Reservations manager jobs in Bayonne, New Jersey - Page 2Create job alerts

Job Description JOB TITLE: Front Office Ambassador REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To prepare and submit on the required format annual budgetary information and updates as required., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement. In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations. This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes. What You'll DoOffice Operations & Facilities • Lead daily office logistics, operations, and administration for the New York site, • Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience, • Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination, • Oversee office supplies, snack and catering orders, deliveries, and workplace standards, • Manage lunch reservations and monitor seating plans, • Track monthly facilities and budget reports People Experience & Culture • Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc., • Support employee experience in Toronto through remote coordination with the local team, • Celebrate employee birthdays, anniversaries, and milestones, • Lead engagement initiatives that reinforce values, belonging, and a positive culture, • Translate employee feedback into actionable improvements, • Support onboarding and new hire orientation Executive Assistant & Administrative Support • Manage complex executive calendars across multiple time zones, • Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning, • Track action items and ensure follow-through, • Support executive and leadership visits, offsites, and conferences, • Maintain confidentiality and handle sensitive information You Are • Relevant experience in office management, workplace operations, employee experience, facilities, or executive support, • Highly organized, detail-oriented, proactive, and resourceful, • Able to manage multiple priorities in a fast-paced, changing environment, • Excellent communicator with strong interpersonal skills, • Skilled in Google Suite and/or Microsoft Office, • Experienced in vendor coordination, event planning, and/or budget management, • A positive "can-do" attitude and a strong sense of ownership Bonus Points • Experience in a global company or fast-scaling tech/startup environment, • Creative ideas for employee engagement and workplace culture, • Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems) Why You'll Love Working With Us You'll help make our North America sites truly great places to work—organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you. #LI-Hybrid

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES • Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience., • Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours., • Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member., • Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings., • Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately., • Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers., • Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options., • Coordinate with internal teams and external suppliers to ensure smooth travel experiences., • Deliver a high-touch service with discretion, empathy, and attention to detail., • Manage time-sensitive requests and prioritize multiple clients needs efficiently., • To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them, • Provide quotes via our CRM system by email for the members, • Follow up with the members to see if they are ready for their adventure and answer any questions they may have, • To always act in the best interest of the member, ensuring their needs are met, • To fulfill requests in the most resourceful and intelligent way while following best practices, • Handle all member payments (if applicable) and arrange supplier payment through our finance team when required., • Meet monthly KPI’s on Sales, NPS and Efficiency., • Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs., • Be flexible and adaptable to a change of priorities and complete requests within the given timeframe, • The role may require some evening and weekend shifts SKILLS AND EXPERIENCE • Minimum 1-2 years of experience in travel, concierge, or lifestyle management services., • Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus., • Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus., • Knowledge of hotel rate types, loyalty programs, and preferred partner programs., • Excellent written and verbal communication skills in English (other languages are an advantage)., • High attention to detail and commitment to accuracy., • Ability to work in a fast-paced, service-oriented environment., • Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously., • Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage., • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description JOB TITLE: Front Office Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills.

Job DescriptionDescription: Summary The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service. Essential Functions • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations., • Take call-in amenity and hospitality orders and organize deliveries to guests., • Answer guests’ questions and assists them with their needs, ensuring all requests are followed through and completed., • Provide a professional and immediate response to guests concerns., • Escalate to the Manager on Duty situations where guests are dissatisfied or experiencing a problem and assist with a resolution., • Answer and direct all external incoming telephone calls using professional telephone etiquette., • Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time., • Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested., • Work in cooperation with other departments to ensure a positive guest experience., • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment., • Ensure guest and hotel safety by knowing all safety, security and emergency procedures., • Respond to emergency situations calmly and effectively, according to hotel guidelines., • Post room service charges, settle tickets, complete employee financial and closes day procedures., • Follow all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited., • Create an organized work environment by completing shift checklist and following through on responsibilities., • Help to identify process problems and deficient areas in the hotel and suggest solutions for permanent fixes. Requirements: Required Skills & Experience • Strong verbal and written communication skills., • Strong computer skills., • Customer service experience preferred. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Summary of Position: The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries following Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Make certain all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned bank at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted with the correct backup., • Transfer accounts to sales recording accurate information and including by the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Be able to stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Work experience that requires a high level of attention to detail

