Reservations manager jobs in Phoenix, ArizonaCrear alertas

Job DescriptionDescription: Job Summary: Bourbon & Bones – Square One Concepts, is seeking a professional and experienced Host to join the team. The ideal candidate will be the first point of contact for our guests and will create a warm and welcoming atmosphere, while also managing reservations and seating guests in a timely and efficient manner. This position requires someone who is organized, detail-oriented, and able to work in a fast-paced environment. Duties/Responsibilities: • Greet guests in a friendly and professional manner and escort them to their table., • Manager reservation, ensuring that tables are available for guests at the desired times., • Answer incoming phone calls and respond to guest inquiries and requests., • Maintain an accurate waitlist and communicate wait time to guests, as necessary., • Assist servers and bussers in managing tables turnover and ensuring that all guests are seated in a timely and efficient manner., • Monitor the dining room to ensure that all guests are comfortable, and their needs are being met., • Provide accurate information to guests regarding our menu offerings, specials, and promotions., • Follow safety and sanitation protocols, including maintaining a clean and organized work area., • Process payment and provide accurate change to guests, ensuring that all transactions are handled efficiently and accurately., • Excellent interpersonal and strong communication skills, • Well-organized with ability to take and place food and beverage orders accurately., • Extensive knowledge of our menu offering and the ability to make recommendations to guests., • Ability to work in a fast-paced environment., • Ability to work quickly and efficiently., • Ability to work well as part of a team., • Must be available to work evening, weekends, and holidays., • Must have a valid Food Handlers Certification, • Must be at least sixteen years old., • Prolonged periods of standing and walking., • Accrual up to 40 hours of PTO, • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones, • Corporate Shoe Program through Shoes for Crews and Skechers, • Competitive Pay, • Flexible Scheduling, • Medical & Prescription, • Dental & Vision, • Health Saving Account (HSA), • Wellness Program

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement Job Summary This position is specifically for an AM host/hostess position. As a Host at CALA, you set the tone for every guests experience. Youre the first and last impression welcoming guests with warmth, managing reservations with precision, and keeping the flow of the dining room calm and seamless. This role is ideal for someone who is personable, organized, and thrives in a fast-paced, guest-focused environment. Key Responsibilities • Greet every guest with a genuine, friendly welcome that reflects CALAs hospitality., • Manage reservations, waitlists, and guest notes using OpenTable., • Communicate accurate wait times and updates to guests with professionalism., • Coordinate seating with awareness of server sections and pacing., • Maintain a calm, organized, and polished presence at the host stand., • Answer phone calls promptly and provide helpful, accurate information., • Escort guests to their tables, offer menus, and provide a sincere introduction., • Handle special occasions, guest requests, and complaints with care and professionalism., • Assist in maintaining the cleanliness and presentation of the entry and host area., • Support the service team during peak hours by running menus, resetting tables, and checking restrooms.Skills & Qualifications, • Previous hosting or guest service experience preferred., • Strong communication, multitasking, and organizational skills., • Friendly, calm, and professional demeanor under pressure., • Familiarity with OpenTable or similar reservation systems is a plus., • Must be able to stand for long periods and move quickly when needed., • Current or ability to obtain Arizona Food Handlers Card.Work Environment & Expectations, • Maintain a polished, professional appearance that reflects CALAs brand., • Be reliable, punctual, and team-oriented., • Availability to work nights, weekends, and holidays (CALA operates 365 days a year)., • Act as an ambassador of CALAs hospitality culture, ensuring guests feel cared for from arrival to farewell., • Stay organized, think ahead, and contribute to the smooth flow of service.What We Offer, • Competitive pay and tip share opportunities, • Dining discounts, • Growth potential within CALA and the CLIVE Collective group, • Supportive, high-energy, team-driven work environmentJoin Our Team If you love connecting with people and creating memorable first impressions, CALA is the place for you. Bring your positive energy, professionalism, and passion for hospitality and help us make every guest feel like family.

