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Job Description The Study at University City is currently seeking a Guest Service Supervisor, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities • Communicates with the Engineering Department regarding any maintenance requests from the guests., • Checks AM and PM discrepancy reports., • Has full understanding of software system and assists with reservations., • Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc., • Assists Guest Service Agents by checking guests in and out of the hotel., • Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Receives money from guests for payment of hotel charges and makes correct change., • Handles checks and credit cards received from the guests for payment of hotel charges., • Gives directions to hotel facilities, rooms and local area attractions., • Provides for a safe work environment by following all safety and security procedures and rules., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue., • Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area., • Trains all new Guest Service Agents. Fundamentals • Ability to maintain a friendly, cheerful and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer facing role., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift including evenings, weekends and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR Zu9IHTdlCX

Job Description Job Title: Assistant Food & Beverage Manager Reports to: Food & Beverage Director Department: Food & Beverage Location: Union League Liberty Hill (800 Ridge Pike, Lafayette Hill, PA 19444) This is a MORNING position. Shifts start at 7am daily. Objective: Responsible for food and beverage front of house service in Marquis. This position also oversees the mini-bar program as well as assists in Grays restaurant when needed. Hires, trains, and supervises staff and ensures that the wants and needs of club members and guests are consistently exceeded. Responsibilities: • Works with Director of Food and Beverage and Human Resources to hire and schedule all front of house staff., • Implements policies and procedures for food and beverage in keeping with the League’s standards., • Manages the long-range staffing needs of the department – servers, honor bar attendants, etc., • Monitors and take corrective action as necessary, to ensure that the sales and cost goals are attained., • Ensures that all safety and sanitation procedures are in implemented and followed., • Actively manages service on the floor, while building rapport with both staff and members., • Manages large party reservations and stays on top of large groups in house., • Has excellent service recovery. Handles and tracks member and guest complaints., • Makes members and guests experiences personal., • Work closely with the PM shift, type/print menus as needed, set up dining room as needed., • Develops and measures interesting ways of promoting and marketing dining functions., • Works with the Director and Marquis Managers on strategic planning for the room., • Records all sales in excel. Submits monthly numbers/summaries shared spreadsheet., • Understands staff service charges and work with other F&B managers to complete payroll., • Other duties as assigned. Skills and Requirements: • Self-directed and proactive, • Work well with other employees, including chefs and dining staff, • Manage time efficiently, • Even tempered, • Efficient and organized, • Professional appearance and manner, • Excellent customer service, • Detail-oriented – accurate data entry, strong oral and written communication, • 3 years of food and beverage experience required, • 1 years of food and beverage management experience preferred but not required, • Weekends and holidays/flexible work schedule, • Proficient in Microsoft Windows/PC. Ability to learn computer programs such as Outlook 365, Accubar, Jonas, Sevenrooms, and ADP Compensation: • Fair wages and safe working environment, • Employee meals, • Energetic, multi-faceted, team-oriented work atmosphere, • Exposure to a national market, • Opportunities of promotion from within, • Educational funding for employees and Scholarship opportunities for employee children and grandchildren, • Uniforms (for uniformed employees), • Paid time off (for full-time employees), • 401k retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees), • Choice of two medical insurance plans through Independence Administrators (for full-time employees), • Dental insurance (for full-time employees), • Employer paid life insurance and disability program (for full-time employees)

