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The OmniPro team within Reservations and Customer Care is seeking a Product Manager to serve as the voice of the customer, both internal and external leveraging their feedback to prioritize, create, and implement new products and features driving personalized experiences and allowing seamless servi

The OmniPro team within Reservations and Customer Care is seeking a Product Manager to serve as the voice of the customer, both internal and external - leveraging their feedback to prioritize, create, and implement new products and features driving personalized experiences and allowing seamless serv

The OmniPro team within Reservations and Customer Care is seeking a Product Manager to serve as the voice of the customer, both internal and external leveraging their feedback to prioritize, create, and implement new products and features driving personalized experiences and allowing seamless servi

Job Description The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times. Duties/Responsibilities: • Coordinates and oversees all member requests, ensuring quality service is provided., • Greets and welcomes guests, conducts tours, and books reservations as needed., • Works to resolve issues or problems that guests may experience., • Handles special requests and accommodations., • Inspects facilities to ensure compliance with applicable standards and regulations., • Ensures maintenance issues are addressed in a timely manner., • Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience., • Coordinates services with outside suppliers, vendors and event planners., • Assists in member billing and accounts, • Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc., • Assists in ideation, planning and execution of member events and programming based on member interests and feedback, • Performs other related duties as assigned., • Recruits, interviews, hires, and trains new staff for the concierge team., • Oversees the daily operations and staffing of the concierge team., • Handles discipline and termination of employees in accordance with club policy.Required Skills/Abilities:, • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Strong analytical and problem-solving skills., • Strong supervisory and leadership skills., • Extensive knowledge of hospitality industry., • Proficient with Microsoft Office Suite or related software.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer. 1Yl1peK3j6

Job DescriptionDescription: Under the direction of the General Manager and our outside sales service , the Sales Coordinator is the onsite contact for sales for the hotel. This is a unique role as you will work 20 hours in sales and 20 hours at the front desk. Responsible for answering all incoming calls, Answer in-coming calls and direct or handle appropriate requests. Type contracts Type appointment letters, thank you letters, tentative bookings, etc. on a timely basis. Answer calls and/or contact clients to follow up on specific information (room list, billing information, etc.). Follow through with reservations, front desk and accounting accordingly. Conduct hotel tours when needed or appropriate. Type all proposals on a timely basis and create appropriate file. Attend pre-conference meetings when called upon. Greet guests on a professional level. File sales files at the end of the day. Prepare sales department mail for post office. Prepare convention kits and collateral daily to be used in house and on sales calls. Make sure all groups are taken care of and all items are set for pre arrival of the group Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients. When your working at the front desk you will check guests in and out, greet guests and make sure all guests have a great stay. Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Front Desk Supervisor Job Description Summary We are seeking a passionate front desk supervisor to join our team! As the front desk supervisor, you will oversee the operations of the front desk and ensure that guests are greeted with exceptional hospitality! You'll manage reservations, handle guest inquiries, and ensure that all our guests have a wonderful experience. Schedule: • Shifts: 8:00 AM-4:00 PM and 3:00 PM-11:00 PM, • Qualified candidates MUST have Opera V5 experience, • At least 1 year of Opera or PMS experience, • At least 1 year of hotel experience, • At least 1 year of front desk experience What you'll do: • Manage the daily operations of the front desk and ensure that all guest inquiries are answered promptly and professionally., • Onboard, Train, and supervise front desk staff to deliver excellent customer service and act as the manager on duty when needed., • Assign tasks and responsibilities to front desk staff and oversee performance to ensure all duties are carried out efficiently., • Update and maintain the reservation systems and ensure that all bookings are confirmed accurately., • Maintain a professional and courteous manner with all guests and handle any complaints or concerns in a timely and effective manner., • Collaborate with other departments to ensure seamless guest experience from arrival to departure., • At least 2 years of experience in a customer service role., • Strong leadership skills with the ability to motivate and guide a team., • Excellent communication and interpersonal skills to interact with guests and team members in a friendly and professional manner., • We offer a flexible schedule with availability to work weekends and holidays., • High school diploma or equivalent; college degree in hospitality or related field preferred.0-3 Years of Payment: • Weekly payments

