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Job Responsibilities ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.Headquartered in Charleston, South Carolina, Greys

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and opera

Job Description Office Assistant – Affordable Housing Come join our AMAZING team!!! CRM Rental Management, Inc. is currently seeking an experienced Office Assistant at our Clinton Plaza Apartments in Syracuse, NY. Please visit: for more information about CRM. Our company continues to grow and expand, providing us with the opening for new talent! Why join our Amazing Team?! CRM Benefits: • 11 paid holidays (including 1 floating holiday and the day after Thanksgiving!), • Excellent insurance options/benefits that are up to 75% employer paid!, • 100% up to 5% 401k match, • Competitive Salary, • Annual reviews with performance-based bonuses, • EAP including Discount programs The Office Assistant primary responsibility is greeting and assisting all residents at the property office, managing the filing, as well as accepting and processing applications in addition to assisting with apartment rental processes. • Pickup, and distribute mail and misc. bank deliveries., • Open, sort, and distribute incoming correspondence and faxes., • File and retrieve corporate documents, records, and reports., • Greet visitors/residents and provides assistance., • Answer all calls and transfer accordingly - multi-line phone system., • Prepare responses to correspondence containing routine inquiries., • Perform general office duties such as ordering and maintaining office supplies, maintaining records management systems, and performing basic bookkeeping work., • Assist personnel with misc. duties (Office Manager, Property Manager etc.)., • Excellent communication and organizational skills, • Confident, positive attitude, and ability to multi-task., • Ability to interact with a wide range of people., • Ability to assume responsibilities., • Proficiency in Microsoft Office Programs. Monday - Friday, 8:00am - 4:30pm 40 hours per week.

Job DescriptionSave lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Training Scheduler to join us in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties, including students, instructors, training centers, and other stakeholders in an omnichannel contact center environment. Assist with complex and/or escalated customer contacts. Provide administrative support for state programs, assuring accuracy and compliance with specific program regulatory and/or contractual requirements. Coordinate multiple training schedules across all Roadway Safety programs, including, but not limited to, state and court programs. Manage all scheduling and administration of direct training course logistics that span DDC courses, WorkZone courses, instructor eLearning, instructor development, onsite training, virtual delivery, and continuing education courses (CECs). Research and drive resolution to a wide variety of complex problems pertaining to the delivery of training programs. Use analytical skills to recommend change management tactics for systems and processes to drive efficiency. What You’ll Do: • Professionally handle customer support calls, chat, email and/or other communication, meeting defined performance expectations and contractual regulatory requirements., • Follow documented customer interaction flows., • Provide specific and unique program information accurately to customers., • Apply empathy, listening, and service techniques to defuse situations and avoid contact escalation., • Use job aids, reference materials, and program training, and apply problem-solving skills to assist customers., • Accurately enter customer information into business systems and complete routine transactions., • Efficiently communicate through chat and email to research and resolve customer inquiries., • Accurately input student data and process live credit card payments while maintaining data confidentiality., • Clearly and concisely document customer interactions with account notes in business systems., • Research and resolve complex customer issues/problems and communicate result., • Provide Level 2 customer support via escalated phone calls, chat support, and email., • Draft and submit written correspondence to customers and outside entities such as state agency, courts, probation officers, etc. as requested., • Manage training calendars across all DDC & Work Zone programs including state/court programs. Support all delivery methods of in-person, eLearning, instructor development, onsites, virtual courses, and CECs., • Prepare schedule of classes by program with attention to regulatory compliance and meeting program registration demand., • Negotiate classroom arrangements with rental facilities to include space size needs, parking, audio-visual, cost, etc.; search for alternative spaces when rental fees are high as to increase program ROIs; adhere to budgeted amounts and provide variance documentation when overages occur; handle facility invoicing., • Support scheduling and coordination of Master Trainers and part-time or contract instructors for training., • Review instructor schedules completed by other colleagues prior to publishing for accuracy and completeness., • Prepare instructor class confirmations., • Manage instructor class monitoring schedules by program to include new instructors for certification, routine quality monitoring, and covert monitoring., • Support training scheduling and process coordination for special needs and/or out-of-state customers., • Input and track product and class form orders needed for scheduled training. Be proactive to avoid rush shipments and unnecessary expenses., • Handle sales leads as assigned for state/court training in designated states. Convert leads to opportunities to sales while meeting all required timelines for customer follow-up., • Manage onsite training administration from start to finish, including but not limited to: proposal creation, scheduling, communication, product orders, customer invoicing, instructor expenses, etc., • Review, research, and manage all NSCL eLearning customer registrations and completions., • Communicate system issues that have an impact internally and/or to external customers. Propose solutions when connected to your area of expertise., • Provide administrative and customer service support to internal colleagues, consumers, training centers, and instructors., • Maintain current knowledge of regulatory requirements; assure excellence and compliance at all levels of program service, both verbally and in writing., • Support the Training Center Coordinator with instructor renewal processes, new training center and instructor acquisition, state licensing processes, etc., • Assist existing training centers with orders of training materials and class forms; resolve problems through research and communication., • Provide general feedback from customers/instructors/training centers about program administration, service, and NSC guidelines to colleagues., • Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for training centers and instructors., • Provide project support to management as regards marketing, development, and revision of forms/procedures, correspondence, report writing, data analytics, trends, etc., • Perform other related duties as assigned.We’re Looking for Someone with:, • Associate’s degree and 3-5 years of relevant experience, preferably in a contact center environment., • Bachelor’s degree preferred., • Proficient with Microsoft Excel & Word., • This is a remote position., • At least 20 PTO days accrued 1st year and 11 paid holidays, • Flexible work arrangements, • Comprehensive medical, dental, vision, and life insurance plans, • Flex spending accounts for medical and dependent care, • 403(b) & Roth 403(b) with employer match up to 6%, • Reimbursable training, • Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer. Powered by JazzHR vR2JeUuRz2