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Job Description Position: Director of Operations Department: Operations Reports to: Chief Operating Officer Direct Reports: Director of Hospitality, Sales & Events Manager, General Managers Type: Full-Time, Exempt Position Summary The Director of Operations (DO) is responsible for overseeing multiple high-performing hospitality venues to ensure operational excellence, consistent quality control, and profitability across the portfolio. This senior leadership position partners closely with executive leadership to implement strategic goals, optimize systems, uphold brand standards, and deliver exceptional guest experiences. The DO is instrumental in developing management teams, enhancing service standards, maintaining compliance, overseeing new openings, and ensuring each location reflects the highest level of hospitality and care. This role requires hands-on leadership, financial acumen, and a deep commitment to mentoring and elevating staff performance at all levels. Key Responsibilities Operational Oversight • Serve as the strategic liaison to executive leadership, reporting on performance and aligning with company goals, • Standardize and monitor day-to-day operations across all properties to maintain consistent service excellence, • Implement systems for communication, training, and operational consistency, • Ensure staff adhere to all brand standards, product protocols, and guest service expectations, • Lead POS training and oversight (e.g., setup, admin, comps/voids, menu management), • Enforce safety standards and investigate workplace incidents to maintain a secure work environment, • Ensure compliance with Department of Health regulations and licensing across all locations, • Assist with the planning and operational rollout of new venue openings Financial Management • Oversee profitability across all venues and develop financial strategies aligned with business goals, • Create and manage operational budgets (daily, weekly, quarterly, annual), • Train management teams to use financial tools and dashboards to improve performance, • Identify and reduce excess costs through collaborative planning with property leaders, • Ensure accurate payroll, cash handling, loss prevention, and labor controls, • Approve payroll registers and manage hourly pay scale structures Team Leadership & Development • Serve as a role model for service excellence and hospitality, • Build morale and foster a collaborative, performance-driven team culture, • Support and mentor General Managers, Chefs de Cuisine, and Directors across all properties, • Lead performance reviews, training initiatives, and developmental plans for all management-level staff, • Approve hiring decisions, oversee staffing levels, and schedule senior leaders to ensure full coverage, • Act as final escalation point for employee relations and guest service resolution before HR intervention, • Partner with HR and People Ops to support compliant, healthy, and growth-focused workplace practices Event Participation & Brand Representation • Represent the organization in approved speaking engagements and community events, • Maintain brand voice and uphold organizational values during public appearances, • Collaborate with Communications & Brand Partnerships to approve and align external engagements Standards & Professional Expectations • Uphold brand values including hospitality, culture, learning, sustainability, and service, • Maintain professional presentation and groomed appearance per employee handbook, • Attend and contribute to all required training, meetings, and team development initiatives, • Demonstrate knowledge of the organization’s mission, offerings, and guest expectations, • Maintain and protect company assets, safety, and compliance standards Physical & Scheduling Requirements • Ability to work extended hours (including nights, weekends, holidays) and maintain a presence across all venues, • Able to stand and move for up to 12 hours per day, lifting up to 50 lbs and navigating multi-floor properties, • Must be able to work in varying temperature environments and travel between venues as needed Essential Skills & Competencies • Proven track record of multi-unit or senior-level hospitality operations leadership, • Strong understanding of restaurant software including POS, inventory, reservations, and Microsoft Office Suite, • Excellent communicator with the ability to coach, train, and inspire diverse teams, • Expertise in safety compliance, food & beverage service protocols, and hospitality systems, • Committed to financial responsibility, guest satisfaction, and long-term organizational success Certifications & Education • New York City Food Handlers Certificate, • TIPS Certification, • Bachelor’s degree in Hospitality or relevant field preferred

