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Job Description At Brewster-Allen-Wichert Inc., we are seeking a dedicated Commercial Lines Acount manager to join our team in West Islip, New York. As a reputable company with a strong emphasis on client satisfaction and community presence, we offer a hybrid remote work environment, combining the flexibility of remote work with the vibrant culture of our local office. In this role, you will be a pivotal part of our customer service team, providing support and solutions to our commercial clients. Your day-to-day responsibilities will include managing client accounts, assisting with policy modifications, and ensuring that all client interactions reflect our company's values of professionalism and integrity. We are looking for someone who is motivated, communicative, and eager to grow within the company. This is more than just a job; it is an opportunity to be part of a team that values positivity and collaboration. If you are passionate about customer service and ready to make a difference, Brewster-Allen-Wichert Inc. invites you to apply today! Benefits Annual Base Salary + Bonus Opportunities Health Insurance Life Insurance Paid Holidays Bonus Opportunities Mon-Fri Work Schedule Holidays Off 401K Plan Professional Work Environment Hands on Training Mon-Fri Schedule Disability Insurance Retirement Plan Evenings Off Paid Time Off (PTO) Responsibilities Client Interaction: Serve as the primary point of contact for commercial line clients to address their queries and deliver outstanding customer service. Policy Management: Assist clients in managing their insurance policies by processing endorsements, audits, and renewals accurately and efficiently. Problem Resolution: Investigate and resolve client issues with a positive attitude and a strong commitment to maintaining customer satisfaction. Documentation: Maintain organized documentation of customer interactions and transactions to ensure efficient follow-up and reference. Relationship Building: Cultivate and maintain strong relationships with clients and underwriters to facilitate smooth operations and client satisfaction. Continuing Education: Engage in ongoing learning opportunities to remain knowledgeable about the latest industry trends and product offerings. Requirements Experience: Minimum of 2 years in a customer service role, preferably within commercial lines insurance. Licensing: New York State Property & Casualty Broker's License is preferred. Communication Skills: Excellent verbal and written communication skills are essential. Tech-Savvy: Proficiency in Microsoft Office Suite and experience with insurance-focused CRM software. Organizational Skills: Strong ability to manage multiple clients and tasks effectively. Customer Focus: A strong dedication to providing exceptional customer service. Problem Solving: Ability to assess client needs and offer appropriate solutions. Team Player: Capable of collaborating within a team environment while also working independently as needed.