Job Description ROLE Hybrid Reservations Manager LOCATION Trailborn Remote ABOUT TRAILBORN Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California. ABOUT OUR VALUES We believe in HEART – Honesty, Excellence, Action, Results and Team ABOUT OUR ROLE We are looking for a Reservations Manager with a passion for hospitality and customer service to lead our Central Reservations Office in planning and organizing one-of-a-kind experiences for our guests. Reservation agents must be willing to gain thorough knowledge of our Trailborn properties, as well as the greater area to tailor recommendations to each guests’ individual needs and desires. This position is also responsible for monitoring all online reservations to ensure correct entry and billing. This is primarily a computer and phone-based position working flexible hours, five days a week. ESSENTIAL FUNCTIONS • Lead central reservations office that books guest experiences over the telephone for our hotel portfolio, working to increase conversion with improved revenue per booking., • Monitor revenue strategies for each hotel to provide daily guidance to reservations team to maximize sellout opportunities at all hotels. Ensuring balanced room inventory and assisting with redistribution as necessary when deploying oversell strategies., • Lead upsell initiatives and guest communication for other hotel experiences, such as recreation activities, packages, and amenities., • Navigate CRM, OTA, and PMS software consistently to maximize utilization, efficiencies, and a seamless guest experience. Work to improve data collection for advanced Marketing efforts., • Understand Groups on the books, recognize inventory opportunities, and ensure rooming lists entered accurately with proper communication to group contacts., • Monitor reservations platform for agent productivity and service standards; provide guidance to agents to ensure continued positive guest experiences in every call while maximizing revenue opportunities., • Continuously review standards for reservations team to ensure individual hotel standards are being met as our hotel portfolio grows. Be a training resource for various supervisors and above during onboarding and acclimation to software., • Lead, coach and mentor reservations team to reach monthly budgets, individual and team goals, as well as continuous improvement in performance objectives., • Analyze call metrics to properly manage labor while scheduling 10+ team members to provide reservations coverage for 5+ hotels across four time zones. Conduct monthly performance meetings with agents reviewing incentive performance and new objectives. Minimum Qualifications: • 2+ years of operations or reservations management experience in a hotel setting is a must., • Prior Reservations Department experience is preferred., • Professional, positive, and courteous phone and email etiquette is required., • Exceptional attention to detail is a must., • Advanced typing and computer skills. Must quickly learn and move between various software programs, including property management system, hotel operations platform, and customer relationship management system., • Ability to report information accurately and efficiently., • Driven personality with desire to learn and progress., • Ability to sit for up to eight hours a day., • Previous experience with remote work and leadership skills to train, coach, and motivate a remote team., • Flexibility to work remotely, days and evenings, weekdays and weekends, and some holidays., • Work safely to ensure company equipment is secure., • Complete required training programs. REQUIREMENTS • Prolonged periods of sitting while working on a computer and answering calls., • Frequent use of hands and fingers to type, navigate reservation systems, and use a telephone or headset., • Ability to wear a headset for extended periods for calls and virtual meetings., • Clear verbal communication skills to assist customers effectively over the phone., • Visual acuity to read screens, review booking details, and enter data accurately., • A quiet, dedicated workspace free from distractions., • Reliable high-speed internet connection for seamless communication. BENEFITS Why You’ll Love Working Here • Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions., • Secure Your Future: 401(k) plan with a company match. SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. This position has a varying daily schedule. It requires flexibility to work AM or PM shifts, on weekdays and weekends. SALARY Starting $65,000 annually JOB STATUS Full Time FLSA Exempt (Salary) EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills.

