1000+ Best remote management Jobs in Jersey City, New Jersey (February 2026)

Territory Development Manager - New York

3 days ago

NEW YORK

Territory Development Manager - Unilever Food Solutions Location: Remote - New York City Who We Are Unilever Food Solutions (UFS) is the €3bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 72 countries. UFS prides itself on creating value for its customers through culinary solutions and improving the food experience for everyone from distributors and operators to diners and consumers. UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled Go-to-Market (GtM) capabilities. Our global ambition is to reach 3 million operators by 2030 via an online & off-line contact strategy. Within the US, the focus of UFS Customer Development and Marketing is to engage with customers in unique and specific ways to generate demand for our professional brands and create long term value for our partners. Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents Purpose of the Role As a Territory Development Manager, you will be responsible for driving sustainable business growth via Operators, Chains and Trade Partner engagement. You will be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers (Reach) & current customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your territory. You will be accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations with both Operators and Distributor Trade Partners. You are Responsible to execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience. You will provide virtual culinary consultation to targeted operators. It is an exciting role and a great development opportunity for an ambitious and motivated individual. It’s a role where the right individual can really make a difference Demand Creation: Operators and Local Chain Accounts Engage with Local Chain Account and Operator Customers, and be accountable for delivering business targets for the assigned Territory i.e. Turnover, Reach & Penetration & digital, FPO (Fully Profiled Operators), Digital Engagement, Demos, Sampling etc. Implement full Key Account Management approach. Execute CBP, Win & Retain funnel, Contact Matrix and execute Multi touchpoint contact strategy on and off-line. i.e. 20% Online Calls & 80% F2F Calls Key Activities * Using Dat to convert Business Insights into Activation Solution Selling * Utilize Market Trends to create Concept Solution Selling * Experience with Generative and Agentic AI * Gain insight and lead customers to the right solution * Network to key customer stakeholders to engage the right decision makers * Prepare visits with solution recommendation and utilize CRM Salesforce system to manage workflow and overall market funnel * Conduct F2F and Virtual Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes. Use relevant selling stories to help deliver the revenue savings and or efficiency improvements from UFS solutions * Follow up on previous calls to ensure opportunities progress to the sale close. * Secure and coordinate customer Orders each month to ensure growth is on target * Meet with Distributors/Trade Partners to expand assortment, align on priorities and source leads for customer follow through * Build & Nurture relationships with local Distributor Sales Rep’s (DSRs) * Implement Contact Matrix for Key Trade customers with a Squad approach (where possible) for more effective customer management * Engage trade customers to gain alignment for Secondary Sales Data (SSD) * Implement Promotions with customer related to key seasons and events * Ensure timely submission & settlement of claims Critical Skills Required for the Role * You are a Hunter with big Ambition. You seek effective ways to create New Demand (70% Hunting vs 30% Farming) * You are a fast adopter of Contemporary technology and are already using AI in your day-to-day life. You are highly proficient in MS office including Power BI and Excel * You are Entrepreneurial and proactively create mutually beneficial solutions for UFS and your customers * You are Curious and are constantly learning from the Market on how to stay ahead of the food trends in your market * You know how to sell Premium Brands with Superiority Selling stories and Culinary Solutions outside center of the plate * Bilingual is a plus (Spanish, Mandarin) Essential Experiences * CPG Foodservice Sales Experience (B2B Sales) * Culinary/Chef Selling Experiences * Network of Existing Foodservice Operator Partners * Experience with Generative and Agentic AI * Distributor Sales or Ingredient Sales or Broker Sales * Experiences CRM (Salesforce) * Operator Experience * Market/Geographical knowledge * Food University Background (CIA, Food & Hospitality) * Multi-National Corporate Company Experience – Understands Corporate Ways of Working Our Culture * Caring Deeply * Positive Tensions for Bigger Outcomes, Fairness and Transparency, Performance AND care * Staying Three Steps Ahead of the Market * Build Future While Delivering today, Think Big simplify, commit, Lead Shape Disrupt Mkt * Delivering with Excellence * Pride in our Execution, Best in Reality, Developing Breakthrough solutions * Focusing on What Matters Most * Fewer Bigger Things, Fight for What matters most, Challenging and Debating Right Choices What We Can Offer You Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. Equal Opportunity / Affirmative Action Employer Minorities / Females / Protected Veterans/ Persons with Disabilities For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis. ------------------------------------ Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment. #LI-Remote

Field Sales Manager

3 days ago

NEW YORK

Business Development Manager

3 days ago

NEW YORK

Regional Sales Manager

3 days ago

NEW YORK

Investor Engagement Analyst

17 days ago

New York

Job DescriptionSalary: 90,000-130,000 This position is based in New York, NY About Us Innisfree M&A Incorporated is the premier high-stakes shareholder engagement firm. We deliver shareholder intelligence, strategic advice and proxy solicitation services to the worlds leading corporations and investors when it matters most. Our proprietary ActiveIQ methodology sets us apart from traditional proxy solicitation and stockwatch firms, going far beyond simply tracking activity in a companys stock to providing critical information, best-in-class analytics and actionable recommendations to our clients.We provide expert advice on a wide range of matters, including investor relations, shareholder activism, executive compensation proposals, and corporate governance issues. Our track record in major corporate campaigns is unrivaled: we are the crisis-proven experts. Rankings: • Bloomberg Activism Scorecard: Top Global Proxy Solicitation Firm by Company Representations 2024, for seventh consecutive year, • Corporate Control Alert: #1 Proxy Solicitor in M&A deals with a value of $100 million or more 2024, • 13D Monitor Qualitative League Table: Most Respected Proxy Solicitor 2024, • LSEG Activism League Global Rankings: #1 Proxy Solicitor 2023 for third consecutive year, • Diligent Market Intelligence Shareholder Activism Annual Review: Top Proxy Solicitation Firm by Total Company Representations 2017-2023 Why Join Us If you are insightful, savvy, creative, dedicated, skillful and frank, you will thrive on our team of dedicated and collegial professionals. You will play a critical role in prominent corporate and financial events, from complex mergers to ESG-fueled activist campaigns to contested situations. You will support and guide our clients through all aspects of successful shareholder engagements. Every day, you will master new challenges with diverse opportunities for continuous learning. When you join Innisfree M&A, you will have: * Shared commitment to excellence * Highly competitive compensation * Mentorship and support * Variety in your workday * Chance to make a direct impact * Respectful workplace * A team that cares about your development and well-being * Top-flight benefits, including 100% employer-paid medical/dental/disability/life insurance, generous time off, paid parental leave and 401(k) plan with profit-sharing Investor Engagement Analyst Overview The firm seeks a highly motivated individual with a keen interest in corporate governance, shareholder activism, and corporate transactions, who can demonstrate a willingness to conduct deep research and produce exceptionally detailed and accurate reports. Candidates must have strong communication skills and be able to convey shareholder information easily, both verbally and in written format, to senior-level management and clients. They must also demonstrate excellent organizational skills, attention to detail, and the ability to prioritize and manage a number of simultaneous projects. Accountabilities • Research and report on top shareholders ownership of public companies., • Conduct research and produce reports summarizing shareholder voting patterns and policy findings., • Craft and orchestrate investor roadshows for high-stakes corporate situations., • Create investor profiles and research investor contacts., • Provide research findings to C-Suite executives in written and video call formats., • Update databases with relevant new findings. Requirements • Bachelors degree or equivalent in Finance, Economics, Statistics, or a related field., • Applicants should have at least 2 years of financial industry experience, preferably in a research/ analytical position., • Excellent written and verbal communication skills., • Exceptional attention to detail., • Advanced-level MS Office skills, including Excel and PowerPoint., • Excellent organizational skills and the ability to effectively maintain databases, keep accurate to-do lists, and follow up with all internal and external requests., • Solid understanding of the stock market (knowledge of corporate governance issues and influencers is a plus)., • Ability to research across multiple databases, historical and current., • Ability to simultaneously manage multiple projects from various sources with a keen sense of prioritization., • Must live a commutable distance to NYC., • U.S. employment authorization without current or future need for sponsorship. Preferred Experience • Experience working with financial data from sources such as Bloomberg and FactSet., • Prior experience in data collection, research, and optimization, with an ability to provide insight into continuous process improvements., • Prior client-facing experience., • Comfortable working directly with senior management. Flexible, safe options for remote and on-site work At Innisfree, we deliver high-quality results for our clients while maintaining staff work/life balance and personal connections with colleagues. While most work is done remotely, this hybrid position will require on-site presence, in-person training, and regular collaboration with other team members. In addition, employees may be asked to attend client meetings, in-person team-building exercises and firm gatherings. Compensation: A base salary will be offered commensurate with a candidates prior experience and qualifications. Candidate will be eligible for the firms annual merit-based bonus program and will participate in its (currently) 100% employer-paid medical/dental/disability/life insurance plans and its discretionary profit-sharing 401(k) plan. Base Salary Range: $90,000-130,000. Equal Employment Opportunity/Commitment to Diversity Innisfree is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Innisfree values inclusion of individuals of all different races, genders, gender expression, gender identities, sexual orientations, ages, and physical capabilities, in the belief that a culture of diversity will foster innovation, intelligence and imaginationand ultimately excellenceto the benefit of our employees, society and clients.

Actuarial Analyst

8 days ago

New York

Job Description COMPANY DESCRIPTION The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY The Actuarial Analyst is responsible for supporting research projects by extracting data, identifying and analyzing data anomalies, and creating exhibits to support various analyses. The analyst will also work to resolve any discovered data anomalies with data team personnel and handle complicated telephone, email, and written inquiries from customers/carriers as necessary. Analysis will involve critical thinking and problem solving, resulting in the production of clearly labeled output and well documented conclusions. Further, the Actuarial Analyst will assist senior staff as required in analyzing legislative proposals, as well as assisting in the training of other staff members, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES • Supporting research projects by extracting data, creating exhibits, and providing analysis of the results., • Identifying and analyzing data anomalies and working with data personnel to resolve them., • Helping advance actuarial methods employed by the department., • Analyzing legislative proposals., • Handling technical phone, email, and written inquiries from various parties., • Assist senior staff as required to accomplish divisional goals., • Assist in the training of junior staff members, as needed., • Some actuarial or workers’ compensation actuarial experience preferred., • Proficiency in Microsoft Excel, Word, and Access., • Familiarity with SAS preferred., • Data and Statistical analysis skills are a must, as well as attention to detail., • Familiarity with Statistical Models., • College graduate with major in mathematics, statistics or related field of study. The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down., • This job operates in an office and remote setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and the like.The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet NYCIRB’s changing needs, at the sole discretion of management SALARY RANGE IfL5qVvSo0

Case Aide - Outreach

1 year ago

New York

Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Responsibilities Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager works closely with the social services team to support the provision of case management services for assigned clients. • Conducts client intakes and updates information in client database system(s)., • Screens clients for referral and case management services., • Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals., • Organizes, maintains and prepares client charts for intake and discharge., • Handles caseload in the absence of the Case Manager as mandated by program., • Conducts homeless outreach and assesses client needs., • Documents client activities and updates client information in database system(s)., • Escorts clients to all appointments, as needed., • Performs front-desk duties including answering phones, screening visitors, maintaining log book, and mail distribution., • Assists in monitoring client medication as required., • Facilitates client groups as needed., • Organizes and distributes clothing donations to clients as mandated by program., • Conducts unit inspections as mandated by program., • High school diploma or GED required. Associate’s degree preferred., • Experience with homeless, persons with mental health conditions and substance abuse population preferred., • Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.)., • Good written and verbal communication skills., • Foreign languages a plus. Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Financial Analyst