Job Description Department: Customer Service FLSA Status: Hourly Nonexempt Location: Atlanta, GA | KFTY Position Level: Entry Level Reports To: Customer Service Manager Schedule: Full-time & Part-time (All Shifts) The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service. Position Summary: The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business. Direct Reports: • Represent the company in a professional manager and put the customer first at all times., • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience., • Create memorable service experiences for guests on each visit., • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st., • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls., • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles., • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations., • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required., • Process service and point of sale transactions including billing and payments., • File internal records related to service transactions accurately and efficiently., • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service., • Support a culture of unity and cooperation as a team., • Type email responses to customers or send letters of confirmation for reservation requests., • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually., • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs., • Work with agents and local approved vendors when handling customer requests., • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone., • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift., • Minimum of (1) years FBO or other related experience within the general aviation industry., • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation., • High school diploma or GED certificate., • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire., • Special consideration with prior experience in Total FBO software., • Desire to serve others., • Naturally outgoing with a passion for providing an outstanding customer service experience., • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English., • Strong interpersonal aptitude and ability to work well on a team., • Consistently demonstrated organizational and time management skills., • Ability to multitask on occasion., • Tactful, courteous, and conscience of customer's needs., • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner., • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance., • Basic knowledge and comfort level when using computers., • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook)., • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions., • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements., • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations., • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening., • Operation of motor vehicles., • Ability to handle moderate physical activity outside on ramp operations., • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets., • General office and FBO building conditions., • Regularly sitting, standing, walking around inside and outside., • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge)., • Driving vehicles on active ramp. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Description Front Desk Associate - Tennis Center Capital City Club Brookhaven is a private club located in the historic Brookhaven neighborhood of Atlanta. We are home to a beautiful 18-hole golf course, several unique dining facilities, a large aquatic facility, and state-of-the-art tennis and fitness facilities. We pride ourselves on exceeding expectations in everything we do. Currently, our Tennis Center is looking for enthusiastic, professional, and service-oriented individuals to join our Capital City team. We offer a competitive hourly wage, free parking, holiday/vacation pay, free meals, and opportunities for career development and supportive workplace! Job Summary: This job is a part-time to full-time evening position and must be available evenings and weekends. Responsible for providing and maintaining a clean, positive, and enjoyable experience for all members and guests at the Capital City Tennis Center. Responsibilities and Duties • Wear a tennis staff issued uniform apparel piece that has the club logo, and your name tag, • Maintain a clean, organized, and safe working environment, • Conduct cleaning duties such as swiffering/vacumming shop floor and dusting of retail merchandise fixtures, • Acknowledge members and guests respectfully and promptly when they enter and depart the Tennis Shop, • Receive incoming phone calls, book reservations, answer questions and relay messages, • Communicate effectively and enthusiastically with great member and guest service, • Responsible for the sales transactions of all apparel and merchandise in the Tennis Shop, • Assist the Tennis Operations Manager with merchandising tasks and monthly shop inventory, • Must be at least 18 years of age, • Great customer service skills, • Proficient in Microsoft Office software (specifically Excel, Word, Publisher, and Outlook), • Ability to work weekend and holiday shifts, • CRP/AED certification, • Excellent interpersonal, communication, and organizational skills, • Show strong interest and comfortability in the fitness and health field, • Excellent multi-tasker All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment. Powered by JazzHR mwVU4OrgZe

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling (full-time and part-time options), • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Job Description Job Title: Reception Manager Location: Atlanta Reporting to: Guest Experience Manager 'GEM' Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the first point of contact for our guests, setting the tone for their entire experience. You will oversee the reception team, manage reservations and walk-ins efficiently, and uphold the highest standards of hospitality. Your leadership will be key in driving exceptional service and maintaining a smooth operational flow at our front desk. Creating Memorable Moments The Reception Manager will play a vital role in creating unforgettable first impressions, ensuring every guest feels valued the moment they step through our doors. From the warm welcome at check-in to the seamless coordination of their experience, you will set the tone for an exciting and immersive visit. Your ability to engage with guests, anticipate their needs, and create a buzz of excitement will be instrumental in delivering a world-class experience. By leading with energy and enthusiasm, you will inspire your team to go above and beyond, making every arrival a memorable moment that sets the stage for an exceptional visit to F1 Arcade. Key Areas of Responsibility Skills Required • Experienced Leadership 2+ years of leadership experience in a fast-paced hospitality or entertainment environment., • Strong Communication & Problem-Solving Exceptional communication and problem-solving skills., • Organizational Excellence Strong organizational abilities with a proactive, hands-on approach., • Team Leadership & Motivation Proven ability to lead a team with enthusiasm and professionalism., • Flexible Schedule Availability Availability to work various shifts, including evenings, weekends, and holidays. Positive Energy Integrity Team Spirit Basic Physical Requirements When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly. Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices. F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling (full-time and part-time options), • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Join the team redefining luxury hospitality in Atlanta. Join FORTH. You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax? We create that feeling, with passionate people like you. FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments. We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too. If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can. The Coordinator will work closely with the General Manager and Director of Sales, and will have the opportunity to get Full-Time hours working with our Front Office Management Team to continue efforts to deliver outstanding guest service and financial profitability! You will be responsible for establishing a strong tie with our customers and working very closely with the customer in setting up their group details, as well as any banquet/catering functions. You will also play a vital role in creating an Excellent and memorable stay for our guests. Your responsibilities include warmly welcoming, guests, providing exceptional service in person or over the phone, and ensuring smooth check-in and check-out processes. Essential Functions • Answer incoming calls and direct or handle appropriate requests., • Answer calls and/or contact clients to follow up on specific information (room list, billing information, etc.). Follow through with reservations, front desk, and accounting accordingly., • Secure rooming lists, direct bill applications, tax exempt forms, VIP names, VIP amenities, and complimentary rooms in a timely manner for all incoming groups., • Effectively complete all group resume documents for processing and distribution to all appropriate departments, • Continually update and detail already definite bookings and existing accounts within the allotted time period (3 weeks) for distribution to all appropriate departments., • Conduct hotel tours when needed or appropriate. Requirements • Bachelor's degree from a four-year college or university; or equivalent combination of education and experience preferred, • One to two years in related experience and/or training., • Microsoft Office proficient - Word & Excel, • Basic reading, writing, and math skills, • Regularly required to talk, hear and interact with guests, • Frequently required to stand and use hands to finger, handle, or feel objects, tools, or controls, • Occasionally required to walk, sit, and reach with hands and arms, • Frequently required to lift and/or move up to 10 pounds, and stand for long periods of time., • May be required to work nights, weekends, and/or holidays

Job Description OVERVIEW: A people first, hospitality restaurant group with multiple concepts and a core philosophy that defines its culture as serving the person who is serving the guest seeks a GM for one of its popular high volume restaurant concepts in Atlanta. The culture of the brand focuses on treating and serving the team with dignity, respect, and care. This concept brings a seaside restaurant vibes to landlocked Atlantans with high-quality, sustainably sourced seafood and beach-food classics. The General Manager leads all aspects of restaurant operations by leading the team in an open, positive and approachable manner. He/she monitors the restaurant in its entirety, controls reservations and seating and oversees menu changes in addition to hiring, training and developing all staff. He/she monitors the service and performance of the team and is able to anticipate guests’ needs to proactively and effectively ensure guests’ total satisfaction. The General Manager leads daily meetings while fostering an educational and positive work environment. REQUIREMENTS: • 10-years of progressive restaurant experience preferred, five of which are in senior management., • Experience in a high volume, full service environment, • Passion and proven results in delivering warm hospitality to guests and team alike, • Experience in fine dining or award winning full service restaurants is preferred, • Financial acumen: can read and lead a P&L, • Passion for quality ingredients, great wine/beverages, and amazing service BENEFITS • Salary $100,000 – $120,000/yr. DOE, • Relocation for out of state candidates, • Generous quarterly bonus program, • Full benefit eligibility after 30-days of employment. Major Medical, Dental, Vision, Life Insurance, • A supportive culture and ethical work environment, • Dynamic performance-based raises and promotions, • Paid Time Off, Childbirth Recovery Leave and Parental Leave to support a healthy work-life balance, • Significant Long-term Retention bonuses, • Family time on most major holidays: New Year’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day, • 50% discount at the restaurant groups restaurants in Atlanta, Charlotte, Nashville, Houston, Raleigh, and Winter Park, • Specialized leadership classes and personalized support for career advancement, • Employee-led Mentorship programs, Advisory Council and Safety Committee, • EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job DescriptionBenefits: • Employee discounts, • Flexible schedule Job Summary: Our Server team members are our brand ambassadors, ensuring guests experience a fun, relaxed and exceptional dining experience. Servers are expected to be approachable, friendly, hospitable and professional, ensuring JINYAs service standards are properly executed. Servers are responsible for ensuring our guests receive the best dining experience through execution of steps of service. All servers work in unison contributing to the guests dining experience by providing amazing service and full menu knowledge. Primary Responsibilities: Serve guests in a professional and positive manner, including but not limited guest food and beverage orders, delivery of food and beverage and ensuring exceptional dining experience. Utilize JINYAs steps of service, up-selling techniques and proper menu knowledge guiding guests to daily specials, ensure dietary needs and delighting our guests to our unique offering of ramen and tapas Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. Engage with guests to ensure a great dining experience Embrace the JINYA culture and participate in collective proper company greeting, such as Irasshai and Arigato Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations. Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation, when needed Ensure cleanliness of service station, including any area visible to guests upon seating Support team members in front of house operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing pates or glasses, resetting tables or other necessary items as requested or needed Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns Know restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant Promote and executes JINYAs core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity Complete projects and/or tasks as requested or required by manager(s) or supervisor(s) REQUIRED COMPETENCIES: Minimum 2-3 years server experience, preferably in a high-volume atmosphere Outstanding and professional verbal and written skills; with strong ability to multi-task. Positive attitude and ability to work well under pressure Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence Willing to follow instructions and ask questions for clarification, if needed Understand or experience in operating POS system or Host System (OpenTable or similar) Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations Must be dependable and reliable. Self-motivated and self-initiated to ensure restaurant is clean and presentable to guests Experience working in a multi-cultural environment Ability and willingness to work flexible hours, including weekends and holidays Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver through restaurant with limited space Required Education: Be able to write and speak English Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates Work Environment: This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the kitchen and operate tools such trays, glassware, places and other restaurant equipment. Servers will occasionally ascend/descend ladder to reach overhead items, if needed. Servers will frequently communicate with staff, guests and other team members; must be able to exchange accurate and factual information in all cases. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member is required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Team member must be able to distinguish between sweet, savory and other food flavors. Team member will work indoor and outdoor environment, which might be hot, humid and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time. Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: Sheraton Galleria, Atlanta is a beautifully renovated hotel, ideally located just minutes from Truist Park, home of the Atlanta Braves. With 278 rooms and 5,000 sq. ft. of meeting and conference space, our hotel provides a dynamic and welcoming atmosphere for both business and leisure travelers. Boasting modern amenities, stylish design, and an unbeatable location near one of the city’s most exciting sports and entertainment hubs, we offer a unique experience for our guests. If you have a passion for planning and executing exceptional events, developing client relationships, and driving sales success, we want you to be part of our team! As an Catering & Event Sales Manager, you'll play a pivotal role in bringing our hotel’s event offerings to life, ensuring our clients have a memorable experience while maximizing revenue. Your responsibilities will include: • Solicitation of new and existing accounts to meet and exceed revenue goals through telephone/e-mail, solicitation, outside sales calls, virtual/site inspections and written communication, • Responsible for booking Catering Only Business and Detailing all Banquet and Catering Events and execution, • Book new catering business also the ability to detail the events, • Achieve catering booking goals, • Work with the operation team to execute group, meeting, and event business, • Develop and execute strategic plans to maximize revenue. Meet sales goals through the development of new customers as well as nurturing existing client relationships, • Quote rates and availability to customers from catering leads alongside revenue management for optimal pricing, • Upsell to current groups and events, • Communicate effectively with all hotel departments but also work independently, • Set-up and execution of events as needed, • Work with client directly to form Banquet Event Orders allowing the group to accomplish their goals, • Assist with other areas as assigned by the General Manager, Director of Sales and Marketing, Director of Group Sales, and VP of Sales and Marketing, • Work with outside catering companies and local vendors to execute successful events, • Log all sales related activity in the sales software system, • Utilize onsite reservation system- Lightspeed experience preferred to manage group reservations Sheraton Galleria has recently completed a stunning renovation, bringing new life and modern sophistication to our hotel. As part of our team, you’ll enjoy: • Competitive salary plus quarterly and annual bonus, • A dynamic work environment in a newly refreshed space, • Opportunities for career growth and development within StepStone Hospitality, Inc., • A chance to engage with guests from around the world in one of Atlanta's most sought-after locations, • Free Parking, • Free Breakfast, • Knowledge of CI/TY and Marriott systems to include Lightspeed, • Proficient in Microsoft Word, Office, Internet Explorer/Google Chrome, • Well organized and detail oriented, • Ability to work independently, • Display initiative, perseverance and analytical skills, • Effective communication & additional language ability preferred., • Must have a comprehensive knowledge of all hotel departments and functions., • Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations., • Ability to timely obtain any required licenses or certificates.

