Reservations manager jobs in Bayonne, New Jersey - Page 2Create job alerts

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description We are seeking a resident coordinator to join our team! Perform all resident facing duties. Generally be in charge of customer service and assist residents in navigating association requirements and offerings. Tasks will include but are not limited to the following responsibilities. Responsibilities: • · Coordinate move in move outs, • · Coordinate amenity reservations with a concierge, • · Coordinate community events, • · Handle general resident communication, • · Address resident complaints regarding noise from neighbors, • · Coordinate and oversee ADR meetings, • · Communicate and follow up on Violations of rules and regulations, • · Supervise access control needs, • · Compose monthly communications to residents, • · Regularly audit parking database, • · Regularly audit amenities registrations, • · Maintain and update planner tasks, • Previous experience in customer service, property management company or other related fields, • Ability to build rapport with customers, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Minimum level of education: High School DiplomaCompany DescriptionWe are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.We are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description • Excellent communicator in both written and verbal., • Able to provide superior customer service at all times and work through guest concerns in an efficient manner., • Responsible for entering, checking, and monitoring all reservation transactions., • Check reservation transaction register to ensure accurate arrival lists are available to Front Desk team., • Well versed in all hotel policies and information to be able to answer guest and potential guest inquiries., • Answer phone calls and be able to enter bookings via phone., • Maintain accurate and organized reservation files., • Review and monitor hotel availability to ensure booking levels are in compliance with hotel goals., • Answer emails in a timely and professional manner., • Assist in reconciling and processing commissions payments to various agents and companies., • Manage VIP booking accounts to ensure they always receive excellent customer service., • Refer all potential group bookings to our Reservations Manager and ensure all information is accurately transferred., • Candidates should be able to work a variety of shifts, AM and PM, five days per week., • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. REQUIREMENTS • Ability to communicate effectively with the public and other team members., • Read, write, speak English fluently. Second language a plus., • Proficient in Microsoft Office, especially Microsoft Excel is a plus., • Ability to learn and work with new computer programs and PMS/Reservation software., • Must be able to multitask and work in a fast-paced environmentCompany DescriptionThe Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions: • Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching., • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs., • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure., • Apply any additional charges including and notify customer service of changes., • Track/Maintain yard report, MDR, CNI, and Divisional Pool, • Actively participate in driver recruiting and retention, • Request rail billing, • Processes ATP’s and Non-Productive pay. Review preliminary payroll, • Oversee drivers HOS and ELD updating, • Manage roadside repair, • Oversee and manage Rail/Port pins – reservations – LFD, • Data entry skills; Good communication and organizational skills Operations Manager Coordination of Others: Drivers Confidential Data: Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Description First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: $22.00/hr Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Dispatcher Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: 3-5 years experience High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all." In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .

Job Description "Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States. More about Sézane: We are looking for ambassadors to help us write our next chapter in the US. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart. As a Keyholder, your responsibilities include: Ensure a unique customer experience within your boutique: • Demonstrate proactivity, expertise and passion (keys to experience), • Orient apartment and web solution (omnichannel), • Use the different Sezane & October communication channels to develop your crop products, • Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees, • Propose recommendations and constructive proposals to floor managers by offering you on your knowledge, the needs of the customers, your expertise and the knowledge of the team, • Provide quality concierge service by respecting the relevant procedures Be the Floor Manager relay: • Have a 360 field vision to ensure an optimal customer experience, • Be available to all employees through your field presence, • Lead and empower teams on a daily basis, • Communicate the information necessary for the activity, • Foster cooperation within the team and between Managers, • Create group cohesion and mutual support, • Manage your team by motivating it and creating a positive and harmonious work environment, • Generate enthusiasm and passion through team animations, morning briefings, information sharing, • Train new employees, • Embody your role as local manager by sharing employee questions with the Floor Manager Guarantee the brand image: • Be responsible for the incarnation of the brand by the teams (Grooming / Attitude), • Ensure the good maintenance of the apartment, • Participate in the establishment of collections and ensure follow-up, • Ensure that the merch is maintained throughout the day, • Follow fashion trends, ensure competitive intelligence Be responsible for operations and efficiency: • Plan and organize