29 days ago

New York

Job DescriptionJob Title - Financial AnalystLocation -140 Broadway, NY, NY (remote now and for the foreseeable future with rising COVID cases until our office fully reopens.)Duration – Full Time EmploymentJOB DESCRIPTION:As a leader in Out-of-Home (Billboard) Advertising in North America, we help people, places, and businesses grow stronger! The primary responsibility for this position is Real Estate Development. This includes site identification, leasing, and permitting of new Out-of-Home Advertising assets (billboards, street furniture, and larger-than-life wall graphics). Secondary responsibilities include managing existing real estate assets to include lease renewal / easement negotiations, and other related matters as deemed necessary by management. Summary: The Financial Analyst is responsible for building and maintaining financial models, preparing business case analysis, analyzing large sets of data to understand trends and drive decisions and assist with other projects as needed.Responsibilities: • Build and maintain driver based financial models for capital investments, lease renewals, transit bids and acquisitions, • Assist with development and analysis of business case documents seeking approval for capital investment or economics in connection with billboard builds, lease renewals, asset purchases or transit bids, • Analyze opportunities to maximize revenue, reduce costs and create value, • Analyze historical revenue and expense trends to understand profitability of investments made, • Assist with the development of presentations for internal management, investor relations and/or Board of Directors, • Assist in ad hoc projects as neededRequired Qualifications:, • 1-2 years of experience in financial analysis and modeling, • Strong oral and written communication skills, • BS in Finance or other related field, • Strong understanding of financial statements, • Strong analytical skills with prior experience of building and maintaining financial models, • Experience manipulating large sets of data using Excel and other database tools, • Strong team player who can work independently and as part of a team, • Strong organizational skills, very detail-oriented, and ability to multi-task in a fast-paced environment, • Must be proficient in Microsoft Office with advanced MS Excel SkillsKey Points:, • This is for a very junior candidate (1-2 years), • We are not looking for an accounting background. This person needs to be very proficient in Excel (macros, PivotTables, Vlookups) and have done financial modeling., • We are open to a recent grad only if they have had applicable internship experience that meet the above., • Must also be a strong writer (will be writing a lot of business cases)

Financial Literacy Coordinator

29 days ago

New York

Job Description Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks enthusiastic, dedicated, and mission-aligned Financial Literacy Coordinator to join our Wealth Builds team. Wealth Builds is an innovative effort to eliminate the racial wealth gap through nine evidence-based pillars beginning in Harlem and ultimately expanding to up to 10 cities nationwide. Our theory of action is that cradle-to-career services plus capital lead to social and economic mobility. Through Wealth Builds, we are providing financial education and infusions of capital, with the goal of increasing social, financial, and human capital, ultimately generating wealth for our youth. We are seeking a committed and organized Coordinator to support the Financial Literacy pillar. This role will sit on the Wealth Builds team, a high-priority strategic initiative at HCZ focused on creating pathways to social and economic mobility. The coordinator will possess excellent project management, organization, and prioritization, and written and verbal communication skills. The successful candidate will be a strong collaborator who thrives in a dynamic, fast-paced, and highly team-oriented environment. This Coordinator will be primarily responsible for assisting the Director of Financial Education and the Assistant Director of Financial Education in the execution of the socialization and data strategy of the initiative. For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know. Requirements • Bachelor’s Degree, • 1+ Years of experience planning and executing financial literacy workshops (preferably with K-12 youth), • 2+ Years of project management experience Who you are • Bachelor’s degree, • Excellent project management skills, • Strong organizational, planning, collaboration, and communication skills, • Demonstrated ability to multitask while maintaining attention to detail and to do so as part of a team in a collaborative, fast-paced environment, • Must be a self-starter and take initiative, highly proactive, and self-disciplined, • Possess an understanding of underserved communities and are willing to work closely with youth and families What you'll do • Support the smooth and efficient execution of program operations under the management of the Director of Financial Education and the Assistant Director of Financial Education., • Manages event planning and workshops to complement integrated K-12 curriculum (e.g., guest speakers, community/parent engagements), • Visit and be a liaison between the site and the educator to ensure the after-school financial literacy program runs fluidly, • Programming Experience, • Collaborates with PA, Afterschool, and Zone leadership to execute events (with support from the AD), • Supports the smooth operation of the Wealth Builds Investment Club, • Manages a library of resources to support Financial Literacy Schedule • Monday – Friday, • 9 am – 5 pm (flexibility required as participation will be required for occasional evening events) As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth. Our exceptional full-time benefits include: • Highly competitive base salaries, • Paid time off, • Employee referral bonus, • Career Advancement, • No-cost health insurance!, • Life Insurance, • Short-and long-term disability, • Additional voluntary benefits, • Wellness discounts, • Commuter benefits, • Financial wellness perks, • Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.) The annual salary range for this position is $60,000-$75,000 per year, with a comprehensive benefits package including employer-covered health insurance. To be considered, interested applicants should apply directly through the posting at . No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. HCZ is an EOE.

Case Aide

5 months ago

New York

Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote Schedule: 10:00pm-6:00am (Friday and Saturday) Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Responsibilities Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager works closely with the social services team to support the provision of case management services for assigned clients. • Conducts client intakes and updates information in client database system(s)., • Screens clients for referral and case management services., • Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals., • Organizes, maintains and prepares client charts for intake and discharge., • Handles caseload in the absence of the Case Manager as mandated by program., • Conducts homeless outreach and assesses client needs., • Documents client activities and updates client information in database system(s)., • Escorts clients to all appointments, as needed., • Performs front-desk duties including answering phones, screening visitors, maintaining log book, and mail distribution., • Assists in monitoring client medication as required., • Facilitates client groups as needed., • Organizes and distributes clothing donations to clients as mandated by program., • Conducts unit inspections as mandated by program., • High school diploma or GED required. Associate’s degree preferred., • Experience with homeless, persons with mental health conditions and substance abuse population preferred., • Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.)., • Good written and verbal communication skills., • Foreign languages a plus. Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Rbt

9 months ago

New York

Job Description Company Overview At Kids First, we’re on a mission to create a world where every child can thrive and reach their full potential. We provide high quality Applied Behavior Analysis (ABA), Speech, Occupational, and Mental Health therapies to our clients. Join our team as a Behavior Analyst and be a part of shaping a brighter future for children. Kids First provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Purpose of Position As a Registered Behavioral Technician, you will engage directly with clients in a home-based environment, adhering to treatment plans established by the BCBA Supervisor. Your responsibilities will include, but not limited to, creating program materials, executing treatment procedures, fostering transparent communication with supervisors, accurately collecting and managing data, and engaging in continuous training and assessments. Additionally, you will support parent training and clinical evaluations, promoting ethical conduct and compliance with Kids First’s policies. Responsibilities • Work 1:1 with clients in the home-based and clinic-based setting., • Consistently follow and implement treatment plans set up by the BCBA Supervisor and prepare program materials; treatment protocols that include a wide variety of domains such as toilet training, communication, social, and adaptive living skills., • Maintain open communication with the BCBA Supervisor to review program goals and procedures for each client., • Collect and maintain accurate data and notes utilizing data collection software., • Review and implement consultation/supervision note recommendations., • Participate in ongoing training, evaluations, and meetings, as required by Kids First., • Assist with parent training and clinical assessments, as needed., • Communicate appropriately and effectively with colleagues and families, as needed., • Track supervision hours and annually renew the RBT certification as mandated by the regulatory body to maintain the certification., • Work ethically and with integrity while following the BACB Ethical Code., • Understand and adhere to HIPAA policies as well as Kids First’s policies and procedures., • Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, to provide quality and consistent patient care. Reliable transportation and timely arrival to session is a requirement for this role., • Perform other duties as assigned., • High School Diploma or GED Equivalent, • Registered Behavior Technician; Or willing to obtain within 3 weeks of start date - Required, • Technical Proficiencies: Microsoft Office 365 (Word, Excel, Power Point, etc.), Adobe PDF, Google Suite, data collection and analytical reporting - Required, • 3-4 years of experience conducting 1:1 work with clients In-school/in-home experience addressing and navigating challenging behaviors - Required, • 3-4 years of experience working with children/adults (between ages 3-18) - Required, • 3-4 years of experience in Case management and behavioral plans - Required, • 3-4 years of knowledge of direct, professional ABA experience - Required, • CentralReach ABA Software experience - A plus!, • Obtain knowledge of addressing challenging behaviors or stereotypes of children/adults with Autism - Required, • Physical Requirement: Exerting up to 50 pounds of force, and lifting as needed, including but not limited to climbing up flights of stairs, and other tasks as needed., • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with team members, parents, and other professionals when necessary. Obtains the ability to work independently, manage multiple priorities, and meet deadlines. Why Choose Kids First? • Flexible Hybrid Approach: Kids First is among the group of ABA companies at the forefront of using telehealth to deliver ABA services. As a BCBA, you will have the opportunity to provide remote supervision, parent training sessions, and create treatment plans, all from the comfort of your own home., • Make a Lasting Impact: At Kids First, we pride ourselves on our ability to make a difference in our children’s lives by staying focused on our mission, prioritizing ethical practices, and working with the utmost integrity and consistency., • Supportive Work Environment: Kids First fosters a collaborative work environment. You will have the opportunity to work closely with a team of dedicated Clinicians who share your passion. Our BCBAs receive virtual support sessions where we prioritize knowledge sharing, collaboration, and continuous support as you grow within our team., • Opportunities for Career Advancement: We believe in promoting from within and providing opportunities for career growth. As a member of our team, you will have opportunities to expand your role as our business continues to grow! Znj5OYLZ45

FP&A Analyst

1 month ago

New York

Job DescriptionPosition Summary The FP&A Analyst will gather and analyze financial and operational data to create comprehensive financial models, forecasts, and reports that track company performance and support the budgeting process. The ideal candidate will provide accurate and data-driven information on the trends and underlying internal and external factors impacting the company’s revenue, growth, product/market performance, and profitability. The role will also support the strategic planning process and work with senior leadership of the organization to promote continued growth and profitability. The ideal candidate will have substantial experience analyzing and reporting on large data sets. Responsibilities: • Gather and analyze financial data to identify trends, variances, and key performance indicators (KPIs) to evaluate business performance overall and across different departments., • Construct financial models to analyze various scenarios, including “what-if” scenarios, to both evaluate potential business impacts and inform strategic business decisions., • Present analyses and key takeaways to internal stakeholders, and work with them to understand business drivers and their impact., • Collaborate with internal business partners to create annual budget and periodic forecasts. Partner with budget owners to gather data, create budget projections, help prioritize decisions, monitor financial performance against budget, and improve forecast accuracy., • Prepare and present regular financial reports, including monthly and quarterly performance summaries, for management review. Qualifications: • A bachelor’s degree in finance, accounting, business, or economics is required., • A minimum of 4 years of finance or accounting experience is required. Proven financial modeling and analytical skills are required., • The ideal candidate will possess strong financial acumen, exceptional analytical skills, and the ability to derive actionable insights from both financial and operational data., • Strong proficiency in Microsoft Excel is required., • Strong communication and people skills to convey complex financial information effectively., • Ability to prioritize and balance multiple tasks and deadlines is required., • Extensive knowledge of general financial accounting and cost accounting., • Experience with NetSuite or similar ERP system is required., • Experience in health insurance and / or payment integrity sector preferred., • Experience with payroll software and Power BI or other visualization tools is preferred., • Visual and Auditory comprehension & function for written & verbal communication., • Manual Dexterity with ability to use computers and other office equipment necessary to perform assigned tasks., • Ability to access various settings, negotiate architectural barriers (i.e., stairs) in office and community settings., • Ability use Public Transportation to commute to work., • High speed internet (300 Mbps per person recommended) with secured WIFI., • A dedicated workspace with minimal interruptions to protect PHI and HIPAA information., • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents., • 401(k) with Employer Match - Join the team and we will invest in your future., • Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you are not feeling well, and to observe holidays., • Wellness - We care about your well-being. From Commuter Benefits to FSAs, we have you covered. Powered by JazzHR TBGbu1vkTH

Actuarial Analyst Project Lead

24 days ago

New York

Job Description COMPANY DESCRIPTION The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY This position is responsible for leading research projects and writing research papers. This work involves extracting data, identifying and analyzing data anomalies, creating exhibits, performing analysis, and drafting research papers for publication. In the course of analyzing data anomalies, this position will collaborate with data team and work with insurance carriers as needed. Data analysis will involve critical thinking and problem solving, and will result in the production of clearly labeled output and well documented conclusions. Further, this position will assist in the training of other staff members, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES • Lead research projects by extracting and analyzing data, creating exhibits, and critically analyzing the results., • Identify and analyze data anomalies and coordinate with data personnel to resolve them., • Prepare presentations and present research to industry stakeholders., • Communicate with system stakeholders to resolve data anomalies and obtain feedback on research., • Assist senior staff as required to accomplish divisional goals., • Assist in the training of junior staff members, as needed., • Experience writing research papers, preferred (provide copies of published work, if available., • Some actuarial or workers’ compensation related experience preferred., • Associate or Fellow of the Casualty Actuarial Society preferred, but not less than 4 Casualty Actuarial Society examinations., • Proficiency in Microsoft Excel, Word, and database programs., • Programming experience., • Familiarity with SAS preferred., • Data and statistical analysis skills are a must, as well as attention to detail., • Familiarity with statistical models., • College graduate with major in mathematics, statistics or related field of study. The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down. SALARY RANGE lLivM3lNVm