Job DescriptionJob Title: Host FLSA Status (US): Hourly Direct Oversight: Restaurant Operations Reports To: General Manager Job Summary: Our Host team members are the first representation of JINYA brand. Our Host expectations are to showcase our friendly and approachable atmosphere through continuous smiles, cheerful, energetic and engaging disposition, and always exude positivity and professionalism. Host team members support the front of house team, including servers, food runners and management, with direct or indirect guests needs and ensuring an amazing dining experience. Primary Responsibilities: • Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. Engage with guests to ensure a great dining experience, • Embrace the JINYA culture and participate in collective proper company greeting, such as Irasshai and Arigato, • Provide guests with menus, answering any initial questions and assisting guests with any special accommodations, • Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations. Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation, • Ensure cleanliness of Host station, including front door or any area visible to guests upon arrival, • Support front of house team operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing pates or glasses, resetting tables or other necessary items as requested or needed, • Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns, • Know restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant, • Promote and executes JINYAs core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity, • Complete projects and/or tasks as requested or required by manager(s) or supervisor(s) REQUIRED COMPETENCIES: • Restaurant experience is a plus, • Outstanding and professional verbal and written skills; with strong ability to multi-task., • Positive attitude and ability to work well under pressure, • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence, • Willing to follow instructions and ask questions for clarification, if needed, • Understand or experience in operating POS system or Host System (OpenTable or similar), • Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations, • Must be dependable and reliable. Self-motivated and self-initiated to ensure restaurant is clean and presentable to guests, • Experience working in a multi-cultural environment, • Ability and willingness to work flexible hours, including weekends and holidays, • Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver through restaurant with limited space Required Education: • Be able to write and speak English PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member is required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Team member must be able to distinguish between sweet, savory and other food flavors. Team member will work indoor and outdoor environment, which might be hot, humid and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time. Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionRevenue & Reservations Manager Reports to: Director of Sales (with a dotted line to the VP and Regional Director of Revenue Management) Supervises: Reservations/Group Coordinators Position Summary The Revenue & Reservations Manager plays a key role in maximizing hotel revenue and optimizing room inventory utilization. This position oversees the reservations department while actively supporting the hotel’s revenue management strategies. The ideal candidate is a data-driven leader who can balance operational efficiency with strategic insight, ensuring accurate reservations, effective pricing, and optimal distribution to drive profitability and guest satisfaction. Key Responsibilities Leadership & Team Development * Supervise, train, and mentor Reservations, Group, and Sales Coordinators to ensure accuracy, efficiency, and adherence to hotel standards. * Manage team schedules, workflow, and performance evaluations. * Foster a culture of collaboration, accountability, and service excellence. Revenue Strategy & Analysis * Partner with the Revenue Management team to execute rate strategies, inventory controls, and distribution tactics across all channels. * Monitor pickup, pace, and demand trends to identify revenue opportunities and recommend adjustments. * Support daily, weekly, and monthly forecasting with accurate data on reservations, cancellations, and group activity. * Participate in weekly revenue meetings and contribute actionable insights from booking trends and market analysis. * Ensure consistent application of rate parity and pricing integrity across all systems and third-party platforms. Reservations Operations * Oversee all incoming reservations from the call center, website, OTAs, and GDS, ensuring accuracy in rates, room types, and guest details. * Maintain group blocks in PMS, monitor pickup, enforce cutoff dates, and collaborate with Sales and Events on adjustments. * Audit reservations daily to identify and correct discrepancies, duplicates, or overbooking risks. * Act as the primary liaison between the hotel and the offsite call center to ensure updated information on availability, promotions, and policies. * Respond to guest and partner inquiries with professionalism and efficiency. Reporting & Performance Metrics * Prepare and distribute daily, weekly, and monthly reports on occupancy, pickup, pace, and revenue performance. * Analyze booking behaviors, conversion rates, cancellation patterns, and channel production. * Provide recommendations to improve booking efficiency, conversion, and revenue outcomes. Collaboration & Communication * Work closely with Front Office, Housekeeping, Accounting, Sales, and Marketing to ensure alignment between guest expectations, operational needs, and revenue goals. * Maintain and enhance standard operating procedures for reservations and revenue management processes. Qualifications * Minimum 3 years of experience in hotel reservations, revenue management, or front office operations; at least 1 year in a supervisory capacity. * Strong understanding of revenue management concepts, pricing strategy, and market segmentation. * Experience with hotel PMS and CRS systems; OTA and GDS familiarity preferred. * Advanced proficiency in Microsoft Office Suite and revenue tools such as IDeaS, SynXis, or HMS. * Exceptional analytical, problem-solving, and organizational skills. * Strong leadership and communication abilities, with a focus on developing high-performing teams. Additional Requirements * Ability to thrive in a fast-paced, analytical, and results-oriented environment. * Strong attention to detail and a proactive approach to optimizing revenue performance. * Collaborative mindset with a passion for guest service and continuous improvement.

