opportunities for advancement into leadership roles Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Huntington WV 25701.

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in. As part of the Customer Success team, you will be responsible for ensuring your customers are successful with the Entrata platform! The Customer Success Manager position will require you to develop strong relationships with your customers, partner with other departments to ensure your customers’ needs are met and that they remain customers of Entrata. You must be able to effectively manage multiple projects that impact customers and see them through to completion. The unique responsibility of the Affordable Customer Success Manager will take on some of our largest Property Management customers that have major affordable housing portfolios. • Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved, • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations, • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers, • Partner with our Support organization to ensure that the customers’ support needs are being met, • Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency, • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers, • Educate customers on self-service tools, release processes, and other client programs, • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks, • Attend sprint review meetings and advocate for customer needs in those meetings, • Maintain a high-level knowledge of each of the Entrata offerings and configuration options, • Desire to go the extra mile to ensure that your customers are happy and successful, • Strong organizational skills, with the ability to manage multiple projects simultaneously, • Ability to demonstrate patience while working through stressful situations and challenges, • Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers., • Excellent communication, both verbal and written, and analytical skills, • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently., • Maintain professional interaction with internal and external stakeholders, • Ability to work in a fast-paced and high-stress environment, • Travels domestically for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives., • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently., • Maintain professional interaction with internal and external stakeholders, • Ability to work in a fast-paced and high-stress environment, • More than 5 years of affordable property management experience ranging across multiple types of affordable housing including but not limited to LIHTC, Section 8, Public Housing, HOME, Rural and layered properties at a corporate level across the country., • Excellent communication, both verbal and written, and analytical skills It’s a great place to work! Will you join us?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Founded in 2017, Trust & Will is the leading digital estate planning platform, trusted by over one million users. We provide modern, accessible solutions to help families protect their legacies with attorney-approved, legally valid documents tailored to individual state requirements. Our seamless online platform simplifies the estate planning and settlement process, empowering individuals to create wills and trusts while also partnering with financial advisors, attorneys, and institutions to make legacy planning more inclusive and affordable. If you are passionate about contributing to a high-impact mission and want to work in a collaborative environment where your skills and expertise will be valued, we would love to hear from you! • You are a technical leader, excelling in React, NextJS, TypeScript, and Node.js., • You have a problem-solving mindset, approaching challenges with strategic thinking, prioritizing high-impact solutions, and driving innovation in systems and processes., • You see AI not as a tool but as a fundamental shift in engineering, and you actively seek opportunities to harness its potential., • You thrive in complex, fast-moving environments, navigating ambiguity, aligning stakeholders, and delivering results with a data-driven approach., • You are a mentor and collaborator, fostering team growth, influencing cross-functional decisions, and communicating technical solutions with clarity., • You are passionate about building secure, scalable systems, and leveraging best practices in performance optimization, observability, and compliance to ensure high-quality software. You will be joining our Platform Expansion squad and primarily focusing on building out new features, incorporating AI, improving test coverage, performance and system stability. The Platform Expansion squad at Trust & Will is responsible for advancing the company’s advisor-facing platform and broader professional partnerships work. Core Responsibilities • Advisor Platform Development: Building and enhancing tools that help advisors serve clients more efficiently, including integrations with advisor tools and ingestion/parsing of existing estate planning documents ., • Platform Reliability & Security: Handling sensitive operations such as deleting member data, running penetration test remediations, and managing access reviews ., • Cross-Squad Integration: Ensuring the advisor platform integrates smoothly with other Trust & Will squads (Planning, Admin, Consumer), so that professional and consumer experiences are aligned ., • Strategic Expansion: Driving initiatives under the “Professionals” strategic pillar — investments that improve customer satisfaction, engagement, and retention, while also supporting revenue growth from advisors and partnerships . Technical Leadership & Impact • Design, architect, and deliver robust, scalable, and high-performance applications and services., • Lead system-level design, ensuring robust, secure, and maintainable solutions aligned with organizational standards., • Consider AI from a strategic, holistic perspective, architecting solutions with it, integrating it into product ecosystems, and harnessing its potential to drive transformative innovation., • Own and drive technical decisions across multiple teams, ensuring alignment with business objectives and long-term strategic goals., • Implement and champion best practices for system reliability, performance optimization, and code quality, including test automation and modern CI/CD workflows., • Address organization-wide technical challenges, such as scaling systems, improving performance, and enhancing reliability., • Implement AI tooling and paradigms to improve developer efficiency, automate workflows, and enhance system reliability. Quality & Impact • Deliver high-quality, production-ready code that adheres to best practices, is well-documented, and prioritizes scalability and maintainability., • Identify and champion efforts to reduce technical debt and improve system performance through continuous refactoring and optimization., • Proactively identify and resolve system bottlenecks and issues using observability and monitoring tools., • Drive impactful improvements in system reliability, ensuring seamless user experiences and alignment with business priorities. Collaboration, Innovation & Mentorship • Partner with product managers, designers, and stakeholders across the organization to align technical solutions at a strategic level with customer needs and evolving business goals., • Develop a deep understanding of product-market fit, business metrics, and customer empathy to inform analysis and data-driven decision-making., • Mentor and guide engineers across varying experience levels, fostering technical growth and knowledge sharing through outcome-based sponsorship., • Communicate complex technical topics to diverse audiences, ensuring clarity and alignment on technical decisions., • Foster a psychologically safe environment through knowledge-sharing initiatives, peer collaboration, conflict-reduction tactics, and emotional intelligence., • Evaluate and integrate emerging technologies and tools to enhance engineering capabilities and product innovation to foster a culture of continuous learning and experimentation., • 7+ years of professional development experience in high-performing teams., • Advanced proficiency in developing frontend applications (React, Typescript), API design and data modeling (MongoDB, Postgres)., • Experience building and maintaining AWS applications using infrastructure-as-code tools (CloudFormation, AWS CDK)., • Proven ability to write clean, maintainable, testable code, following test-driven development, CI/CD pipelines, and modern DevOps best practices., • Proficiency in threat modeling, secure-by-design