store activity (daily planning), • Master Sézane policies, standards and procedures, • Apply and enforce operational processes, in particular cash management (opening and closing), • Manage specific processing processes (returns, exchanges, reservations), • Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience, • Ensure the safety of people and property. Passionate about retail, you want to satisfy your customers through your sense of service and your generosity. Through your posture and your proactivity, you are a conductor in the field and like to lead your team by example. You are good at supporting and developing your employees to guarantee optimal customer service. We are looking for an agile person, with a sparkling and dynamic personality to carry out all these missions. Did you recognize yourself in this description and want to join the Sézane adventure? So don't wait any longer! Benefits $27 per hour

Job Description Incisive. Inclusive. Invested. We’re Axinn. Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally. Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products. At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients. Under the direct supervision of the Administrative Team Manager, as well as indirectly under the Facilities and Hospitalities (F&H) Manager, the Administrative Support Services Assistant position has primary responsibility for the performance of clerical/administrative activities for all of the agile attorneys (those attorneys w/o a dedicated office), and will serve as one of the main points of contact for hospitality/facilities activities within the NY Office. This position will perform a variety of administrative support duties for our agile attorneys, with limited supervision, and provide on-site logistical assistance for client meetings. In addition, the position is responsible for the following Responsibilities and Duties: • General administrative support services, • Provide onsite administrative coverage for the open collaboration space (agile/hoteling work areas), • Maintain calendar and contacts, • Room scheduling/reservations (individual and group meetings), • Meet/greet clients; arrange meetings (including any beverage/food and AV requirements), • Track monthly expenses, prepare expense reports, and manage corporate card accounts, • Make travel arrangements, • Respond timely to emails requesting other assistance, • Documentation, • Proofread documents upon attorney request, • Perform photocopying, scanning, faxing, binding, filing, etc., • Prepare legal correspondence, documents, electronic filings, etc., • Create and maintain files, prepare new client/matter forms; engagement letters, etc., • Create binders, • Hospitality/Facilities administrative support services, • Assist with planning and executing on meetings concerning attorneys and clients, • Serve as backup legal admin support during staff absences and office rotations, • Coordinate with F&H to prepare client-facing spaces, • Support weekend readiness and space closure efforts on Fridays, • Contribute to office inventory tasks and workspace organization initiatives, • 5+ years of general office/administrative experience required, prior law firm experience is highly preferred, • Excellent communication skills, both verbal and written, • General knowledge of office equipment and tools, • Strong Microsoft Office skills – Word, Excel, PowerPoint, Outlook and various document management tools, • Ability to build rapport with attorneys and professional staff, • Strong organizational skills with great attention to detail At Axinn, we offer market competitive wages and generous benefit options to our valued employees. This includes, but is not limited to, the following: • Competitive starting pay and annual discretionary bonus and raise eligibility, • Generous paid time off benefits (vacation, personal days, holidays, and sick leave), • Firm paid short and long-term disability, plus life and accident insurance, • 401(k) Profit Sharing Plan and Cash Balance Retirement Plan with generous employer contributions (please ask for further details re: eligibility requirements), • Comprehensive medical, dental, and vision insurance options, • Flexible spending and health savings accounts (medical plan dependent), • Firm paid comprehensive Employee Assistance Program (EAP), • Student loan refinancing discounts This is a full-time, benefits eligible, non-exempt level position. Final rate of pay will be commensurate with the incumbent’s experience, with a targeted hiring range of $47.00 - $52.00 per hour (the upper range reserved for highly qualified applicants). This position is currently available in our NY office location only. Axinn is an equal employment opportunity employer and is committed to creating an environment that draws upon the strength of the diversity of its workforce to achieve excellence in the Firm's field and beyond

Job Description Job Title: Receptionist / Customer Service Representative Department: Insurance & Travel Reports To: Manager PRIMARY PURPOSE General office work, answering telephones, computer data entry, and customer service. DUTIES AND RESPONSIBILITIES Accounts Payable (40%) 1. Assists the Accounting Manager in performing all Accounts Payable functions. Such duties include, but are not limited to: • Opening and/or sorting finance mail, • Creating and sending invoices, • Receiving and Distributing payments 2. Input Accounts Payable data into the accounting system after all approvals have been made., 3. Assists in running checks as directed by the Account Manager. • Works with Senior Account Manager to ensure that key bills are paid on time., • Ensures that no penalties accrue for late payments. 