Job Description Job Title: Front Desk Agent Location: Best Western Plus- Secaucus, NJ Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome., • Check guests in and out efficiently using the hotel's property management system., • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail., • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge., • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience., • Process payments, maintain accurate billing, and manage financial transactions., • Assist with the coordination of guest services, such as transportation, room service, and special requests., • Maintain the cleanliness and organization of the front desk area and lobby., • Communicate effectively with other hotel departments to ensure guests’ needs are met., • Support the management team with administrative tasks and other duties as assigned. Qualifications: • High school diploma or equivalent; hospitality degree is a plus., • Previous experience in a front desk or customer service role preferred., • Proficient in computer systems, including property management software and Microsoft Office Suite., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Requirements: • Ability to stand for long periods and lift up to 25 pounds., • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans., • Opportunities for professional growth and development within the company., • A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.

Front Office Manager for our upcoming luxury property in Paros. Proven experience as a Front Office Manager or in a related role within luxury hospitality. Manage all front office operations, including reception, reservations, and concierge services.

The Area Sales Manager will report to the Associate Director of Sales and work closely with the Revenue Management, Reservations, and Operations teams. Achieved or exceeded sales targets by driving room bookings, group sales, corporate contracts. Like any role at a fast-paced start-up, there is no '

The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain establis

The Complex Sales & Service Manager is responsible for effectively soliciting and becoming familiar with all accounts in their market segments. Complex Sales & Service Manager. Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, a

The Part-Time Front Office Overnight Manager oversees all aspects of the front office areas during the night, which may include, but are not limited to guest registration, bell services, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel pr

Job Description ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. JOB DESCRIPTION The Manager is responsible for overseeing all departments and operations of the facility, including guest services, reservations, locker room attendants, cleaning attendants, therapy attendants, pool attendants, inventory, massage therapists, restaurant staff, and laundry staff. The role involves leading and managing a team to ensure the successful execution of operations, service standards, and business goals while maximizing guest and employee satisfaction and financial performance. KEY RESPONSIBILITIES • Set the tone for service and culture. Motivate and develop team leads and frontline staff., • Provide consistent feedback, set clear expectations, and celebrate wins., • Monitor daily operations and adjust as needed to meet guest satisfaction, team performance, and business goals. Stay hands-on and hyper-aware., • Track department performance, manage labor and expenses, run meetings, and help create structures that scale. You'll be part coach, part operator., • Support Growth by providing hiring feedback, supporting onboarding, and performance management. Identify development needs and help your team level up., • 5+ years of experience in hospitality, guest services, or operations leadership., • Proven track record managing diverse, fast-paced teams., • Strong communication and emotional intelligence—firm when needed, always fair., • Experience with scheduling, labor management, and performance coaching., • Salary range: $70,000–$85,000/year., • Full health benefits + voluntary coverage options., • Free unlimited Bathhouse access with a plus one., • 50% off all services, products, and the restaurant.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Essential Functions and Responsibilities • Maintains outlet staffing levels so as to provide for optimal performance, • Represents the Director of Food and Beverage in his/her absence, • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control, • Personally supervises outlet activities to ensure quality production/delivery of product/service, • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience, • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines, • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes, • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected, • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains employees as needed to ensure superior levels of performance, • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel, • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service, • Promotes and applies teamwork skill at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, Friendly, and helpful to guests, management and fellow employees, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Addresses guests by their names at all times, • Associate of Science degree or higher in Hospitality or Food Service management, • Thorough knowledge of all matters related to the proper administration of ”up-scale” food service operations, • Two years management experience in hotel or free standing ”quality” food service operation, • Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification, • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills, • Ability to work flexible schedule to include weekends and holidays, • Addresses guests by their names at all times