principles, and ensuring compliance with GDPR, SOC2, and other regulatory requirements., • Advanced skills in debugging, performance tuning, distributed tracing, and log correlation across microservices., • Demonstrated ability in integrating AI code assistants to enhance development productivity and code quality, with hands-on experience using at least one of the following: GitHub Copilot, Cursor, RooCode, or RooCline., • Skilled at determining and tracking meaningful engineering metrics to validate solutions and drive decision-making., • This position is available to candidates residing in the following states only: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Maryland (MD), New Jersey (NJ), New York (NY), North Carolina (NC), Pennsylvania (PA), Texas (TX), Vermont (VT), Nevada (NV), Utah (UT), • Experience working in a tech company or high-growth startup., • Willingness to contribute outside of core expertise to drive impactful work forward., • Developing infrastructure as code in Go., • Familiarity with Agile development methodologies (Scrum/Kanban, JIRA)., • Hands-on experience with Docker, Kubernetes, or other container orchestration tools., • Experience with pair programming and collaborative development techniques., • Active contributions to open-source projects or participation in developer communities., • Compensation: Salary + Equity, • Our salary range for this position is $166k - $215k, in addition to compensation we also include an employee equity package as a component of our offer along with other benefits and perks outlined below., • PTO, • Flexible time off that you are encouraged to use, • Generous paid company holidays and breaks throughout the year, • Monthly friends & family day, • Paid time off to volunteer in your community, • Health and Wellness Benefits, • Fantastic health benefits including medical, dental, vision, life insurance, and generous parental leave, • Financial wellness benefits (Equity & tax advisory support, financial coach support, and employer-sponsored 401k with an employer match), • Guest speakers & reimbursement for learning opportunities, • Extra, • Flexible work schedule + hours, • Family-friendly work environment. We support the complexity of a remote world with the needs of families, • Optional company-sponsored events and travel throughout the year, • $500 Work from home stipend + Apple accessories About Trust & Will: • We are a remote-first company, giving our employees the flexibility they need to work in an environment that best suits their needs. Our hiring process is also conducted virtually unless otherwise noted. We are a company that was founded in San Diego, CA, and offer a collaborative co-working space that is available for you to use if you'd like but not required. #LI-Remote, • We are proud to be a certified B Corporation, using business as a force for good. We are committed to building a healthy, sustainable, and engaging working environment for all employees, their families, and communities. We publish an annual impact report to outline our positive contributions to our world and set an example for all employers., • Trust & Will's mission is to help every family leave their legacy through affordable, accessible estate planning. That starts with the people we hire and the ways in which we support the development of their unique talents and capabilities. We are committed to prioritizing ways to make our company and industry more inclusive. This means we must be revolutionary in the way we value diversity to revolutionize our business sector. At Trust & Will, everyone has a seat at the table and space to be their authentic selves because only in a company that is inclusive and diverse can we truly stand in our members' shoes.

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting ___ and follow us on ___, ___, ___, ___, and ___. Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA Employment Type: Contract Duration: 3-6 months Hourly Rate: $40.87 Modality: Remote, must be in compliance with Per Scholas office policy/ Travel: 25% WHO WE ARE LOOKING FOR: Per Scholas is seeking a dynamic, strategic, and results-oriented Product Owner to lead our Software Engineering, DevOps, and Cloud curriculum portfolio. In this role, you will serve as the vertical subject-matter expert (SME) and curriculum product owner—translating labor market intelligence, employer demand, and instructional research into high-quality, scalable learning products that drive learner outcomes, credential attainment, and job placement. You will own discovery, define the learner's experience intent, translate technical requirements into clear learning objectives and measurable assessments, and partner cross-functionally through build, launch, and continuous improvement. You bring an engineering background with strong cloud fluency (AWS and/or Azure) and the ability to translate real-world technical requirements into clear learning objectives, competency maps, hands-on labs, and measurable assessments. You will embed AI-enabled engineering workflows into the curriculum (e.g., AI-assisted coding, testing, and DevOps automation) while promoting responsible and effective AI usage aligned to employer expectations WHAT YOU’LL DO: Roadmap Ownership & Strategic Alignment: • Own and maintain the multi-year curriculum product roadmap, with clear prioritization criteria, explicit tradeoffs, and documented decisions across market-driven, customized, and alumni offerings., • Establish and maintain a disciplined Operating Rhythm, including discovery-to-delivery planning, milestone tracking, and monthly portfolio reviews tied to outcomes and capacity., • Lead end-to-end product lifecycle management, including opportunity intake, discovery, evaluation, build decisions, implementation, adoption, performance improvement, and strategic sunsetting., • Define and uphold curriculum product standards (quality, consistency, accessibility, assessment rigor, credential alignment) and ensure adoption across the portfolio. Curriculum Discovery, Requirements Translation, and Design Leadership: • Serve as the primary curriculum strategy lead in partner and funder discovery—translating business requirements into learning objectives, assessments, and curriculum design intent., • Assume accountability for the analysis and design phase of new and existing curricula by setting clear design requirements, acceptance criteria, and readiness-to-build decisions for Product Owners., • Ensure curriculum alignment to industry standards and certification requirements, and partner with Evaluation/Delivery to validate learning effectiveness and job relevance., • Establish durable “definition of done” criteria for curriculum releases (learning objectives, assessments, instructional assets, delivery readiness, and measurement plan). Stakeholder Advisory & External Enablement: • Act as a lead consultant for internal and external stakeholders—including donors, executive leadership, government partners, and employer partners—to shape curriculum strategy and delivery commitments., • Spearhead the narrative and content development for client/funder-facing curriculum materials (e.g., solution decks, portfolio overviews, proposals), ensuring accuracy, clarity, and alignment to outcomes, while partnering with Product Operations for packaging, version control, and distribution., • Support grant and contract requirements by translating compliance and reporting needs into product requirements, measurement plans, and deliverable timelines. People Leadership & Product Owner Enablement: • Provide direct supervision and professional development for the Product Managers team, ensuring high-quality instructional output across technical tracks and consistent use of product discovery practices., • Coach Product Owners on discovery, scoping, learning experience intent, assessment strategy, and tradeoff decisions—protecting focus on the highest-impact work., • Serve as the primary intake and prioritization lead for new product requests, optimizing departmental capacity and protecting the team from scope creep. Operational Excellence, Measurement, and Governance: • Own, define, and actively track curriculum product KPIs, using them to drive roadmap decisions, accountability, and continuous improvement across offerings., • Partner with Product Operations to maintain curriculum documentation standards, decision logs, and a reliable system of record for portfolio artifacts (course catalog, product briefs, version history, collateral)., • Design and implement Quality Assurance (QA) frameworks to reduce curriculum development cycle time while improving consistency