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As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
Zebra Strategies is a qualitative & quantitative research firm that specializes in content related to vulnerable, under-served, and cross-cultural populations. The firm is passionate about understanding the importance of nuance in culture, ethnicity and socioeconomics. Be Curious, Not Judgmental. Zebra Strategies is seeking Full-time and Part-time Market Research Recruiters and Interviewers to conduct the screening, recruitment, and scheduling of quality participants to participate in market research projects such as focus groups, individual interviews, mock juries, and diaries. You may also work in the field completing Intercept studies. The primary responsibility of the Recruiter/Interviewer is to find qualified participants for research studies. Using the questionnaire instructions, your skills, and sound judgment, you will determine which possible participants best fit the project during the screening process. To be successful in this role, you should be well-organized, have excellent written and verbal communication skills, and have strong attention to detail. Zebra Strategies offers a comprehensive benefits package with eligibility for medical coverage and paid holidays upon the date of hire. There are also retirement plan offerings after one year of service. A more detailed description of employee benefits will be available during the interview process. Essential Job Functions · Specialize in recruiting for all groups with a specific focus based on client requests · Attracting and sourcing candidates, pre-screening, and presenting qualified candidates to the project manager · Internally and externally soliciting recruitment referrals · Serving as the main point of contact throughout the research process · Participate in research onboarding to ensure the recruit is prepared to participate in the focus group · Maintain contact records, such as calls, texts, emails. · Update spreadsheets, call lists and daily tracker · Send confirmation letters, make confirmation calls, confirm participant tech checks. . Conduct intercept studies · Perform other duties as assigned Qualifications · Excellent verbal (heavy phone contact) and written communication skills. Bilingual English/Spanish is a plus. · High computer literacy and program savvy with excellent MS Office knowledge, G-Suite for business including Excel and PowerPoint · Dependable remote computer equipment and internet service skills for frequent on-camera meetings, including Google Meet, Microsoft Teams, Zoom, etc. · Outstanding organizational and time management skills · Attention to detail · Ability to be agile and adapt to changing priorities · Strong customer and client service skills and follow-up · General knowledge of qualitative marketing is a plus · Prior experience working as a Recruiter in the Market Research industry is a plus Job Types: Full-time, Part-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Paid time off Vision insurance Schedule: 4-hour shift 8-hour shift At least one day in the weekend People with a criminal record are encouraged to apply Work Location: Hybrid remote in New York, NY 10027 3 days in office
Full job description Medical Receptionist Roles & Responsibilities: · Serves as a liaison between physicians, patients, families, healthcare providers, Health Quarters, and insurance companies to ensure quality patient care for patients seen in the practice. · Fulfills patient care responsibilities as assigned which include but are not limited to: checking schedules and organizing patient flow; accompanying patients to exam room, assisting patients as needed. · Fulfills administrative responsibilities as assigned which include but are not limited to: Registering patients, scheduling appointments and/or surgical procedures, insurance verification, obtaining referrals and/or authorizations and answers calls and provides pertinent information.. · Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. · Inventories, orders or re-stocks medical supplies as applicable. · Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by clinic and infection control policies. · Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. · Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). · Performs proficient phlebotomy duties. · Performs other duties as assigned Education: · High School Diploma Experience: · 3 years of experience as a Medical Receptionist; 5 years of experience preferred Requirements: . Must be flexible with variable shifts · Effective interpersonal and communications skills required · Excellent customer service skills required. · Excellent telephone etiquette · Ability to work on various projects simultaneously · Must be able to adapt to a growing and changing environment · Must be able to adapt to a growing and changing environment A strong work ethic and desire to participate in a team-oriented healthcare · Previous experience with ECW is preferred Skills: Bilingual is a PLUS! Full time, open availability! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: Free parking Paid time off Healthcare setting: Outpatient Medical specialties: Primary Care Schedule: Monday to Friday Experience: EMR systems: 1 year (Required) Language: Spanish (Required) Work Location: In person
(Note: Communicating with our overseas team is a must and thus must have the ability to meet with them on calls times ranging from 8-11AM EST) About Serial Scaling: Serial Scaling is an SEO/Content Marketing Agency that has a wide range of clients and experience from growing startups to Fortune 500 organizations. Our goal is to become a trusted partner in any gap the client has to support growth and scale across a wide range of marketing channels focused on SEO, Content Marketing, Paid Search/Paid Social and analytics. Technology changes constantly and we recognize it is our service and strategy that keeps our clients satisfied. Our clients are a mix of E-Commerce, D2C & B2B Responsibilities: While this is a person wearing many hats the primary functions and duties are Overall Project Management Account Manager/Communicate with client To understand the needs of the client and turn that into an actionable plan Work with internal team to lead strategy of the