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement Job Summary This role will be located at one of Clive Collective's Concepts in North Scottsdale. Modern Italian Steakhouse |or| Asian-American Fusion Restaurant & Sushi. As a Host for CLIVE, you set the tone for every guests experience. Youre the first and last impression welcoming guests with warmth, managing reservations with precision, and keeping the flow of the dining room calm and seamless. This role is ideal for someone who is personable, organized, and thrives in a fast-paced, guest-focused environment. Key Responsibilities • Greet every guest with a genuine, friendly welcome that reflects CLIVE's hospitality., • Manage reservations, waitlists, and guest notes using OpenTable., • Communicate accurate wait times and updates to guests with professionalism., • Coordinate seating with awareness of server sections and pacing., • Maintain a calm, organized, and polished presence at the host stand., • Answer phone calls promptly and provide helpful, accurate information., • Escort guests to their tables, offer menus, and provide a sincere introduction., • Handle special occasions, guest requests, and complaints with care and professionalism., • Assist in maintaining the cleanliness and presentation of the entry and host area., • Support the service team during peak hours by running menus, resetting tables, and checking restrooms.Skills & Qualifications, • Previous hosting or guest service experience preferred., • Strong communication, multitasking, and organizational skills., • Friendly, calm, and professional demeanor under pressure., • Familiarity with OpenTable or similar reservation systems is a plus., • Must be able to stand for long periods and move quickly when needed., • Current or ability to obtain Arizona Food Handlers Card.Work Environment & Expectations, • Maintain a polished, professional appearance that reflects CLIVE's brand., • Be reliable, punctual, and team-oriented., • Availability to work nights, weekends, and holidays., • Act as an ambassador of CLIVE's hospitality culture, ensuring guests feel cared for from arrival to farewell., • Stay organized, think ahead, and contribute to the smooth flow of service.What We Offer, • Competitive pay and tip share opportunities, • Dining discounts, • Growth potential within the CLIVE Collective group, • Supportive, high-energy, team-driven work environmentJoin Our Team If you love connecting with people and creating memorable first impressions, CALA is the place for you. Bring your positive energy, professionalism, and passion for hospitality and help us make every guest feel like family.

Job Description King's Fish House wants to "Welcome You to the House that Seafood Built". With our embodiment of hospitality from the heart and spectacular seafood dishes to delight our Guests, come join our world-class team! Part Time & Full Time Host / Hostess / Front Desk crewmembers average pay is $400 - $800 / week. This is $14.70 - $15 / hour, plus tipshare. The advertised expected range is an estimate, only, and is based on current take home averages. It is based on schedule flexibility & availability is not guaranteed. We keep it reel! Premium benefits, an amazing company culture, growth opportunities, and more! Are you hooked yet? What do we bring to the table? • Growth Opportunities, • Great training and commitment to promotions from within!, • Teamwork / Flexible Hours, • Education Reimbursement, • Generous Dining Discount, • Professionalism, • Productive Environment, • Strong company culture Once hired, you will be trained on Open Table to better assist with the guest experience, you will have hands-on training with certified trainers, and you will become an ambassador of our culture. You will contribute in a team service environment and have opportunities to grow with us. ESSENTIAL QUALIFICATIONS • Minimum of 18 years of age to serve alcoholic beverages with food., • High school education., • Current CA Food Handler’s Card., • Ability to communicate in a satisfactory manner, both verbal and written English., • Ability to compute basic mathematical calculations., • Ability to maintain complete knowledge of the front desk standards, • Complete opening duties as assigned., • Answer phone promptly, taking reservations and taking messages – recording all information correctly and legibly., • Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests., • Carry all Guest drinks on a tray when showing Guests to their table., • Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers., • Keep accurate account of table status throughout restaurant., • Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy., • Interact in courteous and professional manner with Guests, management and co-workers., • Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms., • Guide the activities of the assigned assistants to ensure optimum service to Guests.