Senior Analyst, Revenue Operations

5 days ago

New York

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting within the "Insights Pod" of the Revenue Intelligence function, this Sr. Analyst will lead much of the key reporting focused on the Revenue Org's performance. They will also work with the rest of the RevOps team and its key stakeholders (e.g. Revenue Leadership, Finance) to set goals, identify patterns of over/under performance, and make recommendations for improvement. This is a full time position on our team reporting to the Associate Director, Sales & CS Operations. This fully remote position may require occasional travel for team or company events. What you'll be doing: • Manage our recurring Rev Org reports (Board Decks, Weekly / Monthly / Quarterly Business Reviews, etc), • Build analytical models to set future goals based on historical revenue team performance that are flexible based on different scenarios / inputs (bookings, pipe gen, pipeline coverage, etc), • Partner with Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems, • Proactively assess trends & gaps in our data and synthesize actionable recommendations to our revenue leadership & data management teams respectively, • 99% on-time corporate reporting (WBR, MBR, KBR, BOD), • Associate's or Bachelor's degree (ideally in business, finance, math, or quantitative analysis), • 3+ years of experience in an operations and/or analyst role (Consulting, FP&A, RevOps, BizOps), • Expertise in Google Sheets (preferred) or Excel and Looker, including building complex and flexible analytical models, • Familiarity with GTM metrics such as Pipeline Coverage, Bookings, Retention, Sales Cycle, and Quota Attainment, • Ability to ask the right questions to uncover the "ultimate why" behind analytical exercises and to push back when necessary, • Ability to construct analytical models from scratch, even when given only a high-level brief, • Strong judgment in making thoughtful, quick assumptions when data is incomplete or unavailable, • Skill in identifying data inconsistencies and proactively investigating root causes, • Ability to concisely summarize findings from complex data in formats tailored to the audience, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

RBT

1 year ago

New York

Project Finance Analyst

22 days ago

New York

Job DescriptionSalary: Since 2008, we've been driving the adoption of renewable energy through innovative projects and forward-thinking solutions. From powering remote communities with wind and solar microgrids to lighting the Eiffel Tower with 100% renewable energy, our journey has been rooted in impact. Today, we focus on building a growing portfolio of solar and battery storage assets across the U.S., backed by NOVA Infrastructure and supported by over a decade of experience across 500+ megawatts of clean energy projects. Join us as we continue to lead the transition to a sustainable future. We are seeking a Capital Markets and Project Finance Analyst to support the structuring, analysis, and execution of financing for the renewable energy assets the Company is developing and constructing. This role will focus heavily on financial modeling, capital structure analysis, diligence coordination, and transaction execution support across a range of financing solutions, including senior construction and term debt, tax equity, mezzanine and HoldCo facilities, and equipment financing. Working closely with senior leadership and execution teams, the Analyst will help evaluate capital needs, build and maintain detailed financial models, support capital markets outreach, and assist in managing transaction processes from diligence through closing. This role is ideal for a motivated renewable energy finance professional looking to deepen technical expertise and gain broad exposure to complex capital structures in a fast-paced environment. The role requires on-site presence at our New York office 23 days per week. Candidates with solar industry experience are highly preferred. Key Responsibilities Capital Structure & Financial Analysis • Build, maintain, and audit detailed project-level and portfolio-level financial models for renewable energy assets., • Analyze and compare capital structure alternatives across debt, tax equity, mezzanine, and HoldCo financing., • Run scenario analyses to evaluate impacts of pricing, leverage, timing, and structural terms., • Support preparation of marketing materials, CIMs, and lender/investor presentations., • Assist in capital markets processes, including data requests, Q&A coordination, and diligence tracking., • Help manage transaction timelines, deliverables, and closing checklists., • Work closely with development, EPC, and asset management teams to understand project schedules, budgets, and key technical inputs., • Coordinate with portfolio managers on project timing, milestones, and financing readiness., • Support ongoing facility management, including compliance tracking, draw requests, and reporting., • Assist in maintaining organized data rooms and transaction documentation., • Help monitor post-closing obligations, amendments, and future financings. Qualifications • 2 - 3+ years of experience in renewable energy project finance, investment banking, private equity, or infrastructure finance., • Strong financial modeling skills, including project finance and cash flow modeling., • Exposure to debt and tax equity structures; experience with distributed generation or community solar is a strong plus., • Highly detail-oriented with a strong execution mindset., • Comfortable working in a fast-paced, deadline-driven environment with multiple active transactions., • Strong analytical and quantitative skills., • Excellent written and verbal communication skills., • Self-motivated, organized, and eager to learn., • Collaborative, humble, and accountable team player Why Youll Love Working With Us • Competitive and thoughtfully structured compensation package, including a strong base salary that reflects your experience and the impact you bring to the role., • Fully paid Medical, Dental, and Vision coverageyour health and peace of mind come first., • We have a beautiful, welcoming office environment, and this role required being on-site at least 3 days per week to support collaboration, connection, and team culture., • 401(k) with employer match, helping you grow your financial future., • Generous PTO including 19 days of Vacation/Sick time so you can unplug, recharge, and take care of what matters most., • Join a smart, collaborative, missiondriven team thats actively accelerating the transition to a cleanenergy future and making a real impact on the health of our planet. In accordance with NYC Pay Transparency Law, the compensation range for roles based in New York City will be disclosed during the hiring process.

Financial Inclusion & Family Empowerment Coordinator

29 days ago

New York

Job Description Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks enthusiastic, dedicated, and mission-aligned Financial Inclusion & Family Empowerment Coordinator to join our Wealth Builds team. Wealth Builds is an innovative effort to eliminate the racial wealth gap through nine evidence-based pillars beginning in Harlem and ultimately expanding to up to 10 cities nationwide. Our theory of action is that cradle-to-career services plus capital leads to social and economic mobility. Through Wealth Builds, we are providing financial education and infusions of capital, with the goal of increasing social, financial, and human capital, ultimately generating wealth for our youth. We are seeking a committed and organized Coordinator to support the Financial Inclusion and Family Empowerment pillars. This role will sit on the Wealth Builds team, a high-priority strategic initiative at HCZ focused on creating pathways to social and economic mobility. The coordinator will possess excellent project management, organization, prioritization, and written and verbal communication skills. The successful candidate will be a strong collaborator who thrives in a dynamic, fast-paced, and highly team-oriented environment. This Coordinator will be primarily responsible for assisting the Director of Financial Education and the Assistant Director of Financial Inclusion and Family Empowerment in the execution of the socialization and data strategy of the initiative. For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know. Requirements • Bachelor’s Degree, • 2+ Years of project management experience, • 1+ Years of experience empowering families and working with them closely to achieve measurable outcomes Who you are • Bachelor’s degree, • Excellent project management skills, • Strong organizational, planning, collaboration, and communication skills, • Demonstrated ability to multitask while maintaining attention to detail and to do so as part of a team in a collaborative, fast-paced environment, • Must be a self-starter and take initiative, highly proactive, and self-disciplined, • Possess an understanding of underserved communities and are willing to work closely with youth and families What you'll do • Support the smooth and efficient execution of program operations under the management of the Director of Financial Education and the Assistant Director of Financial Education., • Collaborates with The Baby College (TBC), the community, and the staff pipeline to incorporate financial education programming, • Manages cross-collaboration with TBC and Community Pride, • Works with the director to ensure monthly community/ staff workshops, • Design workshops for staff and community, • Manages coordination with the financial coaching platform, • Manages/coordinates with the TBC program, general planning, and implication of community/staff and fin lit opportunities with external org engagements, summits/workshops, • Works closely with the Director of Financial Education and Assistant Director of Financial Inclusion and Family Empowerment to ensure the financial literacy curriculum is embedded in the TBC curriculum, • Manages a library of resources Schedule • Monday – Friday, • 9 am – 5 pm (participation will be required for occasional evening events), • Hybrid schedule, 4 days in office, 1 day remote Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth. Our exceptional full-time benefits include: • Highly competitive base salaries, • Paid time off, • Employee referral bonus, • Career Advancement, • No-cost health insurance!, • Life Insurance, • Short-and long-term disability, • Additional voluntary benefits, • Wellness discounts, • Commuter benefits, • Financial wellness perks, • Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.) The annual salary range for this position is $60,000-$75,000 per year, with a comprehensive benefits package including employer-covered health insurance. To be considered, interested applicants should apply directly through the posting at . No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. HCZ is an EOE.

Senior Financial Analyst

26 days ago

New York

Job Description This role works most closely with teams operating in the Eastern time zone; alignment with standard EST or CST business hours is preferred. About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. What will you do at Presence? We're looking for a Senior Financial Analyst that wants to become a critical member of a small, high-horsepower team that's designed to drive performance. You will be responsible for identifying, analyzing, and optimizing key business drivers that achieve outcomes. This means that you will develop a deep understanding of the units and dollars that live beyond financial statements. If you want to learn about unit economics, ROI, operational drivers, and strategic finance, this role is for you. You'll report directly to the Finance Manager, work closely with the leadership team, and play a central role in FP&A and strategy. This is a rare opportunity to be a part of a modern finance function inside a mission-driven, growth-stage company transforming the delivery of special education. Primary Responsibilities: The Senior Financial Analyst will help drive performance and outcomes by doing the following: • Partner Cross-Functionally to Drive Performance: Work closely with the finance team to partner with departments to set goals, track performance, and align spend to strategic priorities., • Support FP&A: Help prepare the annual budget and long range plan by consolidating and analyzing data, building and maintaining three-statement financial models, tracking key metrics, and preparing monthly, quarterly and annual variance reports., • Financial Reporting: Work closely with leadership to present the story with numbers as part of board decks, management presentations, or investor communications. This includes preparing slides and other ad hoc analysis that help narrate the story to relevant stakeholders., • BA/BS degree required within Finance, Economics, Accounting, or Business., • Advanced financial modeling skills with acute attention to detail required (submission of sample work will be required for finalists)., • 3-5 years of finance experience with at least two years in VC, PE, or investment banking., • Experienced in preparing slides for internal or external consumption., • Tech-savvy and systems-oriented — bonus for experience with Business Intelligence platforms & Data Modelling, SQL or DAX, AI tooling in finance, knowledge of Python or Power Automate, • Strong communicator and concise presenter - you can cut through the noise of deep financial analysis., • Ability to work in a fast-paced, dynamic environment., • Comprehensive Medical Coverage includes Dental and Vision., • Accrued PTO of 120 hours annually., • 11 Company Paid Holidays., • Benefits Package: including 401K savings plan and access to an Employee Assistance Program., • $500 home office stipend., • Paid Life insurance, AD&D., and disability benefits., • Paid parental and caregiving leave., • Eligibility to apply for a Professional Development Scholarship. An employee's starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Salary Range: $100,000-$115,000 per year Where is this position located? • Presence is headquartered in New York City, with our clients in the U.S., • We support remote work from other locations in the US., • This position will report directly to the Finance Manager.