Job Description Queen Maeve is seeking a passionate and experienced Events & Floor Manager to join our dynamic hospitality team. We're looking for someone who thrives in a fast-paced, high-volume environment and loves delivering exceptional guest experiences. As our Events & Floor Manager, you'll be the main point of contact for all restaurant reservations, and special events - from the first inquiry to flawless execution. You'll ensure smooth day-to-day floor operations, maintain high service standards, and foster a warm, welcoming atmosphere for every guest. Key Responsibilities: * Oversee and manage all restaurant bookings and reservations using platforms such as Toast and Tripleseat. * Coordinate and execute all private and group events from inquiry through completion, ensuring seamless communication and client satisfaction. * Supervise front-of-house staff and ensure the highest level of guest service and operational excellence. * Collaborate closely with the management, culinary, and bar teams to deliver memorable experiences. * Monitor guest flow and table turnover to optimize seating and maximize revenue. * Handle guest inquiries, special requests, and any on-the-spot problem-solving with grace and professionalism. * Contribute to staff training, scheduling, and team motivation. * Maintain clear and detailed reporting for management on bookings, event performance, and guest feedback. Qualifications: * Minimum 3+ years of experience in a managerial or events coordination role within a high-volume restaurant, hotel, or hospitality venue. * Strong customer service and interpersonal skills - friendly, professional, and guest-focused. * Excellent organization, multitasking, and communication abilities. * Experience with Toast POS and Tripleseat (or similar reservation/event software) preferred. * Ability to stay calm under pressure and lead by example during busy service periods. * Flexible schedule - must be available for nights, weekends, and events as needed. What We Offer: * Competitive salary based on experience * Opportunities for growth within a dynamic and expanding brand * Supportive, collaborative team culture

Job DescriptionRestaurant General Manager – Fine Dining Location: New York, NY A sophisticated fine dining restaurant in New York City is seeking an accomplished and experienced Restaurant General Manager to oversee all aspects of operations. The ideal candidate is a polished leader with a strong track record in luxury hospitality, exceptional guest service, and operational excellence. Key Responsibilities: • Lead and manage all front-of-house and back-of-house operations, ensuring flawless execution and a premium guest experience., • Recruit, train, mentor, and develop staff, cultivating a culture of professionalism, excellence, and teamwork., • Oversee reservations, guest relations, and service standards to maintain an elevated dining experience., • Monitor financial performance, including revenue, labor, and food costs, and implement strategies to achieve profitability targets., • Collaborate with the culinary team on menu planning, special events, and seasonal offerings to uphold the restaurant’s culinary vision., • Ensure compliance with all health, safety, and sanitation regulations, maintaining high operational standards., • Handle guest feedback with discretion and professionalism, ensuring satisfaction and loyalty., • Maintain inventory, ordering, and vendor relationships to support efficient and high-quality service., • Prepare operational reports, track key performance metrics, and provide strategic recommendations to ownership or leadership.Qualifications:, • 5+ years of experience managing fine dining or luxury hospitality establishments., • Strong leadership and team-building skills with the ability to inspire and coach high-performing staff., • Demonstrated expertise in delivering exceptional service and creating memorable guest experiences., • Solid financial acumen, including budgeting, cost control, and P&L management., • Exceptional communication, organizational, and problem-solving abilities., • Familiarity with reservation and POS systems used in high-end dining., • Flexible schedule, including nights, weekends, and holidays.What We Offer:, • Competitive salary with performance-based incentives, • Opportunities for professional growth in a luxury hospitality setting, • Collaborative, high-standard team environment, • Hands-on mentorship and support from experienced leaders