4. Gets checks signed. Prepares material for mailing, ensuring that appropriate copies are maintained and filed, according to departmental guidelines. Receptionist and General Administration (40%) 1. Handles reception duties including telephone answering, distributing leads and other related duties., 2. Works with Senior Account Manager in handling general administrative duties, including, but not limited to: • Managing supply inventory and doing ordering, • Filing, • Copying, • Providing shipping room back-up, as needed, • Other related duties, • Provides department workflow support, • Translations and assistance with other agency services provided 3. Other office duties, as required, including but not limited to : typing, filing, making reservations, and making telephone calls. Travel Planning and Sales (20%) 1. Handles quoting and sales of travel related products, including flight, hotel, and car rental services. EDUCATION and/or EXPERIENCE Qualifications and Requirements: · Education: High school degree. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from clients and customers. BILINGUAL ENGLISH & PORTUGUESE MATHEMATICAL SKILLS Ability to apply concepts of addition, subtraction, fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly seated and required to talk and hear. The employee is occasionally required to stand, walk, and use their hands. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee working in an office setting. The noise level in the work environment is usually moderate. SPECIFIC REQUIREMENTS Skills: • Word processing software, • Accounting (payables, receivables, general ledger, billing) software, • Spreadsheet software, • Ability to use the Internet and e-mail, • Accounting terms, principles, and processes Company DescriptionEstablished in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!Established in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Manager, Executive Support Team, this person will be responsible for providing a high energy, welcoming experience for employees and visitors, ensuring smooth day-to-day office operations, as well as administrative support to several members of our leadership team. This is a full time in person role and the hours are Monday-Friday, 8am-5pm. As this is a full-time, in-office position, we are only considering candidates in the tri-state area, with a strong preference for those located in the New York City area. What You'll Be DoingReceptionist Duties • Create a welcoming and organized office environment that supports team productivity and comfort. ensuring Spring employees have the l resources to do their best work, • Serve as the primary greeter and point of contact for employees, guests and vendors acting as a guide throughout their time in the office (e.g. check-in process, notifying their host, and help them navigate the space and technology), • Manage the day-to-day operations of the front desk and common spaces, including:, • Maintaining a clean and inviting reception area and common spaces, • Monitoring and restocking office supplies, snacks and materials, • Conference room booking support and general upkeep, • Organizing and and distributing mail/packages, • Coordinating catering and set-up for in-office meals, meetings and events, • Assisting the Workplace Experience Partner with events and special projects.Administrative Assistant Responsibilities, • Providing high-level and proactive administrative support to several senior leaders including:, • Calendar management, scheduling, and meeting coordination, • Preparing and submitting accurate expense reports, • Coordinating travel and accommodations, including detailed itineraries, • Managing light personal errands, reservations, and vendor coordination when needed, • Supporting team event planning and logistics, • Effective task completion, • Proactively identify and resolve office operations issues (e.g. supply needs, equipment glitches) before escalation by team members, • 1+ years of relevant administrative or office coordination experience (or relevant transferable skills), • Experience in a fast-paced, hyper-growth environment, startup experience is a plus, • Team player with "Can-do" attitude and a collaborative approach, • Familiarity with Google Suite, Slack, and Asana preferred, • Be able to lift up to 30 pounds, • Comfortable managing both personal and professional tasks with discretion, • Positive energy and professional demeanor, • Exceptional customer service and interpersonal skills, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description The Penthouse NYC is a fast-growing, dynamic company focused on delivering top-tier experiences to clients and customers alike. We believe in combining excellence with hospitality, creating an environment where guests feel welcomed and valued—and where employees thrive. Position Overview: We are seeking a friendly, confident, and organized Host / Floor Manager to join our team. This role is a hybrid of hospitality and leadership. You'll be the face of our space, greeting guests, managing floor operations, and ensuring an exceptional overall experience. Key Responsibilities: * Greet and welcome guests with professionalism and warmth * Oversee daily floor operations to ensure smooth workflow * Manage reservations, waitlists, and guest seating * Lead and support front-of-house team members during service * Resolve guest concerns or complaints with poise and positivity * Coordinate with kitchen and service teams to ensure timely service * Maintain cleanliness, ambiance, and safety of the floor * Train, mentor, and guide junior staff members as needed * Report operational updates or incidents to upper management Qualifications: * Proven experience in a hospitality or customer service role * Prior supervisory or team leadership experience preferred * Excellent communication and interpersonal skills * Ability to stay calm under pressure and manage multiple priorities * Strong attention to detail and organizational skills * Flexible availability (evenings, weekends, or holidays may be required) * A passion for creating memorable customer experiences What We Offer: * Competitive pay ($25–$30/hr depending on experience) * A supportive and energetic work environment * Opportunities for growth and advancement * Training and development programs * Employee perks and team events Apply now and become part of The Penthouse NYC team where leadership meets hospitality!