Financial Accounting Analyst

8 days ago

New York

Job Description Amalgamated Bank seeks a Financial Accounting Analyst who will work under the guidance of and assists the Accounting Senior Manager or relevant accounting manager to assist with preparing accounting information to support the monthly financial close process. The main role is to ensure daily integrity of the bank’s financial data and to perform required accounting processing. Secondarily, the Financial Analyst will assist on special projects to enhance and increase efficiency as it relates to the financial close process. Other requirements are ensuring integrity, accuracy, and timeliness of financial statements; monitor and strengthen internal controls; and ensure policy compliance. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Assist in managing and review of the daily reconciliation process, • Assist in monthly activities including journal entry preparation and month end close activities, • Maintain AP/AR account balances by tracking open items and ensuring timely resolution, • Assist with follow up regarding aging items in processing systematics, unclaimed deposits, suspense, and wires GL daily, • Assist in managing Fixed Assets, Prepaid Assets, and WIP accounting, • Manage miscellaneous accounting (e.g. unposted items, check depositing), • Supports any other departmental function as needed, • Manage departmental enhancement projects related to financial close process, • Initiate and deploy automation opportunities and AI use cases Knowledge, Skills and Experience Requirements: • Bachelor’s degree in Accounting or Finance., • Proficiency in MS Excel and accounting software packages is desirable. Axiom preferred., • Experience with Avid, and/or Navan preferred., • Possesses good interpersonal and communication skills., • Strong organizational and time management skills. Our job titles may span more than one career level. The starting base salary for this role is between $75,000.00 – $85,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Financial Planning and Analysis Analyst

11 days ago

New York

Job Description Amalgamated Bank seeks a Financial Planning and Analysis (FP&A) Analyst. This primarily supports the development of bank-wide budget, forecast and long-range strategic plan. The analyst will assist with monthly and quarterly financial reporting, financial report construction and maintenance, segment business reviews, and external investor materials. Partner with the Head of FP&A and the Manager of FP&A to report and inform senior management on strategic business decisions through business and profitability analytics and metrics to support bank-wide strategic decision making and to drive improved financial results. They will also support a variety of high-level financial projects, creating financial models & identifying/analyzing system improvements. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Key Responsibilities: • Prepare complex financial analyses, reports and models for management to support Amalgamated Bank’s initiatives, • Utilize multiple data sources to create, manage and automate financial reports and other key metric reporting, • Supporting the annual budgeting and forecasting process across the firm and at the department level, • Support developing and/or enhancing business line and product profitability reporting, • Assisting in preparation of materials for public earnings reporting, Amalgamated Bank’s Board of Directors, prospective investors, and other external parties, • Perform ad hoc requests (analysis and reporting) for functional leaders and senior management, • Perform other duties as directed Knowledge, Skills and Experience Requirements: • Bachelor’s degree or equivalent experience; BS in Finance, Accounting, Economics or related field preferred, • Strong quantitative skills and analytical rigor, • High aptitude and enthusiasm for complex problem solving utilizing financial modeling and analysis, • Advanced proficiency in Microsoft Excel, SQL, Axiom and/or other financial reporting platforms, • Proficient with MS suite PowerPoint, Excel, Word and prior experience with financial management/budgeting applications, • Ability to handle multiple projects simultaneously and work well under pressure, • Excellent interpersonal, verbal, and written communication skills Our job titles may span more than one career level. The starting base salary for this role is between $75,000.00 – $85,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Corporate Development Associate

23 days ago

New York

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . About the Role: We are seeking a high-performing and passionate Associate to join our corporate development team. The Associate will support the Corporate Development team, CDO, CSO and CFO in leading the corporate development activities of CoreWeave. This includes managing M&A processes, analyzing industry trends, assessing competitive landscapes, identifying investment opportunities, and supporting marquee fundraising initiatives. This person will work cross-functionally with a variety of stakeholders at all levels of CoreWeave and have frequent opportunities to interact with and support key executive-level decision makers. Optimally, this person will have previous experience with generative AI, technology, digital infrastructure, cloud infrastructure, data centers or similar verticals. Key Responsibilities: • Identify and evaluate M&A and direct investment opportunities based on industry knowledge, market situation, and financial analysis, • Develop, maintain, and analyze complex financial models to support M&A transactions, strategic investments, and other strategic initiatives, • Assist in all phases of transaction execution, including due diligence, valuation, documentation, and integration planning, • Collaborate with internal stakeholders, including finance, legal, operations, and senior executives to ensure alignment and successful execution of deals, • Support Strategic Finance, Investor Relations, Treasury, and FP&A on cross-functional Ad Hoc finance projects, • Assist in the preparation of company management presentations that deliver CoreWeave's investment thesis and growth strategy to external stakeholders, • Conduct comprehensive due diligence on M&A and investment targets, including financial, and operational analysis, • Monitor industry trends, competitive landscape, and market dynamics to identify opportunities and threats, • Collaborate with CDO, CSOand CFO to assist with highly impactful, complex, and visible projects, including scaled, complex equity and debt fundraising initiatives, • A bachelor's degree in finance, accounting, applied mathematics, economics, engineering, or an equivalent combination of education and experience, • Minimum of 2+ year(s) of experience in investment banking, private equity, private credit or similar roles, • Excellent financial modeling and valuation skills, with a demonstrated track record of executing complicated financial analyses, • Effective verbal and written communication skills, with a preference for candidates that have demonstrably interacted with management or other executive-level stakeholders, • High level of self-sufficiency with proven success at self-teaching and a high intellectual motor, • Strong analytical, quantitative, and problem-solving skills, • Exceptional attention to detail, organizational skills, and ability to manage multiple competing priorities simultaneously, • Advanced proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, • Understanding of M&A processes for both public and private transactions, including deal sourcing/structuring, due diligence, and execution, with a proven track record of contributing to closed deals, • You love digging into complex financial problems and solving them with precision., • You're curious about how AI, cloud, and digital infrastructure are reshaping the global economy., • You're an expert in financial modeling, valuation, and supporting high-impact transactions. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $125,000 to $155,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Desktop Engineer

11 days ago

New York

Job Description Zone IT Solutions is seeking a skilled Desktop Engineer. In this role, you will be responsible for providing comprehensive desktop support, including the installation, configuration, and troubleshooting of various hardware and software in a corporate environment. You will play a key role in ensuring a smooth and efficient IT experience for all end users. Requirements • Minimum of 3 years of experience in a desktop support role or similar environment., • Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite., • Experience with hardware setup, troubleshooting, and repair, including desktops, laptops, printers, and peripherals., • Proficient in Active Directory, user account management, and mobile device management., • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP., • Experience with remote support tools and ticketing systems for service management., • Excellent problem-solving skills and customer service orientation., • Ability to work independently and as part of a team., • Effective communication skills, both verbal and written. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

IT Service Desk Engineer

11 days ago

Teterboro

Job Description Role Overview The IT Service Desk Engineer position is responsible for planning, administering, and governing end-user technology operations across multiple business units and physical locations. This role serves as a primary owner of IT operational programs, exercising judgement over software licensing strategy, SaaS access governance, and IT procurement decisions within established policy and assigned budget thresholds. This position partners with IT Leadership to define standards, influence policy, and optimize technology spend, while ensuring alignment with security, compliance, and business objectives. In this role, you will: • End-User & Infrastructure Support, • Provide advanced support for software, hardware, AV, identity management, networking, access requests, and device management., • Oversee and coordinate resolution of complex technical issues, delegating execution to Level 1 support teams where appropriate, • Support warehouse, retail, and corporate technology systems, including environmental and network infrastructure., • Assist with onboarding and offboarding employees across multiple locations., • Provide technical support for special projects such as network installations, SaaS rollouts, and device management upgrades., • Multi-Unit Operations, • Support technology operations across multiple sites, including corporate offices, warehouses, retail locations, and remote teams., • Maintain awareness of location-specific technology needs, constraints, and timelines., • Travel domestically and internationally as required to support projects and operational needs., • Software Licensing & Procurement Authority, • Evaluate, recommend, and approve software and SaaS license requests in alignment with IT standards, security requirements, and budget guidelines., • Determine appropriate license models, usage thresholds, renewal strategies, and access provisioning to ensure cost efficiency and compliance., • Initiate and approve IT procurement requisitions for hardware, software, peripherals, and services within assigned approval limits., • Partner with, Finance and Procurement to forecast licensing needs and lead vendor evaluations and make purchasing recommendations adopted by IT leadership, • Ensure all procurement and licensing decisions adhere to IT policy, security standards, and audit requirements., • Documentation, Process & Reporting, • Develops, updates, and enforces IT operational policies related to end-user technology, access management, and SaaS usage., • Create, maintain, and improve IT documentation for both technicians and end users., • Defines standards for device lifecycle, access provisioning, and acceptable technology use., • Take ownership of defined reporting and analytics to communicate trends, risks, and performance to stakeholders., • Monitor and maintain IT inventory critical to day-to-day operations and ongoing projects., • Leadership & Collaboration, • Provides functional leadership for end-user technology programs and serves as a subject matter authority by mentoring and training Level I technicians, including documentation and process development., • Collaborate closely with HelpDesk, SysOPS, and ServiceDesk teams on cross-functional initiatives., • Support the IT Leadership team on critical projects and recurring issues, influencing technical roadmaps and operational priorities, • Experience working in an enterprise IT environment., • Experience supporting multiple locations or business units., • Experience with FreshService or other ITSM ticketing systems (required)., • Experience with Okta or other identity providers (required)., • Demonstrated experience owning IT programs or operational domains, • Experience supporting executive-level employees., • Experience with complex or custom AV solutions (preferred)., • Strong understanding of risk management, compliance, and cost optimization, • Strong understanding of SaaS licensing models and IT procurement processes (preferred)., • Ability to multitask, prioritize, and work independently or collaboratively., • Ability to translate business objectives into technology standards, • Strong written and verbal communication skills., • Proven commitment to exceptional customer service., • High attention to detail and flexibility with shifting deadlines., • Ability to lift heavy objects and support physical installations., • Flexibility to work evenings, weekends, and outside normal business hours as needed., • Occasional after-hours work may be required to support strategic initiatives or critical incidents GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