Job Description JOB TITLE: Front Office Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description Position Summary The Operations Manager oversees the daily operations of a fine dining restaurant, ensuring the highest standards of service, guest satisfaction, and operational excellence. This role is responsible for supervising front-of-house (FOH) and back-of-house (BOH) functions, managing staff performance, maintaining quality and safety standards, and driving financial and operational goals. The ideal candidate is a hands-on leader with strong attention to detail and a passion for hospitality. Key Responsibilities · Guest Experience: Ensure every guest receives exceptional service consistent with fine dining standards; resolve guest concerns promptly and professionally. · Staff Leadership: Recruit, train, and manage FOH and BOH staff; foster a culture of professionalism, teamwork, and continuous improvement. · Daily Operations: Oversee reservations, table management, service flow, and kitchen coordination to maximize efficiency and guest satisfaction. · Quality Assurance: Maintain strict standards for food presentation, service etiquette, cleanliness, and ambiance. · Compliance & Safety: Ensure compliance with health, safety, and food handling regulations; monitor adherence to company policies and liquor laws. · Inventory & Cost Control: Manage purchasing, vendor relationships, inventory levels, and cost controls to achieve financial targets. · Scheduling & Labor Management: Create efficient schedules, monitor labor costs, and ensure adequate staffing levels for peak service times. · Financial Oversight: Assist with budgeting, forecasting, and analyzing sales and expenses; implement strategies to drive profitability. · Reporting: Prepare and present operational reports, including sales, labor, and customer feedback, to ownership/upper management. · Event Management: Coordinate private dining events, special functions, and wine dinners to ensure seamless execution. Qualifications · Bachelor’s degree in Hospitality Management, Business, or related field preferred. · 3–5 years of management experience in fine dining or upscale restaurant operations. · Strong knowledge of food & beverage operations, wine service, and hospitality standards. · Proven leadership skills with the ability to train, mentor, and motivate staff. · Excellent communication, organizational, and problem-solving skills. · Proficiency with POS systems, reservation platforms, and MS Office. · Food Safety and Alcohol Service certifications preferred. Key Competencies · Commitment to luxury service standards · Leadership and team development · Financial and operational acumen · Strong interpersonal and guest relations skills · Ability to thrive under pressure and in a fast-paced environment Work Environment This position requires flexibility to work evenings, weekends, and holidays. The role involves active floor management during service and occasional administrative duties in an office setting.

Job Description JOB TITLE: Front Office Agent (Full Time) REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description We are seeking a resident coordinator to join our team! Perform all resident facing duties. Generally be in charge of customer service and assist residents in navigating association requirements and offerings. Tasks will include but are not limited to the following responsibilities. Responsibilities: • Coordinate move in, move outs, amenity reservations, community events, • Handle general and monthly resident communication, • Address resident complaints, communicate and follow up on violations of rules and regulations, coordinate and oversee ADR meetings, • Manage access control, • Regularly audit parking and amenities registrations databases, • Maintain and update planner tasks, SOP's, and other documentation, • Ability to build rapport with customers, • Ability to prioritize and multitask, • Excellent written and verbal communication skillsCompany DescriptionWe are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.We are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description Overview We are seeking a dedicated and experienced Restaurant Service Manager to lead our Day-to-Day Service and Operations. The ideal candidate will possess a strong background in Hospitality and Management, with a focus on delivering exceptional Customer Service. As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining high standards of quality and safety while fostering a positive work environment. Responsibilities • Oversee the daily operations of the restaurant, ensuring efficient workflow and team productivity., • Manage and train service staff, including bussers, servers and bartenders, to uphold our quality standards and maintain quality and consistency., • Address any customer needs and provide expert solutions., • Conduct daily walk thru and pre-shift meetings., • Perform end of shift walk-thru and shift close meetings., • Corrective action/on the spot coaching of Service Team., • Collaborate with service teams to promote incredible service and enhance customer satisfaction., • Manage all reservations for the restaurant and training the service staff to properly make reservations., • Proven experience in hospitality management or a similar role., • Strong knowledge of customer service and team management., • Experienced in Serving and Bartending., • Excellent leadership skills with the ability to motivate and manage a diverse team., • Exceptional communication skills for effective interaction with customers and staff., • Problem-solving mindset with a focus on delivering high-quality results., • NYC Dept. of Health Food Handlers, • TIPS CertifiedCompany DescriptionFresco's are Gay-Owned & Operated Mexican-Fusion Restaurants that pride ourselves with being an Inclusive & Safe