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  • Technical Support Engineer
    Technical Support Engineer
    hace 24 días
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Handyman/Mechanic
    Handyman/Mechanic
    hace 1 mes
    Jornada parcial
    New Hyde Park

    Job Overview We are seeking a reliable, skilled, and self-motivated Handyman/Mechanic to join our team. The ideal candidate is experienced in both general repairs and mechanical work someone who can handle a variety of maintenance tasks, troubleshoot issues, and perform basic to intermediate mechanical repairs on vehicles, equipment, or machinery. Responsibilities Assist mechanics in diagnosing issues with vehicles and equipment. Help with routine maintenance tasks, including oil changes, tire rotations, and fluid checks. Utilize tools such as an ohmmeter to test electrical systems and components. Maintain a clean and organized workspace to ensure safety and efficiency. Support the mechanics in disassembling and reassembling parts as needed. Follow safety protocols and guidelines while performing tasks. Communicate effectively with team members regarding job progress and any challenges encountered. Must be willing to work a day or two in the field doing truck washing. Perform general repairs and maintenance (plumbing, electrical, drywall, carpentry, etc.) Install, assemble, or replace fixtures and equipment as needed Maintain a clean, safe, and organized work environment Communicate clearly with clients or supervisors about job status, needed parts, and repairs Qualifications Basic understanding of mechanical systems and tools; experience atleast one year is a must Familiarity with dealing with pressure engines is highly desirable. Strong attention to detail and ability to follow instructions accurately. Willingness to learn and take on new challenges in a fast-paced environment. Ability to work collaboratively as part of a team. Good physical stamina, as the role may require standing for long periods and lifting moderate weights. Join us as a Handyman/Mechanic where you will have the opportunity to develop your skills in a supportive environment while contributing to our team's success.

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