IT Support Consultant

13 days ago

New York

Job Description:\n\nFuntoNetwork IT ConsultingEmpowering Businesses with Innovative IT Solutions Position: IT Support Engineer – Client‑DedicatedDepartment: IT Infrastructure & Managed ServicesLocation: New York, NY (Onsite – Financial District)Type: Contract, Full‑Time (40+ hours/week)Reports To: IT Support Manager (FuntoNetwork) / Client IT Director (dotted line)Tech Stack: Windows Server, Active Directory, Nutanix AHV, PowerShell, Networking (DHCP/DNS/Firewall), Prowatch/Genetec (nice to have)Regional Strategy: Eastern USA Financial Services Corridor – New York Metro This role is part of FuntoNetworks strategic expansion of dedicated onsite engineering teams supporting our premier enterprise clients. We are placing a seasoned IT Support Engineer directly at a leading financial services institution in Lower Manhattan. The New York Metro area represents the densest concentration of financial markets, regulatory infrastructure, and global headquarters in the Eastern USA. By embedding our talent onsite, we deliver white‑glove infrastructure support, rapid incident response, and proactive system optimisation that aligns perfectly with our clients mission‑critical operations. Location Requirement:Primary: Must reside within a reasonable commute to Lower Manhattan (NYC boroughs, Hudson County NJ, Western Long Island).Secondary: Northern NJ, Westchester, CT – candidates willing to travel to NYC daily.Avoid: Remote‑only candidates; West Coast, Mountain, or Central time zones cannot be accommodated due to onsite mandate. Why New York Metro Focus:Immediate access to client datacenters, trading floors, and executive suitesAlignment with clients 8 AM – 6 PM Eastern operating hours plus after‑hours maintenance windowsDeep familiarity with NYCs unique regulatory landscape (DFS Part 500, SOX, PCI DSS)Ability to provide hands‑on hardware support, racking/stacking, and emergency dispatchAbout FuntoNetwork Our IT Infrastructure & Managed Services practice delivers resilient, secure, and high‑performance technology environments for clients across the Eastern United States. We dont just monitor systems – we become an extension of our clients IT teams. From proactive patching and disaster recovery to VIP end‑user support and infrastructure modernization, our engineers are trusted advisors who keep critical business operations running without interruption. This client‑dedicated role embodies that promise: you will be the onsite face of FuntoNetwork, embedded within a prestigious financial organisation, ensuring their systems are stable, secure, and continuously optimised.Position Overview We are seeking a highly motivated, customer‑centric IT Support Engineer to join our team on a long‑term, client‑dedicated contract. You will be placed onsite at a premier financial services client in downtown Manhattan, functioning as a key member of their infrastructure team while enjoying the backing and resources of FuntoNetwork. Your primary mission: ensure the stability, security, and performance of the clients Windows Server environment, Nutanix hypervisor infrastructure, Active Directory, and network services. You will handle everything from daily user administration and patch management to disaster recovery testing and security compliance initiatives. The ideal candidate possesses deep technical expertise across the Microsoft/Nutanix stack, a relentless customer service mindset, and the poise to interact with both executives and helpdesk staff. This is a high‑visibility, high‑impact role for an engineer who thrives in fast‑paced, regulated environments.Key ResponsibilitiesInfrastructure Maintenance & Patching: Execute monthly patch cycles for Windows Server (2016/2019/2022), Nutanix AHV hosts, and firmware across physical and virtual infrastructure.Perform Darksite patching procedures with zero production downtime.Manage Nutanix cluster health, VM lifecycle, and storage optimisation.Active Directory & Identity Management: Administer user/group accounts, security groups, Group Policy, and domain trust relationships.Ensure regular backup and recoverability of Active Directory and domain controllers.Support hybrid identity integrations (Azure AD Connect) as needed.Server & Storage Administration: Maintain Windows Server file/print services, application servers, and IIS.Monitor RAID configurations, SAN/NAS connectivity, and storage capacity.Perform server hardening in line with CIS benchmarks and client security policies.Network Troubleshooting: Diagnose and resolve issues related to DHCP, DNS, TCP/IP, routing, and firewall policies.Collaborate with clients network team to validate ACLs, VLAN segmentation, and encryption protocols.Use packet capture tools for advanced troubleshooting.Security & Compliance Support: Implement and verify security baselines, BitLocker encryption, and EDR agent deployment.Assist with physical security systems integration (Prowatch, Genetec) – strong plus.Participate in internal and external security audits; remediate findings.Disaster Recovery & Business Continuity: Maintain and test disaster recovery plans for critical systems.Perform scheduled backup/restore operations using enterprise backup solutions (Veeam, CommVault).Document recovery procedures and lead annual DR drills.Performance Monitoring & Optimisation: Utilise monitoring tools (SolarWinds, PRTG, SCOM) to track system health and capacity.Analyse performance metrics to identify bottlenecks and recommend scaling strategies.Produce monthly performance reports for client leadership.Automation & Scripting: Develop PowerShell scripts to automate patch deployment, user provisioning, log collection, and reporting.Maintain a library of reusable automation modules.End‑User Support & VIP Service: Provide +1 experience support for executives and staff – white‑glove, responsive, and professional.Troubleshoot Windows 10/11, Office 365, printers, and mobile devices.Serve as the highest level of escalation for the clients helpdesk.Documentation & Knowledge Transfer: Create and maintain system diagrams, runbooks, KB articles, and network topology documentation.Conduct knowledge transfer sessions with clients internal team.On‑Call & After‑Hours Support: Participate in a rotating on‑call schedule (1 week per month).Willing to work evenings, weekends, and overtime for scheduled maintenance windows or critical incident response.Travel to clients secondary NYC‑metro sites as needed.Hardware Handling: Lift and transport servers, UPS units, network equipment (up to 50 lbs).Assist with datacenter racking/stacking, cable management, and asset inventory.Required Qualifications & Skills Experience: Minimum 8 years of progressive IT infrastructure and support experience, with at least 5 years dedicated to Windows Server, Active Directory, and virtualization administration in enterprise environments (1000+ users). Technical Proficiency: CategoryRequired SkillsWindows ServerExpert in Windows Server 2016/2019/2022 (user/group admin, file system, software, services, registry, performance tuning).Active DirectoryDeep experience with AD DS, GPO management, domain controller backup/recovery, FSMO roles, LDAP, AD sites/subnets.VirtualizationStrong hands‑on with Nutanix Acropolis (AHV) – including Darksite patching, Prism Central, cluster expansion, VM snapshots. VMware vSphere or Hyper‑V experience is a plus.StorageRAID levels, SAN/NAS concepts, iSCSI, fibre channel.NetworkingSolid understanding of TCP/IP, DHCP, DNS, VLANs, routing, firewalls, ACLs. Ability to troubleshoot with command‑line tools (ping, tracert, nslookup, netstat, pathping).SecuritySecurity principles: encryption (BitLocker, EFS), access control lists, antivirus/EDR (CrowdStrike, Defender for Endpoint). Familiarity with Prowatch or Genetec a significant plus.ScriptingAdvanced PowerShell scripting for automation (file operations, AD user management, patch reporting). Bash, ksh, or Perl are beneficial.MonitoringExperience with enterprise monitoring tools (SCOM, SolarWinds, PRTG, Nagios). Ability to create dashboards and alerts.Patch ManagementProven experience planning and executing patch cycles for OS, hypervisor, firmware using WSUS, SCCM, or Nutanix Lifecycle Manager.Backup & DRHands‑on with Veeam, CommVault, NetBackup, or Azure Backup. Demonstrated ability to perform and validate restores.Endpoint SupportWindows 10/11, Office 365, printing, VPN, mobile device management (Intune). Soft Skills & Work Style:Customer Service Obsession: You dont just fix issues – you create delighted end users.Organisational Agility: Comfortable juggling break/fix incidents, project work, and operational tasks without losing sight of priorities.Communication: Exceptional verbal and written skills; able to explain complex technical concepts to non‑technical stakeholders.Judgment & Integrity: Handles sensitive data and executive requests with discretion. Sound decision‑making under pressure.Physical Requirements: Ability to lift 50 lbs; comfortable in datacenter environments. Education: Bachelors degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.Preferred QualificationsIndustry certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate, Nutanix Certified Professional (NCP), CompTIA Security+, ITIL Foundation.Prior experience in financial services, banking, or insurance IT environments.Experience with cloud platforms (Azure, AWS) and hybrid identity.Familiarity with ITIL processes – incident, problem, change, asset management.Previous consulting or managed services background, especially in client‑dedicated roles.Knowledge of physical access control systems (Prowatch, Genetec, Lenel).Experience with SCCM, Intune, or JAMF for endpoint management.Regional Advantage Skills – New York City Financial District Candidates with direct experience supporting New York‑based financial institutions will be given special consideration:Trading Floor Support: Experience with low‑latency networking, Bloomberg terminals, market data systems, and regulatory recording requirements.Regulatory Compliance: Familiarity with NY DFS Part 500, SOX, PCI DSS, and SEC rules.Executive/VIP Support: Proven track record supporting C‑suite, board members, and high‑net‑worth individuals.Datacenter Operations: Hands‑on work in NYC colocation facilities (165 Halsey, 60 Hudson, 111 8th Ave) or enterprise data centers.Disaster Recovery: Participation in tri‑state area DR tests (NJ, PA, upstate NY).Why Join FuntoNetwork?Premier Client Engagement: This is a career‑defining opportunity to serve as the trusted onsite engineer for a top‑tier financial services firm.Client‑Dedicated Model: You enjoy the stability of a long‑term contract while being deeply embedded in a single organisation – no bouncing between clients.Autonomy & Influence: Your technical recommendations directly shape the clients infrastructure roadmap.Backing of FuntoNetwork: Access to our broader engineering community, training resources, and career coaching – youre never alone.Path to Permanent: High‑performing contractors are frequently converted to direct‑hire roles with either the client or FuntoNetwork.Compensation & BenefitsHourly Rate: $55 – $75/hour (W2), commensurate with experience, certifications, and demonstrated expertise.Weekly Payroll with direct deposit.Benefits Package (for eligible W2 contractors): Medical, dental, vision, 401(k) with match, paid holidays, and accrued sick leave.Travel Reimbursement: Pre‑tax transit benefits (NYC metro) and mileage reimbursement for off‑site travel.Professional Development: Voucher reimbursement for Nutanix, Microsoft, and security certifications.Technology Stipend: Annual allowance for home office / mobile equipment.Application Process We are seeking an IT Support Engineer who combines deep technical mastery with a genuine passion for service excellence. To apply, please submit:Resume detailing 8+ years of experience, specifically highlighting Windows Server, Active Directory, Nutanix, and PowerShell.Cover letter addressing the following prompt:Describe a time you managed a critical infrastructure incident or complex patching cycle in a regulated environment. What was your role, how did you ensure minimal disruption, and how did you communicate with stakeholders?Optional: Copies of relevant certifications (NCP, MCSE, Security+, etc.). Submit your complete application package to:Samuel Andoh | Account ManagerEmail: Line: IT Support Engineer (Client‑Dedicated) – [Your Name] – [Borough/City] Visa Status: No H1B sponsorship available. Must be a U.S. Citizen, Green Card holder, or possess unrestricted work authorization. Interview Process:Initial Screening – FuntoNetwork recruiter (30 min, phone)Technical Interview – Hands‑on scenario questions, Active Directory / Nutanix troubleshooting (60 min, video)Client Interview – In‑person (or video) with client IT Director and team (60 min)Final Discussion – Offer and onboarding detailsWork Environment & ExpectationsSchedule: Onsite Monday–Friday, 8:30 AM – 5:30 PM EST (flexibility required for after‑hours maintenance).Location: Client site in Lower Manhattan (Financial District); occasional travel to secondary NYC‑metro sites.Dress Code: Business professional (client corporate environment).Tools: Nutanix Prism, Active Directory Users & Computers, PowerShell, ServiceNow, Microsoft Teams, Office 365.On‑Call: Rotating weekly schedule; overtime compensated at time‑and‑a‑half or comp time.Reporting: Daily stand‑up with FuntoNetwork manager; weekly status report to client leadership.Career Path at FuntoNetwork (Contract‑to‑Potential) Contract Trajectory:IT Support Engineer Senior IT Support Engineer Lead Infrastructure Engineer (client‑dedicated)IT Support Engineer IT Operations Manager (client side)Specialisation: Nutanix Architect, Cloud Infrastructure Engineer, Security Analyst FuntoNetwork has a strong track record of converting contract talent to permanent roles. Exceptional performance on this engagement may lead to a direct hire offer from the client or a senior position within FuntoNetworks Infrastructure Practice.Special Note for New York Metro Candidates: If you are based in or have extensive experience supporting organisations in the NYC tri‑state area, please highlight the following in your application:Lower Manhattan / Financial District: Trading floors, investment banking, regulatory compliance (DFS 500, SOX).Midtown: Corporate headquarters, executive support, global IT operations.Brooklyn / Queens: Logistics, healthcare, or manufacturing IT environments.Northern New Jersey: Datacenter operations, pharmaceutical IT, disaster recovery sites.Long Island / Westchester: Enterprise branch offices, retail, education. FuntoNetwork is proud to support the New York City technology community. We are an Equal Opportunity Employer and encourage applications from all qualified candidates in the tri‑state area.

Systems Operation Support Technician (202602)

17 days ago

New York

Job DescriptionPURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local governments. We’ve been committed to sustainable growth since our inception in 1973, striving for continual improvement without ever losing sight of our core values: transparency, integrity, and teamwork. We provide the tools and path for each employee to be successful – and in return, ask you to play a pivotal role in helping your peers and clients be successful, providing top-notch teamwork and service. Peace of Mind at PURVIS Systems means knowing your work provides immeasurable value to our team, our partners and our clients. PURVIS has an immediate opening for a Systems Operations Support Technician. We are looking for an tech-minded individual to be responsible for providing operational support for the testing, maintenance, troubleshooting and deployment of computer systems, hardware and software. Work will be performed at client site, as well as PURVIS office in Queens Village, NY.The day-to-day responsibilities of this role include: • Conduct daily monitoring of systems operations against expected performance, including retrieving and reviewing system operational and nightly logs. Document any anomalies and alert Program Manager., • Provide system engineering support to end users to document and report issues., • Conduct investigation into any operational anomalies or failures of systems. Document characteristics of anomalies / failures and define and document cause to the hardware, software, communications and/or configuration level., • Provide operational support to resolve anomalies / failures. Facilitate third party efforts (IT and software / hardware organizations and vendors; etc.) to assist in resolution in their respective areas of expertise. Ensure system logs, application and operating system, are available to assist in troubleshooting efforts., • Support testing, problem resolution and system rollout at remote sites throughout New York City boroughs., • Perform scheduled preventative maintenance of both system hardware and software in accordance with provided maintenance procedures and best practices. Verify system performance after maintenance actions., • Conduct final testing and verification of all system hardware, software, network and configuration modifications. Document test results., • Conduct rollout of system upgrades., • Provide project management support, for system upgrades and other initiatives, to include: meeting minutes, status reports, action item databases and project schedules. Qualifications:, • Bachelors degree in Computer Science, Engineering or related field and 2 years of work related experience. In lieu of degree, 5 years of work-related experience., • Must have excellent interpersonal and verbal and written communication skills., • Be able to work in stressful, austere environments in all types of weather, all days of the week., • Valid driver’s license and vehicle. Position will require travel within New York City and mileage/tolls will be reimbursed., • Excellent organizational, administrative and scheduling skills., • Ability to work both independently and in a collaborative environment administratively as well as operationally in the field., • Computer literate with proficiency in Microsoft Office suite of applications and MS Project, Visio, MATLAB., • Experience in structured testing and troubleshooting hardware / software based systems.

