Help Desk Engineer- LAX
10 days ago
El Segundo
Job Description To be considered, please submit an application at: AllSafe IT is looking for an experienced Help Desk Engineer to work on-site with one of our clients three days a week and in our office headquarters the other two days a week. About You • Able to commute to El Segundo 3 days/week and Pasadena 2 days/week, • Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya), • 3-4 years of experience handling T2-3 IT support requests, • Love of learning and willingness to continually grow, • Proactive in identifying and resolving issues before escalation, • Interest in process improvement and contributing to team success, • Eligible for badging at LAX through fingerprinting background process, • Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate, • Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication, • Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP), • Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues, • Strong focus on customer satisfaction and relationship building, • Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated, • Managing multiple tasks simultaneously, prioritizing, and meeting deadlines, • Ability to collaborate effectively with other team members, • Willingness to adapt to change and interest in professional growth AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are: • We do what we say we’ll do., • We care about the process., • We are generous with what we know., • We enjoy the people we work with., • Provide on-site support to assigned client, • Provide remote technical support to clients and internal teams, • Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate, • Continuous growth in skillset and benchmarks Apply at: Company DescriptionAllSafe IT is a managed IT services, consulting, and support firm with a dedicated team of certified technology experts and a client base spanning a wide range of industries. Our services are custom tailored to ensure that our clients' businesses not only survive, but thrive. AllSafe IT is committed to helping businesses work smarter, not harder. We custom tailor IT solutions to our clients' specific business needs to increase efficiency, productivity, communication, and collaboration, all while protecting them from disaster and data loss. Our mission is to make downtime obsolete for our customers. We do this by providing our customers with inspiration, innovation, and a deep understanding of their business. We have an experienced and diverse team and we are looking to bring new, talented, and ambitious members who are passionate about delivering exceptional IT services. We operate on our five core values and commitments of: 1. We do what we say we’ll do., 2. We care about the process., 3. We are generous with what we know., 4. We enjoy the people we work with., 5. We choose compassionate candor. If these resonate with you, we'd love to see what you think you would bring to our AllSafe team and look forward to hearing from you.AllSafe IT is a managed IT services, consulting, and support firm with a dedicated team of certified technology experts and a client base spanning a wide range of industries. Our services are custom tailored to ensure that our clients' businesses not only survive, but thrive.\r\n\r\nAllSafe IT is committed to helping businesses work smarter, not harder. We custom tailor IT solutions to our clients' specific business needs to increase efficiency, productivity, communication, and collaboration, all while protecting them from disaster and data loss.\r\n\r\nOur mission is to make downtime obsolete for our customers. We do this by providing our customers with inspiration, innovation, and a deep understanding of their business.\r\n\r\nWe have an experienced and diverse team and we are looking to bring new, talented, and ambitious members who are passionate about delivering exceptional IT services.\r\n\r\nWe operate on our five core values and commitments of:\r\n1) We do what we say we’ll do.\r\n2) We care about the process.\r\n3) We are generous with what we know.\r\n4) We enjoy the people we work with.\r\n5) We choose compassionate candor. \r\n\r\nIf these resonate with you, we'd love to see what you think you would bring to our AllSafe team and look forward to hearing from you.