Space for everyone from Staff to Guest. We foster a Family-Like environment and we strive and enjoy creating memorable experiences for our guest and building relationships with our community. A fun and energetic place, where everyone works as a team to accomplish our goals and mission. If this sounds like somewhere you want to work, send your resume to to schedule an interview - We look forward to meeting you!! Salary is competitive and commensurated with experience (40k - 55k plus some benefits) We are looking for enthusiastic, dependable and adaptable team players that want to contribute in an environment where their efforts will be appreciated. You must understand your role to entertain and deliver a personalized and fun atmosphere. - Help us create memorable experiences for our guests!Fresco's are Gay-Owned & Operated Mexican-Fusion Restaurants that pride ourselves with being an Inclusive & Safe Space for everyone from Staff to Guest.\r\n\r\nWe foster a Family-Like environment and we strive and enjoy creating memorable experiences for our guest and building relationships with our community.\r\n\r\nA fun and energetic place, where everyone works as a team to accomplish our goals and mission.\r\n\r\nIf this sounds like somewhere you want to work, send your resume to to schedule an interview - We look forward to meeting you!!\r\n\r\nSalary is competitive and commensurated with experience (40k - 55k plus some benefits)\r\n\r\nWe are looking for enthusiastic, dependable and adaptable team players that want to contribute in an environment where their efforts will be appreciated. You must understand your role to entertain and deliver a personalized and fun atmosphere. - Help us create memorable experiences for our guests!

Job Description Position Title: Conference Center Coordinator Pay 5 Reports To: Director Salary: $22- $23/Hr Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job SummaryAs an Administrative Coordinator- Conference and Event Planning, you will ensure successful delivery of all services for meetings and conferences by coordinating with clients, vendors and coworkers. The coordinator takes in, and distributes information that affects all areas of service, and each member of the team. The coordinator must maintain a global sense of awareness of everything that is happening in the Conference Center at all times and beyond. Our guests expect a warm welcome, attentive service, an accommodating attitude, a sense of follow-through on all deliverables, and our gratitude when they leave. We are looking for a candidate who can exceed these expectations. This position requires Monday through Friday availability from 8:30- 5:30pm. Key Responsibilities: • Manage all reservations and bookings for conference and event spaces, ensuring accuracy and availability., • Conduct daily follow-up calls ("call-arounds") to confirm meeting details and any last-minute adjustments., • Coordinate event menus with clients and the food service manager, ensuring alignment with client expectations and operational capabilities., • Maintain and update event information in the event management database, ensuring data accuracy and timely updates., • Communicate effectively with key operational departments, including Front of House (FOH), Back of House (BOH), and Audio-Visual teams, to ensure seamless event execution., • Conduct pre-event checks in all conference rooms to verify Polycom/AV setups and other technical requirements., • Ensure Audio Visual equipment is set up according to client standards and specific event needs., • Oversee room setups, ensuring layouts and configurations align with the client's specifications and event details., • Finalize event planning details with clients and distribute comprehensive information to all relevant departments., • Provide business center services upon request, such as printing, copying, and office-related tasks., • Run end-of-day reports to track event progress and department performance., • Enter guest names into the security system, coordinating visitor access as necessary., • Perform additional administrative duties and special projects as assigned. Preferred Qualifications:, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Two years of experience in event planning, hospitality, or a related administrative role., • Proactive approach to anticipate client needs and adapt to changes in business or event requirements., • Ability to stay informed about industry trends and share relevant information with the team to enhance service delivery., • Exceptional customer service skills, with a focus on professionalism and responsiveness., • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1466229 Restaurant Associates Leah Curry [[req_classification]]