IT Support Specialist

28 days ago

New York

Job DescriptionLocation: NYC Office, 1–2 days/week in-office, 60% remote About RadformationRadformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas:• Time savings through automation• Error reduction through automated systems• Increased quality care through advanced algorithms and workflows We are a mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live. Why This Role MattersIn this role, you will play a key part in maintaining Radformation’s internal infrastructure and cybersecurity posture as we continue to grow. You will help establish and maintain IT controls, support internal teams with hardware and software needs, and ensure smooth onboarding for new hires across the organization.You will work closely with senior technical staff to implement scalable, secure IT systems that support both day-to-day operations and long-term business growth. Responsibilities Include:• Work with senior technical staff to define and implement IT controls, software, and processes that meet cybersecurity requirements• Take technical ownership of internal networks and VPNs, including network topology, domains, firewalls, and infrastructure maintenance• Create and enforce policy documents around passwords, device management, and regulatory requirements• Patch and maintain employee computers and Radformation servers• Manage accounts, groups, and SSO integrations across platforms• Own system backup processes and perform restores as needed• Define, set up, and maintain server infrastructure and Network Attached Storage (NAS) devices• Partner with leadership on infrastructure projects that help scale the businessAdditional Routine Activities• Order equipment and maintain inventory tracking• Create and manage user accounts across internal tools• Support onboarding by setting up new employee hardware and systems• Maintain remote testing/development boxes• Troubleshoot internal IT issues for team members• Travel onsite as needed to support office and server operations Required Experience:• 5+ years of experience as an IT Support Specialist or similar role• LDAP, Active Directory, or Google Admin user administration experience• Networking configuration, administration, and management• VPN administration experience• Scripting skills with PowerShell, Linux bash, or Windows BAT• Windows and Linux systems administration• Server patching and hardware maintenance experience• Equipment tracking and asset management Preferred Experience:• Experience supporting teams in Radiation Oncology or healthcare settings• Familiarity with Ubiquiti networking equipment• Experience with WireGuard VPN• Experience with Synology NAS• CompTIA Security+, CySA+, or CASP+ certification• Familiarity with NIST Cybersecurity Framework• ISC2 or ISACA (CISA) knowledge or certification AI & Hiring IntegrityAt Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy. Benefits & Perks — What Makes Us RADWe care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $100,000 – $115,000 base. For US teammates (via TriNet):Health & Wellness• Multiple high-quality medical plan options with substantial employer contributions• Health coverage starting on day one• Short-term and long-term disability and supplementary life insuranceFinancial & Professional Growth• 401(k) with employer match vested immediately• Annual reimbursement for professional memberships• Conference attendance and continued learning opportunitiesWork-Life Balance & Perks• Self-managed PTO and 10 paid holidays• Monthly internet stipend• Company-issued laptop and one-time home office setup stipend• Fully remote work environment with yearly retreats Our Commitment to DiversityCancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees. Agency & Candidate Safety NoticeRadformation does not accept unsolicited resumes from agencies without a signed agreement in place. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

CST-AV Technician

20 days ago

New York

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU'LL DO: The Collaboration Services Team is responsible for supporting the installation, maintenance and troubleshooting of all audio-visual equipment in our client's managed venue spaces, broadcast studios & customer experience centers. Our objective is to create a highly meaningful, impactful & supportive team that enables all of our technicians to have an impactful role in all areas of the service we provide onsite. As an entry level technician you will work alongside our Senior Technicians & System Engineers to provide dedicated support to our client's in-house Audio-Visual Operations team. KEY RESPONSIBILITIES: • Perform daily maintenance of hardware & software for the internal platform., • Kick off meetings & events (Experience Center & Event Space) with AV/IT Support., • Execute monthly preventative maintenance on all hardware., • Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform. • Communicate effectively with clients to identify needs & evaluate solutions., • Provide onsite support for visitors and executive level events as needed., • Support event operation technicians with all issues relating to event spaces prior to events. • Troubleshoot routing, writing & cabling issues., • Complete venue space pre-show equipment sweeps prior to events., • Organize, document & maintain warehouse inventory which includes spare equipment., • Track RMA of serviced equipment., • Document, track record/status of outgoing & returning service equipment and provide status updates to the team. • Maintain periodic system updates and upgrades of equipment., • Act as stand in support for large & special events., • Work with an internal ticketing system to document all issues., • Operate cross functionally within the team to support audio, video conferencing & projection. • Create and/or maintain any needed team documentation., • Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues. • Trains operations team for usage of systems and applications. ESSENTIAL CRITERIA: • 2 years working knowledge of audio-visual equipment including lighting, sound, video recording and data projection along with experience with the technical challenges and problem-solving needs in an event production environment. • Knowledge of technical event support system architectures and troubleshooting., • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism. • Ability to motivate and focus cross functional teams to reach challenging goals., • Good organization and time management skills with proven ability to manage multiple priorities at one time. • Be eligible, willing and able to work and travel when required., • Good written and verbal communication skills., • Be a motivated team player. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-GM1 #LI-Onsite Pay Range$35.10—$37.50 USD

Senior IT Specialist

1 month ago

New York

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

MSP Level 3 Technician

5 days ago

New York

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

IT Support Engineer I (Hybrid - New York City)

22 days ago

New York

Job Description If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position. The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing • Provide front line phone coverage, and participate in various call center groups., • Provide on-site assistance to clients within your local geography., • Provide excellent customer service to Xantrion’s client base., • Provide technical support as assigned for issues related to computer systems, software, and hardware., • Log and track support requests in ConnectWise., • Prioritize and/or escalate tickets as required to ensure customer satisfaction., • Brief customers, as well as management, on the status of current resolution efforts., • Work with third party support providers when necessary., • Submit semi-monthly timesheet and expense reports., • Attending scheduled training and meeting sessions., • Ability to work a variable shift any time during Xantrion’s business hours., • Perform audits of customer information and systems as necessary to ensure accuracy., • Take support tickets from the dispatcher., • Update and schedule service tickets until issues have been resolved or further escalated. Formal Education & Certification • Bachelor’s degree from a four-year university or equivalent experience., • Minimum of 3 years of technical support experience required, • On-site technical support experience preferred., • Basic diagnostic and analytical skills., • Basic competency in the use and troubleshooting of MS Office products., • Experience using Windows 10, 11, and/or Mac OS., • Basic computer literacy across both hardware and software., • Positive attitude., • Strong written, oral, and interpersonal communication skills., • Strong telephone presence with organized follow-up skills., • Ability to follow established operating procedures, • Strong, service-oriented, customer-focused., • Strong attention to detail., • Experience working constructively in a team-oriented, collaborative environment., • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment., • Demonstrated interpersonal skills, able to foster strong relationships internally and externally., • Manager and peer review of goal achievement., • Coachability, willingness to work as a member of a team., • Detailed ticket notes at every step of the resolution., • Appropriate amount of time is correctly coded per day., • Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”., • Internal and external customer satisfaction scores., • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort., • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain., • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision., • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills., • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease., • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain., • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity., • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed., • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation., • Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation., • Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds., • Follow and support company policies and procedures as well as all local, state, and federal laws., • Always maintain confidentiality of company and customer records and information., • Maintain a professional image, adhering to Xantrion’s dress code., • Must have an existing cell phone (running current Android or iOS)., • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing., • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private., • Must use Xantrion-provided PC and headset to execute job functions.Benefits, • Salary range $60K - $70K; depending on experience., • 100% of medical, dental, and vision for you and your family., • 401K with company match up to 4% of salary., • Certification reimbursement and annual training budget., • 17 Days PTO per year in addition to paid training days. Powered by JazzHR zE3T8GqjoZ

Deployment Technical Support Manager

13 days ago

New York

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Systems Support Technician

13 days ago

New York

Job Description Company Overview: Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org. PHS administers WholeYouNYC, a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WholeYouNYC brings together over 200 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings. New York State (NYS) invested $500M statewide to support Social Care Network (SCN) lead entities responsible for integrating social care into the Medicaid program across the state. PHS’ WholeYouNYC was awarded the Social Care Network infrastructure grant for Brooklyn, Queens, and Manhattan. This is a grant-funded position ending March 31, 2027. Program Description: Public Health Solutions seeks a Systems Support Technician to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a proportionate share along with their peers of an Ethernet Wide Area Network with more than 500 nodes in 19 locations consisting of more than networked PCs, laptops, printers, 15 servers organized into one Microsoft Active Directory domain and hosted in Azure and locally, and 50 network devices including Cisco switches and routers. Additionally, PHS relies heavily on the Office 365 Suite of online tools, to support remote work for all staff. Position Summary: We are seeking an experienced System Support Technician for the following. • Function as principal contact for all end user support., • Support day-to-day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems., • Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily., • Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same., • Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date., • Work closely with Management to assure seamless communication between computers and network-based systems and peripherals., • Support remote work for most PHS staff and manage VPN connectivity issues., • Perform other duties as assigned., • Salary: $70,000 - $70,000. Qualifications and Experience: • MCP or other industry certification preferred., • Minimum of 3 years’ experience supporting computers and servers in a networked environment. Desired Skills: • In depth knowledge of the Windows environment., • Extensive experience with Office 365, Azure, and Intune as a user and administrator., • Experience with Zoom VoIP Phone and conferencing a plus., • Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions., • Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful., • Some travel within five boroughs., • Good communication and interpersonal skills. Benefits: • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403(b) + employer matching and discretionary company contributions., • College Savings Plan., • Ongoing trainings and continuous opportunities for professional growth and development. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday-Friday 9:00am-5:00pm 35 Hours per week

Service Desk Analyst - SDA 26-00468

11 days ago

Kings County

Job DescriptionJob Title: Service Desk AnalystLocation: Remote (New York State)Duration: 5-Month ContractSchedule: Day Shift (7:00 AM–3:00 PM / 8:00 AM–4:00 PM / 9:00 AM–5:00 PM / 10:00 AM–6:00 PM) Holiday coverage may be required due to 24/7 service desk operations. Position Summary The Service Desk Analyst will provide front-line, Level 1 IT support for a large enterprise environment that includes multiple healthcare networks and a corporate office. This role serves as the primary point of contact for IT issues, requests, and incidents, delivering high-quality customer service while ensuring adherence to service level agreements (SLAs). The analyst will monitor and respond to service desk phone calls, email queues, and automated ticketing systems, resolving issues where possible and escalating appropriately when necessary. Key ResponsibilitiesService Desk Support * Provide Level 1 and Level 1.5 support for IT incidents and service requests from intake through resolution * Serve as the single point of contact for end users regarding IT problems, incidents, and service requests * Monitor and manage incoming requests via phone, email, and automated ticketing systems * Perform accurate triage and escalation in accordance with established SLAs and procedures Technical Support * Support common end-user issues including: * Password resets * Microsoft Office applications * Windows operating system issues * Utilize service desk tools (e.g., ServiceNow and performance monitoring tools) to document, track, and resolve tickets * Track open tickets, monitor progress, and ensure timely closure per SLA requirements Customer Service & Operations * Deliver a positive end-user experience by meeting or exceeding customer expectations * Follow escalation and paging procedures to ensure SLAs are consistently met * Remain current on service desk tools, processes, and technologies * Contribute to continuous process improvement initiatives within the Service Desk Collaboration & Special Projects * Work independently as well as collaboratively within a fast-paced team environment * Participate in special projects and perform additional duties as assigned * Maintain flexibility to work various shifts or locations if required Remote Work Requirements * Consultant must provide their own IT equipment, including: * PC or laptop * Monitor * Headset * Reliable home internet connection Education & Experience RequirementsEducation * Bachelor’s degree in a relevant field from an accredited institution; or * Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a related field; or * A satisfactory combination of education, training, and experience Experience * Minimum of 1 year of experience in a business, government, healthcare, educational, or non-profit environment involving: * Systems analysis or support * Methods and procedures implementation * Management information systems or data coordination * Familiarity with EDP applications and data processing programs Preferred Skills * Strong customer service and communication skills * Ability to prioritize and manage multiple tasks effectively * Experience working in a 24/7 service desk or healthcare IT environment * Familiarity with ITSM tools and ticketing systems

Onsite Desktop Support Engineer

11 days ago

New York

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Software Support Team Lead

6 days ago

New York

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The RoleAs the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support. This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.Key Responsibilities • Lead, coach, and develop a team of Software Support Specialists to deliver fast, empathetic, and technically accurate customer support., • Manage daily team operations, including queue monitoring, prioritization, and resource allocation to ensure SLAs and quality metrics are consistently met., • Act as the primary point of escalation for complex technical issues, collaborating with Product and Engineering teams to identify root causes and long-term solutions., • Partner with cross-functional teams (Engineering, Product, Operations, Billing) to communicate recurring issues, streamline workflows, and improve platform stability., • Analyze team performance and customer feedback to identify patterns, improve processes, and influence roadmap priorities., • Develop and maintain documentation, internal training materials, and troubleshooting guides to enable faster onboarding and continuous learning., • Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution, and first-response time) and ensure the support team consistently exceeds expectations., • Contribute to the culture of excellence and curiosity by encouraging experimentation, collaboration, and a solutions-first mindset.Qualifications, • Creative, persistent, and possessing a dynamic personality., • Comfortable and adaptable to a fast-paced, scaling startup environment., • Quick to adapt and a strong advocate for collaborative teamwork., • Tech-savvy with proficiency in internal tools and efficient customer communication management., • Proven ability to manage and prioritize multiple tasks and projects simultaneously., • Hands-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage.