and delivery readiness., • Collaborate with Product Delivery and Evaluation teams to ensure products are measurable, improve outcomes over time, and meet placement and credential-attainment goals. Systems, Process, and Cross-Functional Integration: • Partner closely with Training Delivery, Instructor Development, and Product Delivery to ensure curriculum roadmap commitments align with instructor readiness, scheduling realities, change-absorption capacity, and launch readiness., • Navigate enterprise-level technology challenges to ensure integration between product offerings and infrastructure (LMS, CRM, content repositories, and cloud platforms)., • Identify cross-functional process gaps impacting curriculum quality, speed, or adoption and drive improvements in partnership with Product Operations (workflows, templates, handoffs, governance). WHAT YOU’LL BRING TO US: Professional Qualifications • 6+ years of hands-on software engineering experience in modern stacks including Java/Java EE, Javascript, NodeJS, React, Angular, etc…, • 3+ years of cloud experience successfully deploying and managing solutions on platforms such as AWS, GCP, or Azure., • 2+ years of experience with DevOps, CI/CD pipelines, and QA processes, including containerization, orchestration, automation, and monitoring/observability., • Active Technical Portfolio: Must maintain an active GitHub, GitLab, or similar profile and be prepared to present and explain the architecture and logic of specific projects during the interview process., • Proven ability to translate technical requirements into structured learning objectives, competency-based outcomes, and assessable performance measures., • Product ownership discipline: experience managing a backlog, writing clear requirements, aligning stakeholders, and driving execution from discovery through launch., • Executive communication strength: ability to synthesize technical complexity into clear tradeoffs, decisions, and measurable outcomes. Preferred Qualifications • Experience developing or evaluating technical training content, labs, and performance-based assessments., • Familiarity with workforce development or scaled training delivery environments (multi-site, standardized delivery, instructor enablement)., • Experience applying AI tools in engineering workflows (coding, testing, DevOps automation) and teaching responsible, effective usage patterns. Personal Characteristics • Outcomes-oriented: prioritizes learner job readiness and employer relevance over activity or output volume., • High standards with psychological safety: balances rigor, clarity, and accountability with supportive collaboration., • Systems thinker: improves repeatability, documentation, and process discipline across cross-functional teams., • Strong collaborator: builds alignment across Product, Design, Delivery, and Operations; leads through influence and crisp decision-making. For this role specifically, we are targeting a hourly rate of $40.8/hr, with a range between $35.00/hr - $40.87/HR where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. #LI-Remote QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at ___. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters — now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. As we approach $30M in ARR and continue to grow more than 100% YoY, our expanded product suite (featuring our ad network, website builder, and paid tiers) positions us for the next stage of hypergrowth. beehiiv's Ad Network connects thousands of newsletter publishers with advertisers across every major vertical. The CSM team manages our advertiser relationships and is tasked with growing and scaling those relationships as the beehiiv platform grows. This role sits at the intersection of revenue ownership, team leadership, and client strategy. You'll manage a team of Ad Network CSMs while also deeply understanding our product set, our opportunities and constraints, and designing our path forward alongside the rest of our leadership team. This candidate would ideally be based in the U.S. Please note that compensation is dependent on experience. Ideally, you'll have: • 6+ years in digital advertising, ad sales, or a closely adjacent field., • 2+ years managing a team, with a clear track record of raising the bar for your team — not just supporting them, • Startup background strongly preferred — you're used to doing more with less, and that doesn't frustrate you, it motivates you, • Technical curiosity and self-sufficiency — you figure things out, you build what you need, and you don't wait for someone else to hand you the answer, • Comfortable being uncomfortable — you won't always have a playbook, and ambiguity doesn't slow you down, • Bias toward action — you see a gap, you close it. You don't surface problems without owning a solution, • Exceptional written and verbal communication — fast, clear, and calibrated to the audience, whether it's a brand partner or a direct report, • Process-builder and process-follower — you create systems, and then you actually use them, consistently, • Growth mindset — you study what's working, you ask hard questions, and you actively make things better What you'll be responsible for: Team leadership & accountability: • Manage, coach, and develop a team of Ad Network CSMs, • Hold a high bar for SLA compliance, HubSpot hygiene, client communication standards, and revenue accountability — these aren't suggestions, they're the baseline, • Run tight 1:1s and team rhythms that drive output, not just check-ins — you expect results, and you make that clear, • Build a culture where people bring solutions, not problems — and model that behavior yourself, • Own onboarding and ramp for new CSM hires Revenue & accounts: • Carry a personal revenue number alongside your team's collective quota, • Potentially own a handful of top-priority advertiser accounts end-to-end, • Develop and execute account strategies tied to performance data, new product launches, and work to identify advertisers best positioned to scale spend, • Coach your team to drive retention, renewals, and upsells across the book Strategy, process & scale: • Build playbooks and training for the CSM team where you see gaps, • Translate new product capabilities into concrete sales strategies your team can execute immediately, • Think about leverage: as the team and account load grow, we want to increase our leverage per person and not grow only through headcount., • Use technology & data: AI tools, automation, dashboards, etc., to multiply the team's output without multiplying the team's size, • Identify gaps in client experience and own solutions from idea to implementation — no waiting for another team to fix it, • Maintain consistent reporting, pipeline visibility, and CRM discipline across the team Product & platform fluency: • Deeply understand how beehiiv's ad products work well enough to speak credibly to advertisers about measurement, attribution, and performance, • Identify where product gaps or platform limitations are creating friction for the CSM team, and advocate clearly for what needs to change, • Be technical enough to build your own solutions when they exist — whether that's a recurring workflow, a tracking tool, or a client-facing resource —, • without waiting for eng or ops to do it for you Client experience: • Set and uphold fast response time SLAs across the team as non-negotiable, • Act as a point of escalation for complex advertiser issues, owning resolution from start to finish, • Ensure every advertiser interaction reflects a high standard — informed, fast, and accountable Why this role might be for you: • Thrive in hybrid roles blending customer success, commercial impact, and relationship depth, • Surface problems, provide solutions, and drive them to resolution, • Move with urgency while exercising sound judgment, • Treat process as a foundation for scale; follow it, improve it, use it, • Ramp fast on technical products independently and speak credibly to customers, • Effective in lean, resource-constrained environments, comfortable building as I go Why this role might not be for you: • You're looking for a pure sales role or a pure relationship management role — this is neither, • You expect a large support org around you to handle execution. You surface problems without bringing solutions, • You move slowly, • You treat the process as optional, • You need heavy hand-holding to get up to speed on how products work, • You've only operated in large, well-resourced companies and struggle without that infrastructure Why beehiiv? • Bias towards action: Our first impulse is to act. We don't get bogged down in unnecessary processes or bullsh**. Perfection is the enemy of progress., • Ownership mentality: This company is ours. We go the extra mile because that's what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed., • Building is in our DNA: We are obsessed with improving every aspect of our platform (and ourselves). Whether it's our product, support, or partnerships, we never stop working to improve it., • We answer to our users: Nothing matters more than serving our users. If our users fail, we fail., • Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter whose idea or whose vision — we're here to create the best outcome. We're here to win. We'll take care of you: • Competitive Salary, • Stock Options, • Health, Dental, and Vision Insurance, • 401(k) Employer Match, • Unlimited PTO (mandatory 10 days per year minimum), • Annual In-person Team Retreat, • Unlimited Book Budget, • Monthly Wellness Days (every third Friday of the month!)

