Technician III
2 months ago
Mamaroneck
Job Description Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer • Competitive pay, • Company Vehicle & Cell Phone, • Excellent Medical/Dental/Vision/Group Life, • 401k Company Match, • PTO and Holiday Pay, • Fitness Membership Reimbursement, • Hands on experience that promotes a growth-oriented culture, • Personal growth opportunities which encourages employees to “think outside the box”, • Challenging and meaningful work that fosters learning and development, • Fun fast-paced company culture and work environment, • Collaborative team environment to support and mentor each other The Technician III is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician III is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation. The ideal Technician III is results-oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician III will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty. Key responsibilities include providing outstanding service and support during on-site visits, forging positive relationships with customers, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and support of less experienced technicians, and completing detailed service reports to improve future service quality. The Technician III will also maintain proper truck stock and supplies during field operations, maintain company vehicles in accordance with established policies, and uphold the Easy Ice brand image with professionalism and positive engagement. The successful candidate will embody a flexible, self-motivated approach to work, thrive in a fast-paced environment, and be dedicated to fostering a strong team dynamic while contributing to overall business growth and success. A successful Technician III will drive the following outcomes: • Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines, • Perform thorough repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases, • Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience, • Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence, • Demonstrate flexibility in work schedules and adapt to changing operational demands while actively seeking opportunities for personal and professional growth within the fieldHow you will do it:, • The Technician III is a progression from Technician II. All levels of Technician - I, II, and III, are responsible for the cleaning and preventative maintenance of ice machine equipment as required, • Clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases, • Diagnose machine performance problems or system errors down to the component, • Capable of replacing compressors, expansion valves, and any other refrigeration component, • Manage on-site, remote, and standard installation, repair, maintenance, and test tasks, • Train and mentor less senior technicians as required, • Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers, • Manage on-site installation, repair, maintenance and test tasks, • Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures, • Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities, • Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service, • Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers, • Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary, • Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards Experience: • 5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment), • EPA 2 Certification, • Ability to demonstrate and train hot work, • Ability to train torch solder management, safety standards, and procedures, • Ability to demonstrate and train refrigeration diagnostics, • Ability to demonstrate and train electrical diagnostics, • Ability to demonstrate, install, and train operations on all ice machine brands, • Adept and ability to train and mentor less experienced technicians, • Demonstrate a high level of customer service and de-escalation skills, • High level of ability to work and problem solve independently, • Working knowledge of mobile tools and applications, • Experience in and the ability to demonstrate volt meter operations, • Ability to work a full-time schedule which includes a rotating on-call schedule, • Strong communication skills to effectively interact with customers and team members, • Problem solving abilities and a proactive approach to addressing repair and maintenance issues, • Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner, • Skills in maintaining organized records and documentation of service activities, • EPA 2 or Universal CertificationAdditional Required Attributes:, • High-energy individual with a positive attitude and strong commitment to customer satisfaction, • Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance, • The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl, • Occasionally lift and/or move up to 75 pounds, • Stands for extended periods of time (6+ hours per day), • While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels, • Drive a vehicle for up to 60 percent of the hours worked, • Ability to work flexible shifts and adapt to changing work schedules The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
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