End User Computing (EUC) Desktop Support

13 days ago

New York

Job Description Zone IT Solutions is looking for a dedicated End User Computing (EUC) Desktop Support professional. In this role, you will provide comprehensive technical support to our users, ensuring that their desktop environments are functioning efficiently and effectively. Requirements • At least 3 years of experience in desktop support or a related field., • Proficiency in Windows 10 and Microsoft Office products., • Experience with troubleshooting and resolving hardware and software issues., • Knowledge of network protocols and configuration (TCP/IP, DNS, etc.)., • Understanding of Active Directory and user account management., • Experience with remote support tools and techniques., • Strong problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work well both independently and as part of a team. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Tier 2 Support Engineer

15 days ago

New York

Job Description Company Overview: Stable Rock is a next-generation outsourcing platform offering comprehensive back-office infrastructure and innovative services to early-stage and mid-sized enterprises. With our legacy dating back to 1975, for nearly 50 years we are renowned for our proficiency in accounting, financial advisory, and infrastructure support, currently serving over 400 US and international enterprises across diverse industries. At Stable Rock, we are the architects of success for entrepreneurs, founders, senior executives, management teams, CFOs, controllers, and business professionals. Our mission is to empower, scale, and fortify the bedrock of your enterprise - its IT, human resources, insurance, accounting, bookkeeping, tax, financial reporting, and the overall financial and operational infrastructure. Job Description: mac-tech, a Stable Rock company, is seeking a highly skilled, resourceful, and client-focused Tier 2 Support Engineer to join our growing technical team. This critical role involves resolving complex technical issues escalated from Tier 1 support, implementing advanced IT solutions, and serving as a technical lead for client environments. The ideal candidate will have a background in systems administration, networking, and cloud technologies, and have experience working for a managed services provider. This position features a hybrid work arrangement, blending in-office collaboration in our SoHo New York location with remote flexibility. Position Overview: A Tier 2 Support Engineer will primarily focus on providing advanced technical support to internal and external end-users maintaining efficiency and high-quality work. They will mentor Tier 1 Support Engineers as well as serve as an escalation point. They will create and maintain documentation to support all engineers. Engineers in this role will also seek out opportunities to improve overall team knowledge and lead internal trainings. Responsibilities: • Provide support to mac-tech clients in line with service level objectives by addressing complex service requests and delivering high-quality issue resolutions - specifically issues with undocumented solutions, multi-user systems, security incidents, and organization wide changes., • Monitor and manage ticket queue, including ticket triage, updates, and coordination with internal resources, as needed., • Serve as an escalation point for Tier 1 Engineers, mentor and give feedback to peers, and document repeatable tasks., • Be a resource for projects, as well as client and internal research & development., • Perform routine backup supervision, server maintenance, patching, and infrastructure monitoring, as needed., • Contribute to ongoing service improvements by identifying recurring issues or documentation needs., • Partner with the business development team to make infrastructure and workflow recommendations observed during support., • Continue to seek professional development opportunities and certifications, • Promote mac-tech quality concepts and E.P.I.C.C. values amongst Support Team through coaching, feedback, and leading by example. Qualifications & Skills: • Previous experience in information technology or other related fields., • 2+ years of experience in end user technical support., • Excellent troubleshooting and analytical skills, with a methodical and detail-oriented approach to problem-solving., • Exceptional customer service skills and strong business acumen., • Excellent written and verbal communication skills., • Experience working in a team-oriented, collaborative environment., • Proven track record in server and infrastructure monitoring, patching, and ticket queue management. Compensation: Highly competitive all-in comp ($75,000 to $95,000) Benefits: • Medical, Dental, and Vision, • Health and Flexible Savings Accounts, • 401(k) Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Job Posted by ApplicantPro

Network Tech II / Desktop Support

13 days ago

New York

Job Description The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY The Network Tech II will be part of a team that owns the development, maintenance and end-to-end support of the network servers, backbone, and desktop / laptop computers. These responsibilities include the support of: disaster recovery processes and procedures, local area network (LAN), Microsoft Windows Servers, storage area network (SAN), Active Directory, Microsoft 365, Cisco and Checkpoint switches and remote access devices, MS-Windows, third party software, and end user support for onsite and mobile users. Additional responsibilities may include managing and maintaining a VMware ESX server farm, MS-SQL servers, and cloud infrastructure. Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reviews, analyzes, and evaluates information technology systems operations. Performs a variety of tasks. May lead and direct the work of others. A Network Tech II installs, maintains and evaluates network systems and communications. Troubleshoots the network issues with diverse scope. Assists network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. ESSENTIAL DUTIES AND RESPONSIBILITIES • Support of all network servers, switches, workstations and printers including installation and upgrades. End user support of applications including but not limited to Windows operating system, Microsoft 365, Adobe products, and other various software, utilities, and applications., • Resolve technical issues in a timely manner and solve problems by adapting previous solutions to fit new conditions, • Accurately and completely document problems and solutions on case notes, • Manage back-up and recovery of data and systems., • Manage and maintain the Windows and VMware ESX server farm, • Assist in maintaining department records pertaining to all hardware, software, networks and service agreements, • Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives, • Work with 3rd party vendor support to implement upgrades and fixes, • Maintain asset inventory, network diagrams and other related and relevant records, • Provide instruction and relevant training to end-users in the use of technology, • Role may require occasional planned and emergency off-hour support, • Other duties as assigned and deemed necessary by management.QUALIFICATIONS, • 5+ years of related work experience., • Experience in installing, updating and maintaining OTC and custom software., • Working knowledge of Microsoft 365 and Office., • Ability to install, upgrade and manage MS-window servers., • Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHSP, RAS/VPN, VMware., • Experience and practical knowledge of backup/restore solutions., • Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites., • Excellent written and verbal communication, analytical and troubleshooting skills., • In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, Remote Support tools, application support, web technologies, videoconferencing and IT security., • Infrastructure knowledge including SANs, switches and wireless networking., • Exceptional customer service and communication skills., • Time management and organizational skills., • Ability to write processes and understand technical documentation., • Ability to work with a wide variety of end users at all levels of the company., • Any of the following certifications or equivalent hands-on experience is an advantage:, • Checkpoint and / or Cisco certification., • Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure.EDUCATION REQUIREMENTS, • BA/BS in Information Technology field or Business Analysis The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down. SALARY RANGE $78,000 - $117,000 Powered by JazzHR nqJOhh5m5i

IT Support Technician Level 2

11 days ago

New York

Job Description The Future Runs on Bitfarms As demand for AI and high-performance computing (HPC) accelerates, Bitfarms is building the infrastructure to meet the moment. Our US expansion and global operations are laying the foundation for scalable, energy-optimized compute designed to support next-generation workloads and long-term growth. Who We Are Bitfarms (NASDAQ/TSX: BITF) is a global energy and compute infrastructure company that develops, owns, and operates high-performance data centers. With data centers across North and South America, we manage every stage of development from securing energy, producing power, and designing facilities to running world class operations. This vertically integrated approach allows us to innovate faster, operate more efficiently, and deliver infrastructure that can scale with the future of compute. Why Join Our Team At Bitfarms, voted a Great Place to Work, you will be part of a team shaping the next generation of digital infrastructure. We are at the intersection of energy and technology, two industries undergoing massive transformation. Here, your work will have real impact, powering advanced workloads that are driving AI, machine learning, and the digital economy forward. We value people who are curious, collaborative, and committed to building solutions that last. With offices in New York City, Pittsburgh, Montreal and Buenos Aires, Bitfarms offers the chance to grow your career while helping power AI and shape the future of high-performance computing. What You Can Expect at Bitfarms • A fast-moving environment where innovation and execution go hand in hand., • Opportunities to work on cutting edge projects in HPC, AI, and energy infrastructure., • A collaborative, cross border team that thrives on solving complex challenges. What We Offer • Competitive salary and bonus opportunities, along with career advancement, • Top-tier group insurance plan with employer cost-sharing, • Group retirement savings with employer contribution, • Employee referral program, • Telemedicine & employee assistance program (EAP), • An inclusive, safe, and diverse work environment We are currently looking for a IT Support Technician Level 2 to join our team What you can expect in this role: The Level 2 IT Support Technician is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient system performance and provides a high-quality user experience. More specifically, here are some of the key responsibilities: • Technical Support:, • Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues., • Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary., • Support and troubleshoot Office 365 applications, including user account management and custom configurations., • Assist with mobile device setup, integration, and troubleshooting, particularly with O365., • Install, configure, and maintain laptops, workstations, printers, and other hardware assets., • Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN)., • Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies., • Prepare and provision hardware, software, and user accounts for new hires., • Conduct training for new employees on IT systems and company tools., • Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack., • Monitor system updates and deploy patches to address security vulnerabilities., • Conduct regular security log reviews and implement compliance measures., • Configure and maintain network resources, including servers and critical infrastructure., • Develop and implement IT processes and procedures to improve efficiency., • Maintain detailed documentation of solutions, technical processes, and IT systems., • Train Level 1 technicians and end-users on tools, applications, and best practices. Here's the profile we're looking for: Required System Knowledge: • Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin, • Jira, Confluence, Adobe Admin, • Active Directory (AD): User management, group policies, and permissions., • Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues., • Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration., • Software Support: Install, configure, and provide support for applications like Office 365., • Customer Service: Deliver professional, empathetic support to users., • Communication: Clearly convey technical solutions in written and verbal formats., • Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments., • Problem-Solving: Analyze root causes and implement optimal solutions., • Organization: Manage multiple tickets, prioritize tasks based on urgency and impact., • Documentation: Maintain thorough records of procedures and solutions., • College diploma or Attestation of College Studies in Computer Science., • CompTIA A+, Network+, • Microsoft 365 Certified, • Other relevant IT certifications A few more relevant details: • Work schedule: Monday to Friday,, • Onsite 4 days a week, 1 day WFH This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes. NYC$75,000—$100,000 USD

Senior Network Deployment Technician - ResiBridge

28 days ago

New York

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is hiring a Lead Network Deployment Technician to supervise field teams across multiple sites and markets. This role blends hands-on technical expertise with field leadership and logistics coordination. The Lead Technician will oversee senior and standard technicians, support market launch efforts, ensure deployment consistency, and own accountability for execution quality in the field. Responsibilities: • Supervise and coordinate teams of Deployment Technicians across concurrent projects, • Travel to new markets to lead deployment crews and establish local operational rhythm, • Act as escalation point for technical field challenges, resolving issues quickly and thoroughly, • Ensure all deployments meet ResiBridge standards for cable routing, labeling, equipment installation, and documentation, • Work closely with the Network Deployment Manager to align daily deployment activities with production goals, • Provide field-level feedback to improve tools, training, and process documentation, • Track progress on deployments, materials usage, and crew performance, escalating risks proactively, • Support and enforce safety practices and jobsite professionalism at all times Requirements: • 5+ years of network deployment experience, including 2+ years in a leadership or supervisory role, • Mastery of structured cabling, fiber optic installation/testing, and wireless equipment provisioning, • Experience leading remote deployments, managing travel crews, and launching new markets, • Strong organizational skills and ability to coordinate multiple field teams simultaneously, • Skilled in reading plans, marking up as-builts, and ensuring documentation is submitted accurately, • Excellent communicator—able to interface with field teams, office staff, vendors, and property management, • Willingness to travel (up to 40%), including overnight stays, to support deployments outside NYC Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: Salary Range$70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Senior Help Desk Technician