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Manager, Technical Support, will build and lead our new Technical Support function as we transition to a SaaS ready, tiered support model. This role is responsible for building and managing a high performing technical team dedicated to cloud service health, API and customization incidents, platform reliability, and problem management. This role is customer-facing when necessary and requires extensive experience communicating directly with senior business and technical leaders in our customer base. The successful candidate must demonstrate confidence in high-stakes conversations, including executive briefings, incident updates, and postmortem reviews. The Technical Support Manager partners closely with the Technical Product Manager to improve triage quality, gatekeep engineering effort, and convert recurring incidents into systemic product and platform improvements. Work Arrangement: Remote Responsibilities • Build, lead, and coach the Technical Support team., • Own technical case management, including MTTR, SLA performance, prioritization, communication., • Implement end-to-end case ownership, ensuring zero “ping-ponging” between teams., • Build and maintain operational runbooks, SOPs, and service workflows for the technical track., • Act as incident commander during Sev-1 and Sev-2 events., • Oversee technical investigation and resolution for:, • Cloud service interruptions, • API failures and integration issues, • Customizations/configured logic incidents, • Platform performance degradation, • Perform and review RCAs, trend analysis, and corrective/preventive actions., • Serve as a customer facing technical leader during escalations., • Deliver concise, Executive-ready summaries to senior business and technical stakeholders., • Participate in customer incident calls, debriefs, and roadmap discussions., • Act as the technical point of contact when Support requires senior leadership presence., • Validate escalations prior to Engineering handoff; ensure complete triage, reproducible steps, logs, and metadata., • Partner with the TPM on prioritization, defect intake, and technical debt grooming., • Identify recurring incidents and drive durable product improvements., • Use AI triage to improve routing accuracy between Functional and Technical Support., • Collaborate with the TPM to implement AI clustering for “silent” platform issues., • Oversee AI deflection for common configuration and how-to issues., • Perform other duties as assigned to support departmental and company objectives. Qualifications • Bachelor's Degree in STEM field or equivalent experience., • 6–8 years of experience in SaaS technical support, SRE, escalations engineering, or incident response. 5+ years managing technical teams in a tiered or escalations model., • Extensive customer facing experience interacting with C level stakeholders, senior business leaders, and technical leadership teams, • Deep understanding of cloud architectures, observability, APIs, logs, and troubleshooting methodologies., • Strong background in incident and problem management (RCA, CAPA, PIRs)., • Experience collaborating with engineering and product on defect intake and prioritization., • Ability to travel up <10% as business needs require., • Role requires the following physical capacity: Sedentary: primarily desk/computer work., • Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position. Benefits: • Competitive Compensation Package ($140,000 - $175,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription, • Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

Bridgeway is seeking a Director of Cloud Engineering to lead the strategy, modernization, and operational excellence of our infrastructure and developer enablement Cloud. This role defines and executes the vision for reliability, scalability, security, and automation across our technology ecosystem. You will shape enterprise-wide Cloud strategy, champion DevOps and Site Reliability Engineering practices, and enable teams to deliver secure, high-quality software. You will also lead a high-performing engineering team and serve as a trusted advisor to executive and business stakeholders. This is a high-impact opportunity to drive the transformation of our Cloud into a highly automated, resilient environment that supports Bridgeway’s long-term growth and innovation. The is a remote position with preference given to East Coast candidates; <5% travel expected. After-hours/on-call availability required. Key Responsibilities • Define and execute the enterprise Cloud engineering and DevOps strategy aligned with Bridgeway’s business and technology objectives, • Establish and maintain a multi-year roadmap for reliability, scalability, automation, CI/CD, and cloud modernization, • Provide architectural leadership to ensure Cloud investments deliver measurable business value, • Provide hands-on support as needed, • Define and enforce Infrastructure as Code (IaC) standards using Terraform, ensuring consistent, repeatable, and auditable infrastructure deployments across all environments, • Establish Terraform module libraries and governance practices to promote reusability, reduce configuration drift, and accelerate infrastructure provisioning, • Lead the adoption of GitOps workflows for infrastructure management, integrating Terraform with CI/CD pipelines for automated plan, review, and apply processes, • Lead the implementation and governance of secure networking solutions using modern VPN technologies such as Tailscale, WireGuard, and traditional IPsec tunnels, • Partner with executive leadership to communicate Cloud strategy, progress, and outcomes, • Oversee the design, implementation, and optimization of cloud infrastructure, CI/CD pipelines, and developer enablement Clouds, • Establish KPIs and metrics to measure reliability, delivery efficiency, and Cloud maturity, • Lead enterprise-wide standards, policies, and governance for Cloud and DevOps practices, • Lead, mentor, and develop a team of Windows and Linux-focused engineers, • Build a culture of accountability, continuous improvement, and operational excellence, • Oversee talent strategy including hiring, performance management, succession planning, and career development, • Foster a collaborative, inclusive, and high-performance engineering organization, • Act as a primary escalation and decision authority for Cloud-related risks and challenges, • Partner with Product, Engineering, Architecture, Security, and Business leaders to translate business needs into scalable technical solutions, • Evaluate emerging cloud technologies and make architecture decisions aligned with business objectives, • Oversee cloud cost management and budget optimization, • Serve as a change agent, driving adoption of modern engineering practices and emerging technologies, • Design and drive implementation of IP Address Management (IPAM) solutions such as NetBox, Infoblox, or AWS IPAM Services, • Architect and manage multi-account (AWS) or multi-tenant (Azure) environments with complex interconnection and governance requirements, • Lead migrations from traditional on-premises deployment patterns to leverage cloud-native services, • Design and maintain Kubernetes environments with proper security controls, network segmentation, and namespace isolation, • Partner with development teams to transition application deployments from traditional server installations to containers and serverless architectures, • Interface with development teams to identify pain points and lead continuous improvement initiatives, • Ensure Cloud availability, resilience, security, and compliance, • Support security and