136 Best remote tech Jobs in Fort Worth, Texas (October 2025)

TriQuest Technologies

Tier 3 Technician

26 days ago

Fort Worth

Job DescriptionSalary: $65,000 - $95,000 • Do you have 5+ years of experience working in a formal IT environment?, • Do you like working with complex IT environments?, • Are you Tech-Savvy & People-Friendly?, • Are you interested in joining a growing technology company that values technical prowess? Education and Certifications: • Bachelors degree (4-year degree is mandatory), • 2+ years experience in Tier III role (5+ experience in formal IT environment required), • CompTIA A+, Net+, Sec+ certifications preferred, • Networking experience, preferred, • Cisco Meraki Solutions Specialist preferred, • Microsoft 365 Certified: Administrator Expert certification, preferred, • Microsoft Certified: Azure Solutions Architect Expert certification, preferred, • Additional industry certifications a plus, • Commitment to ongoing learning4 hours weeklythroughout tenure Job Overview: IT Systems are complex! Do you thrive on assisting customers' technology utilization? Are you energized by working within a team? Tier 3 Technical team members apply relevant experience and technical skills to maintain and administer customers IT Systems, including resolving support tickets, server deployment and maintenance, system upgrades, security improvements, and documentation. Implement project management skills while working within a team and guiding junior technicians. This role is not a learning role. We require candidates with 5 years experience supporting relevant technology with small and medium-size business IT Systems, 2 years in Tier 3 role. Enterprise business experience is not relevant in this environment. Are you looking for a company that encourages technical growth? Each TriQuest team member dedicates over 200 hours to continuous professional development annually! Demonstrate your skills working within various company environments and industries as a Tier 3 Technician. TriQuest Technologies provides reliable & secure IT solutions for Fort Worth-area small and medium-sized businesses. Tier 3 position also consists of Networking tasks, including administering and operating multiple networks using Cisco Meraki systems. Networking experience is preferred but can be taught to candidates with strong System Administrator experience. Position is a customer-facing support role. Relevant experience will include troubleshooting support desk calls, using a support desk ticketing system, documenting changes and solutions, and communicating with a variety of personalities while maintaining a calm and personable demeanor. This role uses time management, organization, and planning skills to schedule the week. Position requires ability to balance multiple role responsibilities while resolving and documenting technical incidents. To succeed in this role, candidate will be a team player, working with other technicians to provide a high-level of customer service while supporting customers IT systems. Successful candidates will have the ability to follow service level agreements (SLA's), be customer-service driven with flexibility to adapt schedule based on priority of technical issues. In support of TriQuests commitment to maintaining the highest levels of technical competency, technicians are expected to earn or renew certifications on a continual basis throughout tenure with hands-on learning, independent study, and formal training. Skill Requirements: • Proficient in a formal IT control environment, • Proficient with Intune Management, • Proficient with Microsoft 365Teams, SharePoint, OneDrive, • Proficient deploying, designing, maintaining networks and VPN, • Proficient managing IT tools and using them to manage application deployment, • Power BI, a plus Role Responsibilities: • Install new software releases and system upgrades, • Evaluate, approve, and install patches, • Resolve software-related problems, • Perform system backups and recovery, • Maintain NTFS security and share permissions, • Manage DFS, File Indexing, Hyper V- Replication, and Printing, • Manage Office 365, Users, Email, Teams, OneDrive, SharePoint, • Manage Active Directory, DNS, DHCP, • Monitor system configuration to ensure data integrity, • Document software configuration and dependencies, • Monitor system performance, • Provide day-to-day customer support related to end-user requests requiring server changes, • Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation, • Troubleshoot, resolve, and document technical issues as Tier 3 support desk technician, • Troubleshoot network connectivity issues, • Update requests in the service desk application including customer contact information, work logs, and knowledge database, • Hardware warranty maintenance: replace failing or damaged parts, • Conduct routine server & network device maintenance, • Escalate issues, as warranted, • Other duties, as assigned Professional Demeanor: Team members must present themselves in a professional manner and dress, including basic grooming, no piercings, gauges, excessive jewelry, embellishments, or visible tattoos (in short-sleeved company shirt). Hair, including facial hair, must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support rolecandidate must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to vendors and customers over the phone and in-person, communicate clearly, and be able to assist users with technical issues by talking to them in non-technical terms. The essential functions described herein cannot be eliminated from this role or performed by others. Physical Demands:This role requires the following physical activity skills to successfully perform the essential functions of this job. Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds, use arms to reach and push/pull, use hands to write, pinch small cables, and type40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check includingbut not limited toemployment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information. Work Environment:Locations include light industrial and office environments, both at company office and at multiple customer locations throughout DFW. No additional travel requirements or overnight stays. Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex.This isnota remote position.Candidate must be available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend. All team members work 42 hours per week with 4 hours dedicated to continuing education. The essential functions described herein cannot be eliminated from this role or performed by others. Benefits Package:Annual company benefits include 8 paid holidays, 15 days paid time off (more earned with tenure) and focus on continuing education. Expense reimbursements and monthly payroll paid via direct deposit. We offer team members health, vision, and dental insurance, plus Simple IRAwith company match up to 3%and a Health Savings Account. Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials. For more information about TriQuest culture, please visit essential functions described herein cannot be eliminated from this role or performed by others.

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