Job Description Assistant General Manager SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s absence. RESPONSIBILITIES: • Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates. Provide support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel., • Assist with selection, training, counseling and motivating hourly associates. Conduct Front Desk personnel performance appraisals., • Ensure Front Office associates follow proper cash control procedures., • Supervision of Breakfast Personnel. Assisting them in the selections of food items. Coordinating and assisting with the purchase of food and supplies from Food Supplier. Develop an inventory control of food and supplies., • Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department., • Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department., • Participate in the development of the hotel expense budget., • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met., • Coordinate and administer the daily transmittal of cash and checks to the bank. Responsible for the Accounts Receivable and Accounts Payable ledgers., • Able to perform Night Auditor Duties., • Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the due date of each new period., • Work with individual vendors - making sure services and invoices match; getting the best price for supplies., • Ensure an associate attitude of attentiveness and anticipation of guest needs., • Ensure proper delivery of guest special requests., • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities., • Responsible for knowing hotel emergency procedures., • Train associates to act accordingly in the event of an emergency or accident at the hotel., • Assist in the maintenance of the key control program that is already in place, • Ensure the security needs of the property and guests are met., • Participate in community activities, associate functions, and guest events., • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings., • Communicate with the General Manager on a daily basis., • Inform General Manager of potential problems with guests and progress of special projects., • Perform “Manager on Duty” responsibilities as required., • Ensure proper communication and teamwork are continuous with sister properties

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Assistant Lead Welcome Enthusiast. POSITION TITLE: Assistant Lead Welcome Enthusiast/Asst. Front Office Manager REPORTS TO: Lead Welcome Enthusiast / Front Office Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: • Trains, cross–trains, and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance if each front office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash-handling, check-cashing, and credit policies., • Conducts regularly scheduled meetings of front office personnel., • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e. flash report, allowance etc., • Monitor high balance guest and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests' managers and other employees., • Monitor all V.I. P’s special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily front office work and activity reports generated by Night Audit., • Review Front office logbook and Guest feedback forms on a daily basis., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. EDUCATION: Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace. EXPERIENCE: Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Knowledge of OnQ (Hilton PMS) experience preferred. Powered by JazzHR KOuO4Z1Qo2

Job Description JOB TITLE: Front Office Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description Position Summary The Operations Manager oversees the daily operations of a fine dining restaurant, ensuring the highest standards of service, guest satisfaction, and operational excellence. This role is responsible for supervising front-of-house (FOH) and back-of-house (BOH) functions, managing staff performance, maintaining quality and safety standards, and driving financial and operational goals. The ideal candidate is a hands-on leader with strong attention to detail and a passion for hospitality. Key Responsibilities · Guest Experience: Ensure every guest receives exceptional service consistent with fine dining standards; resolve guest concerns promptly and professionally. · Staff Leadership: Recruit, train, and manage FOH and BOH staff; foster a culture of professionalism, teamwork, and continuous improvement. · Daily Operations: Oversee reservations, table management, service flow, and kitchen coordination to maximize efficiency and guest satisfaction. · Quality Assurance: Maintain strict standards for food presentation, service etiquette, cleanliness, and ambiance. · Compliance & Safety: Ensure compliance with health, safety, and food handling regulations; monitor adherence to company policies and liquor laws. · Inventory & Cost Control: Manage purchasing, vendor relationships, inventory levels, and cost controls to achieve financial targets. · Scheduling & Labor Management: Create efficient schedules, monitor labor costs, and ensure adequate staffing levels for peak service times. · Financial Oversight: Assist with budgeting, forecasting, and analyzing sales and expenses; implement strategies to drive profitability. · Reporting: Prepare and present operational reports, including sales, labor, and customer feedback, to ownership/upper management. · Event Management: Coordinate private dining events, special functions, and wine dinners to ensure seamless execution. Qualifications · Bachelor’s degree in Hospitality Management, Business, or related field preferred. · 3–5 years of management experience in fine dining or upscale restaurant operations. · Strong knowledge of food & beverage operations, wine service, and hospitality standards. · Proven leadership skills with the ability to train, mentor, and motivate staff. · Excellent communication, organizational, and problem-solving skills. · Proficiency with POS systems, reservation platforms, and MS Office. · Food Safety and Alcohol Service certifications preferred. Key Competencies · Commitment to luxury service standards · Leadership and team development · Financial and operational acumen · Strong interpersonal and guest relations skills · Ability to thrive under pressure and in a fast-paced environment Work Environment This position requires flexibility to work evenings, weekends, and holidays. The role involves active floor management during service and occasional administrative duties in an office setting.