Job Description Bilingual Administrative Assistant Temp to perm: $24–$26 per hour Full-time, Monday–Friday, daytime hours Key Responsibilities • Assist with weekly payroll for employees, • Provide light HR support, including onboarding assistance, • Provide professional customer service and positive interactions while processing day-to-day administrative items and supporting local business unit staff, • Perform administrative services including processing mail, overnight mailings, photocopying, filing, sending faxes, phone list updates, invoices, and ordering supplies and stationery, • Manage department head/manager’s calendar, meeting schedule, and contacts, • Edit and assemble documents and reports for department head/manager, • Assist with general office inquiries from staff, owners, and others; provide proactive escalation as appropriate, • Create and maintain organizational and seating charts for office, • Understand contract and bonding process and escalation procedures, • Organize and assist during meetings; record, transcribe, and distribute meeting minutes, • Maintain knowledge of business unit/headquarters’ historical information to support managerial decision-making, • Arrange travel reservations, business accommodations, prepare itineraries and agendas, • Process department head/manager’s expense reports, • Maintain organized filing systems and coordinate document retrieval schedules, • Embrace company culture, values, and Diversity, Equity, and Inclusion (DE&I) initiatives, • Provide team support and relief of others' job duties during times of need, • Contribute ideas for continuous improvement and effectiveness of team, • Assist with special projects and coordinate events, • Other duties as assigned Qualifications • High School Diploma or GED and minimum of 5 years of relevant administrative assistant experience in construction or related industry required, • College degree and/or relevant administrative skills certification, a plus, • Construction or service industry experience, a plus, • Bilingual in English and Spanish required, • High degree of detail, accuracy, and organizational skills, • Ability to maintain confidential information, • Work independently with some oversight and as part of a team, • Approachable, proactive, positive, and professional attitude, • Strong verbal and written communication skills, • Ability to conduct research and effectively proofread, • Good judgment to solve problems, escalate issues, and prioritize responsibilities, • Proficiency in Microsoft Office Suite and general office equipmentCompany DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Job Description Our Premier client is looking for an Assistant Front Office Manager for a luxury hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE is a plus. The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. DUTIES & RESPONSIBILITIES: • Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained., • Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews., • Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents., • Assist with luggage and storage concerns., • Anticipate and handle guest issues and concerns., • Escort VIP’s to rooms whenever possible., • Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby., • Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape., • Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance., • Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries., • Assign duties for shifts; assist in opening and closing of shifts., • Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization., • Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel., • Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments., • Review and analyze daily balance summaries, current room status reports and incoming arrival reports., • Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: • Understanding of the luxury & quality environment., • College or Vocational Degree required., • Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience., • Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: • Must be able to lift equipment, supplies, etc. of at least 30 pounds., • Must be able to resolve problems, handle conflict, and make effective decisions under pressure., • The role may require extended periods of time on your feet, especially during peak hotel hours or events., • Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities., • Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job Description Overview The Sales Administrative Assistant is the first point of contact for all guests calling or visiting the Sales Office. This position is responsible for assisting with the daily activities and administrative functions for the Director of Sales and Marketing and ultimately all the sales and catering managers. Responsibilities • Answers sales phone lines in a timely manner, • Takes messages, handles customer requests and forwards leads/inquiries to the Sales Lead Coordinator immediately. Communicate requests to appropriate departments., • Performs daily office duties including, but not limited to, filing, faxing, copying, creation of files, gift certificates, retrieving and delivering mail, and creating and delivering amenity requests with cards to Star Services., • Ensure that any DOSM VIP reservations are entered into the PMS and coordinate amenity and card., • Control of parking validations and log system., • Taking, typing and distribution of meeting minutes from monthly sales meeting., • Prepares and distributes all correspondence, including letters, emails, etc. for DOSM or other sales managers as needed. Ensures that all correspondence is 100% accurate., • Schedules and prioritizes work load for the DOSM., • Generate the Weekly Sales Activity Report, • Distribute monthly forecast., • Ability to generate 30-60-90 day forecast as needed by Director of Sales & Marketing., • Maintain Reference Library, association memberships, trade show information, & mailing lists., • Works with the IT Manager to create necessary reporting for DOSM., • Develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact., • Provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services., • Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies., • Develop and utilize a working knowledge of all sales managers’ in-house groups and arriving groups over a rolling 10 days cycle., • Provide support when Director of Sales and Marketing and/or other administrative support personnel are out of the hotel., • Perform daily and weekly tasks as outlined by the Director of Sales and Marketing., • Have a personal impact, taking responsibility and using initiative to resolve issues., • Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed., • Maintain a high level of professionalism in dealings with customers., • Be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance., • Be flexible, responding quickly and positively to changing requirements., • Maintain team focus by showing co-operation and support to colleagues in the support of department goals., • Maintain filing system. File contracts and correspondence daily., • Scheduling of appointments for Director of Sales and Marketing., • Computer support: Word processing, spreadsheets, databases, e-mail and Windows applications – PowerPoint for DOSM and Sales Team., • The ability to effectively execute/maintain the sales process through handling of site tours as needed and inquiry calls, • Checks email daily and distributes potential sales leads to the lead coordinator., • Knowledge of Hard Rock Hotel New Orleans food and beverage operations., • Assists in organizing tradeshows and sending collateral to customers., • Assists other Sales Assistants, Coordinators, and Sales Managers as needed, or as business levels require., • Collating and copying informational and marketing packets for meetings; mailing as requested., • Ensure all site inspections and client visits to the hotel are successful by detail planning and communicating accurate details in advance to all departments. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • High school diploma or equivalent experience and training, college degree preferred., • Two years' experience, preferably in the hospitality industry or a catering / sales field., • Luxury hotel experience preferred. SKILLS • High energy with effective and influential people skills. Positive attitude and the desire to motivate others., • Highly organized and detail oriented., • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming., • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas., • Strong communication and listening skills, including strong reading, and writing ability., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing., • Strong command of software applications, especially Microsoft Office (Outlook, Word, Excel, PowerPoint), Delphi event management system, and Opera., • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy., • Fluency in English: additional languages preferred. PHYSICAL DEMANDS • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Ability to obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS • Understanding of hotel operations and lifestyle hotels preferred., • Passion for music and knowledge of music trends preferred.

