Customer Service - Mandarin & English
11 days ago
$35000–$45000 yearly
Full-time
Borough Park, Brooklyn
Are you a customer-service pro fluent in English and Mandarin (Cantonese is a plus)? We're seeking a bilingual Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? Competitive Pay: Earn between $35,000-$45,000 annually
Benefits: 401(k), Health Insurance, Paid Time Off
Stability: Full-time position with regular hours
Work Location: In person, collaborative work environment
Growth Opportunities: Develop your skills in a dynamic, supportive setting
Key Responsibilities: Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently.
Identify customer concerns and provide accurate, complete information using our resources.
Handle customer complaints professionally, offering timely solutions and follow-ups.
Keep accurate records of customer interactions and processes.
Follow established communication guidelines and procedures.
Go the extra mile to ensure customer satisfaction and engagement.
Skills You’ll Need: Proven experience in customer support or client service roles.
Strong phone communication skills, active listening, and adaptability to various customer personalities.
Customer-centric attitude with excellent multitasking and time-management abilities.
A positive attitude, willingness to learn, and a desire to grow within the role.
Requirements: High school diploma required; some college education preferred.
Bilingual: Fluent in English and Mandarin (Cantonese is a bonus).
Strong verbal and written communication skills.