Job Description GreenTree Hospitality Group is actively seeking a highly analytical and tech-savvy Corporate Revenue & Systems Manager to lead GreenTree’s pricing strategy and technology infrastructure. This role is responsible for maximizing revenue through smart rate management, managing the hotel’s booking and property systems, and analyzing data to identify areas of revenue loss. The ideal candidate is not only an expert in revenue optimization and system operations, but also skilled in building dashboards and surfacing actionable insights from data. PRINCIPAL DUTIES AND RESPONSIBILITIES: Revenue Strategy & Optimization * Develop and execute pricing strategies to generate revenue, through working with General Managers and Front Desk staff to track customer trends and reservations and adjusting rates (incl. building rates for rooms and packages and determining discounts and specialty rates) * Partner with Sales Team to set strategic mix of business and pricing strategies based on market conditions to achieve sell out efficiency * Evaluate pricing and yield strategies of comp set to maintain competitiveness, gaining the ability to predict the comp set reaction to changes in the marketplace * Monitor and manage rates for corporate properties on a daily basis, working with the GMs * Generate performance reports and forecast on a daily, weekly, and monthly basis for GMs and management team * Conduct weekly strategy meetings for corporate-managed properties; discuss trends, revenue opportunities and sales tactics, review results from previous meetings, and determine action plans to maximize RevPAR * Conduct bi-weekly strategy meetings for franchise properties; discuss trends, revenue opportunities and sales tactics, review results from previous meetings, and determine action plans to maximize RevPAR * Manage all hotel distribution channels to achieve goals and budget (ROIs and KPIs) and monitor all channels to ensure content accuracy, rate parity, inventory, and pricing integrity * Maximize brand.com revenue, and market share associated with rooms and function space * Ensure hotel strategies conform to brand philosophies and initiatives * Submit accurate daily & monthly STR data * Review Daily, Weekly, and Monthly STR reports * Cultivate relationships with vendors and internet wholesalers to accomplish revenue goals and negotiate placement for hotels * Participate in monthly budget/P&L process for corporate-managed hotels Systems Oversight & Troubleshooting * Act as the go-to person for troubleshooting issues across systems such as PMS, CRS, booking engine, RMS, channel manager, CRM, and payment gateways * Manage vendor relationships and coordinate support tickets or escalations as needed * Lead new software rollouts or upgrades, ensuring effective configuration and team training * Maintain clean, accurate, and consistent data across platforms Data Analysis & Dashboarding * Build and maintain custom dashboards and reports to track KPIs (incl. daily pick-up reports, running 90 day rate report, channel performance reports, revenue segmentation summaries, budget & forecast variance) and highlight revenue opportunities or leakage * Investigate and analyze causes of revenue loss—such as booking abandonment, pricing errors, OTA discrepancies, or system failures—and recommend solutions * Collaborate with leadership on forecasting, budgeting, and profitability modeling * Work with raw data exports (e.g., from PMS, Google Analytics, or OTA extranets) to create intuitive visualizations and trend analysis. * Create month-end reporting and analysis for Corporate Team on overview of all properties in the portfolio REQUIREMENTS, QUALIFICATIONS, AND DESIRED TRAITS: * Bachelor’s degree required, strongly preferred in Business Administration, Hospitality, or related field * Previous experience in revenue and channel management in hotel industry * Proficiency in Microsoft Office, PMS, Data Analytics * Command of the English language in both written and verbal * Strong time management skills and ability to prioritize work * Incredible attention to detail About Greentree Hospitality Group GreenTree Hospitality Group (GHG) is a leading owner, operator, and franchiser of 5,000+ hotels worldwide. Ranked by Hotel Magazine 2024 as the 13th largest hotel company in the world, GHG is a trusted partner for its franchisees, employees, and guests alike. GreenTree Hospitality Group USA is an affiliated company of GHG based in Phoenix, Arizona. Brands include GreenTree Inn, GreenTree Inn & Suites, GreenTree Extended Stay, GreenTree Hotel, and GreenTree Boutique Collection. GreenTree prides itself on being able to deliver the ultimate, value-driven, and eco-friendly lodging experience. Company DescriptionBased in Scottsdale, Arizona, GreenTree Hospitality Group is a franchiser of the GreenTree Inn, GreenTree Inn & Suites, GreenTree Hotel, GreenTree Extended Stay, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree continues to be an owner-centric hotel brand overseen by a group that has owned, managed and franchised hotels. Our goal is to provide an eco-friendly and value-based lodging platform to franchisees and guests alike.Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchiser of the GreenTree Inn, GreenTree Inn & Suites, GreenTree Hotel, GreenTree Extended Stay, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree continues to be an owner-centric hotel brand overseen by a group that has owned, managed and franchised hotels. Our goal is to provide an eco-friendly and value-based lodging platform to franchisees and guests alike.