Job Description POSITION TITLE: Customer Care Specialist – Part Time LOCATION: Cherry Hill Service Center MISSION: Accepts and implements the Girl Scout Mission to build girls of courage, confidence and character who make the world a better place. Agrees to pledge and uphold the Girl Scout Promise and Law. CUSTOMER IMPACT STATEMENT: The Customer Care Specialist serves as the first point of contact for inquiries via phone, email and web submissions. The incumbent is responsible for providing the highest level of customer service to all members/customers, both external and internal (staff). Reports to the Manager of Customer Care PRIMARY ACCOUNTABILITIES (may include, but not limited to): Supports functions of a multi-channel contact center • Answers incoming calls/requests, • engages in problem-solving and provides solutions, • manages and responds appropriately to all inquiries including but not limited to email, in-person, and phone using the case management solution guidelines of the CRM of record - SalesforceProvides high quality customer service, • Ensures and provides quality service to both internal (staff) and external customers, • Answers inquiries by clarifying desired information, researching, locating, and delivering findings, • Maintains contact center database by entering information accurately and quickly, • Enhances organization reputation by providing positive customer experience for all those contacted, etiher through email or by phoneProvides functional support through the use of council's CRM for all departments, • Data entry of back office registrations, • Supports functional tasks within the CRM(s) of record, • Clerical functions, management of department files and folders, paper handling as required, • Responsible for the maintenance of the database with the fullfillment of QC reports in Personify and Salesforce, • Works with Database Administrator to resolve errors from Boomi reports, • Use of Doubleknot for registration of property reservations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Minimum Education and Experience * High School diploma or equivalent experience required. * Experience and knowledge of Girl Scouts preferred. Skills: Business technology expertise - Strong user computer skills in Microsoft Office including Word, Excel, and Outlook. CRM experience, especially Salesforce, desirable. Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice. Adaptability & Flexibility - Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems; adapts approach, goals, and methods to achieve solutions and results in dynamic situations; copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change; recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Interpersonal Relations - Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online. Problem-Solving - Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems. Other Considerations: * Evening/weekend work is required * Ability to work flexible schedule * Must provide own transportation for travel within the council jurisdiction * Reliable transportation required • Other duties as required Physical Requirements: * Ability to be mobile and/or sitting for extended periods of time. * Ability to lift up to 25 pounds of paper or equipment. * Strong Manual dexterity and fine motor skills to operate computer keyboard, calculator, copier machine etc. * Ability to visually inspect web-based reports, computer terminals, and other data for accuracy and understanding. * Ability to effectively communicate with customers and staff over the phone. Schedule: 2-3 days per week depending on demand

Job Description Weekends & Holidays are a MUST Prior HOTEL experience is a Plus Selected candidate must be customer conscience, outgoing, reliable, positive attitude & dependable. Customer Service is so important. We are in the top 5 on TripAdvisor and we must stay in the top 5! Shift hours - 11pm-7am Job Summary Supervises front desk operations during the 11pm - 7am shift. Will prepare daily report for the General Manager. Also will assist or perform general front desk duties. Work Performed 1. Lock down hotel., 2. Check reservation system for lost messages or reservations., 3. Review all correction, phone, paid out, and laundry vouchers for correct posting., 4. Post room charges., 5. Post credit card charges., 6. Balance register readings with total charges for the day., 7. Run all management reports., 8. Assemble reports and file audit., 9. Perform the function of a Guest Service Representative/Agent; a. Greets the guest in a friendly and professional manner. b. Performs check-in and check-out of guests. c. Serves as an information agent for hotel guests and handles their needs or directs information to satisfy guests’ needs. d. Posts payments, charges and credits. e. Confirms, Changes, Cancels and makes reservations. f. Deal efficiently with customer complaints. g. Will be dressed in proper uniform. h. Ensure good public relations. i. Receives monies in payment for hotel services and posts the information. j. Check the credit of guests. k. Any other task assigned by General Manger l. The physical appearance of the front desk, lobby & public areas are maintained and presented in a safe, secure, clean and attractive manner and are organized in a manner which allows for efficient operation. m. Ensure that all policies, procedures, federal, state and local ordinances with regards to personnel, security, cash handling, guest relations and safety are complied with. 10. Prepare groups and transient arrivals that day by blocking rooms and special requests. Qualifications 2. Clerical skills with some background in use of computers would be preferable., 3. Interpret a variety of instructions furnished in written, oral and diagrammatic form., 4. May, on occasion, lift up to 50 pounds., 5. Must be able to reach, handle and feel., 6. Talking: must be able to express and exchange ideas by means of the spoken word., 7. Hearing: Must be able to perceive the nature of sounds by the ear., 8. Seeing: Must have clarity of vision at 20 feet or more, must possess three-dimensional vision, and be able to identify and distinguish colors., 9. Works inside in a controlled climate., 10. Must be able to make arithmetic calculations involving fractions, decimals and percentages.