compliance teams with evidence gathering and audit interviews for SOC 2 and similar frameworks, • Design and maintain centralized logging configurations that aggregate and correlate system, application, cloud, and SaaS logsImplement advanced monitoring and alerting structures to ensure availability and assist development teams in identifying application errors and performance concerns, • Troubleshoot complex technical issues across all levels of the stack while marshalling appropriate resources and providing timely updates to stakeholders, • Deliver root cause analysis reports with actionable recommendations to prevent recurrence, • Lead incident management, root cause analysis, and continuous improvement efforts, • Drive automation-first practices using tools such as Python, Terraform, Ansible, and CI/CD Clouds., • Coach and mentor traditional systems administrators on cloud concepts, enabling them to maintain and optimize cloud services Qualifications • 10+ years of experience in infrastructure, Cloud, Cloud engineering, or DevOps roles, with at least 3 years in leadership or management positions, • 5+ years of hands-on experience designing and operating cloud environments, • Proven experience leading enterprise DevOps and Cloud transformation initiatives, • Demonstrated success managing and developing high-performing technical teams, including full human capital responsibility, • Strong expertise in cloud architecture, automation, CI/CD, and reliability engineering, • Exceptional communication skills with the ability to influence executive, technical, and non-technical stakeholders, • Hands-on experience architecting and deploying systems that meet advanced security compliance requirements including HIPAA, HITRUST, and NIST frameworks, • Experience implementing and managing Entra ID as a primary identity provider with SAML and OAuth integrations across internal and external systems, • Proficiency developing and maintaining build and deployment pipelines supporting multiple teams with distinct requirements across multiple languages and frameworks, • Hands-on experience designing and implementing Terraform configurations for multi-cloud environments, including state management, workspace strategies, and remote backend configurations, • Proficiency establishing Terraform governance frameworks including Sentinel policies, code review standards, and module registries, • Experience migrating legacy infrastructure to IaC patterns using Terraform import and refactoring strategies, • Hands-on experience designing and operating enterprise secure network solutions including IPsec site-to-site tunnels and modern overlay networks such as Tailscale or WireGuard, • Bachelor’s degree in Computer Science, Engineering, or related field Bridgeway is an equal opportunity employer.

AssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. Through our integrated technology platforms and patient support solutions, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to remove access barriers, optimize therapy initiation, and improve long-term patient outcomes. Our Strategic Account Management team plays a critical role in ensuring our manufacturer partners realize full value from AssistRx’s solutions through strong relationships, operational excellence, and data-driven decision-making. The Manager, Strategic Account Management is a senior, client-facing leader responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners. This is a hybrid individual-contributor and people-leader role, requiring deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows. You will serve as a trusted strategic advisor to manufacturer brand teams while leading and developing a high-performing account management team. This role requires strong technical acumen, analytical rigor, and the ability to translate complex data and operational insights into actionable strategies for both clients and internal stakeholders. • Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions., • Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners., • Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio., • Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights., • Own and manage key account KPIs, including:, • Revenue retention and expansion forecasting, • Account profitability and resource optimization, • Accounts receivable performance and issue resolution, • Analyze operational and financial data to identify trends, risks, and opportunities for improvement., • Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations., • Directly manage and develop a team of 5–6 Strategic Account Managers., • Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards., • Lead hiring, onboarding, training, performance evaluations, and career development for direct reports., • Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement., • Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency., • Translate client feedback and market insights into actionable recommendations for internal teams., • Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders., • Bachelor’s degree from an accredited four-year institution or equivalent professional experience., • 7+ years of experience in strategic account management, client strategy, or consultative sales roles., • Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations., • Proven ability to manage complex client relationships and deliver measurable business outcomes., • Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions., • High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio)., • 3+ years of people management or supervisory experience., • Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment., • Strategic thinking with strong business and financial acumen, • Executive-level communication and presentation skills, • Ability to influence without authority across cross-functional teams, • Comfort navigating ambiguity and complex stakeholder environments, • Passion for client success, operational excellence, and team development, • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance, • Opportunity to impact patient outcomes through data-driven healthcare technology., • Collaborative and mission-driven culture that values innovation and continuous learning., • Access to cutting-edge cloud technologies and modern data engineering tools., • Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Checkbook is a leading FinTech company modernizing how businesses send and receive payments. Our platform supports both digital and paper check payments, allowing businesses to issue, receive, and manage payments securely and efficiently, whether delivered online or mailed as a physical check. By eliminating manual processes and reducing operational friction, we provide simple, reliable, and cost-effective payment solutions for our clients. We’re looking for a Customer Support Manager to lead and scale our customer support function as the company grows. This role is responsible for building a high-performing support team, defining best-in-class support processes, and ensuring our customers receive timely, empathetic, and effective support across all touchpoints. You’ll sit at the intersection of customer experience, operations, and product, acting as both a people leader and a strategic partner to the business. This is a hands-on role that requires comfort jumping into tickets when needed, while also building systems and processes that scale. Team Leadership & Development • Lead, coach, and develop a team of Customer Support Representatives., • Set clear expectations around performance, quality, and customer experience., • Support onboarding, training, and ongoing development of support team members., • Foster a customer-first, collaborative, and accountable team culture. Support Operations & Process Ownership • Own day-to-day customer support operations, including ticket management, escalations, and response SLAs., • Design, document, and continuously improve support workflows, policies, and playbooks., • Ensure consistent, high-quality support across all channels (email, chat, etc.). Customer Experience & Escalations • Serve as an escalation point for complex or sensitive customer issues., • Ensure issues are resolved efficiently and with a strong focus on empathy and clarity., • Identify recurring customer pain points and proactively drive solutions. Cross-Functional Collaboration • Partner closely with Product, Engineering, Payments, Risk/Fraud, and Operations teams to resolve customer issues and improve product experience., • Advocate for the customer internally by surfacing insights, trends, and feedback., • Support launches of new features