Job DescriptionCompany Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: • EAT authentic Italian food at our restaurants, cafés and to-go counters, • SHOP a selection of high-quality Italian, local and homemade products, • LEARN through our classes and our team’s product knowledgeJob Description A Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Manager. • Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel, • Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system, • Takes and manages reservations in restaurants that allow reservations, • Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability, • Informs guests when tables are ready, escorts them to table, provides menus and introduces the server, • Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency, • Performs other duties as required or assignedQualifications, • 1+ year of experience in a high-volume restaurant, • Basic computer skills, • Excellent communication skills, • Availability to work onsite with a flexible schedule often including evenings and weekends, • Ability to lift up to 50 pounds Additional Information Benefits and Perks • Medical, Dental, Vision Insurance, • Paid Time Off, • Paid Parental Leave, • 401K with match or RRSP, • Bonus program, • Free family meal daily, • Discounts at Eataly, • Classes on products and Italian cuisine, • Referral bonus program

Job Description Job Description We are looking for an experienced and qualified General Manager to oversee the restaurant. Responsibilities: * Payroll * Inventory Management * Cost of Goods Sold * Increase of Sales * Quality of Service * Quality of Product * Staff Quality of Life· * Neighborhood Relations * Manage daily operations including cleanliness, organization, revenue opportunities and staffing * Provide exceptional guest service, thereby setting the standard for all employees * Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations * Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations * Meeting and greeting customers and organizing table reservations. * Organizing and supervising the shifts of kitchen, waiting and cleaning staff. * Maintaining high standards of quality control, hygiene, and health and safety. * Is knowledgeable on all DOH requirements pertaining to establishment. Competencies and Skills Required * Proven experience as General Manager * Exceptional proven ability of restaurant management * Ability in dividing responsibilities and monitoring progress * Outstanding communication and leadership skills * Up-to-date with culinary trends * Good understanding of useful computer programs (MS Office, restaurant management software, POS) * Credentials in health and safety training

Job DescriptionRestaurant General Manager – Fine Dining Location: New York, NY A sophisticated fine dining restaurant in New York City is seeking an accomplished and experienced Restaurant General Manager to oversee all aspects of operations. The ideal candidate is a polished leader with a strong track record in luxury hospitality, exceptional guest service, and operational excellence. Key Responsibilities: • Lead and manage all front-of-house and back-of-house operations, ensuring flawless execution and a premium guest experience., • Recruit, train, mentor, and develop staff, cultivating a culture of professionalism, excellence, and teamwork., • Oversee reservations, guest relations, and service standards to maintain an elevated dining experience., • Monitor financial performance, including revenue, labor, and food costs, and implement strategies to achieve profitability targets., • Collaborate with the culinary team on menu planning, special events, and seasonal offerings to uphold the restaurant’s culinary vision., • Ensure compliance with all health, safety, and sanitation regulations, maintaining high operational standards., • Handle guest feedback with discretion and professionalism, ensuring satisfaction and loyalty., • Maintain inventory, ordering, and vendor relationships to support efficient and high-quality service., • Prepare operational reports, track key performance metrics, and provide strategic recommendations to ownership or leadership.Qualifications:, • 5+ years of experience managing fine dining or luxury hospitality establishments., • Strong leadership and team-building skills with the ability to inspire and coach high-performing staff., • Demonstrated expertise in delivering exceptional service and creating memorable guest experiences., • Solid financial acumen, including budgeting, cost control, and P&L management., • Exceptional communication, organizational, and problem-solving abilities., • Familiarity with reservation and POS systems used in high-end dining., • Flexible schedule, including nights, weekends, and holidays.What We Offer:, • Competitive salary with performance-based incentives, • Opportunities for professional growth in a luxury hospitality setting, • Collaborative, high-standard team environment, • Hands-on mentorship and support from experienced leaders

Job Description Are you ready to work where every shift feels like a celebration? At Rosa Mexicano, we combine the vibrant spirit of Mexico with an elevated dining experience — and we’re looking for passionate, upbeat Hosts to join our team! If you thrive in a fast-paced, fun environment and love creating memorable moments for guests, this is your chance to shine. Bring your energy, hospitality, and smile — we’ll provide the rest! Why You’ll Love Working With Us • A culture that celebrates teamwork, diversity, and genuine hospitality, • Great earning potential and career growth opportunities, • Dining discounts for you (and your favorite people!), • Commuter benefits & health coverage options, • A place where your personality matters as much as your skills What You'll Do • We believe in Warm Latin Hospitality, especially during first and last impressions, • Welcome every guest like they’re walking into your