work (order fulfillment) Review the internal strategies and provide feedback to the internal teams Put this into a clear concise messaging to clients Ensure clients deploy the work Support in scaling account management processes Support with scalable process creation Support with future strategies & planning Qualifications Must have 2+ Years project/account management Does NOT need a college Degree SEO experience: Least 4 years and must be strong in this Manage internal teams or partners: 3+ years Client & Account Management: (preferred but not required) 1-3 yrs Analytics Digital marketing: 3+ years (looking for least soft touch points/general knowledge on other topics if didn’t directly manage ex. Paid Search (SEM), Paid Social, Email, Conversion Rate Optimization (CRO), Website Management, Web Design Plus but not mandatory has experience with Agile Scrum Who you are: Values Extrovert Willingness to share Transparency Looking for fast paced growth Self-Starter Abilities Strong critical thinking abilities Strong attention to detail Can work without direction Strong written and verbal communication Highly organized Skills Strong SEO skills Strong Analytics skills Strong Task Management tools/skills General Marketing Awareness Strong Writing Skills Interests Passionate about new tools, technology wanting to be ahead of the curve Looking for super accelerated career growth and more responsibilities Always diving into learning about SEO, Digital Marketing, Agency side, scaling business In Summary: YOU ARE NOT THE DOER- YOU ARE THE STRATEGIST supporting other team members, making sure they are in alignment, reviewing their work, communicating not just with the team but can distill information to clients and discuss. DO NOT APPLY if you do not have impeccable organization and communication skills who can manage teams and talk to clients. (Note: You will be managing an overseas team meaning certain days meetings will be 8AM EST)
Full job description Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus muchmore!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Compensation Range: $20 - $45 per hour, based on experience We are currently looking for a full time Shop Mechanic for our Long Island City/Queens, NY Branch. The primary responsibilities of the position consist of, but are not limited to: Performing preventative maintenance on customer forklifts and other material handling equipment Diagnose and repair all forms of customer equipment Completing each repair job in a timely, efficient and professional manner Providing exceptional customer service Work and manage workloads independently Proper completion and submission of all required paperwork Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Qualifications: Valid NYS driver's license Two years of previous forklift repair expereince is highly desired, which includes experience in the Military, Guard or Reserve with an MOS or NEC code of 63B, 63H, 63S, 63W, 63Y, 91B, 91H, 91L, 91M or CM Strong working knowledge of electric and liquid propane units Excellent mechanical aptitude Possess own tools Computer programs - HYPASS, Hyster TKC training software and Yale/Hyster contact management system Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will stand, walk, use hands, reach with hands; Frequently will talk/hear; Occasionally will sit, climb or balance, stoop, kneel, crouch or crawl. Vision: No special vision requirements. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift 11 to 25 pounds; Occasionally will lift from 26 to 100 plus pounds Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, outdoor weather conditions; Occasionally will work in wet or humid conditions (non-weather), extreme cold and heat (non-weather), risk of electrical shock, vibration About Alta: Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What We Look For: At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.
As part of the Care Management team, the Nurse Care Manager collaborates with members to build a Person Centered Service Plan (PCSP) that is based on a comprehensive assessment and is aimed to improve and maintain health, mobility and community participation. This work is carried out in support of the mission and goals of Independence Care System. Essential Functions On a semi-annual basis, and after a significant change in condition, perform a comprehensive in-home assessment which reflects the member’s prior history, functional capacity, and stability of health—including chronic diseases/conditions, treatment plans, current providers and the member’s identified areas of priority concerns. Collaborates with member’s providers to discuss any pertinent findings and facilitates the involvement of the primary physician as a care team member Develop a Person Centered Service Plan (PCSP) with SMART interventions and goals, which is based on the assessment findings, the member’s preferences and priorities, and aims to maximize health, mobility and community participation. Participate with Care Navigators and other team/staff members in monitoring and updating a panel of member care plans Identify and assist in developing necessary resources and services as needed by members. Completes documentation thoroughly and in a timely fashion. Responds to needs of members and the organization, even if those needs do not coincide with the details of this job description. The salary range for this position is $90,000 - 95,000 per year Requirements Minimum Qualifications Associate's Degree (if accompanied by extensive visiting nurse experience) or Bachelor's in Nursing. Registered Nurse currently licensed to practice in New York State. Minimum 2 years nursing experience. Substantial UAS experience. Experience in conducting and documenting assessment interviews. Highly self-motivated with the ability to manage time independently. Comfortable with extensive travel in Manhattan and the Bronx Additional Qualifications Experience with Medicaid population and/or persons with physical disabilities a plus. Knowledge of health care and disability issues and systems preferred. Benefits 28 days of PTO, plus 11 holidays, in your first year 35 hour work week average of one day per week remote work excellent benefits, including comprehensive health insurance, tuition support, and paid disability leave