Reports To: Front Desk Manager / General Manager.Job Summary: The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience.This position is responsible for handling check-ins, check-outs, reservations, and guest in

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: $18.00 - $19.00 hourly Responsibilities: • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Make sure every hotel guest has a pleasant stay, • Process additional administrative, bookkeeping. and accounting procedures as required, • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel managementQualifications:, • Requires a flexible schedule that allows for overnight shift hours, • Must be computer proficient; experience with accounting or reservation software is a bonus, • Some college is preferred but a high school diploma or equivalent is required, • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required, • Great communications. and excellent customer service skills are requiredAbout Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: $21 hourly Responsibilities: • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Ensure all guests feel they are having an exceptional experience at the property, • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as requiredQualifications:, • Some college is preferred but a high school diploma or equivalent is required, • Flexible overnight hours are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Must be computer proficient; experience with accounting or reservation software is a bonus, • Outstanding communication skills and excellent customer service skills are requiredAbout Company The Crowne Plaza/Fairfield Inn Valley Forge - King of Prussia is located next to the King of Prussia Mall, one of the largest retail spaces in the US, located directly across from the hotel. Other nearby popular destinations include Valley Forge National Park and Greater Philadelphia Expo Center. Downtown Philadelphia, a must-visit choice for those who'd like to experience the area's historic landmarks, is just a short drive away. 18 event spaces totaling 24,000 square feet provide the perfect backdrop for your next business or social event.

Job Description Position Overview: The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts. Essential Duties & Responsibilities: • Willingness to accept the most effective role, • Welcomes guest by greeting, answering questions, responding to requests, • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys, • Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash, • Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc., • Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel, • Maintains records by entering room and guest account data, • Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements, • Secures guest valuables by processing lost and found, • Contributes to team effort by accomplishing projects/tasks as needed, • Completes a nightly bucket check, • Runs night audit feature in property management according to the property night audit checklist, • Reconcile pay per view movie/game system with property management system, • Print appropriate reports and distribute to management, • Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc., • Assist in completion of the daily for accounting – researching any out of balance amounts each night, • Batch credit cards/gift cards and research any variance each night, • Ensure operating systems balance each night and organizes credit card receipts by type, • Research any balances in accounts nightly and check them in and out each night, • Provide necessary daily revenues reporting to management each morning, • Communicate to management and Front Desk Supervision of overnight details, • Fill out Manager On Duty (MOD) checklist, • Communicates with Supervisor for any special duties, or requests, • Assists in other nightly processes or other duties as specified by management on an "as need" basis Qualifications:, • 2+ years of customer service experience preferred; prior supervisory experience a plus, • Ability to work all shifts, including overnights and weekends., • Excellent customer-oriented telephone etiquette required, • Projects professional tone at all times and with the ability to quickly establish rapport with guest, • Ability to multitask, insure accuracy, and remain highly organized, • Ability to stand for periods during shift, • Lift up to thirty (30) pounds, unassisted, • Exposure to chemicals

Job Description The Study at University City is currently seeking a Guest Service Agent, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue., • Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area., • Attends to guests needs and request, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues, and complaints., • Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Provide assistance to other team members to contribute to the best overall performance of the department and the hotel., • Perform accordingly to the company handbook in regard to policies, procedures and regulations., • Ensure total awareness of in-house VIP’s., • Maintain a safe and clean work environment. Fundamentals • Ability to maintain a friendly, cheerful and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer facing role., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift including evenings, weekends and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR VpqK39Szti

Job Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Responsibilities: • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Ensure all guests feel they are having an exceptional experience at the property, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Perform additional bookkeeping, administrative, and accounting procedures as required, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as requiredQualifications:, • Overnight shift; requires flexible hours, • Some college is preferred but a high school diploma or equivalent is required, • Excellent customer service and communication skills are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Must be computer proficient; experience with accounting or reservation software is a bonusAbout Company Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door, and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.