Job Description Job Description: Club Front-End Manager Job Type: Full-Time Schedule :( 10:30am - 1:00pm morning shift) & (2:00pm - 7:00pm mid-day) &( 9:30pm - 1:00am) you are required to work all these shift when joining our team. Report to : Club General Manager Location: 47 Edison Pl, Newark, New Jersey, 07108 The Club Front-End Manager at City Night-Life Entertainment Corp is responsible for managing all front-of-house operations, ensuring a smooth guest experience from entry to exit. This leadership role oversees guest services, front desk staff, ticketing, reservations, coat check, and entry operations. You will ensure all front-end procedures align with company standards, safety regulations, and customer service excellence. Key Responsibilities: • Oversee all front-of-house (FOH) operations including guest entry, check-in, ticketing, and coat check, • Supervise, train, and schedule front-end staff (host/hostess, greeters, ticket agents, etc.), • Ensure excellent customer service is delivered at all guest touchpoints, • Resolve guest issues and complaints professionally and efficiently, • Manage line control and crowd flow at entrances during peak hours, • Coordinate with security, bar, and management teams to ensure seamless club operations, • Maintain cleanliness and organization of front-of-house areas, • Monitor front-end supplies (wristbands, scanners, ticket stock, etc.) and place orders as needed, • Ensure compliance with all health, safety, and age-verification protocols, • Assist with guest list management, reservations, and VIP entry coordination, • 2–3 years of supervisory or management experience in nightlife, hospitality, or entertainment environments, • Strong leadership and team management skills, • Exceptional customer service and interpersonal communication skills, • Ability to remain calm and professional in high-pressure, fast-paced settings, • Experience with ticketing systems, POS, or reservation platforms is a plus, • Basic understanding of health and safety regulations and entry compliance (ID checks, capacity limits, etc.), • Flexible availability, including nights, weekends, and holidays, • High school diploma or equivalent required; hospitality or business coursework is a plus By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Incisive. Inclusive. Invested. We’re Axinn. Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally. Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products. At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients. Under the supervision of the Administrative Team Manager, this position has primary responsibility for the performance of clerical/administrative activities and coordination of activities and events as necessary. This position will perform a variety of administrative and staff support duties for the assigned area or pool, with limited supervision. Responsibilities and Duties: • General administrative support services, • Maintain calendar and contacts, • Room scheduling/reservations (individual and group meetings), • Meet/greet clients; arrange meetings (including any beverage/food and AV requirements), • Track monthly expenses, prepare expense reports and manage corporate card accounts, • Make travel arrangements, • Respond timely to emails requesting other assistance, • Documentation, • Proofread documents upon attorney request, • Perform photocopying, scanning, faxing, binding, filing, etc., • Create TOCs and TOAs, • Prepare legal correspondence, documents, electronic filings, etc., • Create and maintain files, • Prepare new client/matter forms; engagement letters, etc., • Create binders, • Track attorney bar/court admissions/CLE information, • Conduct minor non-billable research for assigned attorneys (i.e., filings, court cases, patents, etc…), • Enter attorney hours into time management system and manage contract attorney time as applicable, • Review and edit of monthly prebills; drafting cover letters for same, • Minor personal work for a Partner, • Provide back-up services for other admins or office personnel, • Associate’s degree preferred, • 2+ years general office experience required, prior law firm experience is preferred., • Excellent communication skills, both verbal and written., • General knowledge of office equipment and tools., • Strong Microsoft Office skills – Word, Excel, PowerPoint, Outlook and various document management tools., • Ability to build rapport with attorneys and professional staff., • Strong organizational skills with great attention to detail. At Axinn, we offer market competitive wages and generous benefit options to our valued employees. This includes, but is not limited to, the following: • Competitive starting pay and annual discretionary bonus and raise eligibility, • Generous paid time off benefits (vacation, personal days, holidays, and sick leave), • Firm paid short and long-term disability, plus life and accident insurance, • 401(k) Profit Sharing Plan and Cash Balance Retirement Plan with generous employer contributions (please ask for further details re: eligibility requirements), • Comprehensive medical, dental, and vision insurance options, • Flexible spending and health savings accounts (medical plan dependent), • Firm paid comprehensive Employee Assistance Program (EAP), • Student loan refinancing discounts, • Fitness/Gym dues reimbursement program This is a full-time, benefits eligible, non-exempt level position. Final rate of pay will be commensurate with the incumbent’s experience, with a targeted hiring range of $39.00 – $46.00 hourly. This position is currently available in our NY office location only. Axinn is an equal employment opportunity employer and is committed to creating an environment that draws upon the strength of the diversity of its workforce to achieve excellence in the Firm's field and beyond