or workflows by preparing the support team and updating documentation. Reporting & Insights • Track and report on key support metrics (e.g., ticket volume, response times, resolution times, CSAT)., • Analyze trends to identify gaps, training needs, or opportunities for process improvement., • Use data to inform staffing, tooling, and operational decisions. Tools & Systems • Own and optimize customer support tools and platforms (e.g., Zendesk)., • Help implement automation, macros, and self-service resources to improve efficiency and customer experience., • Maintain internal and external knowledge bases and FAQs., • 4+ years of experience in customer support or customer experience, including at least 1–2 years in a people management role., • Proven experience leading and scaling customer support teams in a fast-paced environment., • Strong operational mindset with the ability to build processes that scale., • Excellent communication skills, with a calm, empathetic, and customer-first approach., • Comfortable handling escalations and navigating ambiguity., • Data-driven, with experience using metrics to drive improvements., • Ability to work cross-functionally and influence without authority., • Experience in fintech, payments, SaaS, or a regulated environment is a plus., • Familiarity with support platforms such as Zendesk is preferred., • Medical, Dental, Vision, LTD, and additional insurance programs, • 401(k), • Equity Compensation: Competitive base salary + bonus + equity (based on experience) Equal Opportunity Employment It is our policy to provide equal opportunities for all employees in relation to recruitment, training, and promotion. Decisions will be made solely based on job-related requirements and without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you need accommodations during the application process, please contact us directly

ABOUT THE JOB: The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on team leadership, coaching, and operational excellence. The Manager will lead Customer Success Managers and Onboarding Managers, ensuring programs already in place are executed consistently and effectively while continuously improving team performance through data, coaching, and process optimization. This role is a huge builder Success in this role means leading a high-performing, utilizing and tracking data, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. Demonstrated builder mindset with experience improving or scaling Customer Success programs, playbooks, or systems in growing organizations. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. What You’ll Do: Team Leadership & Execution * Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. * Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. * Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. Customer Outcomes & Portfolio Performance * Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. * Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. * Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. * Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. Onboarding & Time-to-Value * Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. * Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. Improve operational consistency across onboarding workflows and launch readiness. Operational Excellence * Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. * Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. * Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. What You’ll Bring: * 6–8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. * 2–4+ years of experience managing and developing Customer Success or account management teams. * Experience operating in high-growth startup environments. Skills (Must Haves) * Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. * Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. * Strong coaching and leadership skills with experience developing high-performing Customer Success teams. * Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. * Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. * Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. * Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. * Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits * High ownership mentality with the ability to drive accountability across a team. * Strong communicator who can influence internally and represent the voice of the customer. * Thrives in fast-paced, high-growth environments with evolving priorities. At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, OR, OH, PA, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. * Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. * Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. * Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. * Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? * Competitive base * Flexible Time Off * Health Insurance * Dental Insurance * Vision Insurance * 401K Match Compensation: $140-150K + Bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. We’re looking for an experienced Customer Success Team Lead to lead and scale a team supporting Enterprise customers in a high-growth SaaS environment. This role is equal parts people leadership, operational rigor, and customer advocacy. You’ll be accountable for team performance, customer outcomes, and building repeatable, scalable CS motions as the company continues to grow. This is a hands-on leadership role for someone who has managed complex, high-value accounts, understands executive stakeholders, and knows what “great” looks like at scale. You’re an experienced Customer Success leader who thrives in a high-growth, ambiguous environment and brings calm, structure, and focus to complexity. You’ve partnered with Enterprise customers, navigated multi-stakeholder organizations, and understand how to balance customer value with commercial outcomes. You’re a player-coach: comfortable rolling up your sleeves when needed, but equally effective at coaching, developing, and holding a team accountable. You’re known for clear communication, sound judgment, and the ability to influence internally while being a strong voice for the customer. You’re energized by solving complex problems, improving systems and processes, and helping both customers and your team succeed at scale. • Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement, • Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion, • Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes, • Surface and synthesize customer feedback to inform product and go-to-market decisions, • Use customer data and insights to proactively identify risks and opportunities across the portfolio, • Monitor customer health, usage, and engagement across Enterprise accounts, • Provide regular reporting and insights on customer outcomes, retention, and team performance, • Translate data into actionable recommendations for leadership Qualifications: • 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position., • Ability to lead, motivate, and develop a high-performing team., • Experience with SaaS products, ideally in global startup environment, • Ability to articulate value, confidently handle objections, and resolve customer issues, • Experience interacting and presenting at all levels of an organization, • Excellent communication and interpersonal skills, with a customer-centric mindset., • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment, • Ability to travel (30%), • Demonstrated success managing long-term partnerships in large organizations, • Strong analytical skills and the ability to interpret data to drive decisions., • Proficiency in CRM and Customer Success software tools., • Located in EST/ CST timezones This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have • A product that positively impacts people's lives every single day., • A team of amazing people with a shared vision and the infinite drive to make it happen, • The base pay range for this position is $145,00-155,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location., • In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%, • Flexible PTO + Additional mental health days off you can take any given moment simply because you need them., • Fully remote work environment, • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