home, • Ensure every guest feels genuinely cared for in-person, over the phone, or a 3rd party vendor, • Manage the flow of the restaurant by balancing reservations, walk-ins, and table turns with confidence and grace, • Anticipate guest needs — from special occasions to accessibility or seating preferences — and make them feel truly cared for, • Answer phones and handle inquiries with professionalism, enthusiasm, and attention to detail, • Assist with takeout/delivery/catering orders, ensuring accuracy and hospitality even beyond our doors, • Communicate constantly and quietly with Management and service staff to ensure seamless service for all guests, • Handle cash and POS transactions accurately and responsibly, • Participate in pre-shifts, trainings, and team meetings — because we grow together, • Work together with your teammates to keep the energy high and the service seamless — at Rosa Mexicano, teamwork is always on the menu Interested? Walk in any day of the week between lunch and dinner service (2-5 PM) Ask for a manager; we never miss the chance to meet top talent. Skills and Qualifications • Guest Service Experience - 1 Year preferred, • Ability to multi-task while staying calm, cool, and collected, • Kill them with kindness, • Ability to stand on your feet through a shift, • High School Degree or GED required Competitive Pay, consistent with experience. Supplemental Pay: Tips Rosa Mexicano provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Description HOST - GJELINA NYC Salary Range: $18.00 - $22.00 + Tips (DOE and State) ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer. POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized. The Host/Hostess is the main point of contact with guest interaction. The Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines. Host/Hostess greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave. This position also includes making bookings and delivering a delightful yet efficient reservations service. As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures. General Attributes: • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind., • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues., • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done)., • To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance., • To be flexible, responding quickly and positively to changing environments, • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals. Essential Duties and Responsibilities (Other duties may be assigned) • Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen., • Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes., • Adhere to all health, safety, alcohol control and sanitation protocols., • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes., • Greeting guests as they enter, and putting them on a waiting list as necessary., • Providing guests with menus and answering any initial questions., • Seating guests at tables or in waiting areas., • Assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers., • Engaging with guests to ensure they're happy with food and service., • Responding to complaints and helping to resolve them., • Answering phone calls, taking reservations and answering questions., • Providing great customer service., • Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service, • Complete all assigned side work pre and post shift., • Attend trainings and pre-shift meetings, • Fully understand the floorplan, table numbers, and seat positions of the entire venue., • Supporting the management team in all aspects of in-house service and events, • Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space., • Assist others with stations when needed., • Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics., • Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift., • Supporting the management team in all aspects of in-house service and events, • Understand the right of way (guests, floor, kitchen, bar, and staff), • Performs other duties as assigned by supervisor / manager. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Minimum 1-2 years restaurant or related experience (preferred)., • Ability to understand and follow written and verbal instructions, • Ability to use all relevant items of equipment, • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures, • Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner, • Ability to use the restaurant point of sale and or reservation system, • Ability to keep calm when faced with any unusual situations, • Ability to perform the essential functions of the job, • Knows basic math and measurements, • Ability to take and follow directions., • Ability to work in a team environment, • Ability to work calmly and effectively under pressure, • Must have problem-solving abilities, be self-motivated, and organized, • Able to work in a fast-paced environment, • Neat, clean, and professional appearance, • Have a flexible schedule, including weekends and nights, • Exhibit a sense of urgency at all times, • Willingness/ability to work on your feet for extended period time, • Has a level of enthusiasm, self-confidence, and self-motivation . CERTIFICATES & TRAINING: • State approved Prevention of Sexual Harassment Training / Certificate, • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 45 pounds. Must be able to climb sets of stairs, repetitively, throughout a shift . Ability to work with restaurant equipment and dishware (flatware, glasses, cutlery, plates, and dishes, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment may be moderate to loud, with surrounding areas that may be wet, hot/cold, slippery, or humid. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT. Job Posted by ApplicantPro