Job Description Job Summary The Adult Education Program Manager will facilitate planning and lead execution of CLG evening programs and promote all adult programs through community outreach and engagement. Job Responsibilities: Plan, budget, and evaluate CLG evening programs and curriculum for adults ages 45+; recruit and supervise instructors; coordinate all CLG execution logistics; promote and market CLG programs; survey CLG participant satisfaction; enhance community visibility of Lifelong Learning and Soc/Rec programs for ages 60+ to increase registrations and program attendance. Innovate and lead new approaches and programs to increase adult engagement in JCC programs. Recruit and manage volunteers to support CLG evening program execution. • Lead CLGprogram planning including evening classes, Sunday adventures, special events, • Includes CLG and LLL instructor recruitment, • Support LLL program planning, • Coordinate effective execution of CLG evening programs including room set ups; building communications and room reservations; instructor scheduling, coordination and prep; program communications and oversight; class recruitment and registration, participant confirmation, and communications; materials prep, • Promote and recruit CLG participants, instructors, and volunteers, • Local outreach, • Coordinate social channels, • Strategic partnerships, • Brochure, • Member communications, • Community visibility, • Monitor and manage CLG budget, revenues and expenses to achieve financial performance targets, • Conduct surveys about instructor effectiveness, and solicit participant feedback and input about programs of interest, • Serve as CLG evening host; welcome participants the first evening of any new course; support evening set-up and trouble-shoot as needed, • Work with instructors to ensure classes deliver learning, social connection, and fun, • Attend weekend activities, • Cultivate an engaged adult community in South Jersey based at the Katz JCC, • Manage events, • Experience preferred in:, • Jewish learning, programs, culture, • Communications, • Planning, • Project management, • Supervision, • Use of technology, • Presentations skills, • Budgeting, • Writing, • Creative solutions and risk taking, • Curriculum planning, • Social skills, • Bachelor’s degree, • Planning, • Written Communications, • Presentations/public speaking, • Familiarity with program budgets EEO Statement: The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics. The Federation participates in the E-Verify program. The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or accommodation due to a disability, you may contact us via the link on this posting. EOE

Job Description The Study at University City is looking for an Assistant Guest Services Manager to provide genuine hospitality and the highest quality of service to our guests. The Assistant Guest Services Manager will be responsible for supervising the Guest Service Agents and ensuring guest satisfaction under the guidance of the Guest Services Manager and in alignment with Study brand standards. Responsibilities • Provide the highest and most efficient level of hospitality service expected by our guests., • Present and conduct business in a professional and ethical manner., • Possess and provide excellent oral and written communication skills and be capable of providing clear and concise direction., • Supervise the training of all Guest Service team members and motivate them to perform their jobs effectively., • Answers inquiries about the hotel and surrounding areas., • Be able to lead independently and take complete ownership of all aspects of daily operations for the front desk., • Complete the guest check-in and check-out processes, which includes assigning guest their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Perform accordingly to the company handbook in regard to policies, procedures, and regulations., • Maintain a safe and clean work environment. Fundamentals • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 2 years of hotel front office or guest services department experience., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word, and Excel., • Flexibility to work any shift including evenings, weekends, and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR wTJJh6Dly5