Job Description JOB TITLE: General Manager REPORTS TO: Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Property Executive Committee Members SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers Purpose for the Position: To supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: • Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate., • Support sales efforts as directed by the Vice President and the Corporate Sales staff., • Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions., • Be able to produce the annual budget by forecasting changes in operating expenses and labor cost., • Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards., • Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances., • Protect the Company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates., • Receive satisfactory scores for internal audits and take action to correct any deficiencies., • Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.)., • Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards., • Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee., • Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures., • Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit., • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages., • When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines., • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest., • Ensure a satisfactory guest experience and protect the Company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards., • Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment., • Manage the preventative maintenance and quick fix programs in accordance with company standards. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 3-5 years as a General Manager or 5 years as Assistant General Manager in a first-class hotel operation. MINIMUM SKILL REQUIREMENTS: • Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access., • Must have effective oral and written communication skills., • Must have good analytical skills and decision-making ability., • Must be physically and visually able to utilize the computer., • Must be able to sit or stand for long periods at a time., • Must have excellent verbal and written communication ability., • Flexible in work hours/days. Must be able to travel. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events. People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment regarding attainment of standards or in selecting appropriate tools, objects or materials. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description Job Details Assistant General Manager for OASES will oversee the day-to-day operations of multiple concepts within the business, including the supervision of managers and staff, financial direction and health of the business, and execute world-class-leading food, beverage and service programs. Must have a strong financial and analytical background with extensive experience in hospitality, service and wellness. Will work closely with managing partner,General Manager, head chef, and ownership to execute strategy and deliver an exceptional product and guest experience. Ideal candidate values attention to detail, is solution oriented, and consistently implements and reinforces operational standards, procedures and systems while improving existing processes/operations. Candidates must liaise with the Managing Partner and General Manager to ensure quality and consistency, while maintaining a positive floor presence that inspires exceptional hospitality and service. Essential functions include but are not limited to: • Management of all COGS, labor costs, payroll, accounts payable, employee recruitment, manager and staff development/management, • overseeing private events, guest relations, marketing, beverage program, wellness retail business, • ensuring all health codes are met and held to the highest standards Qualifications • Minimum 3-4 years experience in full service restaurant management and operations, • Drive critical path from construction until grand opening, • Proven Leadership ability and clear management succession path within hospitality, • Experience with scheduling, budgeting, and forecasting, • Knowledge and experience with various POS systems (Toast, etc.), • Building SOP and systems experience; ordering, inventory, costing, reservations, memberships, retail strategies, etc., • Ability to effectively manage a team and delegate responsibilities, • Entrepreneurial attitude and proactive approach to management, • DOH food protection certified

Job Description Title: Floor / Duty Manager - Time Out Market NYC Location: NYC Department: Operations Reporting to: AGM Role Overview Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit. Key Responsibilities Guest Experience & Service Standards * Lead by example on the floor, ensuring warm, professional, and efficient service. * Resolve guest concerns promptly and professionally, turning challenges into positive experiences. * Uphold and enforce company service standards, brand guidelines, and hospitality culture. * Monitor guest satisfaction on all levels, including social media platforms Operational Management * Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff. * Monitor table flow and seating to maximize turnover while maintaining guest satisfaction. * Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations. * Ensure efficient use of POS systems, cash handling, and reporting procedures. * Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws. * Conduct pre-shift meetings and assist team members with any inquiries * Develop and implement operating standards, policies and procedures to be followed by the management team * Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively. * Delegate responsibility to the management team as needed and enforce existing policies consistently * Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager * Process the weekly schedule and payroll for the hourly staff * Assist Management as needed in any other task necessary to ensure successful operations of the Market. * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team Business & Financial Performance * Support management in achieving revenue targets, controlling labor costs, and minimizing wastage. * Drive upselling initiatives and promote menu specials or group promotions. * Monitor and report on key performance indicators (KPIs), providing feedback and solutions. * Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market * Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team. * Maximize restaurant profitability; monitor the use of controls to ensure they remain effective * Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met Who we are looking for: * 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels). * Previous experience working within a hospitality group or multi-outlet operation preferred. * Strong knowledge of service standards, health & safety, and food hygiene compliance. * Proficiency in POS systems, reservations platforms, and staff scheduling software * Exceptional leadership, team management, and communication skills. * Guest-first mindset with a passion for hospitality. * Highly organized with excellent multitasking abilities. * Strong problem-solving and conflict resolution skills. * Commercially aware with an understanding of sales drivers and cost control. * Professional, reliable, and adaptable in a fast-paced environment What we look for in a candidate Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… * Be commercially astute * Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence * Think globally * Have excellent communication and relationship building skills * Have a high sense of ownership, urgency and drive * Be a team player About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. About Time Out Group plc Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust. Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes nine Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, Porto and OsakaMore Time Out Market locations are in the pipeline as the global expansion continues. Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.

Job DescriptionRestaurant Assistant General ManagerNew York, NY Job Description:We are seeking a dedicated and experienced Fine Dining Restaurant Assistant General Manager to support the daily operations of our upscale dining establishment. The ideal candidate will have a strong background in hospitality management, exceptional customer service skills, and a passion for delivering an extraordinary dining experience. This role involves assisting the General Manager in overseeing all aspects of the restaurant, ensuring that both guests and staff thrive in a vibrant and professional environment. Key Responsibilities: • Assist the General Manager in overseeing daily operations, including staffing, inventory management, and financial performance., • Lead, train, and motivate the front-of-house team to provide exceptional service and maintain high standards of food and beverage quality., • Monitor guest feedback and address concerns promptly to enhance the overall dining experience., • Collaborate with the culinary team to ensure seamless service and high-quality food presentation., • Manage reservations and guest flow to optimize seating arrangements and minimize wait times., • Conduct regular inspections of the dining area to ensure cleanliness, organization, and adherence to operational standards., • Assist in developing and implementing marketing strategies to promote special events and seasonal offerings., • Support the General Manager in budget preparation, cost control, and financial reporting to maximize profitability.Qualifications:, • Minimum of 3-5 years of experience in restaurant management, preferably in a fine dining environment., • Strong leadership and interpersonal skills, with the ability to inspire and develop a high-performing team., • Excellent communication skills and a customer-focused mindset, dedicated to creating memorable dining experiences., • Proven ability to analyze financial performance and implement effective cost-control measures., • In-depth knowledge of food and beverage operations, including menu development and wine pairing., • Flexibility to work various shifts, including evenings and weekends.Join our team and contribute to creating an exceptional dining atmosphere where guests can enjoy exquisite cuisine and outstanding service! #NYJOBS#NYRESTAURANTJOBS#NYRESTAURANTMANAGERJOBS#NOWHIRING#GECKOTRISTATE#GECKOHOSPITALITY

Job Description Do you have a passion for luxury travel and high-touch service? Are you the go-to person for tailored getaways, insider destination tips, or exclusive experiences that make life unforgettable? At Ten Lifestyle Group, we provide members across the U.S. with exceptional access—from dream vacations to hard-to-find reservations. As a Lifestyle Manager, you'll make these moments happen for high-net-worth clients. We're actively hiring in Las Vegas and seeking candidates with deep local knowledge and a love for curating exclusive travel and lifestyle experiences. About the Role As a trusted advisor, you’ll handle luxury travel and lifestyle requests, delivering personalized, seamless service and exclusive access to top experiences. If you’re driven to deliver the extraordinary and want to be part of a vibrant, supportive team, we want to hear from you. Apply now and start your journey with Ten Lifestyle Group—where your passion becomes your profession. Key Responsibilities • Personalized Service: Respond promptly via phone, email, and chat, ensuring every interaction is seamless and memorable., • End-to-End Management: Handle service requests from start to finish—logging, tracking, and resolving with