12 days ago

New York

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Workplace Technology Senior

6 days ago

New York

Job Description Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Workplace Technology Senior (Service Desk/Help Desk) Overview We're looking for a Workplace Technology Senior to own and continuously improve our modern digital workplace. This is a hands-on individual contributor role with a strong focus on Microsoft technologies, managed device environments, modern phone systems, automation, and service operations. You'll play a key role in ensuring employees have secure, reliable, and intuitive technology across offices and remote environments, while partnering closely with IT, Security, HR, and business teams. What You'll Do • Support and manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive., • Administer identity, access, and endpoint management using Entra ID (Azure AD) and Microsoft Intune., • Manage, support, and troubleshoot organization-wide applications, ensuring availability, performance, and a positive end-user experience., • Manage and support modern device environments across Windows, macOS, iOS, and Android, including device provisioning and lifecycle management., • Support and improve modern phone systems such as Microsoft Teams Phone, including call flows, routing, and integrations., • Use ticketing systems like Zendesk to manage workplace technology services, improve workflows, and analyze trends and SLAs., • Identify and implement process and system automation using tools such as PowerShell, Microsoft Graph, Power Automate, and Intune automation., • Act as a senior escalation point for complex workplace technology issues and drive root-cause fixes., • Create and maintain clear end-user documentation, knowledge base articles, and internal process documentation., • 6–10+ years of experience in workplace technology, endpoint management, or Microsoft enterprise environments., • Strong hands-on experience with Microsoft 365 and modern collaboration tools., • Experience managing devices and users with Microsoft Intune and Entra ID., • Solid understanding of mobile device and managed endpoint environments., • Experience supporting modern cloud-based phone systems (e.g., Teams Phone)., • Required experience working with enterprise ticketing systems such as Zendesk., • Working knowledge of process and system automation concepts and tooling., • Proven ability to produce clear, high-quality end-user and technical documentation., • Experience in the insurance industry or other regulated environments., • Experience with Windows Autopilot, PowerShell, Microsoft Graph, or Power Automate., • Microsoft certifications (e.g., MS-102, MD-102, AZ-104). Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority

IT Network O365 Support Technician: SharePoint and Azure

16 days ago

New York

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Senior Help Desk Technician II

12 days ago

New York

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Generalist

13 days ago

New York

Job DescriptionCloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference. We're looking for an IT Support Specialist to be the go-to technology partner for our NYC office. You'll own the day-to-day IT experience — from desk-side troubleshooting and AV support to identity management and SaaS administration — keeping the office running smoothly while freeing the IT Director to focus on strategic work. This role is ideal for someone who's hands-on, reliable, and energized by solving problems quickly and clearly. What will you do? -Serve as the primary onsite IT contact for the NYC office-Provide first-line support for access requests, account issues, and basic troubleshooting-Handle walk-ups, tickets, and ad hoc requests with professionalism and urgency-Set up, maintain, and troubleshoot conference rooms, AV equipment, and hybrid meetings-Resolve basic network issues (connectivity, peripherals, office hardware)-Support onboarding and offboarding, including device setup and access provisioning-Execute user provisioning and deprovisioning across core systems with accuracy and security-Manage laptops, mobile devices, and peripherals across their full lifecycle-Maintain accurate hardware inventory and coordinate repairs or replacements-Enforce standard device and access policies defined by the IT Director-Administer day-to-day tasks across common SaaS tools (e.g., Google Workspace, Slack, Okta, Microsoft 365)-Escalate complex issues appropriately while owning resolution end-to-end-Follow documented runbooks and contribute improvements as gaps are identified-Document recurring issues, fixes, and procedures clearly-Maintain clean handoffs with the remote IT Director-Identify repeat problems and suggest simple process or tooling improvements What skills and experiences will help you? -Solid experience in IT support, IT operations, or a similar hands-on role-Comfort providing in-person, desk-side, and AV support in an office environment-Working knowledge of macOS and Windows environments-Familiarity with identity/access management and SaaS administration concepts-Clear, direct communicator with strong organizational habits-High reliability and attention to detail What's nice to have? -Experience in a small or startup IT team-Exposure to MDM tools (Jamf, Intune, Kandji) and SSO providers (Okta, Azure AD)-Basic understanding of networking concepts (Wi-Fi, VPNs, peripherals)-Experience supporting executives or high-visibility users What do we like? -Employees feel supported, comfortable, and confident coming to you for help-You keep the office running smoothly with minimal disruption-Issues are resolved quickly, calmly, and with clear communication-Documentation improves over time instead of degrading-You free up the IT Director's time from routine support and operational interruptions What We Offer Cloaked is a well-funded Series A startup based out of NYC. Although we are a distributed team, the NYC team operates with a hybrid model. The office building is home to several amenities, including a gourmet cafe, cocktail bar, and a rooftop work area. We have a fully built out kitchen packed with drinks and snacks. The Cloaked team has diverse interests and so we frequently embark on team outings and go out for socials! Compensation and Benefits We offer above market rate pay and equity based off of the market's best commercially available data. Your compensation will be a combination of salary, bonus and equity. Benefits Cloaked employees have 401K, as well as top of the line Health, Dental, and Vision benefits.We offer flexible work arrangements and the ability to work remotely as needed. Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role). Perks \uD83C\uDF34Competitive PTO: We encourage employees to take a minimum # of vacation per quarter. We see PTO as a preventative burnout measure and are committed to changing the industry standard. \uD83E\uDD38Monthly health stipend: Used for any kind of physical, mental or emotional care you’d like to take for yourself, be it a gym membership, a meditation app, or time with a personal trainer. \uD83E\uDD57 Late Night Meals: We understand that sometimes work can get in the way of meal prep. In response to that, we offer employees a monthly meal stipend to be used when they don't have time to get a home cooked meal going! \uD83E\uDDE0 Professional Growth: Opportunities for career development and personal growth are provided to all employees who seek to further their knowledge and capabilities through an unlimited professional development fund. Additionally team members are encouraged to regularly attend conferences and industry events. We are really excited about having you join our mission-driven team and help us build the future of online privacy! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Network Specialist

14 days ago

New York

Job DescriptionSalary: $70/hr JOB DESCRIPTION Network Specialist to assist OTI with implementation of Network technologies for key IT projects. Relevant experience in routing and switching, and deep packet inspection technology is required. Consultant will be assisting OTI with architecture design planning and implementing changes RESPONSIBILITIES: • Assign port for NetScout management ports and IP addresses., • Assign port for SPAN port to mirror traffic that needs to monitor., • Add tap links to the production path without impacting traffic., • Configure the SPAN port for port-mirroring., • Configure IP assignments for NetScout devices., • Validate packet capture on each device and set thresholds for alerts. MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered • Twelve (12) years of experience in the field of networking, routing protocols,, • Must have hands-on experience with BGP, MPLS, OSPF routing protocols in a large environment, • Minimum 12 years experience in deep packet inspection technologies, and roll-out of Netscout Infinistream, • The candidate must be able to follow a hybrid work schedule of 3 days per week on-site and 2 days per week remote DESIRABLE SKILLS • nGeniusONE Configuration: Expert-level ability to build Service Dashboards, custom Monitors, and Alerting Profiles based on ASI (Adaptive Service Intelligence) data., • Experience in MPLS, EIGRP, OSPF, iBGP, eBGP, IS-IS routing protocols, • Detailed understanding of deploying management protocols (SNMPv3, Syslog, Netflow,etc.) 4 yrs., • Strong analytical and conceptual skills., • Ability to work in cross functional teams; excellent attention to detail., • Experience reviewing project design and system documents 4 yrs., • Experience is designing including network architectural designs in MS Visio is desired, • Familiarity with City of New York network infrastructure environments and processes, • Advanced "Packet-level" troubleshooting skills. Must be proficient in deep-packet inspection (DPI) and decoding complex application flows (HTTP/S, SQL, DNS, VoIP/SIP). SPECIAL REQUIREMENTS • Travel to / from work office(s) and remote location(s), onsite presence for maintenance windows WILL BE REQUIRED., • Travel expenses will not be reimbursed of any kind. Any travel required in connection with this position shall be limited to the five boroughs of the City of New York. If you are interested in getting more information about this opportunity, please contact Irina Rozenberg your earliest convenience. At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

Information Technology Service Desk Specialist

9 days ago

New York

Job DescriptionDescription: Onsite in New York, NY Our client requires an onsite Information Technology Service Desk Specialist to support end users with Windows and Mac systems, mobile devices, and AV equipment. The role emphasizes responsive ticket handling, device imaging and deployment, and inventory management while contributing to enterprise initiatives. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $27.00 to $32.00/hr. w2 Responsibilities: • Respond to user requests by phone, email, in person, and via remote access., • Update the team on ticket progress and resolve issues in a timely manner., • Provide computer + mobile device support to employees., • Maintain AV equipment and conduct daily walkthroughs of conference rooms., • Image laptops and desktops for deployment., • Manage hardware and software inventory., • Assist with enterprise-wide technology projects., • Document processes, procedures, and issue resolutions as requested., • Experience supporting Windows and Mac endpoints, including configuration, setup, maintenance, and troubleshooting., • Experience with ticketing workflows and timely incident resolution., • Experience imaging and deploying laptops and desktops., • Experience supporting mobile devices in a corporate environment., • Experience maintaining AV equipment and supporting conference room technology., • Experience managing hardware and software inventory. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

IT Specialist

4 days ago

New York

Job Description Who We Are At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other. We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position Do you see yourself as a resourceful problem-solver who empowers teams, anticipates needs, and ensures the technology people depend on just works? As an IT Specialist, you will provide hands-on support across the systems, tools, and infrastructure that keep Murmuration running: helping colleagues troubleshoot issues, maintaining our core platforms, and driving enablement initiatives that make everyone's work easier and more effective. You will take ownership of problems from start to finish, partnering across teams to deliver solutions that remove friction and keep our people focused on the mission. As a key member of a small, high-impact team, you'll do more than fix what's broken; you'll help shape what's next. From refining workflows and improving documentation to contributing to our evolving IT program, you'll bring both technical skill and a service mindset to work that sits at the forefront of social change. Every system you support helps our partners harness data and technology that levels the playing field for communities too often left behind. That mission shows up in every ticket resolved, every tool enabled, and every colleague empowered to do their best work. This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. Job Level: P3 What You’ll Do Help Desk & End User Support • Serve as the first point of contact for technical issues via our help desk ticketing system;, • Provide initial/Level 1+ support for hardware, software, and connectivity issues on primarily macOS systems and cloud services;, • Troubleshoot and resolve user issues efficiently, escalating as needed;, • Deliver excellent customer service and clear communication to non-technical staff; and, • Assist with onboarding and offboarding of employees, ensuring accounts, devices, and permissions are configured correctly. Systems & Device Management • Administer and maintain MDM platforms (e.g., Intune, Jamf, Kandji) for endpoint deployment, updates, and compliance;, • Oversee device provisioning, asset tracking, and lifecycle management; and, • Ensure devices and configurations meet Murmuration’s security standards. AV & Collaboration Tools • Support and maintain audio-visual systems for hybrid meetings and events (Zoom Rooms, Teams Rooms, Logitech, or Crestron setups);, • Troubleshoot AV, conferencing, and presentation issues promptly; and, • Work with staff to improve reliability and accessibility of meeting room technology. IT Security & Controls • Support implementation and monitoring of IT security controls aligned with organizational standards;, • Help manage endpoint protection, access management, and incident response efforts;, • Install and configure appropriate local and SaaS software, privileges, and account setup according to role specifications; and, • Assist with security audits, risk assessments, and compliance documentation. Process & Continuous Improvement • Maintain IT documentation, knowledge base articles, and process guides;, • Identify, drive, and own help desk workflows, automation, and reporting; and, • 3–5 years of experience in IT support, system administration, or a similar role;, • Good understanding of Mac computers, mobile devices, and other tech products;, • Hands-on experience with MDM platforms (Intune, Jamf, or equivalent);, • Experience providing Level 1–2 technical support for diverse systems and users;, • Familiarity with AV technologies and conferencing platforms (e.g., Zoom, Teams, Google Meet);, • Understanding of IT security best practices, identity management, and device compliance;, • Strong problem-solving, communication, and documentation skills; and, • Empathy, patience, and a customer-first mindset. Nice to Haves • Experience with Google Workspace, Okta integrations, and Atlassian administration;, • Basic networking knowledge (Wi-Fi troubleshooting, VPNs, VLANs, etc.);, • Familiarity with cloud-based infrastructure and automation tools; and, • Experience with IT Controls. Talented IT Specialists come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box! Benefits Location and Compensation The IT Specialist is a full-time, salaried position with a comprehensive benefits package (details below). This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. The starting salary for this position is $118,929. We set compensation using market data and apply it consistently across the organization to ensure fairness and transparency for everyone in similar roles. Our Culture of Care We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes: • Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;, • Retirement benefits with a 5% employer match;, • A flexible unlimited PTO plan;, • Generous paid parental leave;, • Pre-tax commuter benefits;, • A company laptop;, • A flexible remote work environment;, • A home office setup stipend for all new employees;, • Monthly reimbursement for remote work expenses;, • A yearly professional development fund;, • Mental health and wellness benefits through Calm and Better Help;, • Yearly in-person staff retreats; and, • A welcoming culture that celebrates diversity, equity, inclusion, and belonging. At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us. An Equal-Opportunity Employer with a Commitment to Diversity Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job. Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.

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