About Upshop: Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores. At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward. Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering. The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop’s business and customer priorities. Responsibilities: • Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction., • Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives., • Set clear team goals and objectives aligned with departmental and company priorities., • Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution., • Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines., • Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services., • Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions., • Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps., • Support testing cycles and post-production deployments to ensure stable, reliable releases., • Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work., • Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions., • Monitor and report on team progress, sprint velocity, throughput, and delivery health., • Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health., • Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency., • Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering. Qualifications: About You • Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams., • Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures., • Experience working with cloud-based, microservice-oriented systems., • Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders., • Strong organizational, analytical, troubleshooting, and problem-solving skills., • Customer-, service-, and results-oriented, with a strong sense of ownership and accountability., • Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision. Experience & Education • Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience., • 6+ years of professional experience across the full software development lifecycle., • Hands-on experience with:, • React, JavaScript, TypeScript, HTML, CSS/Bootstrap, • C#, PHP, Laravel Framework, • Azure Cosmos DB, Azure SQL, MS SQL, and ODBC, • Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps., • Experience working in agile development environments using tools such as JIRA and GitLab., • Familiarity with CI/CD pipelines, release management, and deployment automation., • Experience using DataDog or similar observability and monitoring tools., • Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test., • Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash)., • Comfortable guiding teams in the use of AI-assisted development tools such as Cursor., • Ability to adapt to change and thrive in a dynamic, fast-paced environment. Preferred Qualifications (if applicable): • Experience working with large enterprise software deployments and solution-based products., • Exposure to retail grocery, food retail, or large enterprise technology environments., • Experience working in cross-functional, fast-growing organizations.

Are you an experienced finance professional with a passion for small business and a sharp eye for strategy? We’re seeking a dedicated Financial Controller to lead our accounting operations and power BEVEL’s continued growth. At BEVEL, we build simple, effective grooming solutions designed with the Black male experience at the center. We move with urgency and high standards, combining startup speed with enterprise-grade rigor. As Controller, you’ll run our accounting function end‑to‑end—keeping our books accurate, our cash tight, and our leaders informed with clear, timely reporting. This high‑impact role blends hands‑on financial management with strategic influence. You’ll join a team that values collaboration, integrity, and professional growth. This role offers: • Strategic influence – Support the CFO in shaping financial strategy and driving company‑wide performance - Real growth potential – Your individual impact is noticed and rewarded - Work‑life balance – Generous PTO and a culture that supports employee engagement - Outstanding benefits – Comprehensive health coverage and more - Flexibility – Hybrid role with occasional in‑person collaboration in the heart of Atlanta • Financial oversight: Manage AP, AR, billing, and general ledger activities with a high degree of accuracy and integrity., • Cash & working capital: Monitor bank accounts and cash flow to maintain financial health and ensure operational stability. Oversee AR and AP operations, including collections cadence and deduction resolution; AP payment calendar, terms optimization, card policy, and early‑pay discounts vs. cash needs., • Month‑end close & reporting: Lead the close process, including journal entries, reconciliations, and timely delivery of financial statements. Provide concise Budget vs. Actuals commentary and a clear management pack for leadership., • Inventory & COGS (CPG critical): Own monthly tie‑outs between 3PL/WMS and ERP and margin analysis by channel; ensure clean landed‑cost mapping and COGS accuracy. Partner with Sales/eComm to track and resolve deductions/chargebacks and to correctly map promos/fees., • Controls, audit & tax: Design and monitor the control framework (segregation of duties, approval matrix, user access reviews across ERP, bill pay, cards, payroll, Shopify/marketplaces, and 3PL). Lead audit readiness (PBC lists, walkthroughs, documentation standards, remediation). Coordinate sales & use tax and 1099s with external advisors; monitor nexus and unclaimed property compliance., • Systems & process optimization: Own the accounting stack and integrations (ERP, 3PL/WMS, Shopify, Bill.com, Ramp, payroll/HRIS). Identify automation opportunities; document SOPs and train stakeholders., • Payroll & related: Prepare and review bi‑monthly payroll and salary data in partnership with People Operations., • Strategic partnership: Collaborate with the CFO on budgeting, forecasting, and variance analysis; provide driver inputs and decision‑ready insights (no separate FP&A layer). Communicate proactively with business leaders to surface risks, clarify financial impacts, and drive follow‑through., • Player/Coach Leadership & Development: Lead and mentor Accounts Receivable Specialist, providing guidance, coaching, and performance development. Foster a collaborative and high-performance culture within the finance team., • Bachelor’s degree in Accounting, Finance, or related field (MBA a plus; CPA highly desirable), • 10+ years of progressive accounting experience with 5+ years in a senior accounting or Controller role, • Depth in CPG/eCommerce with inventory and 3PL/WMS accounting; multi‑entity/location exposure, • In‑depth knowledge of US GAAP/IFRS, with strong familiarity in sales/use tax and internal controls, • Strong analytical skills, financial reporting expertise, and experience with forecasting and budgeting, • Proficiency with ERP/accounting systems (e.g., NetSuite or comparable) and integrations with Shopify/marketplaces, Bill.com, Ramp, and TriNet (or similar HRIS/payroll), • Advanced Excel/Google Sheets; comfortable building practical automation Clear, concise communicator who simplifies complexity and partners effectively across teams, • Detail‑obsessed operator with high integrity; organized, fast, and reliable; builder mindset that streamlines processes and strengthens controls

___ is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku ___, ___, ___, and ___. Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption. How you’ll make an impact • Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction., • Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform., • Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services., • Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers., • Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate., • Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts., • Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers., • Document and share the adoption status and key information to inform internal forecasting and renewal., • Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly., • When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution., • Stay current on Dataiku’s products, competitive landscape, and data science trends., • Willingness to travel up to 25%. What you’ll need to be successful • Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field., • Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction., • Strong written and oral presentation skills, capable of engaging both business and technical stakeholders., • Strong technical, analytical, and problem-solving skills., • Experience in building and operating communities of practice., • Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes., • Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users, • Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required)., • Preferably located within the Northeast region of the United States. What will make you stand out • Never-ending intellectual curiosity, detail-oriented, and analytical., • Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL, • Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership., • Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time. US only national base pay ranges $144,000 - $152,000 USD What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our ___. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: ___ Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity ___

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. #LI-Remote #LI-DNI