Job DescriptionDescription: Job Title: Member Services Associate Job Description: The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball. Key Responsibilities: Membership Sales · Respond to inquiries from prospective members and provide information about club activities, events, and programs · Conduct tours of the facility and explain membership options and benefits · Process membership applications, payments, and renewals · Collaborate with marketing team to develop and distribute promotional materials and social media content · Attend community events to promote the club and recruit new members · Collaborate with club management to plan and promote special events, tournaments, and social activities Front Desk · Handle member concerns, complaints, and suggestions, and escalate issues as needed · Greet and farewell members and guests with a friendly and welcoming demeanor · Manage the front desk: check members in, answer phone calls, and respond to emails · Schedule court reservations and manage court availability · Assist with equipment rentals and retail sales · Keep the front desk and social areas clean and organized · Provide information on club events, programs, and tournaments · Assist with coordinating and scheduling private lessons and clinics · Resolve customer complaints and issues in a timely and professional manner · Work closely with the club management team to ensure the smooth operation of the club · Other duties as assigned Ambassador · Make sure all members have a curated experience · Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized · Assist and help manage open play, leagues and events · Assist and help with ball machine rental use · Greet and farewell members and guests with a friendly and welcoming demeaner. This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity. Requirements: Qualifications: • High school diploma or equivalent required, some college coursework preferred, • 1-2 years of sales or customer service experience, preferably in a sports or fitness environment, • Excellent communication, interpersonal, and organizational skills, • Proficiency in Microsoft Office and database management software, • Ability to work flexible hours, including evenings and weekends, • Ability to stand for extended periods and lift up to 50 pounds, • Must be able to move quickly around the facility to assist members and guests

Job Description Location: My Place Hotel- Mesa, AZ About the Role: Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you! What You'll Do: As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests: • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy., • Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism., • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls., • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests., • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager., • Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly., • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction., • Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice., • Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff. Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications. Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues. Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization. Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential. Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records. Benefits: • Competitive Pay: $16.00/hourly, • Monthly Bonus Potential, • Flexible Scheduling: AM Shift 8am-4pm; PM Shift 4pm-12am, • Direct Deposit, • Cross-Training If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences. Apply today and make My Place Your Place! Job Posted by ApplicantPro

Job DescriptionDescription: Job Title: Member Services Associate Job Description: The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball. Key Responsibilities: Membership Sales · Respond to inquiries from prospective members and provide information about club activities, events, and programs · Conduct tours of the facility and explain membership options and benefits · Process membership applications, payments, and renewals · Collaborate with marketing team to develop and distribute promotional materials and social media content · Attend community events to promote the club and recruit new members · Collaborate with club management to plan and promote special events, tournaments, and social activities Front Desk · Handle member concerns, complaints, and suggestions, and escalate issues as needed · Greet and farewell members and guests with a friendly and welcoming demeanor · Manage the front desk: check members in, answer phone calls, and respond to emails · Schedule court reservations and manage court availability · Assist with equipment rentals and retail sales · Keep the front desk and social areas clean and organized · Provide information on club events, programs, and tournaments · Assist with coordinating and scheduling private lessons and clinics · Resolve customer complaints and issues in a timely and professional manner · Work closely with the club management team to ensure the smooth operation of the club · Other duties as assigned Ambassador · Make sure all members have a curated experience · Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized · Assist and help manage open play, leagues and events · Assist and help with ball machine rental use · Greet and farewell members and guests with a friendly and welcoming demeaner. This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity. Requirements: Qualifications: • High school diploma or equivalent required, some college coursework preferred, • 1-2 years of sales or customer service experience, preferably in a sports or fitness environment, • Excellent communication, interpersonal, and organizational skills, • Proficiency in Microsoft Office and database management software, • Ability to work flexible hours, including evenings and weekends, • Ability to stand for extended periods and lift up to 50 pounds, • Must be able to move quickly around the facility to assist members and guests

