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  • Office Manager
    Office Manager
    6 days ago
    Full-time
    Whitestone, Queens

    Job Summary We are seeking a dynamic, patient-focused, and highly organized Office Manager to lead the daily operations of our chiropractic clinic and ensure an exceptional experience for every patient. This vital role is responsible for overseeing front-office and administrative functions, optimizing patient flow, supporting providers and staff, coordinating vendor and facility needs, and maintaining smooth clinic systems. This is a hybrid position, combining on-site clinic leadership with remote administrative responsibilities. The ideal candidate is proactive, detail-oriented, and confident in a fast-paced healthcare setting—someone who can balance hospitality with precision, communicate clearly with patients and team members, and uphold compliance standards. This position offers an exciting opportunity to shape clinic culture, drive operational excellence, and directly contribute to superior patient outcomes and practice growth. Responsibilities Oversee daily clinic operations on-site to ensure an efficient and welcoming environment, including front desk workflow, multi-line phone systems, patient check-in/check-out, and appointment scheduling. Manage remote administrative duties such as reporting, billing follow-up, staffing coordination, vendor communication, and system updates during scheduled hybrid/remote days. Manage patient scheduling and provider calendars, coordinating new patient intakes, follow-up care plans, re-exams, and therapy/rehab visits while helping maintain a full and well-balanced schedule. Supervise and support administrative and front-office staff, providing training in customer service, clinic procedures, EHR use, and role-specific performance goals. Maintain accurate patient records and clinic documentation in accordance with HIPAA and clinic policies, including intake forms, consent paperwork, care plan documents, and communication logs. Oversee billing and financial operations, including bookkeeping, budgeting, payroll processing, and financial recordkeeping using tools such as QuickBooks. Coordinate insurance and payment processes, including benefits verification, authorizations (when applicable), claim submission/management, patient balances, and clear financial communication with patients. Manage vendor relationships and clinic supplies, negotiating contracts, ordering equipment/office/clinical supplies, and ensuring cost-effective, uninterrupted service delivery. Support clinical flow and patient experience, troubleshooting scheduling conflicts, addressing patient questions or concerns professionally, and maintaining a calm, solution-oriented atmosphere. Organize clinic meetings, patient education events, trainings, and team initiatives that enhance engagement, retention, and clinic culture. Assist with HR functions, including onboarding new employees, maintaining employee records, coordinating trainings, and facilitating communication between providers, staff, and leadership. Monitor and improve office systems, tracking operational metrics (e.g., scheduling efficiency, collections, patient retention), and implementing process upgrades to support practice growth and patient satisfaction. Skills Proven experience in office management or healthcare/medical administrative roles, with strong organizational and multitasking capabilities. Ability to work effectively in a hybrid role, staying responsive, organized, and self-directed during remote administrative days while maintaining strong on-site leadership presence. Supervisory experience with the ability to lead, coach, and motivate a front-office team in a patient-facing setting. Proficiency in QuickBooks for bookkeeping, payroll, budgeting, and financial tracking. Excellent communication skills with warm, professional phone etiquette, strong customer service orientation, and confidence handling patient concerns. Familiarity with electronic health records (EHR/EMR), patient documentation systems, and maintaining accurate clinical files. Working knowledge of HIPAA compliance and healthcare privacy standards. Understanding of insurance verification, authorizations, billing, and claims workflows (chiropractic/rehab or medical billing experience strongly preferred). Strong event and schedule coordination skills for provider calendars, team meetings, trainings, and clinic events. Knowledge of vendor management practices and contract negotiations. Experience with clerical tasks such as filing, data entry, and recordkeeping in a regulated environment. Ability to remain calm, adaptable, and solutions-focused while supporting a busy clinic and high patient volume. Pay: $22.00 - $25.00 per hour Expected hours: 40.0 per week Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Whitestone, NY 11357 (Preferred) Work Location: Hybrid remote in Whitestone, NY 11357

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  • Spanish Interpreter
    Spanish Interpreter
    1 month ago
    $20–$30 hourly
    Full-time
    Greenpoint, Brooklyn

    The Language Video-Telephone- Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Spanish and English speakers. The interpreter breaks the communication barrier in various industries: Healthcare, Insurance, Financial, General Business, and 911. The interpreter processes information quickly and concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous and uses appropriate, terminology and understands standard industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical, or non-technical subjects. However, this position does not involve written translation; translators and other skilled linguists are encouraged to apply. The interpreters translate verbally. This is a remote position. The Interpreter works from his/her home office. It is essential to ensure a quiet & secure environment. Duties and Responsibilities Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Participate in online, video and audio training sessions. Deliver interpretation services via video and expediently type data on a company-provided device, such as a laptop, to perform the job’s essential functions. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions. Maintain a professional demeanor throughout the video and audio interpreting sessions. Remain calm during video and audio interpreting sessions if one of the speakers is incoherent or upset, especially in emergencies such as 911 calls. Maintain punctuality and availability during scheduled work hours. Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client’s permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. Demonstrate commitment to cultural sensitivity and working in a diverse environment. Qualifications Fluency in Spanish and English and skilled in the associated cultural dynamics. High school diploma or equivalent. Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation. Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. Must be able to adapt to any Kelly technology enhancements that improve service delivery and meet client demands. Must be at least 18 years of age. Legally authorized to work in the US. Ability to read and write the requested languages – highly preferred.

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