Job Description Join the team redefining luxury hospitality in Atlanta. Join FORTH. You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax? We create that feeling, with passionate people like you. FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments. We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too. If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can. A Night Auditor is responsible for checking the guests in an efficiently manner and can use their name throughout the process. The person having this position must deliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence. They will assist in all aspects of the Front Office areas which may include, but not limited to bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations. Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Essential Functions & Responsibilities • Greet every guest promptly with a smile and maintain eye contact, • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel, • Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., • Check in guests, assure that guest is assigned type of room requested and the correct rate is charged., • Settle guest bills accurately, • Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed, • Reconcile all transactions at the close of each shift, • Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality, • Accept reservations, changes and cancellations in the absence of Reservations Department Staff, • Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department, • Understand all aspects of the Front Office in the hotel’s Property Management System, • Possess knowledge of all hotel services, facilities, outlet operating hours and amenities, • Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency, • Record all revenue and statistics, complete daily reports, segment room and house reports to proper departments, • Audit guest accounts to ensure that rate and billing is correct, • Audit house and group accounts ensure that postings to these accounts are in accordance with group resume, • Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions, • Be familiar with all safety and emergency procedures including OSHA requirements Reporting Relationships Reports directly to: Front Office Manager and Assistant Front Office Managers Also works for: General Manager Directly supervises: N/A Indirectly supervises: N/A Knowledge, Requirements and Skills • High-School diploma or GED required., • One (1) year hotel or related experience preferred, • Excellent reading, writing and oral proficiency in the English Language, • Excellent organizational skill and attention to detail, and ability to multitask, • Excellent communication skills both written and verbal, • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, • Must be able to maintain confidentiality of information, • Must be able to work a flexible work schedule including evenings and weekends, • Able to handle a large volume of guest interactions in an efficient and courteous manner;, • Proficient in Microsoft Office, Internet and other hotel programs (i.e. Property Mgmt System), • Work well under pressure, requires being a team player Working Conditions/Environment • The noise level in the work environment is usually moderate, • The person having this responsibility may have to lift up to 50lbs on a daily basis, • The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day, • The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Our Premier client is looking for an OVERNIGHT Assistant Front Office Manager for a Five Star Hotel in Charleston, SC. The primary role of the OVERNIGHT Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE IS PREFERRED. DUTIES & RESPONSIBILITIES: * Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained. * Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. * Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents. * Assist with luggage and storage concerns. * Anticipate and handle guest issues and concerns. * Escort VIP’s to rooms whenever possible. * Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. * Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape. * Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. * Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. * Assign duties for shifts; assist in opening and closing of shifts. * Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization. * Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. * Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments. * Review and analyze daily balance summaries, current room status reports and incoming arrival reports. * Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: * Understanding of the luxury & quality environment. * College or Vocational Degree required. * Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience. * Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: * Must be able to lift equipment, supplies, etc. of at least 30 pounds. * Must be able to resolve problems, handle conflict, and make effective decisions under pressure. * The role may require extended periods of time on your feet, especially during peak hotel hours or events. * Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. * Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job DescriptionFOH Manager – FullService Restaurant Location: Atlanta, GA Compensation: $22–$24per hour| Guaranteed 40hrs/week (45–50hrs during peak) The newest dining destination at one of Atlanta’s premier cultural venues is seeking a poised, guestcentric FrontofHouse Supervisor. You’ll guide daily floor operations, lead a polished service team, and ensure every visitor enjoys an exceptional Atlanta hospitality experience. With another concept opening soon on property, this is an opportunity to grow with a flagship Atlanta institution. What You’ll Do • Oversee all FOH shifts, coaching a calm, professional team that embodies authentic Atlanta hospitality, • Uphold service standards, table touches, and guestrecovery procedures for local patrons and visitors alike, • Manage daily cash outs, labor reporting, and opening/closing checklists, • Coordinate with culinary leadership to maintain seamless kitchentofloor communicationWhat You Bring, • 2+years FOH leadership in an upscale or highvolume setting, • Proven ability to stay composed under pressure and model a guestfirst mindset, • Working knowledge of POS, reservations, and scheduling systems, • Appearance standards aligned with company policy (no face/neck tattoos; no nose piercings)Perks & Benefits, • Medical, dental, vision, 401(k), PTO, and more, • Closed every Monday, • Employee dining discounts, • Clear path to advance into future concepts opening