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service. We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager. Responsibilities include the following: • Welcome guests to the venue with a smile and positive 5i attitude, • Provide accurate wait times and monitor waiting lists, • Manage reservations in MindBody, our booking software, • Escort customers to assigned simulator or bar areas, • Provide information on specials as well as memberships and league information, • Acknowledge customers upon their departure, • Coordinate with wait staff about available simulator options, • Maintain a clean reception area, • Answer incoming calls and address customers’ inquiries, • Assist other staff as needed, • Required Qualifications:, • Golf, server, and/or hospitality experience encouraged but NOT required, • Experience in managing reservations, • Demonstrable customer-service skills, • Excellent communication skills both on the phone and in-person, • Strong organizational skills with the ability to monitor all simulators and bar area, • Health, Dental, and Vision insurance*, • Long and Short Term Disability*, • Accident and Critical Illness Insurance*, • 401K * Pay: $11.35/hr + tips Job Type: Part time, non-exempt Hours: Nights and weekends required Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job DescriptionRestaurant Assistant General ManagerNew York, NY Job Description:We are seeking a dedicated and experienced Fine Dining Restaurant Assistant General Manager to support the daily operations of our upscale dining establishment. The ideal candidate will have a strong background in hospitality management, exceptional customer service skills, and a passion for delivering an extraordinary dining experience. This role involves assisting the General Manager in overseeing all aspects of the restaurant, ensuring that both guests and staff thrive in a vibrant and professional environment. Key Responsibilities: • Assist the General Manager in overseeing daily operations, including staffing, inventory management, and financial performance., • Lead, train, and motivate the front-of-house team to provide exceptional service and maintain high standards of food and beverage quality., • Monitor guest feedback and address concerns promptly to enhance the overall dining experience., • Collaborate with the culinary team to ensure seamless service and high-quality food presentation., • Manage reservations and guest flow to optimize seating arrangements and minimize wait times., • Conduct regular inspections of the dining area to ensure cleanliness, organization, and adherence to operational standards., • Assist in developing and implementing marketing strategies to promote special events and seasonal offerings., • Support the General Manager in budget preparation, cost control, and financial reporting to maximize profitability.Qualifications:, • Minimum of 3-5 years of experience in restaurant management, preferably in a fine dining environment., • Strong leadership and interpersonal skills, with the ability to inspire and develop a high-performing team., • Excellent communication skills and a customer-focused mindset, dedicated to creating memorable dining experiences., • Proven ability to analyze financial performance and implement effective cost-control measures., • In-depth knowledge of food and beverage operations, including menu development and wine pairing., • Flexibility to work various shifts, including evenings and weekends.Join our team and contribute to creating an exceptional dining atmosphere where guests can enjoy exquisite cuisine and outstanding service! #NYJOBS#NYRESTAURANTJOBS#NYRESTAURANTMANAGERJOBS#NOWHIRING#GECKOTRISTATE#GECKOHOSPITALITY

Job Description About Corner Table Corner Table Restaurants (CTR), the company behind The Smith, has a simple mission: make people happy. We are passionate about taking great care of our employees, our guests, and our community. We are obsessed with building a positive, empowering, and supportive culture. By working closely with local farmers and purveyors that we trust, CTR serves delicious food and drinks people crave to millions of guests each year. With many more locations launching in the coming years, our team is growing fast, and we’re looking for smart, upbeat, authentic people to join us! About The Smith The Smith is an extremely popular casual neighborhood brasserie – in fact, several of our locations are among the Top 100 busiest restaurants in the US! The menu features bistro classics, seasonal fare, and craft cocktails. Our signature lively atmosphere makes The Smith a versatile setting for an after-work bite, drinks on the town, a birthday bash, a working lunch, a bountiful brunch, or an I-don’t-want-to-cook-tonight night. The Position: Host • Greet all Smith guests by being attentive to them as soon as they walk through the door, • Create a welcome environment for guests, when appropriate refer to guests by