Job Description * About Company: MISSION STATEMENT Our school’s mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow. "Our purpose: To develop technically strong professionals who have been given the skill set to be successful in the industry. " About the Role: The Service Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Minimum Qualifications: Strong customer service and communication skills (verbal and written). * Ability to explain technical issues in non-technical language. * Strong problem-solving and critical-thinking skills. * Ability to work independently and as part of a team. * Strong organizational skills and ability to prioritize tasks in a fast-paced environment. * Responsibilities: * He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue * He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team * Telephone Script for Prospective Future Professionals. * He or she provides accurate service prices and promotes monthly service and Take Home promotions. * He or she follows the Millennium/Meevo scheduling procedures. * He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest * follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager. Essential Job Functions: • He or she provides the first impression of the school and accommodates all guests who call or enter the, • facility using the proper dialogue., • He or she facilitates the service guest welcome and check-in, service completion, and guest checkout., • He or she is knowledgeable about all Take Home products and services offered and can recommend additional, • services and Take Home products., • He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan., • He or she follows the daily opening and closing procedures and balances the cash drawer using the, • Meevo procedures. He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and, • admissions call scripting when assisting service guests and prospective Future Professionals via telephone., • He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest, • service reservation follow-up calls., • He or she resolves service guest challenges promptly and efficiently and follows the service refinement,, • communication, and documentation procedures., • He or she attends Pow Wow meetings (as needed), service desk meetings, monthly Town Hall meetings, team, • training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza., • He or she monitors the guest wait time and works with the service host and ticket leader to expedite, • extraordinary guest service., • He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest, • seating and Take Home areas., • and graduation celebrations to sustain the school culture and supports the Guest Service Leader in, • communicating the extraordinary service experience and sales strategy and plan., • He or she may be asked to perform other tasks as needed that do not appear on the job description. Work is performed in an indoor environment and requires frequent standing, bending, walking, repetitive motion, and vision to monitor. He or she travels domestically for recruitment and professional development. **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

Job Description Job description: Are you a motivated, detail-oriented sales professional with a passion for delivering exceptional guest experiences? Join HolidayRental.com, the leader in luxury vacation rentals in Scottsdale and Paradise Valley. We are looking for a Reservation Sales Manager to connect guests with our exclusive portfolio of multimillion-dollar homes. What You’ll Do • Develop a full knowledge of our luxury homes, amenities, and guest services., • Respond to inquiries, build relationships, and convert leads into reservations., • Maintain accurate records of leads, guest interactions, and bookings in the PMS system., • Create and follow up on outbound sales opportunities., • Monitor market trends and adjust strategies to maximize bookings and revenue., • Ensure all listings and booking platforms remain accurate and up to date., • Communicate with guests in a professional, attentive, and service-oriented manner., • Handle multiple priorities while meeting or exceeding sales goals., • Maintain confidentiality and professionalism at all times., • Proven sales or reservations experience, ideally in hospitality, real estate, or luxury services., • Strong verbal and written communication skills., • Ability to listen, problem-solve, and guide guests to the perfect home., • A team player who thrives in a fast-paced, goal-driven environment. At HolidayRental.com, you’ll represent Scottsdale’s most exclusive vacation homes while working with a dynamic, passionate team. Along with a competitive base salary, we reward performance with a bonus structure tied to performance. We combine sales excellence with luxury service, ensuring each guest has an unforgettable stay. If you’re motivated by success and love creating memorable guest experiences, this is the role for you. Benefits Please note we do not offer any benefits other than PTO