Job DescriptionDescription: Midwood Concierge and Housekeeping Manager Job Summary: The Midwood Concierge and Housekeeping Manager is responsible for overseeing and managing the Midwood Cottage operations, and supervising housekeeping services to ensure an exceptional experience for Members and guests. This role combines event coordination, guest services, and facility management to deliver seamless, high-quality service across all areas of the Club. The position requires strong leadership, organizational skills, and a commitment to excellence in hospitality. This position pays $65,000.00/year. We also offer free meals while on duty, free parking, employee golf available on most Mondays, employee recognition opportunities and employee appreciation events. If this sounds like the right opportunity to advance your career in finance, apply today! Essential Duties & Responsibilities: Guest Experience & Cottage Management: Oversee all reservations and guest services for Midwood Cottage, ensuring a welcoming and well-prepared environment. Coordinate guest itineraries including entertainment, golf tee times, activities, and transportation. Maintain cleanliness, organization, and readiness of the cottage through routine inspections and collaboration with housekeeping and maintenance teams. Manage inventories, purchasing, and cost controls for cottage supplies. Ensure accurate billing for bookings and additional services, complete consumption and sales reports. Housekeeping Operations: Supervise housekeeping staff, including recruitment, training, scheduling, and performance management. Ensure high standards of cleanliness and presentation throughout guest rooms, cottages, and public areas. Conduct routine inspections and coordinate with maintenance for repairs and special requests. Manage housekeeping inventory, ordering, and cost control. Administrative & Departmental Support: Prepare staffing schedules, payroll information, and maintain detailed records of inspections and inventories. Ensure all safety procedures are followed during events and guest stays. Qualifications: Experience in overnight accommodations management and housekeeping supervision; private club experience preferred. Exceptional leadership, communication, and organizational skills. Ability to multitask and manage high-pressure, fast-paced environments. Flexible schedule including weekends, early mornings, and evenings. ABOUT CHEROKEE TOWN & COUNTRY CLUB: Chartered in 1956, Cherokee Town and Country Club is recognized as one of America's premier private clubs. Our Town Club occupies the famed Grant Estate on West Paces Ferry Road in Buckhead and our Country Club is located near the Chattahoochee River in Sandy Springs. The excellence of our facilities, combined with our commitment to the highest standards in dining and member services, has brought the club an extraordinary number of honors and awards throughout the years. We are in the "happiness business" and believe in a positive "What can I do? How can I help?" attitude. We refer to our high expectations for our staff as the "Cherokee Standard". We value our employees for their hard work and dedication. Here at Cherokee Town & Country Club, we are proud of our top-notch working environment supported by a high-quality team management approach that includes competitive wages and awesome perks. Reports To: Country Club Manager Requirements:

Job Description About the Role: We are hiring a General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Atlanta Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market. About the Team: Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Atlanta Market. General Managers report up to Regional Managers and are imperative to Landing’s success. What You’ll Do: • Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels., • Form partnerships with and oversee property housekeeping teams., • Evaluate property and home condition, ensuring inventory meets Landing standards, • Oversee market metrics, • Monitor and resolve member support tickets through all member communication channels, • Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases, • Simultaneously complete multiple daily tasks and build processes for the future, • Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth, • Build weekly market performance reports and present to Field Operations leaders, • Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue., • Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution., • This is an In-Market position., • 1+ years of property management, hospitality experience, Food and Beverage, Guest services or Customer service, • Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up., • Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization., • An obsession with customer experience and satisfaction, • Ability to thrive in high-growth environments and an evolving startup atmosphere, • Experience using data and metrics to drive improvement, • Strong organizational and leadership qualities, an over-communicator, proactive ownership style, • Ability to earn trust of leadership, work independently, and drive results with minimal supervision, • Hands on mentality to jump in and get things done when it counts Benefits & Perks: Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you! • Competitive Salary $55,000- $75,000 Annual, • 20% Monthly performance bonus, • Stock options, • Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA, • We’ve got you covered with a 401(k) plan and access to ImmediatePay, • Feel relaxed with super generous PTO policy, • Opportunities for upward mobility - we want you to grow with us! 3Td4ZlknMK