Job Description Manager of Administration and Development About AccessMatters AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they seek. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of various perspectives, innovation, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a comprehensive environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence. Job Summary The Manager of Administration and Development provides accountable, high quality administrative support and leadership to internal and external stakeholders, including the President/CEO, the Board of Directors, donors and funders, provider network partners, and agency staff. The Manager of Administration and Development serves as right hand support to the President/CEO and Board of Directors, with an emphasis on proactivity and confidentiality. This position manages the President/CEO’s workflow including calendar, travel itineraries, appointment scheduling, expense reports, and general correspondence. The Manager of Administration and Development also provides administrative support to the Board of Directors and Board Committees. This role collaborates with President/CEO and Board of Directors on resource development strategy and implementation. The Manager of Administration and Development also takes responsibility for special initiatives and other responsibilities as assigned, such as development activities, strategic plan support, and other projects. This role supports development activities such as: supporting appeal requests,, assisting with campaigns, donor prospecting and relationship maintenance, managing donor software platform and relevant donation-related data reports. This role works closely with the AccessMatters Communications and Advocacy team to ensure alignment with organizational messaging to stakeholders, and with the Fiscal team to ensure donations are recorded accurately and acknowledged. This position is full time and exempt. Essential Functions: Reporting to the President/CEO, the Manager of Administration and Development will: Provide Executive Level Administrative Support to the President/CEO • Serve as a positive, administrative “ambassador” for the President/CEO in all assigned duties., • Maximize the President/CEO’s leadership capacity by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; preparing reports., • Apply keen attention to detail and proofreading to ensure all written materials are polished and accurate., • Organize President/CEO’s appointment schedule for maximum efficiency and impact by planning and scheduling meetings, conferences, teleconferences, and travel., • Support and/or prepare meeting schedules, agendas, and notes as applicable for Senior Leadership Team and Senior Management Team., • Prepare and submit timely and accurate fiscal reports on behalf of the President/CEO, such as monthly travel expense reports, accounting vouchers, and monthly American Express reports, and periodic lobbying reports., • Manage the flow of corporate contracts, checks, and other corporate obligations requiring documented approval/signature by the President/CEO., • Complete biweekly timesheet data entry for payroll and accurate fund allocations for the President/CEO., • Maintain a CEO “follow-up tracker” for Board, donor, and partner interactions to ensure timely responses and completion of commitments. Support the President/CEO and Board in Corporate Governance Functions • Serve as the key administrative interface between Board and staff, assisting the President/CEO in ensuring that staff and Board share up-to-date information about essential organization activities., • Coordinate processes and provide administrative support for assigned Board Committees, including Executive, FAI (Finance, Audit and Investment), Development, and Governance & Nominating., • Assist the Board and President/CEO with ensuring that meetings of the Board and Board Committees are run according to current non-profit best practices., • Set Board and Committee meeting schedule for the year and implement all logistics, including meeting notices and reminders, room reservations, meeting set up, technology, and refreshments., • For Board meetings, prepare draft agendas and meeting packets for Board President and President/CEO, proactively alerting them to outstanding action items and issues needing their attention., • For assigned Committees, work with designated Board and Staff Liaisons to prepare draft agendas, meeting packets, and minutes., • Schedule, develop, and document annual orientation program for new Directors; recommend placement of new Directors for Committee service., • Conduct an annual review of Committee charters and Committee liaison program to recommend changes for improving Committee effectiveness and stakeholder engagement., • Proactively maintain Board Member information database, including contacts, demographics, Skills and Attributes matrix, Board terms, and committee assignments, and proactively alert the President/CEO and Governance & Nominating Committee of areas of need and upcoming term endings requiring succession planning., • Manage all aspects of Annual Disclosure of Director Political Contributions and Conflict of Interest Statement., • Track and follow up on all Board and Committee action items to ensure commitments are completed on time. Development Management • Work with the CEO to identify potential grant opportunities to present to SLT for consideration, conduct preliminary research on local and national funders’ eligibility criteria, application processes and timelines, • Maintain an active grants calendar, with reporting requirements included., • In partnership with Board Development Committee and AccessMatters Communication and Advocacy team, support regular appeal campaigns for mail and digital avenues, track gifts received, and prepare timely acknowledgement letters to donors., • Collaborate with AccessMatters' President & CEO and Board of Directors on resource development strategy and implementation., • Manage and make timely updates to the AccessMatters supporter database and maintain individual donor and foundation files., • Handle the scheduling of meetings with prospects, maintaining an active pipeline of prospects to schedule meetings with key Board members or staff., • Ensure the CEO and Board members receive complete, up to date donor profiles prior to meetings., • Act as staff liaison to the Board Development Committee. Maintain Bylaws and Other Essential Corporate Documents for AccessMatters • Work with the CEO and Board President to review bylaws annually to ensure that required corporate formalities have been met (e.g., Board and Committee composition, meetings, documentation, filings)., • Coordinate the annual legal assessment of bylaws to identify and recommend updates as needed., • In collaboration with Human Resources, maintain all essential corporate documents and historical information in a secure location (electronic and/or hard copy as required), while also leading office processes for secure storage, retention, and destruction of records both onsite and offsite, by managing the Iron Mountain contract relationship with Iron Mountain. Manage