Job DescriptionPosition Brief – Resident Relations Manager As a Resident Relations Manager at Optima, you are one of the leaders of the property management team. In this role you will focus on delivering 5-star service through resident customer service, managing operations, and communications. You will have the opportunity to lead a team, grow your real estate knowledge, create and implement innovative ideas, and deliver extraordinary customer service. About Optima Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building, and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability, and management. What You'll Do • Assist in leading the daily activities of the team, including administrative, concierge and maintenance resources, to ensure the team is engaged and achieving performance goals., • Responsible for ensuring concierge-level move in and move out experiences for residents., • Oversee and ensure KPI (retention, online reviews, resident satisfaction) goals are met and reported on time., • Effectively handle resident issues and resolve in an optimum manner. Track and report to management., • Manage the on-site programs to ensure compliance including renter insurance certificates, resident app, parking, amenity reservations, virtual concierge and more., • Work collaboratively with the General Manager, Business, as well as Leadership, and the entire team., • Continued management and development of team through leadership, coaching and mentorship., • Ensure that each team member is meeting their assigned goals and reporting in a timely manner., • Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue and promotes a positive reputation., • Assist with writing newsletter and flyers for resident events and information., • Take ownership of your community by continuously walking, monitoring, and correcting issues that are identified, either yourself or with your team., • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager., • Assist in ensuring that all Optima policies and procedures are being followed., • Must have a high school diploma or equivalent., • 2-3 years of on-site property management experience (luxury apartment community experience preferred)., • Intermediate level or above, experience and knowledge of Excel., • Experience leading a small to medium team with success as a coach, leader and mentor., • Effective at setting priorities and managing competing demands., • A competitive spirit balanced with superior judgment and discretion., • Willingness to do the right thing even when it is hard., • Warm, friendly, and service-oriented mind set., • Goal oriented with the belief that there is a solution to every problem., • Seeks continuous improvement., • Superior written and verbal communications skills., • Aptitude to work independently and as a team member., • Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all our team members. Powered by JazzHR 151WdsLXnk