their names., • Say yes! Always try to find ways to accommodate a request., • Guide guests to their tables with menus., • Manager the floor plan and pay special attention to reservations and ensure they are seated in a timely manner., • Clean, organize, and stock menus at host area., • Answer phone and answer questions concerning the menu and the restaurant., • You exemplify the highest standards of honesty and integrity., • You are highly confident in your abilities and are detail-oriented., • You are a team player and have excellent communication skills., • You genuinely get joy out of making people happy and are able to have fun while working, • You have a love and passion for the hospitality industry., • Learning about food and beverage excites you., • You are willing to go above and beyond to please guests., • Competitive salary, • Bonus opportunity, • Comprehensive benefits plan, including medical, dental, vision and life insurance, • 401K plan with company match, • Employee Assistance Program, • Gym Discounts, • Commuter benefits, • Bring a friend to work bonus, • Generous paid time off At Corner Table Restaurants, each person brings their own perspectives and experiences. We strive to create an environment that is consciously inclusive, psychologically, and physically safe, and ensures everyone can be heard and valued. Diversity, equity, and inclusion in the workplace are essential to living our Core Values. We create and promote a culture that advocates for the equality of everyone, and it is our mission to continually maintain an environment where all our team members and guests belong, are respected, and thrive while being their best authentic selves. Corner Table Restaurants is an Equal Opportunity Employer

Job Description The role… At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency. A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation's arrival. Main Duties • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner, • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail, • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution, • Punctuating all calls and interactions with friendliness, accuracy, and discretion, • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly, • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess, • Influence a fun and positive atmosphere by being approachable and professional, • Minimum of 3+ years' experience in a similar role., • Must have OpenTable and MICROS experience, • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities., • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8-10 hours., • Fast paced movements occasionally required to go from one part of the club to others., • Must be able to understand and communicate clearly with guests, members, and coworkers., • Must be able to reach and handle the computer, keyboard, and desktop items. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$23—$23 USD

Job Description JOB TITLE: Front Office Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To prepare and submit on the required format annual budgetary information and updates as required., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Description Market Segments: • Corporate Negotiated & Entertainment. We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business. Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description Job Details Assistant General Manager for OASES will oversee the day-to-day operations of multiple concepts within the business, including the supervision of managers and staff, financial direction and health of the business, and execute world-class-leading food, beverage and service programs. Must have a strong financial and analytical background with extensive experience in hospitality, service and wellness. Will work closely with managing partner,General Manager, head chef, and ownership to execute strategy and deliver an exceptional product and guest experience. Ideal candidate values attention to detail, is solution oriented, and consistently implements and reinforces operational standards, procedures and systems while improving existing processes/operations. Candidates must liaise with the Managing Partner and General Manager to ensure quality and consistency, while maintaining a positive floor presence that inspires exceptional hospitality and service. Essential functions include but are not limited to: • Management of all COGS, labor costs, payroll, accounts payable, employee recruitment, manager and staff development/management, • overseeing private events, guest relations, marketing, beverage program, wellness retail business, • ensuring all health codes are met and held to the highest standards Qualifications • Minimum 3-4 years experience in full service restaurant management and operations, • Drive critical path from construction until grand opening, • Proven Leadership ability and clear management succession path within hospitality, • Experience with scheduling, budgeting, and forecasting, • Knowledge and experience with various POS systems (Toast, etc.), • Building SOP and systems experience; ordering, inventory, costing, reservations, memberships, retail strategies, etc., • Ability to effectively manage a team and delegate responsibilities, • Entrepreneurial attitude and proactive approach to management, • DOH food protection certified