Essential Administrative Services and Office Operations • Assist with documentation requests for fiscal and organizational audits as needed., • Schedule Senior Leadership Team (SLT) and Senior Management Team (SMT) meetings as needed., • In partnership with Human Resources manage vendor relations in core areas including property and equipment, supplies, business communications (VoIP telephone system, fax, postal), visitor hospitality, and facility security, maintenance, and security., • Provide technical and logistical support for all general meetings and events as assigned., • Regularly review office processes and vendor relationships to identify opportunities for efficiency and costs-effectiveness Advance the Mission of AccessMatters and Fulfill Organizational Duties and Special Initiatives as Assigned • Demonstrate passionate commitment to AccessMatters’ strategic plan, mission, and vision., • Serve as agency “ambassador” and key administrative contact for external stakeholders, including consultants, funders, donors, peer agencies, vendors, and prospects for Board and staff positions., • Provide support and assistance to President/CEO and organization in developing and executing fundraising activities, development data tracking, and prospect research., • Model AccessMatters’ Core Values and contribute to a learning culture that is supportive of varied community perspectives and ideas, in which all staff foster an environment where everyone feels valued and appreciated, where all staff hold themselves accountable to each other and to our community and stakeholders., • Consistently exercise discretion to analyze, interpret and act, evaluating possible courses of conduct and make decisions for the best outcomes for the client, team and the organization., • Maintain high ethical standards and conduct regarding confidentiality, and integrity while representing AccessMatters effectively to all stakeholders., • Complete other projects and performs other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES • Demonstrated success providing high-level administrative support to a C-level executive, with the ability to anticipate needs, manage competing priorities, and ensure timely follow-up on all action items., • Strong development administration skills, including experience with donor databases (e.g., Raiser’s Edge, DonorPerfect, Salesforce), gift acknowledgment processes, and grants/fundraising tracking., • Experience preparing accurate and polished written materials for Board, donors, and executive audiences., • Experience supporting nonprofit governance processes and working directly with Board members strongly preferred., • Proficiency in board and governance support, including meeting logistics, agenda/minute preparation, action tracking, and records management., • Proven ability to handle highly sensitive and confidential information with the utmost discretion., • Exceptional organizational skills with the ability to manage multiple complex projects simultaneously and meet tight deadlines., • Strong interpersonal skills to build effective working relationships with Board members, donors, vendors, and staff at all levels., • Excellent written and verbal communication skills, with the ability to proofread and edit for clarity, accuracy, and tone., • Solid financial acumen for tracking budgets, processing expense reports, and monitoring vendor contracts., • High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort with office/conference technology (VoIP phone systems, projectors, video conferencing)., • Experience using web-based collaboration tools, information management systems, and online meeting platforms (Zoom, Teams, SharePoint, etc.)., • Flexible and adaptable in response to shifting priorities or urgent requests., • Commitment to fostering a respectful, comprehensive, and mission-driven organizational culture., • Minimum five (5) years as an Administrative Manager and/or Executive Assistant to C-level executive., • Bachelor’s Degree. Coursework or other training in relevant aspects of the role including but not limited to technology, business, marketing, communications, and project management is preferred. Relevant industry specific experience may be considered in lieu of degree., • Eligible for all city and state mandatory clearances, e.g., criminal and child abuse. ANNUAL SALARY: $77,000.00 HOW TO APPLY: Submit both a cover letter and a resume to the Manager of Administration and Development position posted at our online career site, by going to this link: . Address cover letter to Raeann Billey, Vice President of Human Resources. Please include salary requirement and potential start date. NOTE: This is a hybrid position, candidates are expected to reside within commuting distance of our headquarters in Center City, Philadelphia. No calls, please. ACCESSMATTERS IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Description A prestigious suburban residential condominium community is seeking an experienced, service-oriented Concierge Manager to lead and oversee concierge operations for our residents. The Concierge Manager will be responsible for ensuring an exceptional resident experience through the delivery of high-quality concierge and front desk services. This role requires strong leadership, organizational skills, and a polished, professional demeanor suited to a luxury residential environment. What we offer: • A professional and supportive work environment., • Competitive compensation package., • Opportunity to be part of a high-quality residential community committed to excellence., • Medical and Vision insurance., • Manage and supervise concierge staff to maintain the highest standard of resident services., • Serve as the primary point of contact for residents, addressing requests, inquiries, and concerns promptly and professionally., • Coordinate reservations, deliveries, transportation, and other personalized resident services., • Develop and implement service protocols to enhance community living., • Collaborate with building management and staff to ensure smooth day-to-day operations., • Maintain accurate records, reports, and scheduling for concierge operations.Qualifications:, • Previous management experience in luxury residential, hospitality, or similar service-focused environment., • Exceptional communication and interpersonal skills., • Strong organizational and problem-solving abilities., • Professional appearance and demeanor with a focus on discretion and resident satisfaction., • Flexible schedule availability, including evenings and weekends if required.About Company We are a distinguished mid-rise condominium offering a luxurious living experience. Our community prides itself on delivering white-glove services, including 24-hour front and rear concierge services, car washing, package delivery to owners' units upon request, and in-unit maintenance. If you have a passion for providing top-tier assistance and enjoy working in a refined, respectful environment, you'll find this an incredibly rewarding place to work. Join our team and be a part of a community that values excellence and service.

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