Job Description About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services. Position Summary: MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the operations of the Administrative Brokerage Service Program for Valley Metro. This role is pivotal in ensuring efficient day-to-day management of the call center’s reservations/QA teams while driving training initiatives to uphold service excellence and compliance with ADA paratransit requirements. Key Responsibilities: Operational Management · Oversee the daily operations of the Reservations/Training/ Quality Assurance. · Ensure call center is adequately staffed to handle fluctuating call volumes; adjust resources as needed. · Supervise and evaluate performance of all staff within the broker and scheduling center. · Manage and update SOPs for broker and scheduling operations. · Analyze reporting data to identify areas of improvement and implement corrective actions. · Ensure accurate trip bookings, modifications, and cancellations are handled efficiently and ADA-compliantly. · Monitor call analytics (volumes, wait times, service levels) to maintain operational targets. · Submit all required phone system data and contractual reports accurately and on time. Customer Service & Escalation Management · Ensure exceptional service for Valley Metro’s customers during reservation interactions. · Address and resolve escalated service issues with professionalism and empathy. · Ensure timely investigation and resolution of customer complaints. Training & Development · Design and implement comprehensive training programs for new hires, focusing on ADA compliance, scheduling software, and customer service protocols. · Lead continuous training efforts to address service gaps and implement process updates. · Maintain training documentation, SOPs, and knowledge repositories. · Conduct call monitoring and coaching sessions to reinforce service quality standards. Leadership & Team Supervision · Lead a team of reservation agents, trainers, and support staff. · Conduct regular performance reviews and provide feedback and mentorship. · Partner with HR and Operations in the recruitment, hiring, and onboarding process. · Cultivate a culture of accountability, excellence, and continuous learning. Compliance & Reporting · Ensure staff training and operations adhere to ADA, HIPAA, and internal policies. · Generate performance, compliance, and training reports to identify trends and opportunities. · Support internal and external audits, QA processes, and compliance checks. Qualifications: Required: · Minimum 7 years of professional experience in customer service or call center management. · Minimum 3 years of supervisory or management-level experience. · Strong working knowledge of telecommunications systems and Trapeze scheduling/brokering software. · Proficiency in IVR and call center technology. · Excellent verbal and written communication skills. · Demonstrated ability to manage multiple tasks and priorities simultaneously. · Experience in managing and coaching teams in a fast-paced environment. Preferred: · Certified Trainer or related training/development certification. · Bilingual or multilingual proficiency. · Experience working with seniors, people with disabilities, or other vulnerable populations. Personal Attributes: · High energy, strong work ethic, and a self-motivated, hands-on leadership style. · Exceptional interpersonal skills and ability to communicate across all organizational levels. · Trustworthy and able to build meaningful relationships with internal and external stakeholders. · Strategic thinker with a strong ability to anticipate and solve problems effectively. · Strong analytical mindset, business acumen, and decision-making skills. · Action-oriented with a sense of urgency and the ability to drive results under pressure. Additional Requirements: Demonstrated knowledge of ADA regulations, paratransit service standards, and demand-response transportation. Commitment to safety, exceptional customer service, and continuous operational improvement. Must be available to work non traditional schedules when needed and to be oncall when necessary. Why you should join our team . . . -At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development. -Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • Previous hotel experience requiredWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Holidays, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionCompany Description An amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays* The Resort Front Office Supervisor supports the Rooms Division Manager and General Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort. As a Resort Front Desk Supervisor, you will: • Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws., • Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions., • Greets, registers, and assigns rooms to guests., • Keep marketplace shelves fully stocked and ready for customers., • Transmits and receives telephone messages., • Answers inquiries pertaining to hotel services; registration of guests., • Keeps records of room availability and guest's accounts., • Computes bill, collects payment, and makes change for guests., • Makes and confirms reservations., • Prepares daily reports (credit limit, cash)., • Reviews daily arrivals and departures., • Coordinates with housekeeping when VIP Guests arrive., • Sets up Front Desk schedule and meetings., • Other duties as assigned by leadership team.Qualifications, • 1+ years of front desk experience., • 1+ years of supervisory experience., • Excellent customer service skills., • Must be flexible and able to work any shifts assigned, including evenings and overnights., • Must be able to work weekends and holidays as needed., • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate., • Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? • Comprehensive health benefits – medical, dental and vision, • Paid Time Off (PTO) – vacation, sick, and personal, • Paid Holidays, • 401K with generous company match, • Get access to your pay as you need it with our Daily Pay benefit, • Family benefits including pregnancy, and parental leave and adoption assistance, • Wellness Programs, • Flexible Spending Accounts, • Tuition Assistance, • Military Leave, • Employee Assistance Program (EAP), • Life, Disability, Accident, Critical Illness & Hospital Insurance, • Pet Insurance, • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.), • Advancement & development opportunities, • Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description JOB SUMMARY The Executive Meetings Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business; Reduce employee turnover; Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. QUALIFICATION STANDARDS Education & Experience: · At least 2 years of progressive experience in a hotel or a related field; or a 4year · college degree; or a 2year · College degree and 1 or more years of related experience. · Must be proficient in Windows, Company approved spreadsheets and word processing. Physical requirements: · Flexible and long hours sometimes required. · Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Participate in M.O.D. coverage as required. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which include wearing nametags. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to maintain confidentiality of information. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements: · Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. · Prepare and submit required reports in a timely manner. · Follow up on all turnovers · within 24 hours via telephone and within 3 days with written correspondence. · Know meeting room setups and capabilities. · Know sleeping room configurations and types. · Respond to requests by Meeting Planners immediately. · Use the Partnership Agreement to meet client needs. · Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering. · Interact with outside planners, vendors for event setup. · Maintain pricing integrity and propose upscale menus for clients. · Create, review and revise rooming lists and VIP lists. · Manage existing accounts and follow up with client re-solicitation to capture future business. · Work with other F&B managers and keep them informed of F&B issues as they arise. · Manage the function book and adjust space in order to ensure maximum potential revenue. · Be visible on the floor and assist staff as needed during functions. · Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.) · Plan and execute holiday and special events in conjunction with the Director of Catering. · Use feedback from Meeting Planner evaluations to improve service and quality. · Participate in required M.O.D. program as scheduled.

Job Description The Homewood Suites by Hilton-Phoenix Airport South is currently seeking an experienced Front Desk Agent for our 125-room limited service hotel. Job duties include: 1.Register and process guests promptly upon arrival and departure and ensure guest and house accounts are complete and accurate. 2. Balance and audit for accuracy room revenue, suite shop revenue, cashier's reports, and guest and house accounts and telephone revenue. 3. Complete all credit card transmittals, direct bills, and no-show billings for the day. Run final night audit and associated reports relevant to daily revenues. 4. Perform all Guest Service Agent functions as required. Book room reservations, answering and expedite hotel phone calls. 5. Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures. Qualifications: Front desk experience in a hospitality/hotel environment a plus. Must maintain a professional appearance and a cordial attitude towards all guests and staff. Must be people oriented and able to work independently or with others as needed. Must be able to follow written and/or oral directions in English. Email resumes or apply in person at Homewood Suites by Hilton 4750 E Cotton Center Blvd Phoenix AZ 85040 Resumes may be faxed to 602-470-2102 Attention: General Manager Company DescriptionHenderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.Henderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.