• Join a leading educational video platform and drive growth across the US market, • Lead a high-performing sales team while staying hands-on with pipeline and deals Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world. Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated! Ready to discover your potential with us? The role: The VP of Sales and Customer Success is responsible for leading ClickView’s growth in the United States, owning revenue performance and driving a high-performing, hands-on sales function. This role will define and execute a clear customer acquisition strategy aligned to global priorities, with full accountability for building pipeline, closing deals, and delivering on revenue targets. As the on-the-ground sales leader, you will combine strategic leadership with direct execution - leading and coaching the team while actively driving opportunities, shaping demand, and building key relationships across districts and education stakeholders. Working closely with Marketing and Customer Success, you will ensure a tightly aligned go-to-market approach that delivers qualified pipeline, strong conversion, and long-term customer value. • Own and deliver individual and team revenue targets, taking direct accountability across the full sales cycle - from prospecting and qualification through to pipeline management and closing key deals, • Partner closely with the CEO to define and execute a focused US growth strategy, translating priorities into clear weekly execution plans, • Build, coach, and lead a high-performing sales team, setting clear expectations on activity, pipeline health, and conversion metrics, • Personally drive pipeline through direct selling, strategic outbound, and local market engagement, particularly in priority districts and states, • Establish strong operating rhythms across forecasting, pipeline reviews, and deal inspection, while championing CRM discipline and ensuring accurate, high-quality reporting in Salesforce, • Collaborate with Marketing to ensure lead generation efforts translate into qualified pipeline, actively shaping campaigns based on market feedback and conversion data, • Align closely with Customer Success to drive retention, expansion, and strong customer outcomes, ensuring a seamless end-to-end customer experience, • Work with other Sales leaders to standardise management practices across regions, • Build and maintain senior relationships with key customers, districts, and government stakeholders, acting as a visible and credible market leader for ClickView in the US, • Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts, • Significant experience leading sales teams, with a strong track record in EdTech or education markets, • Proven ability to own and deliver revenue targets, building pipeline and driving deals through to close in a hands-on capacity, • Demonstrated success developing and executing go-to-market strategies that drive new business growth and expand market presence, • Experience scaling sales in new or growth markets, • Strong commercial acumen, with expertise in deal structuring, contract negotiation, and pricing to win and grow strategic accounts, • Highly effective people leader with a track record of building, coaching, and holding high-performing teams accountable to clear activity and performance metrics, • Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴, • 401k match and Platinum health insurance (80% coverage) - with vision and dental included 💰, • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠, • Generous parental leave policy - offering 16 week’s full pay 🚼, • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎, • Learning and Development budgets - professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇, • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) About the team: You will join a full-stack product engineering team focused on driving product impact by creating thoughtful, engaging, human-centered experiences through enrollment, and product adoption. We build user experiences with compelling content that drives member action to onboard onto the Maven Clinic app and to start reaping the benefits of our product. What you’ll do: • Developing and implementing responsive, accessible, and optimized web or mobile applications using HTML, CSS, JavaScript, TypeScript, React and other relevant frontend technologies., • Use Node.js to support front-end architecture, tooling, and server-side rendering for scalable web applications., • Working with backend developers to integrate frontend components with backend APIs and services., • Collaborating with product managers, designers, and other stakeholders to understand user needs and requirements and translate them into technical specifications., • Working with backend developers to integrate frontend components with backend APIs and services., • Ensuring the security, scalability, and performance of the frontend applications., • Testing and debugging the frontend code to ensure high-quality standards and fix any issues that arise., • Participating in code reviews, pair programming, and other collaborative activities to ensure code quality and knowledge sharing., • Maintaining code documentation and contributing to the company's knowledge base., • Contributing to the company's culture and mission by collaborating with team members, promoting diversity and inclusion, and supporting the overall goals of the company. Minimum Qualifications • 5+ years of professional experience in frontend web development., • Strong proficiency in HTML, CSS, JavaScript, TypeScript, and one or more modern JavaScript frameworks such as React, or Vue.js., • Experience with responsive design and mobile-first development., • Experience with web performance optimization and web accessibility., • Experience with unit testing tools like jest and automated testing frameworks like selenium or cypress., • Proficiency in version control tools such as Git., • Experience working in Agile development environments., • Excellent communication and collaboration skills. In addition to the above qualifications, a Senior Frontend Engineer should have experience leading projects and mentoring junior developers, as well as the ability to work independently and drive technical initiatives. They should also be comfortable working with cross-functional teams, including product managers, designers, and backend engineers, to deliver high-quality products that meet business goals and user needs. For candidates in NYC, CA or CO, the salary range for this role is $195,000 - $300,000 per year. You may also receive a bonus, stock options, and benefits. Individual pay decisions are based on several factors, including qualifications, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ___. For general and additional inquiries, please contact us at ___.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States. The TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date. As the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience. Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization. Our AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients. • Morning meetings with internal team and clients, • Requirements analysis and design conversations when you have a new project starting., • Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc., • Helping junior team members with struggles in code and in teamwork., • Studying new AWS Services, tools, or even new languages to address project needs., • You need to be ready to learn quickly!, • Demonstrated expert knowledge of AWS services and cloud architecture, • Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations, • 10+ years of development experience with a recent focus on ___, working with AWS services., • Thorough knowledge of agile methodologies such as Scrum, • Ability to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members, • The ideal candidate seeks to understand before prescribing a solution. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions. #LI-Remote