Legal Technology Training Specialist
24 days ago
Hackensack
Job Description Our client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery. Key Responsibilities • Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions., • Support and promote new technologies across the firm., • Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events)., • Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events., • Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues., • Install, configure, and maintain firm-standard software and systems., • Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication., • Maintain office computers, printers, and asset management systems to ensure accuracy and availability., • Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets., • Support mobile device technologies and remote access tools (Citrix, VPN)., • Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams., • Promote and enforce data security policies and best practices in compliance with information security regulations., • Contribute to IT projects, deployments, training, and user adoption of firm technologies., • Advanced knowledge of Microsoft Operating Systems, application installation, and configuration., • Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10)., • Strong experience with Citrix, VPN, and remote access technologies., • Expertise in networking technologies, cabling, and data communications., • Proficiency in mobile technologies (iOS, iPadOS)., • Strong understanding of data security, customer service principles, and project management., • Excellent problem-solving skills, with the ability to work independently and take ownership of service requests., • Associates or Bachelors degree preferred, or equivalent work experience., • Minimum 3 years of direct customer support experience in software, hardware, and networking., • Minimum 3 years of LAN, WAN, and network systems support and management., • Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices., • Prior experience in a professional services or law firm environment required. Overtime eligible, full benefits & bonus Candidates must be able to come into the office 5 days/week and be available to work at least one weekend per month.