Job DescriptionSalary: $22 per hour About Kiln: Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces. Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, weve grown to 21 hubs across the Mountain West, and were just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate. Our Core Values: 1: Human at the core 2: Achieve & Celebrate Together 3: Thoughtful and with Purpose 4: Always Evolving 5: Nothing short of Extraordinary 6: Scrappy & Ingenious Our Mission: Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways. Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine. Role Summary: The Member Experience Lead is stationed at the front desk and serves as the first point of contact for all members and guestsensuring every arrival feels warm, polished, and personal. This is a true front desk role that anchors the day-to-day member experience. In addition to managing hospitality and physical space operations, this role curates engaging events, builds local partnerships, and supports the broader Community Team in creating a vibrant, high-touch environment throughout the Kiln location. NOTE: This role is full-time but offered on a 4-month temporary contract basis to cover a maternity leave. Goals and Objectives: • Personifies Kilns core values and strives to achieve our vision, • Support the Community Team to achieve the following: • Create an exceptional member experience by providing warm, daily hospitality, managing quality amenities, organizing engaging events, and building a connected, collaborative community through meaningful interactions., • Be the warm, welcoming presence at the front desk- approachable, attentive, and kind- serving as the first point of contact for members and guests., • Build strong relationships with members, partners, and vendors., • Uphold Kilns brand standards by ensuring all physical elements of the space are consistently maintained and presented at a high level., • Support the Community Team by following direction from the Community Manager and stepping in where needed to ensure smooth operations., • Coordinate all external bookings and reservations, ensuring meeting rooms and event spaces are properly scheduled, prepped, and set up to meet the needs of guests and members. Major Responsibilities: Member Experience • Create a warm, welcoming atmosphere at the front desk by greeting members and guests by name, managing check-ins, and serving as the first and last point of contact., • Set up and present daily food offerings in a consistent, appealing way., • Provide timely, helpful responses to member inquiries and oversee communication channels like Slack and email., • Lead new member onboarding and orientation to ensure a smooth and engaging introduction to the community. Events/Member Programming Management • Plan and execute inclusive, on-brand community events to drive member engagement, networking, and collaboration., • Promote community events through newsletters, posters, and Slack., • Coordinate food and beverage for events within budget and in line with Kilns brand., • Gather feedback from the member community to ensure events are aligned with their interests and provide a valuable experience., • Maintain and update multiple event calendars (internal and public-facing)., • Secure local partnerships, workshop hosts, and sponsors., • Manage non-member room booking inquiries, confirm reservations, and prepare spaces accordingly. Membership Management • Maintain a strong understanding of Kilns membership offerings, amenities, and value propositions to effectively communicate our services and support the sales process during walk-in or scheduled tours., • Identify, address, trouble-shoot and resolve all member-related issues to ensure a frictionless member experience Operations/Facilities Management • Maintain lounge, meeting, and breakout areas to ensure a clean, comfortable, and welcoming environment for members and guests., • Open and close the site daily, ensuring all areas are secure and operational. Conduct thorough site walkthroughs, promptly addressing any issues or escalating them to the appropriate department for resolution., • Act as the liaison with the cleaning company to ensure the building is always clean and well-maintained., • Serve as the main point of contact for members regarding facilities and maintenance concerns, troubleshooting, and resolving issues as needed., • Procure and purchase food, beverage, and other supplies as needed for the space, ensuring an exceptional member experience while staying within budget and controlling costs. Submit receipts and manage related documentation for accurate expense reporting., • Manage and restock the on-site marketplace, ensuring it is always stocked with enticing options for members, with inventory maintained and orders placed as needed. Ideal Experience and Skills: • College graduate with a four-year degree preferred, but not required, • Customer service and hospitality experience required, • Must have strong verbal and written communication skills, • Exceptional organizational, multitasking, and problem solving skills, • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy, • Passion for entrepreneurial communities, • Passion and understanding for Kilns mission and values, • Proficient in basic computer skills, • Proficiency in Canva is a plus

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