precision., • Exclusive Access Delivery: Book premium dining, tickets, and travel; go above and beyond for each member., • Creative Solutions: Plan gifts and special moments that delight and surprise., • Supplier Collaboration: Coordinate with global partners to deliver unique luxury experiences., • Clear Communication: Explain all supplier terms and conditions before confirming any booking or purchase., • Team Engagement: Join regular meetings, training, and feedback sessions. Support colleagues across Ten’s global offices., • Continuous Improvement: Leverage Ten’s e-learning tools to develop skills in travel, languages, and lifestyle trends., • Leadership Support: Assist with team initiatives or leadership tasks when needed. Why Ten Lifestyle Group? • Make an Impact: Curate once-in-a-lifetime experiences for discerning clients., • Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service., • Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact. Who We Are Ten Lifestyle Group is a global luxury concierge service specializing in travel, dining, entertainment, and lifestyle access for high-net-worth members. Our proprietary platform and expert team deliver unmatched service that fosters lifelong relationships. As a Certified B Corp, we prioritize social and environmental responsibility alongside excellence in customer service. How We Work — Our Values You’ll embody Ten’s ethos by always putting the member first, delivering accurate, reliable information, and providing thoughtful, personalized service every time. You’ll bring: • Leadership & initiative in daily tasks, • Critical thinking & problem-solving skills, • Commitment to continuous excellence, • Adaptability in dynamic environments, • Professionalism, respect, and a collaborative spirit Educational/Experience • Basic English ( A1) to intermediate (B1), both written and spoken., • Travel GDS Knowledge, • Experience in customer service, • Comprehensive knowledge of the Microsoft office suite., • Global Experience (Preferred ) Comprehensive benefits: health, dental, vision, 401(k), paid leave, parental leave, tuition reimbursement Employee discounts, assistance programs, and access to global client networks Opportunities to partner with prestigious luxury brands and clients Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” Apply now to join Ten Lifestyle Group and turn your passion into your profession.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills.

Job DescriptionSummary of Position: The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries per Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Ensure all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned banks at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job DescriptionDescription: Summary The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service. Essential Functions • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations., • Take call-in amenity and hospitality orders and organize deliveries to guests., • Answer guests’ questions and assists them with their needs, ensuring all requests are followed through and completed., • Provide a professional and immediate response to guests concerns., • Escalate to the Manager on Duty situations where guests are dissatisfied or experiencing a problem and assist with a resolution., • Answer and direct all external incoming telephone calls using professional telephone etiquette., • Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time., • Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested., • Work in cooperation with other departments to ensure a positive guest experience., • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment., • Ensure guest and hotel safety by knowing all safety, security and emergency procedures., • Respond to emergency situations calmly and effectively, according to hotel guidelines., • Post room service charges, settle tickets, complete employee financial and closes day procedures., • Follow all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited., • Create an organized work environment by completing shift checklist and following through on responsibilities., • Help to identify process problems and deficient areas in the hotel and suggest solutions for permanent fixes. Requirements: Required Skills & Experience • Strong verbal and written communication skills., • Strong computer skills., • Customer service experience preferred. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Job Title: Front Desk Agent Location: Best Western Plus- Secaucus, NJ Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome., • Check guests in and out efficiently using the hotel's property management system., • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail., • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge., • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience., • Process payments, maintain accurate billing, and manage financial transactions., • Assist with the coordination of guest services, such as transportation, room service, and special requests., • Maintain the cleanliness and organization of the front desk area and lobby., • Communicate effectively with other hotel departments to ensure guests’ needs are met., • Support the management team with administrative tasks and other duties as assigned. Qualifications: • High school diploma or equivalent; hospitality degree is a plus., • Previous experience in a front desk or customer service role preferred., • Proficient in computer systems, including property management software and Microsoft Office Suite., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Requirements: • Ability to stand for long periods and lift up to 25 pounds., • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans., • Opportunities for professional growth and development within the company., • A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.